Mental Health Care, 1-10 employees
More than a year
“Streamlined telehealth at its best”
Pros
With just one click, I can enter the waiting room. The system also tracks session timing, which helps me start and end appointments on time for the next client.
Cons
I don't have any complaints; if there's ever an issue, it's usually with the client's audio device, like their headphones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Ultimate tool for professionals”
Pros
It is an essential and free HIPAA compliant video conferencing tool for telehealth therapy sessions!
Cons
It gets glitchy every once in a while, but theres not much to dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Ideal for beginners”
Pros
Quick access and HIPAA compliance are essential for me as a mental health provider and my clients.
Cons
I have no cons to mention. It’s a great app for beginners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“I LOVE THISSS”
Pros
It is easy to use and has all the features I need. Also, It allows secure and efficient audio-visual consultations that can be customized to meet my business needs.
Cons
I have no complaints about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Truly helpful resource”
Pros
The simplicity of scheduling appointments and meeting with clients is great.
Cons
Sometimes the connection on the clients end has been poor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Reliable and cost-effective”
Pros
I love that Doxy is always dependable. When other platforms fail, Doxy is reliable and cost-effective. I use the free version, which is perfect for my needs as a solo practitioner.
Cons
While I love that Doxy is always reliable and cost-effective, I sometimes experience occasional connectivity issues, which can disrupt my sessions with patients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Doxy is useful, but experiences lag”
Pros
I have been using Doxy for therapy since the pandemic began. While it mostly works, I often face issues with lagging or glitching screens and voices. Additionally, I have been booted from video calls multiple times.
Cons
I've experienced technical issues, like getting kicked out, lagging, and glitches.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“Efficient & HIPAA Compliant”
Pros
I like that it's free and usually works well. Also, it works with several other healthcare IT solutions to improve its features.
Cons
Occasionally, I have faced technical challenges with audio and/or video dropping.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“Grateful for the services”
Pros
Doxy.me allows me to provide quality care to an underserved population.
Cons
I wish I could use more than two devices at a time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Well suited for our patients”
Pros
It is easy to use, and most of our patients are able to use it without issues, unless they have a poor internet connection.
Cons
Some patients could not figure out how to get on the internet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Easy setup”
Pros
I love how all our providers can use this to connect with patients/clients. It's secure, works well, and is easy to set up and operate.
Cons
We have had some connection problems at times, but it's been less common in the past year.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“User friendly interface”
Pros
It is easy for clients to get started, and therapists can quickly see clients' reactions and respond. The system is simple to operate.
Cons
Nothing. I've never had a problem that required assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Secure platform”
Pros
I like that it is HIPAA compliant, easy to use, flexible, and offers a free version. Since my practice fluctuates, paying for a subscription wouldn't always be beneficial for me.
Cons
It would be nice if they offered different pricing options. The higher the payment, the more "bells and whistles" you get. The paid subscription has great customizable features.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“I'm a satisfied user”
Pros
Its availability and simplicity. I also enjoy the waiting room feature, where I can load my own photos for clients to view while waiting.
Cons
In the beginning, it took some time to work out any kinks until I was comfortable using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Key for my virtual appointments”
Pros
I rely on Doxy.me for virtual appointments with clients. Its reliability, notifications when a patient is connected and in the waiting room, and the monthly cost are crucial for maintaining good rapport between healthcare providers and the service provider.
Cons
The only issue I have encountered recently is connectivity with patients using older equipment, which worked fine a few months ago.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“The best virtual platform for telehealth services”
Pros
It’s a reliable and consistent program that’s very easy to use, extremely dependable, and provides good-quality video. It became our virtual platform of choice in March 2020 when we switched to virtual appointments. We use this program extensively, especially after adding psychiatric telehealth services. We haven’t had a single issue in the past four years. I highly, highly recommend it.
Cons
There is nothing to complain about. The program has been improved with more features and is very competitively priced.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Great value for the price”
Pros
Doxy.me is simple to set up and use, provides great value, and is dependable.
Cons
I use the free version, and sometimes the video quality is not as good as I did like, but it is not a deal-breaker for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Best fit for solo practitioners”
Pros
I work with adults with ADHD, and having a simple link has removed the hassle of downloading apps or platforms that require frequent updates.
Cons
Sometimes, I have clients who have trouble connecting their video.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Happy customer :)”
Pros
It's very easy to use and provides a secure way to gather information without the client needing to come to the office.
Cons
I have not found a feature I dislike, but some features are not necessary for my practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Excellent telemedicine tool”
Pros
It is simple to use and easy to compare with other platforms. Also, It is a reliable and secure platform.
Cons
I don't have anything to report about doxy.me at this time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8