Doxy.me Reviews

“Fast responses from the team”

Pros

The thing that keeps me using it is how dependable the connection usually is, along with a customer service team that responds quickly when needed. I was especially pleased with the latest round of updates and new features. They lined up really closely with the suggestions providers had submitted, including smaller changes that hadn't received many votes which made it clear the development team was genuinely listening. Having a virtual waiting room that I can personalize is also a feature I really appreciate.

Cons

Every now and then I do have to refresh the connection. The last period when that happened several times in one week was quite a while ago and it was around the time of the most recent update rollout.

“competitive pricing”

Pros

It was refreshingly simple. It's HIPAA compliant organized and simple to begin using and my clients have no trouble with it either since they just click a link to enter my waiting room. The video and audio quality have been very solid and the pre-call test feature adds a lot of peace of mind before sessions. On top of that, the pricing is hard to beat. There are very few high-quality telemedicine platforms that provide HIPAA-compliant service at a reasonable cost, let alone offer a free option for solo practitioners.

Cons

I can't point to anything I dislike. I'm pretty practical so I really appreciate how user-friendly and organized Doxy.me is. Some people might prefer more bells and whistles but in my view extra features usually just complicate the process and create more chances for something to go wrong.

“Meets compliance requirements”

Pros

It's been really nice having a HIPAA-compliant platform for telehealth sessions and client consultations. The setup is simple and using it feels very easy.

Cons

Honestly it was difficult to come up with any real downsides. The interface works well and the functionality and security both meet the standards I expect.

“Has free and paid versions”

Pros

You can use the platform at no cost and the paid options are priced very reasonably. They also give discounts if your monthly telehealth call volume is low which is a nice bonus.

Cons

It's a pretty basic telemedicine platform. Since my practice focuses on telemedicine, I need more features and functionality than it currently provides.

“ease of use stands out”

Pros

It's free and very simple for both my patients and me to use.

Cons

The only real downside is that it depends heavily on having a strong internet connection.

“affordable entry-level option”

Pros

Compared with other telemedicine platforms, this tool costs a fraction of the price and works really well as an entry-level option. It's also very simple for both our staff and patients to use which makes getting started and running appointments much easier.

Cons

An issue comes up when trying to connect with patients in rural areas. At times the video will work but the audio does not connect which makes those visits difficult.

“Simple setup and solid connection”

Pros

The software is very easy to use and getting everything set up was super simple.

Cons

It has been working well for both our staff and our patients and the connection has been really reliable.

“I like everything about it”

Pros

Using it is simple and it works every time without any issues.

Cons

At this point I haven't come across anything I dislike about it.

“works well most of the time”

Pros

Extemely easy to operate for both me and my clients. It performs well most of the time, probably around 85% and when issues do come up, the connection often gets better during the call. Even in the worst case, we're usually still able to keep the audio going. Most of the problems seem to happen when clients try to join sessions from their cars.

Cons

One thing I miss from a previous platform is the ability for clients to send me text messages through the portal. That seems to be possible when I'm actively connected with a client but I haven't found a way for clients to message me through the portal when they're not currently in session.

“Cool waiting room feature”

Pros

The waiting room has a nice clinical feel to it which works really well and it's helpful that we can bring patients in whenever we're ready.

Cons

The reception feature could be better and the video quality also isn't as strong as I'd want.

“Dependable platform overall”

Pros

Its free and HIPAA compliant which is fantastic. It's been a dependable platform overall. It works reliably for the most part even though there are occasional hiccups or brief freezes from time to time.

Cons

Every now and then the video will freeze and the audio drops out during those moments.

“needs very little information from clients”

Pros

Its so easy to get used to. It's simple for my clients to join and doesn't require much information from them which makes the whole process much more convenient. I also appreciate that you provide a BAA.

Cons

I honestly can't think of any major downsides. I haven't run into many issues and the one problem I did have was quickly fixed by closing my browser and signing back in. Other than that, it has worked really well.

“Simplest platform out there”

Pros

Doxy has been the most simple platform I've come across. It works especially well for clients who aren't very comfortable with technology since it's simple for them to navigate and join sessions. The free version covers everything needed for basic practice use and the option to upgrade just for a day when necessary has been a real lifesaver too.

Cons

The only thing I wish it included was free appointment texting although I understand why that feature is part of the paid plan =)

“Never crashes”

Pros

The video quality has been excellent, it's HIPAA compliant and it has never crashed on me.

Cons

I really don't have any complaints. It works wonderfully and I wouldn't change a thing.

“works fine on different devices”

Pros

It's simple to use and works well across multiple devices, whether I'm on a PC, phone or tablet.

Cons

I haven't run into any downsides at this point and honestly don't have any complaints so far.

“we enjoy using it”

Pros

This product has been a really positive experience. It's very simple to use and the free version makes it an excellent place to begin.

Cons

There honestly isn't much to complain about. If I had to mention one thing, the video quality can look a little grainy at times.

“ideal for solo providers”

Pros

My clients can join sessions just by clicking a link, without creating an account or trying to figure out a complicated setup. As a solo provider, being able to use it for free without needing a group practice makes it a win for both me and my clients.

Cons

I honestly don't have any complaints about the product.

“Can access via phone and computer”

Pros

Its pretty easy to manage. I can join sessions from either my phone or my computer which makes it really convenient and the platform has generally been dependable and stable.

Cons

There have been a few connection issues at times although that seems more related to the client's internet or setup than to Doxy.me itself.

“No need to download anything”

Pros

It is really simple and I appreciate that I can use it right away without downloading anything to my computer.

Cons

At times it can freeze up and the audio occasionally cuts out.

“Highly recommended from my side”

Pros

After about nine months of using Doxy.me, it has been incredibly simple on my end and just as simple for my clients to use too. They can join either from their phone or a computer and nobody has mentioned having trouble logging in. I'd definitely recommend it to others.

Cons

From time to time, the connection drops while I'm in a session with a client. That said it usually seems more related to the client's internet connection than the platform itself.