Doxy.me Reviews

“Streamlined telehealth at its best

Pros

With just one click, I can enter the waiting room. The system also tracks session timing, which helps me start and end appointments on time for the next client.

Cons

I don't have any complaints; if there's ever an issue, it's usually with the client's audio device, like their headphones.

“Ultimate tool for professionals

Pros

It is an essential and free HIPAA compliant video conferencing tool for telehealth therapy sessions!

Cons

It gets glitchy every once in a while, but theres not much to dislike.

“Ideal for beginners

Pros

Quick access and HIPAA compliance are essential for me as a mental health provider and my clients.

Cons

I have no cons to mention. It’s a great app for beginners.

“I LOVE THISSS

Pros

It is easy to use and has all the features I need. Also, It allows secure and efficient audio-visual consultations that can be customized to meet my business needs.

Cons

I have no complaints about the product.

“Truly helpful resource

Pros

The simplicity of scheduling appointments and meeting with clients is great.

Cons

Sometimes the connection on the clients end has been poor.

“Reliable and cost-effective

Pros

I love that Doxy is always dependable. When other platforms fail, Doxy is reliable and cost-effective. I use the free version, which is perfect for my needs as a solo practitioner.

Cons

While I love that Doxy is always reliable and cost-effective, I sometimes experience occasional connectivity issues, which can disrupt my sessions with patients.

“Doxy is useful, but experiences lag

Pros

I have been using Doxy for therapy since the pandemic began. While it mostly works, I often face issues with lagging or glitching screens and voices. Additionally, I have been booted from video calls multiple times.

Cons

I've experienced technical issues, like getting kicked out, lagging, and glitches.

“Efficient & HIPAA Compliant

Pros

I like that it's free and usually works well. Also, it works with several other healthcare IT solutions to improve its features.

Cons

Occasionally, I have faced technical challenges with audio and/or video dropping.

“Grateful for the services

Pros

Doxy.me allows me to provide quality care to an underserved population.

Cons

I wish I could use more than two devices at a time.

“Well suited for our patients

Pros

It is easy to use, and most of our patients are able to use it without issues, unless they have a poor internet connection.

Cons

Some patients could not figure out how to get on the internet.

“Easy setup

Pros

I love how all our providers can use this to connect with patients/clients. It's secure, works well, and is easy to set up and operate.

Cons

We have had some connection problems at times, but it's been less common in the past year.

“User friendly interface

Pros

It is easy for clients to get started, and therapists can quickly see clients' reactions and respond. The system is simple to operate.

Cons

Nothing. I've never had a problem that required assistance.

“Secure platform

Pros

I like that it is HIPAA compliant, easy to use, flexible, and offers a free version. Since my practice fluctuates, paying for a subscription wouldn't always be beneficial for me.

Cons

It would be nice if they offered different pricing options. The higher the payment, the more "bells and whistles" you get. The paid subscription has great customizable features.

“I'm a satisfied user

Pros

Its availability and simplicity. I also enjoy the waiting room feature, where I can load my own photos for clients to view while waiting.

Cons

In the beginning, it took some time to work out any kinks until I was comfortable using it.

“Key for my virtual appointments

Pros

I rely on Doxy.me for virtual appointments with clients. Its reliability, notifications when a patient is connected and in the waiting room, and the monthly cost are crucial for maintaining good rapport between healthcare providers and the service provider.

Cons

The only issue I have encountered recently is connectivity with patients using older equipment, which worked fine a few months ago.

“The best virtual platform for telehealth services

Pros

It’s a reliable and consistent program that’s very easy to use, extremely dependable, and provides good-quality video. It became our virtual platform of choice in March 2020 when we switched to virtual appointments. We use this program extensively, especially after adding psychiatric telehealth services. We haven’t had a single issue in the past four years. I highly, highly recommend it.

Cons

There is nothing to complain about. The program has been improved with more features and is very competitively priced.

“Great value for the price

Pros

Doxy.me is simple to set up and use, provides great value, and is dependable.

Cons

I use the free version, and sometimes the video quality is not as good as I did like, but it is not a deal-breaker for me.

“Best fit for solo practitioners

Pros

I work with adults with ADHD, and having a simple link has removed the hassle of downloading apps or platforms that require frequent updates.

Cons

Sometimes, I have clients who have trouble connecting their video.

“Happy customer :)

Pros

It's very easy to use and provides a secure way to gather information without the client needing to come to the office.

Cons

I have not found a feature I dislike, but some features are not necessary for my practice.

“Excellent telemedicine tool

Pros

It is simple to use and easy to compare with other platforms. Also, It is a reliable and secure platform.

Cons

I don't have anything to report about doxy.me at this time.

“Doxey is inexpensive and easy to use

Pros

It's a HIPAA-compliant platform. I can see and speak with clients in real time.

Cons

There's nothing about Doxy that I dislike.

“An fabulous product that I would not be without

Pros

The simplicity of use. Clients do not need to download anything; they just click on the link I send when I open up Doxy. The waiting room feature is great. Its still free. The quality of video and audio is good.

Cons

I've been using Doxy.me for 2 years now and I can honestly say I haven't found any faults with it.

“Great for virtual therapy

Pros

Doxy.me became my solution in March of 2020, and I have continued using it since. Its simplicity, troubleshooting ease, the ability to have several participants log in from different locations, whiteboard, and other tools make it invaluable.

Cons

Its less reliable when clients log on from their cell phones; it often disconnects or freezes if they get a phone call during the session.

“Affordable and Sufficient

Pros

It's straightforward for clients to use since they do not need to sign up for any additional app. Its affordable if you run a small business and just need basic features. Plus, it's HIPAA compliant.

Cons

Connection issues can be frustrating, especially when they seem unpredictable. But I find workarounds or restart the program. It does seem like the connection has been more reliable lately.

“Love this product

Pros

Static address, waiting room, ability to collect copays, ability to share screens, two-way uploads.

Cons

It's not really a downside, but I wish both my client and I could see how long we've been in session to keep things on track.

“Doxyme helped me start my practice

Pros

I use many different platforms, and Doxy.me is by far the easiest and most intuitive. I like being able to charge patients directly in the room with no hassle.

Cons

The bandwidth and quality of session video and audio could be better.

“HIPAA compliant and easy to use

Pros

I chose Doxy because it is fully HIPAA compliant. That was a major factor in my decision. I can count on one hand how many technical issues I have had in 4 years, and tech support was easy to get during those times.

Cons

I can't say theres anything I don't like about Doxy. It just takes time to explore all the functions (like the whiteboard and screen sharing), but I would not call that a bad thing.

“Pediatric Physical Therapy

Pros

Easy to use for both me and the families I serve. The troubleshooting help and privacy features were invaluable during the height of the pandemic, allowing me to confidently provide physical therapy to the families I served.

Cons

Nothing in particular stands out that I did not like.

“Therapist utilizes Doxy features to interact with Clients

Pros

I love how simple it is for both my clients and me to navigate the Doxy platform. My favorite feature is the File Share link. I use a lot of handouts, and after screensharing during a session, I can share the handout without needing to send a separate email.

Cons

After sharing certain video clips via screensharing, my clients sometimes can't see me when I go back to the home screen/dashboard.

“Easy to use and nice features available.

Pros

Most features I've used have been easy to navigate. I liked the interpreter services and the scheduling aspect.

Cons

If I have another program open at the same time as Doxy.Me, my headset won't work when I need it (like when using Microsoft Teams for meetings). I have to log out of Doxy.Me, turn my headset off, and restart it to get it working again, which is frustrating and a waste of time. Also, I can't find a log of my past appointments, including the ones where patients didn't show up.

“Reliability? Look no further!

Pros

Doxy.me has always been available. Technical difficulties at the most inconvenient times? I have not experienced any delays in starting sessions due to upgrades or technical issues.

Cons

I find it hard to pinpoint things I like the least.

“Doxy review

Pros

Simple to use, intuitive, and good picture quality.

Cons

I'm unsure if there's an option to adjust the price based on usage.

“Superb platform for telehealth

Pros

HIPAA compliance, ease of use, clarity of connection.

Cons

There isn't anything I don't like. Everything is great and my patients like it too.

“Excellent application for telehealth sessions.

Pros

Doxy.me is intuitive, reliable, and has excellent customer service. I highly recommend Doxy.me for telemedicine/telehealth sessions that must be HIPAA compliant.

Cons

I don't have any negative comments about my use of Doxy.me so far.

“Best Telemedicine platform I used

Pros

Easy to use, reliable, simple for providers and patients, and no hidden fees.

Cons

I haven't found any cons and I highly recommend it.

“Easy to use and usually consistently works

Pros

Simplicity, waiting room, analytics, meeting history.

Cons

There are no group options, and I can't share my screen unless I have the pro version.

“Very pleased

Pros

Reliability, price, service updates from customer support.

Cons

Sometimes it gets "hiccups," but customer support is always there to help.

“Doxy is very good

Pros

The HIPPA compliance is best in this tool I need this for doing therapy.

Cons

No issues experienced; it has been effective and satisfactory.

“Easy to use

Pros

Simple program to connect with patients. Have had no issues with the service.

Cons

Picture quality is subpar in the free version.

“Easy to use, secure, no stress at all

Pros

Free, secure, incredibly simple to set up and use, easy for clients to use (one click on a link is all thats needed).

Cons

No cons at all. Occasionally, we have an internet glitch, but I don't think that's due to the program.

“Easy to use, secure, no stress at all

Pros

Free, secure, incredibly easy to set up and use, easy for client to use (one click on a link is all that's needed)

Cons

No cons noted yet occasional internet glitches seem unrelated to the program.

“Works but with many inconveniences

Pros

It seems like a free service, so it's an option for appointment based meetings

Cons

Consistent connectivity issues experienced so i prefer alternative applications.

“Free and Easy - over the years

Pros

I've relied on Doxy for years. I chose it early on because it was free and HIPAA compliant. I intended to switch to another platform that I pay for, but Doxy is consistent and easy to use for both me and my clients on any device, so I have not made the move.

Cons

I have no complaints. The free version doesn't include texting clients, so I use email, but that is not a significant limitation for me.

“Experience using Doxy.me

Pros

Easy to use! Clients appreciate that there is "nothing to download. I am not technologically skilled and I manage just fine.

Cons

Rare instances of delayed video startup, typically resolved promptly.

“Doxy for Telehealth

Pros

It's free and reliable; easy for clients to use. HIPAA compliant.

Cons

Sometimes there are issues with audio which I have resolved by using headphones.

“Very good option for televisits

Pros

Simple to use, reliable, and very good video and audio quality.

Cons

I don't have any issues at the moment, but I haven't explored all the features yet.

“Free and Easy - over the years

Pros

I have been using Doxy for years now. I chose it because it was free and HIPAA compliant. Although I considered switching to a paid platform, Doxy's consistency and ease of use for both me and my clients have kept me loyal. It works seamlessly across all devices and it makes it convenient for everyone involved.

Cons

I have no complaints. Although the free version doesn't include texting clients I use email instead and it isn't a significant limitation for me.

“Reliable secure platform for telehealth.

Pros

This platform is easy for patients without any downloads or apps.

Cons

Solely used the reliable and user-friendly free basic version thus far.

“HIPAA compliant reliable telehealth

Pros

HIPAA compliance, low/no cost, reliable service, easy for clients to access and use.

Cons

There is a cost involved for using it as a conference call.

“Very good option for televisits

Pros

The software is easy to use and reliable also it has very good video and audio quality

Cons

Currently, I haven't explored all features so there are no concerns at this time.