eClinicalWorks Reviews

Pros

I have stuck with them since 2012 mainly because their pricing is lower than most competitors, even though there are not many features I would call real advantages.

Cons

Honestly in my experience they seem clueless as their updates actually create more work for providers and nurses instead of fixing anything. I have watched them repeatedly fail to resolve problems and often reply with responses that feel clueless or pointless. Also there are persistent issues with units of measure and the documentation required for PGIP and insurance audits. Their releases are focused on IT tinkering rather than meaningful clinical improvements and to me this is the worst EHR I have used.

Pros

eClinical offers really smooth navigation and the data portability is super easy with it which is a huge plus for me. Plus it helps me manage day-to-day scheduling efficiently without wasting any time.

Cons

I do not have any cons that are worth mentioning.

Pros

This software is user friendly as I can find everything easily and it packs a lot of helpful features.

Cons

The workflow often demands too many clicks. I feel like a handful of processes could be made simpler but I still consider it overall a great piece of software.

Pros

I have found their support to be exceptional as always quick to respond, professional and genuinely friendly. The program lets a solo physician like me run the entire practice on my own without help. It's simply very speedy and efficient.

Cons

There are still more mouse clicks than I'd prefer as when I am typing I want my hands to stay on the keyboard rather than reaching for the mouse as though I can tell they're improving a bit every day. I have relied on eCW for more than 20 years and I am glad I made that choice.

Pros

Honestly I consider it one of the top medical record and scheduling systems. I have had really great experiences using it!

Cons

Logging in can take a little while which I find annoying but it's not a dealbreaker.

Pros

I am not impressed as having to buy each feature separately instead of getting a complete product, combined with support that offers little help, makes this a really poor system in my view and I find it frustrating to use.

Cons

well I am stuck paying for a ton of add-ons as things like clearinghouse and statements, check-in features and other modules all come at extra cost. The support team is awful. they frequently cannot log into the system to make fixes so I am forced to rely on an admin account pathway that becomes useless if the admin is locked out. I also face ongoing connection failures impacting scripts, billing and multiple system components. The built-in reporting is confusing and unclear and I keep getting hit with unexpected problems as from the Change Healthcare breach fallout to MIPS reporting glitches and other surprises.

Pros

It is generally quick and easy for providers to input notes. It does exactly what it's supposed to do.

Cons

I frequently have to restart the program. If I open more than one instance on my laptop, it often crashes the PC. When adding printers, I have to restart the software. Support usually takes hours to respond to tickets.

Pros

I've used eClinicalWorks with 2 different companies and I've always found it to be really user-friendly. Also the staff did not complain about it either, which is always a good sign. Even physicians found it helpful and easy to navigate. It doesn't take long to get comfortable with it.

Cons

Not many people are familiar with it, but I do not think that is your fault.

Pros

I believe it's a decent system overall but I felt like they tried to exploit people who are not aware of better-priced alternatives.

Cons

The main downside which is kind of funny to call it that was that they were charging 5 to 10 times more than other similar software I checked out. When I mentioned that the price was way too high, they started lowering it little by little. I am just not okay with working with a company that tries to overcharge like that.

Pros

It covers all the basic features I need for managing patients but nothing else.

Cons

As someone who uses EMR software daily in a busy healthcare setting, I find that it often does not meet my expectations. It's inefficient, involves repetitive tasks and has poor workflow integration.

Pros

Navigating and using eClinicalWorks was simple for me. After watching a few videos, I was able to handle tasks on my own without much training, and we quickly started using the system regularly.

Cons

The only thing I did not like about eClinicalWorks was the overall appearance, but its a minor issue and not a deal breaker for me.

Pros

eClinicalWorks provides an affordable solution for medical practices and providers. The system is generally streamlined, easy to navigate and although it's an older platform, it continues to improve and meets our practice's needs.

Cons

I really wish eClinical had a better system for documenting procedures and generating consents and information. Right now we have to create these manually as PDF documents, and it would save us a lot of hassle if we could just integrate them directly into the system instead of scanning them back in.

Pros

Patient scheduling works well, though we were told the reports would be great, but they turned out to be neither good nor user-friendly.

Cons

There is no upper management presence, and no one is available if you have complaints you are on your own. During the demo, they promise everything but deliver nothing.

Pros

The ability to integrate with other clinics and facilities is great and my team learned it quickly.

Cons

It does not have as many features as Epic or Cerner but I find it works well for outpatient practices. I first used it when transitioning from paper records to EMR and wish the process had been more efficient.

Pros

It definitely helps simplify things like documentation and keeping my inboxes up to date, which makes my day to day much easier.

Cons

The fact that its AI-generated makes me question how secure the information really is.

Pros

It is not too complicated, and I love that you can set it up to work alongside other systems. Makes everything much more streamlined.

Cons

Its not the most intuitive system, feels a bit clunky when navigating and I often find myself unsure of how to use certain functions.

Pros

It's user-friendly and I can easily get support when needed.

Cons

You need to create a support ticket and then wait for a callback. It would be much better if we could just call directly to start resolving issues.

Pros

eClinicalWorks is very easy to use, highly intuitive and meets my daily needs as a psychiatrist which helps me do my best work.

Cons

The cost is high, unfortunately even higher than our usual platform so my colleagues do not seem interested in making the switch.

Pros

The navigation is easy for me and I try to stay current with new features.

Cons

I have found that I need to be assertive with the support team to make sure I get a timely resolution.

Pros

There are plenty of tools for every function I need on my clients medical charts. Inputting medical information is easy and even though the display is a bit busy, the placement of buttons makes sense.

Cons

At first, learning the system can feel a bit overwhelming. Booking patients for specific time slots is not always the easiest thing to figure out either.