softwareeClinicalWorks Reviews
259 Reviews
Overall Rating
3.5
259 Reviews
Rating Distribution
5
(67)
4
(80)
3
(58)
2
(16)
1
(38)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.5
259 Reviews
Rating Distribution
5
(67)
4
(80)
3
(58)
2
(16)
1
(38)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
No user friendly
No user friendly
Pros
The system offers an intuitive diagnosis capturing feature, and system downtime for maintenance is rare.
Cons
Unfortunately, there are several downsides to the software. It lacks userfriendliness and requires users to figure out how to use and customize it on their own. Additionally, the customer service provided is subpar, with all support now outsourced to foreign countries.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Jarrod
Medical Practice, 1-10 employees
Aug 01, 2023
Worst EMR Ive ever used
Worst EMR Ive ever used
Pros
Regrettably, there are no discernible benefits to using this EMR. It proves to be highly inefficient.
Cons
The EMR is outdated and challenging to navigate, leading to interruptions in patient care due to its inefficiency. It operates slowly and requires an excessive number of clicks to access basic information.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Allyna
Mental Health Care, 51-100 employees
Aug 01, 2023
Great Difficulties Discontinuing Service
Great Difficulties Discontinuing Service
Pros
This EMR is functional and contributes to productivity, offering a fairly intuitive experience.
Cons
Unfortunately, discontinuing services with this EMR has proven to be a significant challenge. Misinformation and fraudulent billing practices persist despite clear records of attempts to cancel services. The issues include being charged even after selling the practice and facing ongoing billing disputes. Attempts to cancel were met with conflicting information, and the process lacked transparency.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Justin
Medical Practice, 1-10 employees
Aug 01, 2023
Frustrating Experience
Frustrating Experience
Pros
Unfortunately, I cannot think of any positive aspects to highlight about the software at this time. It has been causing numerous headaches for the past three months.
Cons
We have been constantly facing issues with various features, including telehealth, patient confirmations, encounters, scribe, and more. The most frustrating part is that none of these problems ever seem to get resolved.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Brandy
Health, Wellness and Fitness, 2-10 employees employees
Jul 14, 2023
Great Switch for Our Practice
Great Switch for Our Practice
Pros
I am delighted with how easy it is to use this software! The user-friendly interface has made our daily tasks much smoother. We are so glad we made the switch to this platform.
Cons
I really cannot think of any downsides to mention. The transition to this software has been seamless, and it has been a perfect fit for our practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amber
Hospital & Health Care, 2-10 employees employees
Jun 09, 2023
Hated CareTracker, Love ECW
Hated CareTracker, Love ECW
Pros
I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.
Cons
I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Amber
Hospital & Health Care, 2 - 10 employees
May 15, 2023
Easy to Use UserFriendly
Easy to Use UserFriendly
Pros
The software is userfriendly and easy for all users to navigate.
Cons
Theres a bit too much clicking required to reach the desired functions.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
James
Medical Practice, 500+ employees
May 01, 2023
eCW Benefits and Quirks
eCW Benefits and Quirks
Pros
Using the software, I found it helpful to order labs, imaging, and connect to diagnoses. The ICD 10 generator was useful, and the notes section adequately allowed me to document onset and workup.
Cons
Unfortunately, building the physical exam and review of systems from scratch while interviewing the patient was not easy and relied heavily on templates. The developers frequently changed the layout and appearance without improving functionality, which created new problems with each update. The software lacks seamless integration for quality measures and health maintenance, requiring manual input. Additionally, there were many patches and quirks, and it seemed like user feedback from physicians or providers was not considered. The program also had issues with frequent freezing.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Serge
Health, Wellness and Fitness, 10000+ employees
Mar 15, 2023
Mixed Experience with eCW
Mixed Experience with eCW
Pros
Useful for ordering labs imaging and connecting with diagnoses. The ICD10 generator is handy and it offers adequate note sections for documenting patient information.
Cons
Building physical exams and review systems from scratch is challenging frequent layout changes without improved functionality manual processes for quality measures and health maintenance suggestions are lacking. The software tends to freeze and has support issues.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Serge
Health, Wellness, and Fitness, 500+ employees
Mar 01, 2023
Invoice
Invoice
Pros
One positive aspect was the follow-up on problem resolutions. They made an effort to check if the issues were resolved.
Cons
The invoicing process should be approached with caution. It involves a complex procedure and time element when terminating a provider. They even require an interview with the terminating medical provider. All notifications must be within a certain timeframe, and any mistakes can result in continued invoicing for the terminating provider.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Sharon
Medical Practice, 2 - 10 employees
Feb 15, 2023
Invoicing Concerns
Invoicing Concerns
Pros
Followup on problem resolution.
Cons
Complicated invoicing procedures and lack of support from the Strategic Account Manager.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Sharon
Medical Practice, 1-10 employees
Feb 01, 2023
It is a huge time saver!
It is a huge time saver!
Pros
The software lets multiple doctors review charts simultaneously, which is a fantastic feature. In addition, it made us more efficient and saved us a great deal of time!
Cons
A few minor hiccups here and there as with every system out there but nothing serious to complain about.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Vicki
Saltzer Medical Group, 201-500 employees employees
Jan 06, 2023
Frustrating Support
Frustrating Support
Pros
Template customization is fairly straightforward.
Cons
Frustrating support experience frequent program patches and difficulty communicating with the support team.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Jennifer
Hospital & Health Care, 1-10 employees
Jan 01, 2023
Decent but Costly
Decent but Costly
Pros
Functional for billing and report generation.
Cons
Expensive lacks easy customization and doesnt integrate well with other applications.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Alexandra
FiN/Ancial Services, 1-10 employees
Jan 01, 2023
Data Handling Simplified
Data Handling Simplified
Pros
Simple data handling and storage balance.
Cons
Complex data segment management.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kumar
Computer Software, 500+ employees
Dec 01, 2022
Terrible Experience
Terrible Experience
Pros
None mentioned.
Cons
Extremely poor user interface unhelpful customer service and complicated billing practices.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Shauna
Accounting, 1-10 employees
Dec 01, 2022
What an amazing software
What an amazing software
Pros
We love how we went from paper charting to electronic charting. It saves us a lot of time when we are performing tasks.
Cons
There is nothing I dont like about this eClinicalWorks software.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Vicki T
Executive Secretary, 201-500 employees employees
Nov 26, 2022
Most amazing software for better performance
Most amazing software for better performance
Pros
eClinicalWorks is a software that increases productivity and decreases the burden on users by managing things systematically. This software provides us with services including managing appointments and billing, and so forth It is also user-friendly and customer support is also top-notch. These professionals try to resolve these problems quickly.
Cons
The only con it contains is that it is expensive, so it is not accessible to many. It can also become confusing for some people at the beginning. I think they can make eClinicalworks cost-effective so that more folks can use it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Eda
Hospital and Health Care, 50-99 employees
Oct 13, 2022
The Worst EHR
The Worst EHR
Pros
None mentioned.
Cons
Poor support communication issues with support agents frequent program issues and lack of helpful updates.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Khalid
Medical Practice, 51-100 employees
Oct 01, 2022
A Nightmare
A Nightmare
Pros
Costeffective featurerich and selfhosting options.
Cons
Support updates and costrelated issues with feature changes causing inconveniences.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
6
James
Information Technology and Services, 11-50 employees
Oct 01, 2022
Amazing EHR
Amazing EHR
Pros
Our staff has more time as we went from paper to electronic charting with the help of eCW. This allows everyone to access the charts simultaneously. eClinicalWorks was extremely simple and easy to learn and has incredibly upgraded creation at our facility. eCW permits numerous doctors to survey the data simultaneously without any delay. No more lost paper charts, finally.
Cons
There isn’t anything that I don’t like about eClinicalWorks.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Vicki
Saltzer Medical Group, 201-500 employees employees
Sep 21, 2022
Get your job done without any trouble
Get your job done without any trouble
Pros
The reporting system is a very important factor for us and eClinicalworks provides us the solutions for reporting. Customer support is very helpful and I have thoroughly enjoyed it.
Cons
There are sometimes a lot of clicks with ECW. It needs an update so we can work swiftly.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jason A
Director Business Operations, 11-50 employees employees
Sep 06, 2022
A MuchNeeded Software
A MuchNeeded Software
Pros
ERA epost feature and payment processing.
Cons
Occasional slowness and freezing.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Addie
Health, Wellness, and Fitness, 500+ employees
Sep 01, 2022
Billing Specialists Perspective
Billing Specialists Perspective
Pros
Convenient eligibility checks and easy claims filtering within patient charts.
Cons
Challenging support interactions and complex EBO reports.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Michele
Medical Practice, 11-50 employees
Sep 01, 2022
Financial Harm and Support Issues
Financial Harm and Support Issues
Pros
None mentioned.
Cons
Declining software quality inadequate support updates causing problems and billing errors.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Jonna
Medical Practice, 11-50 employees
Sep 01, 2022
Good software and an amazing support team.
Good software and an amazing support team.
Pros
The customer care really helped a lot to set up the software and provide information. They were extremely knowledgeable and helpful. They helped us configure the software according to our needs and walked us through all the features. Furthermore, they didn’t get irritated when our team asked too many questions.
Cons
Up till now, I haven’t noticed any issues, and hopefully it stays that way.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Samantha Longhorn
Medical Lab, Employee 11-50 employees
Aug 22, 2022
Not Recommended for New Practices
Not Recommended for New Practices
Pros
None mentioned.
Cons
Challenging user interface outdated appearance billing concerns and data extraction issues.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
Febin
Medical Practice, 1-10 employees
Aug 01, 2022
Poorly Designed and Dishonest Billing
Poorly Designed and Dishonest Billing
Pros
None mentioned.
Cons
Poor software design dishonest billing practices and overcharging.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Saifullah
Medical Practice, 11-50 employees
Aug 01, 2022
eCW is amazing
eCW is amazing
Pros
eClinicalWorks EMR Software is easy to learn and customize. Every practice will find it tailor-made to their requirements and then some. There are no issues with the program capabilities and this healthcare software makes our office operations faster, better, and more productive.
Cons
I along with my company have no issues with the eClinicalWorks EMR Software whatsoever.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Taryn
Denton Dermatology, 10-49 employees
Jul 13, 2022
Works well
Works well
Pros
We are very happy with the user-friendliness of this product. It gets the job done and patient charting is no longer a difficulty like we use to face with previous software.
Cons
Requires a lot of clicks in some modules but besides that, its all good.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Taylor
Glacier Medical Associates, 50-99 employees
Jun 20, 2022
Concept Delivery and Support Issues
Concept Delivery and Support Issues
Pros
None mentioned.
Cons
Software inadequacies frequent breakdowns and unhelpful customer service.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Brian
Hospital & Health Care, 11-50 employees
Jun 01, 2022
Comprehensive EHR and PM Application
Comprehensive EHR and PM Application
Pros
Featurerich software but with a learning curve.
Cons
Subpar graphics.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Fahad
Medical Practice, 1-10 employees
Jun 01, 2022
Frustrating Technical Support
Frustrating Technical Support
Pros
None mentioned.
Cons
Tedious and unproductive technical support.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Billy
Medical Practice, 1-10 employees
Jun 01, 2022
Comprehensive but Complex
Comprehensive but Complex
Pros
A comprehensive software with many features for the entire practice.
Cons
Not suitable for beginners complex.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Daniel
Health, Wellness, and Fitness, 51-100 employees
Jun 01, 2022
Thorough but Complicated
Thorough but Complicated
Pros
Featurerich with a wide range of functionalities.
Cons
Not userfriendly for beginners and customer support is subpar.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Samantha
Hospital & Health Care, 1-10 employees
Jun 01, 2022
Review
Review
Pros
The system is user-friendly and easy to navigate through. Customer support is also helpful when it comes to implementation.
Cons
The health-care maintenance inspections were inadequate, leaving several gaps for follow-ups.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Crystal
Medical Practice, 50-99 employees
May 31, 2022
Simple software
Simple software
Pros
I like that printing is swift and simple to set up with eClinical, and navigating around the application is simple.
Cons
When it comes to selecting a location, E-prescribing may be confusing.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
William
Medical Practice, 10-49 employees
May 19, 2022
Makes my job easier
Makes my job easier
Pros
To sum it up, it is Easy to use and convenient for me as well as for the people who are my colleagues. I really like this software as it helps in making my job easier and increases productivity.
Cons
It is indeed very good software and I am highly satisfied with it. Nothing bad to report.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
cristina
all care medical center, 11-50 employees employees
May 14, 2022
Amazing Tool
Amazing Tool
Pros
I like that getting medications and prescribing are both rather simple with eClinical. There is a slight learning curve, but it is simple once you get the feel of it.
Cons
The slight learning curve is the only drawback with eClinical
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Frank
Medical Practice, 10-49 employees
May 10, 2022
Pretty easy to learn
Pretty easy to learn
Pros
The software is rich in features and learning it is relatively uncomplicated.
Cons
No issues except occasional delays in loading.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Gina
Health Wellness and Fitness, 11-50 employees
More than a year
May 01, 2022
5 Stars!
5 Stars!
Pros
Among the EMRs used over the past 15 years eClinicalWorks stands out as the best leaving a lasting impression. It's user-friendly and the customer support addressing most concerns within 30 minutes is exceptional and uncommon in the industry.
Cons
The only downside is that despite quick response times in customer service there's a feeling of not always being heard.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
May 01, 2022
eClinicalWorks is amazing
eClinicalWorks is amazing
Pros
All of the files are intuitively grouped, making it simple to locate a certain document with eClinicalWorks.
Cons
Because the progress notes are semi-prepopulated, information that you didnt expect to get into the note may wind up there.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Knott
Hospital & Health Care, 50-99 employees
Apr 26, 2022
Ease of use and direction
Ease of use and direction
Pros
I appreciate the software's simplicity and its upfront approach to operation.
Cons
Customer service needs improvement but overall we prefer this system over any other EHR/EMR we've used.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Courtney
Hospital & Health Care, 11-50 employees
More than a year
Apr 01, 2022
Okay� learning curve needed
Okay� learning curve needed
Pros
The well-organized colorful display of my doctor's appointments and patient information is something I like.
Cons
I still haven't grasped major functions.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Erin
Hospital & Health Care, 500+ employees
Less than 6 months
Feb 01, 2022
ecw review
ecw review
Pros
Navigating and posting charges in it is easy.
Cons
When reaching out to customer service unclear audio makes it hard to understand.
Ease of use
6
Value for money
7
Customer Support
2
Functionality
6
amanda
Medical Practice, 1-10 employees
Less than a year
Jan 01, 2022
ECW review
ECW review
Pros
It's a user-friendly program that simplifies patient medical record viewing and scheduling.
Cons
If one window is open accessing another is impossible. For instance scheduling an appointment without closing an open encounter isn't feasible.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alysia
Hospital & Health Care, 500+ employees
More than a year
Jan 01, 2022
Effective & Useful
Effective & Useful
Pros
A superb system allowing users to scan and organize essential documents under multiple files and tabs for each patient. The interface is easy to navigate offering an all-in-one solution with crucial medical management features.
Cons
It occasionally crashes or encounters minor issues but they are easily fixed on their own or with customer support.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Leslie
Health Wellness and Fitness, 500+ employees
Less than a year
Sep 01, 2021
This is not your best option
This is not your best option
Pros
The notes are thoughtfully structured with PMH SH etc. on the left column and essential information centered. Adding personalized "sticky notes" about patients without it becoming part of the official note is a helpful feature. Scheduling patients and visualizing the schedule is fairly easy both in list format and blocks.
Cons
Customer support is nonexistent. They always say "it cannot be done" while your medical assistant finds solutions online discouraging support calls. - The system is intricate with numerous features but understanding is hindered by the lack of support and time constraints. - Excessive clicks added due to legal issues contribute to inefficiency and financial losses. - Program updates unexpectedly break previously functioning features necessitating extensive phone calls for fixes. - There's a lack of concern for customer complaints suggesting an indifferent approach. - The system appears crafted by computer enthusiasts without consideration for user needs.
Ease of use
4
Value for money
2
Customer Support
6
Functionality
6
Nazanin
Health Wellness and Fitness, 11-50 employees
More than a year
Aug 01, 2021
Functional basic EMR
Functional basic EMR
Pros
Navigation through the program is straightforward. Ordering medications and e-prescribing is relatively easy with a slight learning curve that becomes manageable with experience.
Cons
Health care maintenance checks are inadequate leaving gaps for follow-ups. E-prescribing becomes confusing when selecting a location.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Crystal
Medical Practice, 500+ employees
More than a year
Jul 01, 2021
Nursing perspective
Nursing perspective
Pros
Having used eClinicalWorks for many years I now appreciate its strong user support resource after transitioning to a new electronic medical record. On-site trainers were available for several days initially and remained accessible for ongoing support.
Cons
Scheduling features were slightly lacking in customization for our setting prompting necessary changes with a helpful team.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Erin
Hospital & Health Care, 51-100 employees
More than a year
Jul 01, 2021
Filters
No user friendly
No user friendly
Pros
The system offers an intuitive diagnosis capturing feature, and system downtime for maintenance is rare.
Cons
Unfortunately, there are several downsides to the software. It lacks userfriendliness and requires users to figure out how to use and customize it on their own. Additionally, the customer service provided is subpar, with all support now outsourced to foreign countries.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Jarrod
Medical Practice, 1-10 employees
Aug 01, 2023
Worst EMR Ive ever used
Worst EMR Ive ever used
Pros
Regrettably, there are no discernible benefits to using this EMR. It proves to be highly inefficient.
Cons
The EMR is outdated and challenging to navigate, leading to interruptions in patient care due to its inefficiency. It operates slowly and requires an excessive number of clicks to access basic information.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Allyna
Mental Health Care, 51-100 employees
Aug 01, 2023
Great Difficulties Discontinuing Service
Great Difficulties Discontinuing Service
Pros
This EMR is functional and contributes to productivity, offering a fairly intuitive experience.
Cons
Unfortunately, discontinuing services with this EMR has proven to be a significant challenge. Misinformation and fraudulent billing practices persist despite clear records of attempts to cancel services. The issues include being charged even after selling the practice and facing ongoing billing disputes. Attempts to cancel were met with conflicting information, and the process lacked transparency.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Justin
Medical Practice, 1-10 employees
Aug 01, 2023
Frustrating Experience
Frustrating Experience
Pros
Unfortunately, I cannot think of any positive aspects to highlight about the software at this time. It has been causing numerous headaches for the past three months.
Cons
We have been constantly facing issues with various features, including telehealth, patient confirmations, encounters, scribe, and more. The most frustrating part is that none of these problems ever seem to get resolved.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Brandy
Health, Wellness and Fitness, 2-10 employees employees
Jul 14, 2023
Great Switch for Our Practice
Great Switch for Our Practice
Pros
I am delighted with how easy it is to use this software! The user-friendly interface has made our daily tasks much smoother. We are so glad we made the switch to this platform.
Cons
I really cannot think of any downsides to mention. The transition to this software has been seamless, and it has been a perfect fit for our practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amber
Hospital & Health Care, 2-10 employees employees
Jun 09, 2023
Hated CareTracker, Love ECW
Hated CareTracker, Love ECW
Pros
I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.
Cons
I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Amber
Hospital & Health Care, 2 - 10 employees
May 15, 2023
Easy to Use UserFriendly
Easy to Use UserFriendly
Pros
The software is userfriendly and easy for all users to navigate.
Cons
Theres a bit too much clicking required to reach the desired functions.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
James
Medical Practice, 500+ employees
May 01, 2023
eCW Benefits and Quirks
eCW Benefits and Quirks
Pros
Using the software, I found it helpful to order labs, imaging, and connect to diagnoses. The ICD 10 generator was useful, and the notes section adequately allowed me to document onset and workup.
Cons
Unfortunately, building the physical exam and review of systems from scratch while interviewing the patient was not easy and relied heavily on templates. The developers frequently changed the layout and appearance without improving functionality, which created new problems with each update. The software lacks seamless integration for quality measures and health maintenance, requiring manual input. Additionally, there were many patches and quirks, and it seemed like user feedback from physicians or providers was not considered. The program also had issues with frequent freezing.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Serge
Health, Wellness and Fitness, 10000+ employees
Mar 15, 2023
Mixed Experience with eCW
Mixed Experience with eCW
Pros
Useful for ordering labs imaging and connecting with diagnoses. The ICD10 generator is handy and it offers adequate note sections for documenting patient information.
Cons
Building physical exams and review systems from scratch is challenging frequent layout changes without improved functionality manual processes for quality measures and health maintenance suggestions are lacking. The software tends to freeze and has support issues.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Serge
Health, Wellness, and Fitness, 500+ employees
Mar 01, 2023
Invoice
Invoice
Pros
One positive aspect was the follow-up on problem resolutions. They made an effort to check if the issues were resolved.
Cons
The invoicing process should be approached with caution. It involves a complex procedure and time element when terminating a provider. They even require an interview with the terminating medical provider. All notifications must be within a certain timeframe, and any mistakes can result in continued invoicing for the terminating provider.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Sharon
Medical Practice, 2 - 10 employees
Feb 15, 2023
Invoicing Concerns
Invoicing Concerns
Pros
Followup on problem resolution.
Cons
Complicated invoicing procedures and lack of support from the Strategic Account Manager.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Sharon
Medical Practice, 1-10 employees
Feb 01, 2023
It is a huge time saver!
It is a huge time saver!
Pros
The software lets multiple doctors review charts simultaneously, which is a fantastic feature. In addition, it made us more efficient and saved us a great deal of time!
Cons
A few minor hiccups here and there as with every system out there but nothing serious to complain about.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Vicki
Saltzer Medical Group, 201-500 employees employees
Jan 06, 2023
Frustrating Support
Frustrating Support
Pros
Template customization is fairly straightforward.
Cons
Frustrating support experience frequent program patches and difficulty communicating with the support team.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Jennifer
Hospital & Health Care, 1-10 employees
Jan 01, 2023
Decent but Costly
Decent but Costly
Pros
Functional for billing and report generation.
Cons
Expensive lacks easy customization and doesnt integrate well with other applications.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Alexandra
FiN/Ancial Services, 1-10 employees
Jan 01, 2023
Data Handling Simplified
Data Handling Simplified
Pros
Simple data handling and storage balance.
Cons
Complex data segment management.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kumar
Computer Software, 500+ employees
Dec 01, 2022
Terrible Experience
Terrible Experience
Pros
None mentioned.
Cons
Extremely poor user interface unhelpful customer service and complicated billing practices.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Shauna
Accounting, 1-10 employees
Dec 01, 2022
What an amazing software
What an amazing software
Pros
We love how we went from paper charting to electronic charting. It saves us a lot of time when we are performing tasks.
Cons
There is nothing I dont like about this eClinicalWorks software.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Vicki T
Executive Secretary, 201-500 employees employees
Nov 26, 2022
Most amazing software for better performance
Most amazing software for better performance
Pros
eClinicalWorks is a software that increases productivity and decreases the burden on users by managing things systematically. This software provides us with services including managing appointments and billing, and so forth It is also user-friendly and customer support is also top-notch. These professionals try to resolve these problems quickly.
Cons
The only con it contains is that it is expensive, so it is not accessible to many. It can also become confusing for some people at the beginning. I think they can make eClinicalworks cost-effective so that more folks can use it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Eda
Hospital and Health Care, 50-99 employees
Oct 13, 2022
The Worst EHR
The Worst EHR
Pros
None mentioned.
Cons
Poor support communication issues with support agents frequent program issues and lack of helpful updates.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Khalid
Medical Practice, 51-100 employees
Oct 01, 2022
A Nightmare
A Nightmare
Pros
Costeffective featurerich and selfhosting options.
Cons
Support updates and costrelated issues with feature changes causing inconveniences.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
6
James
Information Technology and Services, 11-50 employees
Oct 01, 2022
Amazing EHR
Amazing EHR
Pros
Our staff has more time as we went from paper to electronic charting with the help of eCW. This allows everyone to access the charts simultaneously. eClinicalWorks was extremely simple and easy to learn and has incredibly upgraded creation at our facility. eCW permits numerous doctors to survey the data simultaneously without any delay. No more lost paper charts, finally.
Cons
There isn’t anything that I don’t like about eClinicalWorks.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Vicki
Saltzer Medical Group, 201-500 employees employees
Sep 21, 2022
Get your job done without any trouble
Get your job done without any trouble
Pros
The reporting system is a very important factor for us and eClinicalworks provides us the solutions for reporting. Customer support is very helpful and I have thoroughly enjoyed it.
Cons
There are sometimes a lot of clicks with ECW. It needs an update so we can work swiftly.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jason A
Director Business Operations, 11-50 employees employees
Sep 06, 2022
A MuchNeeded Software
A MuchNeeded Software
Pros
ERA epost feature and payment processing.
Cons
Occasional slowness and freezing.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Addie
Health, Wellness, and Fitness, 500+ employees
Sep 01, 2022
Billing Specialists Perspective
Billing Specialists Perspective
Pros
Convenient eligibility checks and easy claims filtering within patient charts.
Cons
Challenging support interactions and complex EBO reports.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Michele
Medical Practice, 11-50 employees
Sep 01, 2022
Financial Harm and Support Issues
Financial Harm and Support Issues
Pros
None mentioned.
Cons
Declining software quality inadequate support updates causing problems and billing errors.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Jonna
Medical Practice, 11-50 employees
Sep 01, 2022
Good software and an amazing support team.
Good software and an amazing support team.
Pros
The customer care really helped a lot to set up the software and provide information. They were extremely knowledgeable and helpful. They helped us configure the software according to our needs and walked us through all the features. Furthermore, they didn’t get irritated when our team asked too many questions.
Cons
Up till now, I haven’t noticed any issues, and hopefully it stays that way.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Samantha Longhorn
Medical Lab, Employee 11-50 employees
Aug 22, 2022
Not Recommended for New Practices
Not Recommended for New Practices
Pros
None mentioned.
Cons
Challenging user interface outdated appearance billing concerns and data extraction issues.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
Febin
Medical Practice, 1-10 employees
Aug 01, 2022
Poorly Designed and Dishonest Billing
Poorly Designed and Dishonest Billing
Pros
None mentioned.
Cons
Poor software design dishonest billing practices and overcharging.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Saifullah
Medical Practice, 11-50 employees
Aug 01, 2022
eCW is amazing
eCW is amazing
Pros
eClinicalWorks EMR Software is easy to learn and customize. Every practice will find it tailor-made to their requirements and then some. There are no issues with the program capabilities and this healthcare software makes our office operations faster, better, and more productive.
Cons
I along with my company have no issues with the eClinicalWorks EMR Software whatsoever.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Taryn
Denton Dermatology, 10-49 employees
Jul 13, 2022
Works well
Works well
Pros
We are very happy with the user-friendliness of this product. It gets the job done and patient charting is no longer a difficulty like we use to face with previous software.
Cons
Requires a lot of clicks in some modules but besides that, its all good.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Taylor
Glacier Medical Associates, 50-99 employees
Jun 20, 2022
Concept Delivery and Support Issues
Concept Delivery and Support Issues
Pros
None mentioned.
Cons
Software inadequacies frequent breakdowns and unhelpful customer service.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Brian
Hospital & Health Care, 11-50 employees
Jun 01, 2022
Comprehensive EHR and PM Application
Comprehensive EHR and PM Application
Pros
Featurerich software but with a learning curve.
Cons
Subpar graphics.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Fahad
Medical Practice, 1-10 employees
Jun 01, 2022
Frustrating Technical Support
Frustrating Technical Support
Pros
None mentioned.
Cons
Tedious and unproductive technical support.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Billy
Medical Practice, 1-10 employees
Jun 01, 2022
Comprehensive but Complex
Comprehensive but Complex
Pros
A comprehensive software with many features for the entire practice.
Cons
Not suitable for beginners complex.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Daniel
Health, Wellness, and Fitness, 51-100 employees
Jun 01, 2022
Thorough but Complicated
Thorough but Complicated
Pros
Featurerich with a wide range of functionalities.
Cons
Not userfriendly for beginners and customer support is subpar.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Samantha
Hospital & Health Care, 1-10 employees
Jun 01, 2022
Review
Review
Pros
The system is user-friendly and easy to navigate through. Customer support is also helpful when it comes to implementation.
Cons
The health-care maintenance inspections were inadequate, leaving several gaps for follow-ups.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Crystal
Medical Practice, 50-99 employees
May 31, 2022
Simple software
Simple software
Pros
I like that printing is swift and simple to set up with eClinical, and navigating around the application is simple.
Cons
When it comes to selecting a location, E-prescribing may be confusing.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
William
Medical Practice, 10-49 employees
May 19, 2022
Makes my job easier
Makes my job easier
Pros
To sum it up, it is Easy to use and convenient for me as well as for the people who are my colleagues. I really like this software as it helps in making my job easier and increases productivity.
Cons
It is indeed very good software and I am highly satisfied with it. Nothing bad to report.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
cristina
all care medical center, 11-50 employees employees
May 14, 2022
Amazing Tool
Amazing Tool
Pros
I like that getting medications and prescribing are both rather simple with eClinical. There is a slight learning curve, but it is simple once you get the feel of it.
Cons
The slight learning curve is the only drawback with eClinical
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Frank
Medical Practice, 10-49 employees
May 10, 2022
Pretty easy to learn
Pretty easy to learn
Pros
The software is rich in features and learning it is relatively uncomplicated.
Cons
No issues except occasional delays in loading.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Gina
Health Wellness and Fitness, 11-50 employees
More than a year
May 01, 2022
5 Stars!
5 Stars!
Pros
Among the EMRs used over the past 15 years eClinicalWorks stands out as the best leaving a lasting impression. It's user-friendly and the customer support addressing most concerns within 30 minutes is exceptional and uncommon in the industry.
Cons
The only downside is that despite quick response times in customer service there's a feeling of not always being heard.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
May 01, 2022
eClinicalWorks is amazing
eClinicalWorks is amazing
Pros
All of the files are intuitively grouped, making it simple to locate a certain document with eClinicalWorks.
Cons
Because the progress notes are semi-prepopulated, information that you didnt expect to get into the note may wind up there.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Knott
Hospital & Health Care, 50-99 employees
Apr 26, 2022
Ease of use and direction
Ease of use and direction
Pros
I appreciate the software's simplicity and its upfront approach to operation.
Cons
Customer service needs improvement but overall we prefer this system over any other EHR/EMR we've used.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Courtney
Hospital & Health Care, 11-50 employees
More than a year
Apr 01, 2022
Okay� learning curve needed
Okay� learning curve needed
Pros
The well-organized colorful display of my doctor's appointments and patient information is something I like.
Cons
I still haven't grasped major functions.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Erin
Hospital & Health Care, 500+ employees
Less than 6 months
Feb 01, 2022
ecw review
ecw review
Pros
Navigating and posting charges in it is easy.
Cons
When reaching out to customer service unclear audio makes it hard to understand.
Ease of use
6
Value for money
7
Customer Support
2
Functionality
6
amanda
Medical Practice, 1-10 employees
Less than a year
Jan 01, 2022
ECW review
ECW review
Pros
It's a user-friendly program that simplifies patient medical record viewing and scheduling.
Cons
If one window is open accessing another is impossible. For instance scheduling an appointment without closing an open encounter isn't feasible.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alysia
Hospital & Health Care, 500+ employees
More than a year
Jan 01, 2022
Effective & Useful
Effective & Useful
Pros
A superb system allowing users to scan and organize essential documents under multiple files and tabs for each patient. The interface is easy to navigate offering an all-in-one solution with crucial medical management features.
Cons
It occasionally crashes or encounters minor issues but they are easily fixed on their own or with customer support.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Leslie
Health Wellness and Fitness, 500+ employees
Less than a year
Sep 01, 2021
This is not your best option
This is not your best option
Pros
The notes are thoughtfully structured with PMH SH etc. on the left column and essential information centered. Adding personalized "sticky notes" about patients without it becoming part of the official note is a helpful feature. Scheduling patients and visualizing the schedule is fairly easy both in list format and blocks.
Cons
Customer support is nonexistent. They always say "it cannot be done" while your medical assistant finds solutions online discouraging support calls. - The system is intricate with numerous features but understanding is hindered by the lack of support and time constraints. - Excessive clicks added due to legal issues contribute to inefficiency and financial losses. - Program updates unexpectedly break previously functioning features necessitating extensive phone calls for fixes. - There's a lack of concern for customer complaints suggesting an indifferent approach. - The system appears crafted by computer enthusiasts without consideration for user needs.
Ease of use
4
Value for money
2
Customer Support
6
Functionality
6
Nazanin
Health Wellness and Fitness, 11-50 employees
More than a year
Aug 01, 2021
Functional basic EMR
Functional basic EMR
Pros
Navigation through the program is straightforward. Ordering medications and e-prescribing is relatively easy with a slight learning curve that becomes manageable with experience.
Cons
Health care maintenance checks are inadequate leaving gaps for follow-ups. E-prescribing becomes confusing when selecting a location.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Crystal
Medical Practice, 500+ employees
More than a year
Jul 01, 2021
Nursing perspective
Nursing perspective
Pros
Having used eClinicalWorks for many years I now appreciate its strong user support resource after transitioning to a new electronic medical record. On-site trainers were available for several days initially and remained accessible for ongoing support.
Cons
Scheduling features were slightly lacking in customization for our setting prompting necessary changes with a helpful team.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Erin
Hospital & Health Care, 51-100 employees
More than a year
Jul 01, 2021