eClinicalWorks Reviews

“My favorite software

Pros

Hands down the best software I've ever used. It performs exceptionally well across the board especially with patient management and revenue cycle management. Handling denials and posting claims is very simple and the system gives clear, convenient views of both patient charts and outstanding claims.

Cons

There's honestly almost nothing about it that I dislike. It's easily my favorite RCM software to work with.

“all in one solution

Pros

Over the years this has consistently felt like an all-in-one solution that takes a lot of the complexity out of patient care work and makes daily tasks easier to manage.

Cons

Updating and sending medications or prescriptions can be a little tricky whenever there's a change made to a patient's chart.

“Better scheduling view

Pros

Our company recently got a few updates and the new way of viewing providers' schedules feels much more comfortable and convenient to use.

Cons

Although the new updates have improved things, there's still room for improvement especially when it comes to searching for a patient's chart. It would help to have more options and a simpler process for people working on reports who need to move through many charts quickly.

“Helpful dashboard and color-coded schedule

Pros

The dashboard pulls a lot of information into one place and the color-coded schedule helps users spot open appointments quickly at a glance.

Cons

Only one user can be in a patient profile at a time which makes training much less practical.

“simple once you get used to it

Pros

Getting around the system was pretty simple and it didn't take me long to figure out where everything was when I needed to find something.

Cons

No cons to mention.

“Costly add-ons

Pros

This EMR is very comprehensive, with a wide range of tools and features that let you handle a lot within your clinic. It also gives you flexibility with templates and charting so you can set things up the way that works best for your workflow. The patient portal is another strong point especially since it's simple to give portal access to an entire family without needing a different email address for each person.

Cons

there seems to be an extra fee attached to almost everything which makes growth difficult. For example, they bill per virtual visit so your monthly cost is never consistent. There are also added charges for using an iPad, a separate monthly fee for the clearinghouse, an annual ECPS fee, extra cost for the integrated scribe and more. For a small practice, those ongoing add-ons can feel overwhelming and become pretty hard to sustain.

“comprehensive solution

Pros

Having patient records, scheduling and documentation all in one place is a big plus. It helps keep daily tasks organized and makes the overall workflow more efficient.

Cons

some features take extra training to use well.

“Easy charting and helpful color coding

Pros

The user interface is pretty easy to pick up even for someone who isn�t overly tech-savvy and it genuinely makes my daily charting and schedule management much easier. I�ve also found that the color coding isn�t just decorative.. it actually helps me quickly scan and prioritize which saves mental energy and keeps me organized throughout the day.

Cons

What frustrates me is how many clicks it takes to reach certain sections of the portal. Navigation is possible but the number of steps feels unnecessary and would benefit from streamlining.

“awful mobile app

Pros

I have not found many positives in ECW overall. One thing I do like is that the patient portal is comparatively user friendly for both clinicians and patients to access and use.

Cons

It is far too clicky. I mean to say it usually requires a lot of clicks to finish even the simplest things. I also notice that sending prescriptions is especially the worst. For example, switching the pharmacy to send a medication can easily take me around ten clicks. Plus the interface just does not hold up next to larger systems like Epic. The mobile app is also awful and using dictation on it is really slow.

“Only positive is connecting platforms

Pros

There are not many positives I can point out aside from the fact that it connects with other platforms. That's what lets us piece together a working EHR/PM setup because on its own, it just does not work.

Cons

Though it technically serves as an EHR but I would not rank it highly. During the sales pitch they promised a long list of features and capabilities that simply never materialized for us which was really disappointing. Getting help from support is basically impossible as it feels like there is no customer service to speak of and on the rare occasions someone responds, the communication is disrupted by a language barrier that makes troubleshooting frustrating. Their reporting tools are particularly weak as the system struggles to pull even basic metrics we need to monitor performance and KPIs. For example we cannot generate a reliable no-show report which is a fundamental, industry-standard report which means we are left without essential data for managing operations.

“survives only on past reputation

Pros

Honestly I see absolutely nothing good about this product as it seems to survive only on its past reputation. I cannot point to a single person I know who's satisfied and they seem to pitch it to hospitals because the physicians I have talked to really dislike it.

Cons

After finally making the switch I faced three months of delays and numerous headaches while they pulled out my exit. At one point they even tried to retain me by cutting the price by over fifty percent. But be careful as they do not just charge you directly, they also extract a bigger share from credit card processors, labs and radiology partners to integrate with the software and those extra fees are ultimately passed on to you.

“One of the worst products

Pros

There is nothing good about it. I have had problem after problem since installation. It is simply one of the worst products on the market. But sadly change is difficult.

Cons

I regret switching to this tool. It was the biggest mistake I have made in my life. The software feels like decades of duct-taped fixes stitched together. With every update a new issue constantly pops up and I end up having to rebuild things.

“offers the worst customer care

Pros

For basic charting and billing I find the system relatively easy to operate and get comfortable with. Plus it offers a broad set of capabilities but almost everything comes with an added fee and trying to keep pace with constant upgrades and extra products is pretty tiring.

Cons

Dealing with their customer service gives me a real headache. It feels like no problem or question ever gets a easy fix and since everything has to be routed through a ticket, I end up waiting for them to contact me whenever it's convenient for them.

“Very easy to use simultaneously

Pros

It is very easy to use. I also like that I can access medical and administrative info simultaneously

Cons

Not being able to send in-office messages that attach to a patient's chart is a limitation. I would like to have the option to message a provider about a patient and have it automatically saved to that patient's chart.

“Most valuable is accessibility

Pros

One thing I value most about eClinicalWorks is how accessible it is. I found it easy to pick up after training.

Cons

The biggest drawback for me is that I cannot view patient records from other outpatient providers.

“handles so many tasks in one place

Pros

ECW lets me handle so many tasks from managing billing to arranging appointments since everything is conveniently organized in one place.

Cons

Honestly I wish the interface were more user friendly and up to date. I mean it feels wrong in 2025 to be stuck with software that still looks like it's from 1999.

“highly customizable with pmp lookup

Pros

I have been able to customize the charts and documents exactly the way I prefer, arranging them to match my workflow. I can also look up a patient's PMP right from within the software without switching apps.

Cons

There is nothing about this program that I really dislike. If pressed to name one drawback, it would be the lack of an in-system chat feature to communicate with coworkers directly in real time.

“Very user friendly and efficient

Pros

The interface is very user friendly and easy to navigate. Plus it's consistently effective and efficient, bringing everything together in one centralized spot and clearly built with my needs in mind.

Cons

I'd really like to see a mobile app for this product because having it on my phone would let me use it while I am on the move, giving me a simple, on the go access option that complements the desktop experience.

“everything was bad

Pros

There are only drawbacks no benefits with this company so please stay away from it.

Cons

As mentioned before there was nothing positive to report about my experience with this company. Everything about it was bad and I am really disappointed.

“Confusing UI and lost notes

Pros

The template notes are really great and they make documenting my work quick, easy and convenient.

Cons

However I struggle with the user interface as it is confusing. And I often cannot find notes or previous visit encounters when I need them.

“easy interface reduces errors

Pros

eClinicalWorks has an easy to use interface that makes handling patient care, billing and documentation much smoother for me. Plus combining the EHR with scheduling and billing features reduces errors and saves a lot of time.

Cons

The system occasionally works slowly when handling large datasets. The steep learning curve also made it challenging for me as a less experienced user, to master it smoothly.

“average overall

Pros

I like the patient portals, the automated task box and the appointment scheduling tools.

Cons

It is expensive, the customer service is poor and there are persistent connection issues.

“Most powerful emr available

Pros

It is among the most powerful EMR systems available today. It provides all the tools and features my practice requires.

Cons

One thing I notice is that it requires a lot of clicks to complete everyday tasks. That amount of clicking feels excessive although the company is aware of the problem.

“Uses colors for easy scheduling

Pros

I am really into how the system uses colors to differentiate appointment types. It keeps my schedule tidy and easy to scan. Also it is to pick up and I use it every day without trouble.

Cons

Sometimes my screen will pop up a claim summary error right after I print a patient's receipt and it stays there until I force the application to quit and then reopen it which interrupts my workflow.

“repeatedly lost data

Pros

Honestly there wasn't anything I liked about it when working in the dermatology world other than that it was cheap.

Cons

Our team repeatedly lost data while we were charting in the exam rooms.

“Comprehensive but takes some to learn it

Pros

It's got everything in one place and keeps things coordinated.

Cons

Getting started can be a bit tricky and it takes time to learn the system.

“A soul-crushing and demoralizing experience

Pros

Using this EHR has been such a demoralizing experience that it was the final push I needed to seriously consider leaving medicine for an alternate career path I have been thinking about. Using it felt utterly soul-crushing.

Cons

I have worked with a bunch of different EHR systems over the years and in my opinion it ranks among the worst. The workflows are way too complex, failing to meet even the most basic expectations.

“make clueless updates

Pros

I have stuck with them since 2012 mainly because their pricing is lower than most competitors, even though there are not many features I would call real advantages.

Cons

Honestly in my experience they seem clueless as their updates actually create more work for providers and nurses instead of fixing anything. I have watched them repeatedly fail to resolve problems and often reply with responses that feel clueless or pointless. Also there are persistent issues with units of measure and the documentation required for PGIP and insurance audits. Their releases are focused on IT tinkering rather than meaningful clinical improvements and to me this is the worst EHR I have used.

“One word, "Outstanding"

Pros

eClinical offers really smooth navigation and the data portability is super easy with it which is a huge plus for me. Plus it helps me manage day-to-day scheduling efficiently without wasting any time.

Cons

I do not have any cons that are worth mentioning.

“User friendly with a lot of features

Pros

This software is user friendly as I can find everything easily and it packs a lot of helpful features.

Cons

The workflow often demands too many clicks. I feel like a handful of processes could be made simpler but I still consider it overall a great piece of software.

“exceptional support and very speedy

Pros

I have found their support to be exceptional as always quick to respond, professional and genuinely friendly. The program lets a solo physician like me run the entire practice on my own without help. It's simply very speedy and efficient.

Cons

There are still more mouse clicks than I'd prefer as when I am typing I want my hands to stay on the keyboard rather than reaching for the mouse as though I can tell they're improving a bit every day. I have relied on eCW for more than 20 years and I am glad I made that choice.

“One of the top record systems

Pros

Honestly I consider it one of the top medical record and scheduling systems. I have had really great experiences using it!

Cons

Logging in can take a little while which I find annoying but it's not a dealbreaker.

“stuck paying for a lot of add-ons

Pros

I am not impressed as having to buy each feature separately instead of getting a complete product, combined with support that offers little help, makes this a really poor system in my view and I find it frustrating to use.

Cons

well I am stuck paying for a ton of add-ons as things like clearinghouse and statements, check-in features and other modules all come at extra cost. The support team is awful. they frequently cannot log into the system to make fixes so I am forced to rely on an admin account pathway that becomes useless if the admin is locked out. I also face ongoing connection failures impacting scripts, billing and multiple system components. The built-in reporting is confusing and unclear and I keep getting hit with unexpected problems as from the Change Healthcare breach fallout to MIPS reporting glitches and other surprises.

“Lives up to its claims

Pros

It is generally quick and easy for providers to input notes. It does exactly what it's supposed to do.

Cons

I frequently have to restart the program. If I open more than one instance on my laptop, it often crashes the PC. When adding printers, I have to restart the software. Support usually takes hours to respond to tickets.

“eClinicalWorks is superb EMR software

Pros

I've used eClinicalWorks with 2 different companies and I've always found it to be really user-friendly. Also the staff did not complain about it either, which is always a good sign. Even physicians found it helpful and easy to navigate. It doesn't take long to get comfortable with it.

Cons

Not many people are familiar with it, but I do not think that is your fault.

“Very Expensive for no reason

Pros

I believe it's a decent system overall but I felt like they tried to exploit people who are not aware of better-priced alternatives.

Cons

The main downside which is kind of funny to call it that was that they were charging 5 to 10 times more than other similar software I checked out. When I mentioned that the price was way too high, they started lowering it little by little. I am just not okay with working with a company that tries to overcharge like that.

“We had a bad experience

Pros

It covers all the basic features I need for managing patients but nothing else.

Cons

As someone who uses EMR software daily in a busy healthcare setting, I find that it often does not meet my expectations. It's inefficient, involves repetitive tasks and has poor workflow integration.

“eClinical Works is easy to learn and use

Pros

Navigating and using eClinicalWorks was simple for me. After watching a few videos, I was able to handle tasks on my own without much training, and we quickly started using the system regularly.

Cons

The only thing I did not like about eClinicalWorks was the overall appearance, but its a minor issue and not a deal breaker for me.

“Userfriendly software

Pros

eClinicalWorks provides an affordable solution for medical practices and providers. The system is generally streamlined, easy to navigate and although it's an older platform, it continues to improve and meets our practice's needs.

Cons

I really wish eClinical had a better system for documenting procedures and generating consents and information. Right now we have to create these manually as PDF documents, and it would save us a lot of hassle if we could just integrate them directly into the system instead of scanning them back in.

“Worst - Be it customer support, training - Plus unnecessarily expensive

Pros

Patient scheduling works well, though we were told the reports would be great, but they turned out to be neither good nor user-friendly.

Cons

There is no upper management presence, and no one is available if you have complaints you are on your own. During the demo, they promise everything but deliver nothing.

“Good but lacks many features

Pros

The ability to integrate with other clinics and facilities is great and my team learned it quickly.

Cons

It does not have as many features as Epic or Cerner but I find it works well for outpatient practices. I first used it when transitioning from paper records to EMR and wish the process had been more efficient.

“Works for us, but it is AI that creates doubts

Pros

It definitely helps simplify things like documentation and keeping my inboxes up to date, which makes my day to day much easier.

Cons

The fact that its AI-generated makes me question how secure the information really is.

“Decent EMR for small business

Pros

It is not too complicated, and I love that you can set it up to work alongside other systems. Makes everything much more streamlined.

Cons

Its not the most intuitive system, feels a bit clunky when navigating and I often find myself unsure of how to use certain functions.

“Does its job

Pros

It's user-friendly and I can easily get support when needed.

Cons

You need to create a support ticket and then wait for a callback. It would be much better if we could just call directly to start resolving issues.

“Reliable and decent

Pros

eClinicalWorks is very easy to use, highly intuitive and meets my daily needs as a psychiatrist which helps me do my best work.

Cons

The cost is high, unfortunately even higher than our usual platform so my colleagues do not seem interested in making the switch.

“easy navigation, need assertive support

Pros

The navigation is easy for me and I try to stay current with new features.

Cons

I have found that I need to be assertive with the support team to make sure I get a timely resolution.

“Offers numerous helpful tools

Pros

There are plenty of tools for every function I need on my clients medical charts. Inputting medical information is easy and even though the display is a bit busy, the placement of buttons makes sense.

Cons

At first, learning the system can feel a bit overwhelming. Booking patients for specific time slots is not always the easiest thing to figure out either.

“The mobile app needs improvements

Pros

If I were in charge of purchasing software, like I was in my previous practice, I would quickly look for an alternative, maybe even Epic, so it could integrate with all the surrounding hospitals because it is a system that is not used by many big hospitals.

Cons

The mobile app randomly stops working and support staff are unable to help remotely. I have to go back to the office to reset the app I am trying to use outside. The staff is not responsive at all they just "open a ticket," which feels like code for ignoring my issue.

“Software is not worth the investment

Pros

I have no positives. I discovered they settled with the DOJ for lying about their product. The whole company operates unethically.

Cons

The software is riddled with errors. I have to report each one individually by opening a ticket through another webpage. No matter how obvious the problem is, they insist on calling me and logging into my computer instead of trying to check it out themselves. In the end, nothing ever gets fixed.

“Don't go for it!!

Pros

I can use it on a tablet which is really convenient. Though, it does cram a lot of stuff on the screen, some of which I do not find all that useful.

Cons

From the annoying login process to being forced to falsify records, it feels like everything about this system makes it harder to access the information I need. The multiple layers of menus and extra clicks just make everything more frustrating. The onboarding was handled by just one person not a team, and honestly, she had to Google everything we asked. We could even see her Googling on her Zoom screen, though she did not realize it. In my opinion, it is a total ripoff. From top to bottom, it seems like they really don't understand medicine. It feels like they're just in it to mine data.