eClinicalWorks Reviews

Pros

Hands down the best software I've ever used. It performs exceptionally well across the board especially with patient management and revenue cycle management. Handling denials and posting claims is very simple and the system gives clear, convenient views of both patient charts and outstanding claims.

Cons

There's honestly almost nothing about it that I dislike. It's easily my favorite RCM software to work with.

Pros

Over the years this has consistently felt like an all-in-one solution that takes a lot of the complexity out of patient care work and makes daily tasks easier to manage.

Cons

Updating and sending medications or prescriptions can be a little tricky whenever there's a change made to a patient's chart.

Pros

Our company recently got a few updates and the new way of viewing providers' schedules feels much more comfortable and convenient to use.

Cons

Although the new updates have improved things, there's still room for improvement especially when it comes to searching for a patient's chart. It would help to have more options and a simpler process for people working on reports who need to move through many charts quickly.

Pros

The dashboard pulls a lot of information into one place and the color-coded schedule helps users spot open appointments quickly at a glance.

Cons

Only one user can be in a patient profile at a time which makes training much less practical.

Pros

Getting around the system was pretty simple and it didn't take me long to figure out where everything was when I needed to find something.

Cons

No cons to mention.

Pros

This EMR is very comprehensive, with a wide range of tools and features that let you handle a lot within your clinic. It also gives you flexibility with templates and charting so you can set things up the way that works best for your workflow. The patient portal is another strong point especially since it's simple to give portal access to an entire family without needing a different email address for each person.

Cons

there seems to be an extra fee attached to almost everything which makes growth difficult. For example, they bill per virtual visit so your monthly cost is never consistent. There are also added charges for using an iPad, a separate monthly fee for the clearinghouse, an annual ECPS fee, extra cost for the integrated scribe and more. For a small practice, those ongoing add-ons can feel overwhelming and become pretty hard to sustain.

Pros

Having patient records, scheduling and documentation all in one place is a big plus. It helps keep daily tasks organized and makes the overall workflow more efficient.

Cons

some features take extra training to use well.

Pros

The user interface is pretty easy to pick up even for someone who isn�t overly tech-savvy and it genuinely makes my daily charting and schedule management much easier. I�ve also found that the color coding isn�t just decorative.. it actually helps me quickly scan and prioritize which saves mental energy and keeps me organized throughout the day.

Cons

What frustrates me is how many clicks it takes to reach certain sections of the portal. Navigation is possible but the number of steps feels unnecessary and would benefit from streamlining.

Pros

I have not found many positives in ECW overall. One thing I do like is that the patient portal is comparatively user friendly for both clinicians and patients to access and use.

Cons

It is far too clicky. I mean to say it usually requires a lot of clicks to finish even the simplest things. I also notice that sending prescriptions is especially the worst. For example, switching the pharmacy to send a medication can easily take me around ten clicks. Plus the interface just does not hold up next to larger systems like Epic. The mobile app is also awful and using dictation on it is really slow.

Pros

There are not many positives I can point out aside from the fact that it connects with other platforms. That's what lets us piece together a working EHR/PM setup because on its own, it just does not work.

Cons

Though it technically serves as an EHR but I would not rank it highly. During the sales pitch they promised a long list of features and capabilities that simply never materialized for us which was really disappointing. Getting help from support is basically impossible as it feels like there is no customer service to speak of and on the rare occasions someone responds, the communication is disrupted by a language barrier that makes troubleshooting frustrating. Their reporting tools are particularly weak as the system struggles to pull even basic metrics we need to monitor performance and KPIs. For example we cannot generate a reliable no-show report which is a fundamental, industry-standard report which means we are left without essential data for managing operations.

Pros

Honestly I see absolutely nothing good about this product as it seems to survive only on its past reputation. I cannot point to a single person I know who's satisfied and they seem to pitch it to hospitals because the physicians I have talked to really dislike it.

Cons

After finally making the switch I faced three months of delays and numerous headaches while they pulled out my exit. At one point they even tried to retain me by cutting the price by over fifty percent. But be careful as they do not just charge you directly, they also extract a bigger share from credit card processors, labs and radiology partners to integrate with the software and those extra fees are ultimately passed on to you.

Pros

There is nothing good about it. I have had problem after problem since installation. It is simply one of the worst products on the market. But sadly change is difficult.

Cons

I regret switching to this tool. It was the biggest mistake I have made in my life. The software feels like decades of duct-taped fixes stitched together. With every update a new issue constantly pops up and I end up having to rebuild things.

Pros

For basic charting and billing I find the system relatively easy to operate and get comfortable with. Plus it offers a broad set of capabilities but almost everything comes with an added fee and trying to keep pace with constant upgrades and extra products is pretty tiring.

Cons

Dealing with their customer service gives me a real headache. It feels like no problem or question ever gets a easy fix and since everything has to be routed through a ticket, I end up waiting for them to contact me whenever it's convenient for them.

Pros

It is very easy to use. I also like that I can access medical and administrative info simultaneously

Cons

Not being able to send in-office messages that attach to a patient's chart is a limitation. I would like to have the option to message a provider about a patient and have it automatically saved to that patient's chart.

Pros

One thing I value most about eClinicalWorks is how accessible it is. I found it easy to pick up after training.

Cons

The biggest drawback for me is that I cannot view patient records from other outpatient providers.

Pros

ECW lets me handle so many tasks from managing billing to arranging appointments since everything is conveniently organized in one place.

Cons

Honestly I wish the interface were more user friendly and up to date. I mean it feels wrong in 2025 to be stuck with software that still looks like it's from 1999.

Pros

I have been able to customize the charts and documents exactly the way I prefer, arranging them to match my workflow. I can also look up a patient's PMP right from within the software without switching apps.

Cons

There is nothing about this program that I really dislike. If pressed to name one drawback, it would be the lack of an in-system chat feature to communicate with coworkers directly in real time.

Pros

The interface is very user friendly and easy to navigate. Plus it's consistently effective and efficient, bringing everything together in one centralized spot and clearly built with my needs in mind.

Cons

I'd really like to see a mobile app for this product because having it on my phone would let me use it while I am on the move, giving me a simple, on the go access option that complements the desktop experience.

Pros

There are only drawbacks no benefits with this company so please stay away from it.

Cons

As mentioned before there was nothing positive to report about my experience with this company. Everything about it was bad and I am really disappointed.

Pros

The template notes are really great and they make documenting my work quick, easy and convenient.

Cons

However I struggle with the user interface as it is confusing. And I often cannot find notes or previous visit encounters when I need them.