Medical Practice, N/A employees
More than a year
“Long term user 12 years plus”
Pros
The software doesnt cost anything and setting up new patient information is straightforward. The billing process is simple.
Cons
The streaming report features are lacking and technical support for electronic claims submissions is inadequate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
4
Functionality
6
Mental Health Care, N/A employees
More than a year
“Great product, highly recommend”
Pros
Its easy to use and doesnt cost anything with helpful support available. However it lacks certain advanced features.
Cons
Technical difficulties or updates can prevent online work and it would be beneficial to have a mobile app for easier access to appointments and patient records.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, N/A employees
Less than 6 months
“Very easy and enjoyable software!”
Pros
This software allows for quick input of large amounts of information.
Cons
It would be helpful to sync the appointment calendar with iOS calendars and have an app version for iOS devices.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, N/A employees
More than a year
“Great software! Very helpful staff.”
Pros
The software is extremely user-friendly and the staff is very helpful with any questions.
Cons
The websites appearance is outdated but functional.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, N/A employees
More than a year
“Office Ally Review”
Pros
While the support staff tries to be helpful the software is almost free. Its suitable for our small group of therapists.
Cons
The EHR is not well-suited for mentalbehavioral health environments and has many glitches and limitations.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Mental Health Care, N/A employees
More than a year
“Great for the cost”
Pros
I appreciate the layout and functionality of the software especially considering its low cost.
Cons
Updates or downtime can be frustrating for the office.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Mental Health Care, N/A employees
More than a year
“You get what you pay for!! Spend the extra money & get another system”
Pros
The main advantage of this product is its affordability.
Cons
The system crashes frequently causing disruptions in work.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
2
Functionality
2
Medical Practice, N/A employees
Less than 6 months
“We have used it for 4 years and have had a great experience!”
Pros
This program works well for our office allowing for easy claim submission and providing helpful support. However there are occasional issues with system delays.
Cons
While the program generally works well there are occasional server issues that affect productivity. Printing schedules ahead of time helps mitigate the problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, N/A employees
More than a year
“Meets my needs”
Pros
I like the flexibility of this internet-based program.
Cons
There are occasional bugs such as visits not transferring to the visit tab for billing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Financial Services, N/A employees
More than a year
“Isurance Specialist. I submit all the claims and follow up.”
Pros
The team is knowledgeable about the software and always helpful.
Cons
There isnt much that I dislike. It meets all my needs perfectly. Everyone I interact with is extremely helpful respectful and ensures that everything is followed through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, N/A employees
More than a year
“Easy to use, affordable option.”
Pros
The software offers customizable features and can be tailored to fit each clinicians unique needs. However it has limitations in certain areas.
Cons
Customer service is often unhelpful and server issues can render the system unusable at times.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
8
Functionality
6
Medical Practice, N/A employees
More than a year
“Effective and easy to use.”
Pros
I appreciate how user-friendly it is and the support staff are excellent.
Cons
One thing that bothers me is that when theres a system error the office often remains unaware. I believe it would be more efficient and effective to receive email notifications about system downtime so that everyone is informed simultaneously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, N/A employees
More than a year
“It has been getting worse of the experience using the program.”
Pros
The billing program is decent but the EHR lacks sophistication and user-friendliness. E-prescribing is free but subpar.
Cons
The EHR program is not user-friendly and the e-prescribing system is the worst Ive ever encountered.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
5
Mental Health Care, N/A employees
More than a year
“PROVIDES GOOD SERVICE FOR PRACTICE MANAGEMENT”
Pros
I appreciate its affordability excellent customer service and reliability. Never had any issues with the software.
Cons
Some functions feel bulky and the EHR doesnt work well for mental health clinicians although the practice management software is satisfactory considering the price.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
4
Medical Practice, N/A employees
Less than 6 months
“It's not so much the product but, rather, the wonderful support.”
Pros
Its user-friendly even for those not technologically literate. Great for business owners like me.
Cons
The learning curve is steep especially for those who are impatient and in a hurry.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, N/A employees
More than a year
“Takes some time to get aquainted but after you learn its great!”
Pros
Its free with fast processing times. Practice Mate keeps improving and I like the claim creation feature from the calendar.
Cons
The system can be sluggish during peak times and lacks the ability to fax to referring doctors. Additionally theres no color coding for visit types or visit status.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Medical Practice, N/A employees
Less than 6 months
“CHEAP AND FUNCTIONAL ENOUGH TO STAY IN BUSINESS”
Pros
Its inexpensive and effective for billing and clearinghouse functions with a reasonable cost per provider.
Cons
The system feels slow and cluttered. Unlike modern technology which replaces old features with new ones OfficeAlly seems to add more features without removing any making navigation challenging.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
3
Mental Health Care, N/A employees
More than a year
“Needs to work out a few bugs, but overall I love this software.”
Pros
Quick customer service and easy-to-use software make problem-solving a breeze. No science degree needed.
Cons
Ive encountered issues with timing out and page loading lagging. It feels like the server is running very slowly at times.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Medical Practice, N/A employees
Less than 6 months
“Been using for several years now”
Pros
Having a personal advisor available via email or phone has been invaluable especially during the transition to EHR.
Cons
Its challenging to initiate changes when theres an obvious need for improvement.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Medical Practice, N/A employees
More than a year
“Office Ally Review”
Pros
Its affordable with good online support and a useful immunization view.
Cons
Creating templates is difficult and the system lacks pediatric-specific options.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
3