Not Specified, 1-10 employees
More than a year
“User friendly software”
Pros
The EHR is really intuitive and easy to use, with a smooth navigation system that makes it simple to find what you need. The support is also top notch, always ready to give quick assistance whenever it's needed.
Cons
I have not encountered any cons I find the program easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
More than a year
“Great value for money”
Pros
I have been using it for years because its easy to use and comes with good features.
Cons
The pre-populated note templates contain spelling errors and unnecessary spaces making it unprofessional when sending out charts.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“Great value and easy to navigate tool”
Pros
I find it extremely user-friendly and the value it offers is exceptional. I can perform almost every task on it and my account representative is always available to assist. Appointment notifications are provided for all appointments and the built-in clearinghouse feature works well.
Cons
Customer service could use some improvement and any necessary training has to be scheduled, which can sometimes lead to limited availability but the account representative is always available to assist with these issues. Additionally integrating your fax line is not an option.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Medical Practice, 1-10 employees
More than a year
“Easy and helpful!”
Pros
The ease of use of the software and helpful customer service are notable.
Cons
It lacks the ability to keep credit cards on file and integrate with hospitals.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“A solid system for the price”
Pros
Pricing is transparent and reasonable with integrated accounting software EHR stats and a clearinghouse.
Cons
I wish there was 24/7 tech support. Also customizing macros and templates was time-consuming.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“Reliable and effective tool”
Pros
It's simple to use but I wish there was a mobile app.
Cons
Using Chrome requires zooming in and out to find clickable boxes, I think having an app would address this problem.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Individual & Family Services, 1-10 employees
Less than a year
“Great note taking features”
Pros
The ability to copy notes and access certain features is really convenient.
Cons
The lack of a treatment plan feature is frustrating as there is no way to track it.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Hospital & Health Care, 51-100 employees
More than a year
“Simple yet very convenient”
Pros
The simplicity of the system ensures a smooth treatment process.
Cons
There are occasional glitches and slowdowns that disrupt the workflow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Good choice for note taking”
Pros
Documenting is easy notes are simple to manage and the interface is user-friendly.
Cons
Signing into Office Ally requires manually selecting the schedule each time and offline issues disrupt daily activities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mental Health Care, 11-50 employees
More than a year
“Loved it! Customer service is excellent”
Pros
It's easy to use and the customer service is outstanding, always ready to help when needed.
Cons
No issues to report EHR 24/7 has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Simple software with good features”
Pros
Navigation is really straightforward making it easy to find what you need. Uploading files is also fast and seamless, saving you time and keeping things running smoothly.
Cons
Updates are needed and I am still waiting for the vaccine bridge to be completed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Medical Practice, 11-50 employees
More than a year
“It's good only for smaller organizations”
Pros
Smaller clinics would find Office Ally suitable with easy scheduling and easy use.
Cons
EPICs patient chart is more advanced and convenient compared to this system making finding information a little difficult for non tech people.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
2
Mental Health Care, 11-50 employees
Less than 6 months
“An excellent product overall”
Pros
It saves time and minimizes errors by automating the booking process enhancing customer experience with convenience and personalization.
Cons
It relies on internet access so network outages can disrupt accessing bookings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Affordable, just need some time to set up”
Pros
The price is appealing to me especially because my entire clinic relies on this system. I can manage notes claims payments and scheduling efficiently. Training front office workers on it is also very straightforward.
Cons
Setting up took a while and while its now personalized its not exactly how I would prefer.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
7
Functionality
5
Hospital & Health Care, 1-10 employees
More than a year
“Great tool for managing my follow up sessions”
Pros
SOAP notes are straightforward and creating follow-up visits is quick using information from previous visits. Managing notes is also very easy with the overview.
Cons
The interface feels outdated and creating custom forms isn't intuitive. I think more chiropractic-specific features are needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Civic & Social Organization, 11-50 employees
More than a year
“Love it! It's really useful”
Pros
It's easy to use and helps me stay organized with my clients schedules.
Cons
Overall I am satisfied but a face login option might be more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not Specified, 1-10 employees
More than a year
“Useful and reliable”
Pros
Its easy to use for daily functions.
Cons
In some areas, it can feel a bit cumbersome and isn’t as intuitive which can make it overwhelming, especially with all the features it offers.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Non-Profit Organization Management, 51-100 employees
Less than 6 months
“Quick, efficient and reliable!”
Pros
Accessing and organizing records is effortless for my job with the help of this tool.
Cons
I would like to see a more modern look in its development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Disappointed I can’t use an iPad to have patients sign at home visits”
Pros
I appreciate the pricing compared to other options.
Cons
I'm frustrated by the word limit in each section and it's been really annoying waiting nearly a year for a mobile iPad that I've been requesting.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Hospital & Health Care, 1-10 employees
More than a year
“Good software but needs update with integrations”
Pros
It is straightforward to use with a user-friendly GUI reasonable pricing and web-based access.
Cons
There are several limitations on setting up notestemplates and the RCM is poor better integrations and customization options are needed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5