Elation EMR Reviews

“Pros and cons after 4yrs. This program is out of dated. Needs to update.”

Pros

Easy to use without the need for special training.

Cons

As a family physician, I face the challenge of reviewing numerous consultation notes, labs, radiology reports, and vaccines. The chart's structure makes it difficult to navigate - scrolling from top to bottom of visit notes is time-consuming and strains my eyes. This program lacks user-friendliness for the new generation and monitoring provider-patient messages is cumbersome. Communication lacks an outbox for sent messages to patients and an inbox for received messages, feeling outdated. Integration issues persist, with common vital sign machines and scales not being integrated without a steep $5,000 charge per device. For efficiency, seamless machine-software integration is crucial for effective work. After four years of use, the software is comfortable, but without updates, it falls short. Support is lacking, requiring urgent messages for prompt responses.

“Don't Bother if not Family Medicine”

Pros

Nothing - This product could not meet the requirements of a Specialty Clinic.

Cons

Exercise caution when signing up for this product. Despite a list of requirements for an EHR software, the Implementation Team misled me. The system's templates are non-customizable, with claims of template creation being deceptive, hindering unique note generation like Operative Notes. Basic functions such as Quick Texts or Private Messaging to office staff are absent.

“Awesome easy to use product!!”

Pros

Elation is fantastic. I even told my non-tech-savvy father that it's so easy he could learn it. The system is so intuitive that I could potentially run my clinic without additional support staff. Its ease of use continues to impress me.

Cons

I haven't encountered any issues yet! I will inform you if I do.

“Fair EMR for small practice; however good luck trying to get your data exported once you discontinue”

Pros

Installation was relatively easy, and there was decent integration with Spruce and Hint software for a direct pay practice.

Cons

The user interface is clunky, not conducive to physicians, and challenging to send large volume orders without excessive keystrokes or order entries. Simultaneously sending multiple letters or documents to others is not possible.

“Effortless to set up”

Pros

The chart flow check-up is effortless. They give out customizable templates which let you set up according to your practice's need. Their billing service is great too.

Cons

I am unable to delete a few tags. I don't know if that's an outside or inside issue.

“Negligible maintenance”

Pros

I really like how, over the years, there was almost negligible maintenance need. Its super easy to use and learn. Training to implementation, everything went smooth with great customer support.

Cons

They should work more on new features.

“Wonderful Experience!”

Pros

They have taken a lot of input from a practicing physicians to make it highly productive. Everything is perfectly laid out which eliminates the need of customization. It is all that i wanted!

Cons

Just fix the app and they are good to go.

“User-friendly and accessible!”

Pros

Amazing product with easily accessible PT info on screen. Overall cost justifies the ease of use and time saved for physicians.

Cons

I wish they gave discounts on additional pricing!

“A software built specifically for doctors! ”

Pros

Best thing about elation is that it is built specifically for medical professionals. Biggest advantage that I had was, it operates on single screen for multiple functions. Very fast as compared to other EHR software.

Cons

Data migration is a bit slow but otherwise works great for e-billing.

“Secure and simple patient communication”

Pros

As a patient, I find this to be an excellent program for secure, private communication between me and my doctor. It's simple to navigate and makes exchanging information much quicker, so responses come faster on both sides.

Cons

I haven't come across any real drawbacks, my overall experience as a patient-user has been very positive. It's strengthened my ability to communicate with my medical professional and consistently gets me fast answers to my questions.

“Poor data migration experience”

Pros

What I appreciate is the feature that lets me set reminders and follow up and I find the tracking easy to use.

Cons

Honestly, I lost a huge amount of information from my previous EHR after switching and knowing what I know now I wouldn't have made the change. The vendor's data migration team repeatedly told me the old data couldn't be used or mapped into the new charts. Frustrated, I brought in an independent analyst who ended up having to walk their migration staff through how to actually map the records. One of the major parts of the migration was supposed to include every patient's medications, allergies and medical history but the platform's migration team insisted that was impossible. The outside analyst explained that while it was definitely going to be a lot of work and required a significant time investment, it was doable, and that's precisely why the vendor chose not to tackle it. Even the limited set of data they agreed to migrate was handled poorly: they missed every deadline by weeks or even months. We were promised multiple times that tasks would be completed by certain dates or that we'd get status updates by day's end and yet those commitments never materialized. My staff had to call over and over again only to face silence.

“I wouldn't recommend any other software”

Pros

ElationHealth EHR software is the best software for general medical practices. It helps you communicate with your patient better, the customer service is amazing and the documentation has become much easier.

Cons

Maybe this software could use some more email blasts.

“Lovely experience, would recommend”

Pros

According to me, the software is perfect. All the information is so perfectly presented. My work gets done very smoothly.

Cons

There is literally one problem that I have and it is the mobile app. it lacks a lot of features and it lags a lot. There is no flaw that I can point out other than the app.

“simple lab and pharmacy integration”

Pros

One thing I really like is that it connects with every pharmacy and the major labs. It makes life so much easier when I'm managing a hectic practice and cuts down a ton of expense on staff time spent scanning paperwork.

Cons

I'd prefer to have someone pick up the phone and answer the help desk directly, because relying on email and waiting a day or two for a reply feels less effective.

“Smooth multidisciplinary collaboration”

Pros

I'm really pleased with how well this tool performs. In our multidisciplinary medical practice, it lets us collaborate smoothly on patient care among a variety of different specialties.

Cons

My biggest annoyance with this tool is the slightly awkward referral workflow. We've learned to work around the clunkiness but honestly the software needs clearer, smoother referral handling to be better.

“Easy-to-use with integrated fax”

Pros

Very easy to use, I really value the built-in fax capability, the way it links with labs and hospitals for lab orders and imaging, the quick customer support and how smoothly documents upload.

Cons

Reports never update and there's no way to create a new report template which is frustrating. I'm always forced to file Dermatology documents under Misc because there's no Derm category and that same problem affects several other specialties so I end up dumping many items into Misc, making them hard to locate later. It's particularly annoying that I can't correct or change any of the lab values once they've been added to a trend, having to re-trend an entire result because RBC shows 55.2 instead of 5.52 wastes time and feels avoidable. It would also be really useful to have in-app texting or emailing so I could contact patients directly from this system. Finally, the patient portal needs work, patients currently can't view labs or imaging on their own and I'd like an option to let them access those reports instead of having to send each one to them individually.

“Efficient single-page interface”

Pros

What I appreciate most is how easy it is to use. I can see almost everything I could ever need on a single page and making notes is quick and efficient, particularly for follow-up visits.

Cons

it doesn't interface with labs like Labcorp or Sonora and I think it also lacks any built-in billing software.

“user friendly patient overview”

Pros

It's easy to use, patient details show on one screen, few glitches and I find it more user-friendly than other EHRs I've used

Cons

I end up paying for separate billing software on top of this tool's fee and there's absolutely no discount for mid-level prescribers. There's no way to reach anyone except by email for problems which drives me nuts and they maybe respond one time in ten within the timeframe they promise to fix things. When I signed up in 4/2017 the salesperson said they'd introduce online booking for established patients over the summer and by 12/17 I still hadn't heard anything about adding that feature.

“simple EMR with revenue boost”

Pros

I had tried two different EMRs before we bought this one for our practice and the contrast between them and this platform is like night and day. The system is easy, simple and really boosts our productivity. My entire team was up and running with it within a day of purchase and after just one month of use our revenue jumped by 30%. The company was fantastic throughout onboarding, very responsive and available whenever we had questions. I've told everyone I know who's in the market for an EMR about this product and I truly can't emphasize enough how pleased I am with both the software and the support team.

Cons

We haven't found any significant problems with this software whatsoever. Over the three months we've been using it, our team has been thoroughly pleased with its performance and support.

“best EMR”

Pros

After testing two different EMRs first, I can honestly say this one blew them out of the water. It's miles better than what we tried before, simple, simple to pick up and the patient portal actually works smoothly. Best of all, our revenue increased by about 30% once we switched which was a game changer for the practice. I'm genuinely excited about every part of it and now tell any colleague who asks to give it a shot. Great product and excellent customer support, I can't praise it enough.

Cons

Honestly, there aren't any complaints from my side. As I mentioned, I'm really pleased with how it handles record keeping, scheduling, patient messaging and communication between offices. Nothing about the product has left me disappointed so far.