Elation EMR Reviews

“Turns PDFs into fillable forms

Pros

Turning PDFs into fillable forms for patients to complete has been really helpful.

Cons

I still can't book the next appointment directly from the patient's chart.

“simplifies provider-patient communication

Pros

It gives providers a simple way to communicate with both suppliers and patients which has been really helpful.

Cons

Getting around the system can feel a bit confusing in the beginning but once you learn where everything is, it stops being a problem.

“easy to pull up patients' medical records

Pros

Working as an RN case manager, I'm in Elation multiple times throughout the day and one thing I really appreciate is how user-friendly it is to use. It makes pulling up patients' medical records and arranging visits with our nurse practitioners much more efficient so those daily tasks take less time and effort.

Cons

One issue I run into is that information updates are often delayed by a few days which can be frustrating when timely details matter. I'd also really like to see more thorough summaries for ER visits and hospitalizations.

“Security and value, delivered

Pros

This tool is worth every penny. Not only is it incredibly cost-effective for everything it does but I also have total peace of mind knowing that all our patient data is locked down and secure. It's a win-win.

Cons

There is one reason I didn't like this.. there was a real learning curve to figure it out.

“customizable & simple tool

Pros

It's alright. I like that I can build my own dashboards and add or hide stuff with the page composer. It's also got some other handy features for procurement and scheduling. And if I'm going on vacation, it's super easy to hand over my approval rights to someone else.

Cons

Nothing bad, it looks good.

“Powerful once you learn it

Pros

Elation just makes managing patients and their records simple and efficient. It's totally worth the money. The security is great too and it gives me confidence that all our sensitive patient data is safe.

Cons

It's a bit tough to learn at first especially if you're new to digital tools. The billing part feels complicated and could be simpler. Some of the advanced features are hard to find unless you've had proper training.

“fast results but cluttered messaging function

Pros

I love that it gives me a direct way to message my provider and ask questions. I also get my results information really fast.

Cons

Everything is in a mail format. It's a pain to find a result from a past visit because you have to sort through a ton of messages.

“support and billing let us down

Pros

It was easy to learn how to use. Everything I need is right there on the main page for each chart so it's easy to use. Not much else to say, really.

Cons

The customer support is frustrating, you can't ever get a real person on the phone when you have an urgent issue. Also they've stepped into the billing "world" and they really shouldn't have.

“Administration issues took it down

Pros

They have a good intra-office messaging system.

Cons

So many! I’ve been working with Elations for about 6 years and they’ve just gone downhill. Their PM side is poor, if you work with anything besides Medicare, don’t bother with it. The 2-factor authentication is a requirement which makes it really annoying. I’ve received complaints from every one of our employees and providers on it. Also, if your annual renewal just passed and a provider leaves the practice, you’re on the hook for a whole year, and there’s nothing you can do as they refuse to work with you. Oh, and good luck actually getting ahold of anyone in their support team. It’s all done via email so if you have an urgent issue, there’s no one you can call.

“Truly integrated practice hub

Pros

I find it really easy to move from scheduling to billing to charting. I also use the option to send out automated messages to patients which is a nice touch.

Cons

It does have a learning curve but it's not really any worse than other medical software out there.

“customizable, despite minor glitches

Pros

My team and I all thought this platform was user-friendly and easy to figure out. The support team was also a great help whenever we had questions. My team specifically liked that they could customize the software to fit how they search for things.

Cons

This app can be a bit pricey if you have a large team. We also noticed it sometimes has minor glitches, maybe from too many people downloading things at once. We had some trouble getting it to work with our other software but the support team was great.

“Professional, fast & clear solution

Pros

It's clear and works fast which gives you a professional result, just like everyone wants.

Cons

It's the easiest tool to use, it gives you good results and it's really fast.

“Simple online tool but missing android app

Pros

The online interface is simple and it keeps all my data in one place. Booking appointments is very easy and it's easy to use for email.

Cons

There's no Android app which leaves a huge part of the population out. It's very sad, annoying and frustrating. I can't look anything up or share information while I'm at my doctor's appointments.

“product i deeply regret using

Pros

I honestly wouldn't recommend going with Elation. They had so many bad reviews that they ended up taking down their Google My Business profile.

Cons

The customer service sucks, the product doesn't deliver and the Note Assist feature is awful. I totally regret ever using their product.

“Easy to use but terrible customer support

Pros

The ease of use is the best part. I can teach a new provider the basics in just a few minutes. The patient charts are laid out by date and time, so you can either scroll or just use the search to find what you need. Usually the information is only 2 or 3 clicks away. You don't have to go through screen after screen. I once used a system where you had to click through 31 screens just to get to the front patient page! With this one, it's 1 or 2 clicks and you're there. Also if you accidentally delete a note, it's really easy to get it back.

Cons

Terrible customer support. You're more likely to get the President on the phone than to get someone from Elation to answer or call you back. The help files are getting better but are still pretty useless. You can waste hours trying to fix a problem that a two-minute phone call could solve. I've used Elation for over 10 years and they just don't listen when we tell them they need to answer the phone. The scheduling also needs work. To change an appointment, you have to delete it and then reschedule it in the new time slot. There's no drag-and-drop. You can't schedule repeat visits for patients but you can for staff meetings. Since I see all my patients every month, I have to manually schedule each one, every single month.

“a truly versatile health science tool

Pros

It's a solid performer, it's a great tool for the Health Scientist field.

Cons

Honestly I can't think of a single thing to complain about. It's just so versatile by its very nature.

“What I learned from 8 years of using Elation

Pros

I really like using It for tracking my office visits. It's set up just the way I like it, simple, fast and easy to work with. Everything is super easy for me and I can adjust it to fit my needs perfectly. It really helps me get my work done without any problem and that's exactly what I need.

Cons

The iPhone app: Honestly, it's pretty bad. The login process is a Issue and it doesn't have nearly enough features. It hasn't really made any effort over the years to improve it either.

“Nice and user-friendly

Pros

Moving records from one EMR to another is a total easy with this software. Seriously, no stress at all!

Cons

The main screen is way too cluttered. It could really use some simplification or different color-coding to make things clearer.

“Promising features, broken implementation

Pros

From what I've seen when people use it and when I've written mock notes, the workflows seem pretty efficient.

Cons

I am over two weeks into my new job and I still can't schedule a single patient because they haven't finished setting up our scheduling software. For me, no patients means no income, even though I have a list of people waiting to sign up. Our office manager emails them daily and just gets generic replies saying they're "working on it." Getting an estimated wait time has been like pulling teeth. I emailed them myself three days ago asking for a rough estimate and an explanation for the delay and I haven't heard back. Also, the training videos are just quick, silent clips of someone clicking around with no explanation. And the most frustrating part? I'm paying for this but I can't even use it.

“expensive and decline in quality

Pros

It used to be amazing. The support was excellent, the staff was helpful and quick to respond and there were no hidden fees. I've been with them for ten years. But now that they've won awards and added more features, they charge for everything and raised their base fee. The support staff isn't very helpful anymore either.

Cons

If you live on the East Coast like I do, you still can't integrate with a lot of systems because they're a California-based company.

“very easy to master

Pros

It's very easy to use and user-friendly. I highly recommend it.

Cons

It can take some time to get used to all the different functions it has.

“Elation Health contract? Don't do it!

Pros

I had a great experience working with support team during the onboarding process. Unfortunately, that's about the only positive part of my experience so far. Everything else has been disappointing.

Cons

DO NOT SIGN A CONTRACT WITH THIS COMPANY!!! I regret ever giving Elation Health my time and money. I paid $9,264 upfront for 12 months for three providers to save $50 a month each, thinking it was a great deal. But turns out, you need to pay extra for their integration partners. I raised my concerns with them and asked for a refund for the 11 months I won't be using their system but they basically just shrugged it off. One of my providers couldn't even get her token to work and the other wasn't onboarded yet. We ended up trying the system for only two days before we had to give up. It didn't even allow us to collect payments, sell products, manage inventory, prescribe in-house meds or print patient labels. When I asked for help, it took over 24 hours to get a response. Customer support was awful and they didn't care that it was affecting patient care. In the end I had to walk away and trust me, there are way better options out there.

“Really happy with it so far

Pros

I switched from a practice that used a clunky, outdated EMR that felt stuck in the past. I decided to go with It for my new practice and honestly, I'm so glad I did. It just works so well! It's modern and actually has the features you'd expect from a tech system today. The things I can do with Elation are just so much more logical and useful compared to what I had before.

Cons

I've heard a lot about how bad the customer support is and I'm a bit worried. Luckily, nothing major has gone wrong for me so far and I've been able to get answers from Elation's website, forums or their Facebook groups. But I'm still concerned about the cost. It's affordable for me now but I've seen complaints online about the prices creeping up over time and I'm afraid I'll get stuck paying more than I should later on.

“Awful experience

Pros

When I first joined, I was really impressed with their auto-text reminders for appointments. plus I love the option to hire a part-time employee, it's been a real help.

Cons

Choosing Elation has cost me a lot of time and money. When I first signed up, the system seemed to meet all my needs. But once I was fully onboard, they removed important features that were key to my decision. Their solution? Hire more staff to deal with the added workload, which just added to the cost. When I found a software that could fill the gap, Elation said I could integrate it but only if I paid for development time and an extra $500 per month per provider. That's an ongoing cost just to fix a problem It created. On top of that, It changed the definition of "part-time" providers without warning. Now, I have to pay full-time rates for a provider who sees patients only a few hours a week. It feels totally unreasonable. Customer service has been nonexistent and overall, this has been a huge mistake for my business.

“Pain Management Clinician

Pros

Captures EVERYTHING.

Cons

Not user friendly. Nine screens of data to input.

“Poor choice for our small physician practice

Pros

It's a solid, basic medical charting software with note storage and prescription features. Nothing fancy but it gets the job done.

Cons

The layout is really frustrating to use. It's hard to find key information quickly and you can't even flag important patient data to make it visible when you open their chart.

“Horrible support team

Pros

The platform itself is pretty user-friendly and easy to use. Of course, there are some bugs and areas for improvement but overall, it's a good quality product.

Cons

The customer service is absolutely terrible, this is the main reason I'm giving it one star. How is customer service this bad after all these years?

“Simple charting process, saves time

Pros

I like that I do not have to worry about chart layout during a charting process as the chart layout is already set and I just have to fill in the boxes. Plus the design is quite intuitive and descriptors they use are suitable. Also everything is available on the one page so you do not feel a need to look at the previous charts even for the labs. Referrals can be written and sent directly from the chart. Most user boxes are draggable and rearrangeable. All this is something that makes our job simple and saves us a lot of time too.

Cons

To move down a line while typing in a box, I have to press "shift + enter" instead of moving to the next box which I do not like. Another issue is that there is "x" in the bottom right box, which erases everything if you click on it, and there is no way to get it back even with the "ctrl Z" option. Because of this I avoid writing lengthy content. I have complained about it multiple times, but nothing has happened to this date. Also fullscript integration is not available.

“There is not much to like about it!

Pros

There is not anything that we like much other than a prescribing medication within the EMR.

Cons

Their customer service is simply the worst I have experienced so far. Like they removed themselves from Google due to poor ratings.

“Disappointed with customer support

Pros

With Elation I can prescribe through SureScripts which makes it a little bit likeable.

Cons

Due to poor customer service I faced so many issues, especially during onboarding.

“Works for my small office

Pros

The setup process is fairly simple and it is also pretty easy to use. After 2 years of use, I am happy with the product.

Cons

Elation works so slow at times, and the templates are not as well-designed as I would prefer. Moreover patient forms are not the best.

“Good value for money, but customer support is lacking

Pros

Initially, I found the platform easy to use until I had to engage with customer support regarding a practice transition. Since then, the support is getting worse. You get generic responses and no live interaction available, even after recent interactions.

Cons

Customer support is not the best.

“Very well designed!

Pros

Elation is designed keeping in mind the staff needs! Also the setup, customization and deployment process is simple. Users can quickly learn or understand the system as it is simple and highly user friendly.

Cons

As a newer EHR, there's always room for additional features. However, the Elation team is responsive to all our requests and implements them quickly.

“Comes with great features. Grateful!!

Pros

Elation software offers flexibility, good customer service, affordability and multiple customizable features which makes it easy to use. Plus I want to take a moment to thank you support team for helping me set up my Elation EHR and integrate it with Spruce, electronic fax, and labs. It's been a tough process to open a clinic in just 3 months. I'm especially grateful to those who made the transition smooth and stress-free. Whenever something was not right, they took the lead to fix it quickly and kept in regular contact. They even made herself available by phone after hours and on weekends, showing a level of commitment and dedication that reminded me of how I approach my work as a physician. However, I don't expect that from others, since it is rare to see this kind of dedication.

Cons

I just wish I had discovered it sooner than the last 6 months.

“Affordable EMR

Pros

Easy to use, detailed and reliable. Moreover it is very rare that I have come across any sort of service interruptions.

Cons

Sending records is not as simple as I expected. Also faxing records larger than 20 pages is not possible.

“Reasonable software as compared to others

Pros

Among 15 software options, Elation stands out to us as one of the fastest and most enjoyable to use. I can complete all my notes during the encounter.

Cons

Improvements in tech support is needed. Even though Elation runs smoothly most of the time and you do not require tech assistance often unlike many other software.

“Makes my job simple

Pros

Easy to learn and use. Plus the software is highly intuitive and designed perfectly according to our everyday practice.

Cons

There should be a way to reporting for visit note types. Hoping to see better reporting options in the future updates.

“User-friendly and reasonably priced

Pros

Elation is an excellent software. Glitches and bugs are close to none. Also it is user frieindly and far better than the EHR products I have used in the past.

Cons

At first the customer support was not very responsive and there were few other issues around it but all of them were soon resolved. So nothing major that we dislike.

“Accessing patient information via Elation is easy

Pros

It's been a pleasure to use ElationHealth. Not only it is easy to use but with Elation it is easy to access patient information on one screen.

Cons

I feel frustrated and disappointed at times when there are persistent problems and no one is available to speak to.

“Nothing special about it!

Pros

I don't have much to say when it comes to its features as I have used similar features available in smaller products by paying less; having said that, it is still a comprehensive tool.

Cons

Importing our old program into Elation was not to my satisfaction.

“Robust and modern tool

Pros

It is a powerful and well designed tool. Also it is easy to use, GUI is awesome and its logical layout make it the best.

Cons

No complaints to report!

“Easy to use even for the newbies

Pros

I like the software. Also it is easy to use and teaching it to new employees is also a hassle free task. I also like that there aren't many screens, which makes it simple to find what you're looking for.

Cons

One thing I don't like is that to get a solution to any of your questions or problems you have to wait 1 to 2 weeks.

“Elation has many great features

Pros

To be honest, I love Elation Health. Its far easier to locate objects in a digital chart than it is on a paper chart. Plus the templates are also simple to make with this software.

Cons

At times, the system lags.

“Not the best but it gets the job done

Pros

We mainly use the patient form templates for new patient paperwork, which has helped us save time by reducing data entry.

Cons

The patient interaction feature is designed poorly, which negatively impacts the overall product.

“Positive experience so far

Pros

To be honest our experience with Elation is quite positive till this date. Whenever we face any sort of issues customer support is always available for our assistance. They respond quickly and make sure they resolve the issue without causing any sort of delay. But lets be honest, we haven't feel a need to contact them because everything is working well for us.

Cons

I am very happy with the product so far and have nothing to mention when it comes to cons.

“Elation Health works well for us!

Pros

My favourite features of Elation Health are e-prescribing and the activity dashboard.

Cons

There is no reasonable package available for mid-level prescribing practitioners, and they must pay for billing software in addition to the base charge.

“I highly recommend it

Pros

Elation software is very user friendly and does not require a lot of training in order to learn it. And yes we are quite pleased with our decision of choosing Elation.

Cons

For now, I have no dislikes to mention, and I hope it stays the same!

“Quality Consultant

Pros

The user-friendly interface swiftly guides me to where I need to be. As I conduct chart audits and data mining, this efficiency is essential for my work.

Cons

I am unable to initiate a note when I need to communicate.

“This Ehr system has everything you need to run your practice and is kept up to date .

Pros

Managing medication prescriptions, including scheduled ones, is easily up-to-date. The new telemedicine feature is user-friendly, offering great video quality. Any software issues are promptly resolved.

Cons

At the moment, I can't recall any issues with this software.

“The support needs to be improved.

Pros

The layout is pretty simple and easy to navigate through.

Cons

There is no method to communicate with them other than via email about concerns, which is incredibly inconvenient, and they have only responded to me once out of ten times within their given period to resolve a problem.