Eldermark Reviews

“Eldermark for Assisted Living Communities

Pros

Eldermark's software representatives are exceptional, providing troubleshooting and training support. Their proactive updates and billing automation save valuable time.

Cons

It would be great to have the option for setting annual fee reminders or auto-billing for annual fees.

“Eldermark the tool we use for everything AL

Pros

As someone deeply involved in software installation, training, and support, I can attest to Eldermark's user-friendliness and excellent customer service.

Cons

Our main struggle lies in the inability to do live or alert charting that's accessible anywhere. With staff spread across multiple locations, it would greatly simplify things to review chart updates from any location.

“Eldermark survey

Pros

The ease with which facility staff can grasp the system's functionalities and navigate its operations reflects its user-friendly design, facilitating a smoother learning curve and enhancing overall operational efficiency within the facility.

Cons

The cost is a concern, and the fact that it's not web-based and only server-based makes remote access difficult.

“Easy Peasy

Pros

Eldermark has significantly enhanced our efficiency with its wide range of functions and continuous improvements.

Cons

Every time I suggest an improvement, the company usually already has a solution and can demonstrate how it's done!

“Excellent Product

Pros

Once acquainted with the program, it becomes effortless to manage and make necessary changes securely.

Cons

Adding notes to a resident chart that automatically pop up would be fantastic. Also, being able to search a resident's name across all facilities would save a lot of time.

“Eldermark Review

Pros

The software's simplicity facilitates easy onboarding for new users.

Cons

I wish both generic and brand names would appear, or we could enter them ourselves. Creating some reports feels cumbersome; it would be great to have an easier way to generate them.

“Lacks convenience

Pros

The live assistance provided by Eldermark effectively navigates users through any encountered issues, offering prompt resolutions and ensuring a seamless experience during troubleshooting processes.

Cons

It feels very outdated and inconvenient, requiring too many steps to complete simple tasks.

“Great Support for a Great Product

Pros

The responsive support team promptly addresses any glitches or downtimes, ensuring a seamless user experience.

Cons

The fact that it's not web-based and finding customizations in user setup roles can be tricky to navigate.

“Anthem Memory Care

Pros

The software's comprehensive features, including assessments and medication management, coupled with its ease of use, stand out.

Cons

I'd appreciate being able to customize the software more easily to meet state regulations and compliance requirements, especially regarding assessment documents.

“Assisted Living using Eldermark

Pros

It covers almost every aspect of a company's operations. It's a great tool for supporting state regulations.

Cons

I wish we could add program activities per resident, have specific questionnaires for staff, and include more forms as needed. Adding sections requires a call to support.

“n/a

Pros

All reports and documentation are found in one area.

Cons

Managing narcotic counts and zeroing them out when a resident is discharged due to expiration is challenging.

“Best Product for Assisted Living

Pros

Eldermark was specifically designed for Assisted Living facilities, unlike other products that have tried to adapt to work for AL. Eldermark is genuinely tailored for this purpose.

Cons

Although many features, like the main dashboard, are accessible via the web, the software isn't fully web-based.

“Evaluate

Pros

The platform's reports and functionality are impressive.

Cons

The lack of cloud access is a limitation.

“Eldermark for Assisted Living Communities

Pros

Eldermark offers excellent software representatives who are always willing to help with troubleshooting and training. I am impressed with their ability to keep me updated on new features and partnerships with third-party add-ons. The billing module automates monthly resident billing, saving valuable time.

Cons

We would appreciate the ability to set reminders for annual fees or enable auto-billing for them.

“Eldermark the tool we use for everything AL

Pros

As someone who handles almost all the installation, training, and follow-up tech support at our corporate office, I have worked with every area of the software. From entering prospects and moving in residents to setting up new users, Eldermark has been a dream to work with. It is intuitive for all types of employees, has excellent customer service, and my support team is always available with the answers I need. The IT team collaborates on upgrades, customization, and overall support. Even top management gets involved with day-to-day operations. For me, customer service is the most important aspect, and everything else can be worked through.

Cons

Our biggest challenge is the inability to do live or alert charting accessible from anywhere, which would benefit our staff working at multiple locations.

“Eldermark survey

Pros

It's easy to learn and train staff at the facility.

Cons

The cost is high, and it's server-based, making remote access difficult.

“Easy Peasy

Pros

Eldermark has been a massive time saver for our company. It has many fantastic functions, and if you can think of something, Eldermark likely has a way to make it happen. They are always enhancing the user experience. We have been very satisfied with the software and are adding new modules from them.

Cons

Whenever I think of something that could improve usability, I contact the company, and they usually already have a solution and can show me how it's done!

“Excellent Product

Pros

This product is extremely easy to use. Once you become familiar with the program, it's great for making corrections or modifying information. There are safeguards in place so only authorized users can make changes. The product works well for both nursing staff and the office's accounting department. I highly recommend it.

Cons

It would be great to add notes to a resident's chart that automatically pop up when accessing the record, especially for specific reminders. Also, searching a resident's name across all 14 facilities would save time.

“Eldermark Review

Pros

The software is very easy to use and to train new employees on.

Cons

I wish both generic and brand names would appear or be allowed to enter. Some reports need to be created, and an easier way to generate them would be helpful.

“Lacks convenience

Pros

Support guides you through live assistance, which is very helpful given the many steps involved.

Cons

It's outdated and inconvenient, requiring too many steps for simple tasks.