Eldermark Reviews

“Eldermark

Pros

Collecting data and spotting trends for quality improvement is effortless with this software.

Cons

I feel like we're not tapping into its full potential for handling billing and employee records yet.

“IT Functionality

Pros

Eldermark not only addresses our business concerns but also makes impactful updates, assuring us that our needs matter and will be met.

Cons

Sometimes, updates take longer than expected, and if we don't utilize their tools properly, it might be because the interface or training seems a bit confusing.

“Eldermark

Pros

It collects information and helps us easily identify trends and focus on quality improvements.

Cons

We haven't yet utilized it fully for billing and employee records.

“IT Functionality

Pros

Eldermark's ability to address specific business concerns and implement meaningful updates is appreciated and impressive. We feel assured that if our needs aren't currently met, they eventually will be. Eldermark validates our needs and informs us when enhancements will be made.

Cons

Significant updates often take longer than expected, and our underuse of their tools might indicate a confusing interface or insufficient training.

“Eldermark use

Pros

It proves to be a versatile solution for our needs, with responsive account management and swift support.

Cons

Presently, it's a server-based software, but they're transitioning to a web-based platform, which I believe will be beneficial.

“Assisted Living

Pros

Navigating Eldermark becomes smooth once familiarized. Our representative during customization was immensely helpful and attentive.

Cons

Dealing with connection issues and frequent program restarts is a hassle, especially since it's not yet web-based (although I've heard they're rolling out this feature).

“Eldermark use

Pros

We find Eldermark to be an easy-to-navigate, comprehensive software that meets our needs well. Our account manager is very supportive and responsive. The support team at Eldermark is quick to assist with any issues.

Cons

Currently, it's a server-based software, but they're transitioning to a web-based version, which will be beneficial.

“Assisted Living

Pros

Eldermark becomes easy to navigate once you get the hang of it. During customization, our representative was extremely helpful and attentive to our needs. She continues to be responsive to our questions outside of our scheduled meetings.

Cons

Maintaining a connection is challenging, requiring frequent restarts, but they are rolling out a web-based version now.

“Highly Recommend Complete Solution for Senior Living Providers

Pros

The integration of modules covering various operational areas is impressive. The dashboard widgets make data actionable, while training and customer service excel.

Cons

Learning to use the billing midwife has been quite challenging.

“Eldermark - Electronic Medical Record

Pros

Eldermark seamlessly handles tasks from nursing to billing to sales, ensuring ease and coherence across different functions.

Cons

It took me a bit of time to get the hang of the electronic narcotic record keeping. Adjusting medication counts between orders, actual pills, and shift-to-shift counts is often necessary for accuracy.

“The Best EHR/Billing I've seen

Pros

The software is instinctive, adaptable, and accessible to all users.

Cons

Sometimes, the remote application acts up, causing slow connections.

“Eldermark Clinical EHR Functionality / User Support Feedback

Pros

The eMar offers abundant options and a customizable process for detailed service capture.

Cons

The fact that Service Minder is not web-based is a drawback. Its outdated user interface limits certain functionalities, and setting up leases requires downloading documents, leading to a partial paper process.

“Highly Recommend Complete Solution for Senior Living Providers

Pros

I love that there are modules to cover most operational areas, all integrated. Data becomes useful through the dashboard widgets. Training and customer service are the best I've ever experienced.

Cons

Learning the billing system for midwives is complicated.

“Eldermark - Electronic Medical Record

Pros

From nursing to billing to sales, this software functions well. Integration across different departments is seamless.

Cons

It took some time to understand the electronic narcotic record-keeping. The medication count between orders, actual pills, and shift-to-shift counts often need adjustments for accuracy.

“The Best EHR/Billing I've seen

Pros

It's intuitive, scalable, and accessible for all users.

Cons

The remote application can be erratic, with slow connection times.

“Eldermark Clinical EHR Functionality / User Support Feedback

Pros

The eMar is straightforward and offers many options. The Assessment with Pts driven Level of Care has a customizable process to capture services in detail.

Cons

Service Minder not being web-based is a disadvantage. The user interface feels outdated, and some functions can't be utilized, requiring partial paper processes.

“Assisted Living using Eldermark

Pros

It comprehensively addresses almost every aspect of business operations and aids in complying with state regulations.

Cons

I wish adding program activities per resident and specific staff questionnaires could be easier. It's a hassle having to call support every time I need to add sections or forms.

“Review

Pros

The centralization of all reports and documentation ensures convenient access and management for users, simplifying the process and enhancing efficiency within the system.

Cons

Managing narcotic counts and zeroing out narcotics for discharged residents due to expiration is crucial.

“Best Product for Assisted Living

Pros

Eldermark's specificity to Assisted Living facilities distinguishes it from others, ensuring suitability and authenticity.

Cons

Although the software is not entirely web-based, many features, like the main dashboard, can be accessed online for a quick overview of the facility.

“Evaluate

Pros

The platform's functionality and reporting capabilities are commendable.

Cons

Not having cloud access is a limitation.

“Eldermark for Assisted Living Communities

Pros

Eldermark's software representatives are exceptional, providing troubleshooting and training support. Their proactive updates and billing automation save valuable time.

Cons

It would be great to have the option for setting annual fee reminders or auto-billing for annual fees.

“Eldermark the tool we use for everything AL

Pros

As someone deeply involved in software installation, training, and support, I can attest to Eldermark's user-friendliness and excellent customer service.

Cons

Our main struggle lies in the inability to do live or alert charting that's accessible anywhere. With staff spread across multiple locations, it would greatly simplify things to review chart updates from any location.

“Eldermark survey

Pros

The ease with which facility staff can grasp the system's functionalities and navigate its operations reflects its user-friendly design, facilitating a smoother learning curve and enhancing overall operational efficiency within the facility.

Cons

The cost is a concern, and the fact that it's not web-based and only server-based makes remote access difficult.

“Easy Peasy

Pros

Eldermark has significantly enhanced our efficiency with its wide range of functions and continuous improvements.

Cons

Every time I suggest an improvement, the company usually already has a solution and can demonstrate how it's done!

“Excellent Product

Pros

Once acquainted with the program, it becomes effortless to manage and make necessary changes securely.

Cons

Adding notes to a resident chart that automatically pop up would be fantastic. Also, being able to search a resident's name across all facilities would save a lot of time.

“Eldermark Review

Pros

The software's simplicity facilitates easy onboarding for new users.

Cons

I wish both generic and brand names would appear, or we could enter them ourselves. Creating some reports feels cumbersome; it would be great to have an easier way to generate them.

“Lacks convenience

Pros

The live assistance provided by Eldermark effectively navigates users through any encountered issues, offering prompt resolutions and ensuring a seamless experience during troubleshooting processes.

Cons

It feels very outdated and inconvenient, requiring too many steps to complete simple tasks.

“Great Support for a Great Product

Pros

The responsive support team promptly addresses any glitches or downtimes, ensuring a seamless user experience.

Cons

The fact that it's not web-based and finding customizations in user setup roles can be tricky to navigate.

“Anthem Memory Care

Pros

The software's comprehensive features, including assessments and medication management, coupled with its ease of use, stand out.

Cons

I'd appreciate being able to customize the software more easily to meet state regulations and compliance requirements, especially regarding assessment documents.

“Assisted Living using Eldermark

Pros

It covers almost every aspect of a company's operations. It's a great tool for supporting state regulations.

Cons

I wish we could add program activities per resident, have specific questionnaires for staff, and include more forms as needed. Adding sections requires a call to support.

“n/a

Pros

All reports and documentation are found in one area.

Cons

Managing narcotic counts and zeroing them out when a resident is discharged due to expiration is challenging.

“Best Product for Assisted Living

Pros

Eldermark was specifically designed for Assisted Living facilities, unlike other products that have tried to adapt to work for AL. Eldermark is genuinely tailored for this purpose.

Cons

Although many features, like the main dashboard, are accessible via the web, the software isn't fully web-based.

“Evaluate

Pros

The platform's reports and functionality are impressive.

Cons

The lack of cloud access is a limitation.

“Eldermark for Assisted Living Communities

Pros

Eldermark offers excellent software representatives who are always willing to help with troubleshooting and training. I am impressed with their ability to keep me updated on new features and partnerships with third-party add-ons. The billing module automates monthly resident billing, saving valuable time.

Cons

We would appreciate the ability to set reminders for annual fees or enable auto-billing for them.

“Eldermark the tool we use for everything AL

Pros

As someone who handles almost all the installation, training, and follow-up tech support at our corporate office, I have worked with every area of the software. From entering prospects and moving in residents to setting up new users, Eldermark has been a dream to work with. It is intuitive for all types of employees, has excellent customer service, and my support team is always available with the answers I need. The IT team collaborates on upgrades, customization, and overall support. Even top management gets involved with day-to-day operations. For me, customer service is the most important aspect, and everything else can be worked through.

Cons

Our biggest challenge is the inability to do live or alert charting accessible from anywhere, which would benefit our staff working at multiple locations.

“Eldermark survey

Pros

It's easy to learn and train staff at the facility.

Cons

The cost is high, and it's server-based, making remote access difficult.

“Easy Peasy

Pros

Eldermark has been a massive time saver for our company. It has many fantastic functions, and if you can think of something, Eldermark likely has a way to make it happen. They are always enhancing the user experience. We have been very satisfied with the software and are adding new modules from them.

Cons

Whenever I think of something that could improve usability, I contact the company, and they usually already have a solution and can show me how it's done!

“Excellent Product

Pros

This product is extremely easy to use. Once you become familiar with the program, it's great for making corrections or modifying information. There are safeguards in place so only authorized users can make changes. The product works well for both nursing staff and the office's accounting department. I highly recommend it.

Cons

It would be great to add notes to a resident's chart that automatically pop up when accessing the record, especially for specific reminders. Also, searching a resident's name across all 14 facilities would save time.

“Eldermark Review

Pros

The software is very easy to use and to train new employees on.

Cons

I wish both generic and brand names would appear or be allowed to enter. Some reports need to be created, and an easier way to generate them would be helpful.

“Lacks convenience

Pros

Support guides you through live assistance, which is very helpful given the many steps involved.

Cons

It's outdated and inconvenient, requiring too many steps for simple tasks.

“Great Support for a Great Product

Pros

The support team is outstanding; they are always quick to respond and follow up. The overall ease of the product from a user perspective is also excellent. Everything is straightforward. There are minimal glitches and unscheduled downtimes, and any issues are quickly resolved.

Cons

The lack of web-based access and the complexity of navigating customizations in user setup roles is frustrating.

“Anthem Memory Care

Pros

The software's comprehensive capabilities include assessments, care/service planning, and medication management, all with an easy-to-use interface.

Cons

I'd like to customize the software more easily to comply with state regulations and requirements, especially for assessment documents.

“From a person who uses it everyday

Pros

Its functionality lies in its simplicity, with a user-friendly interface accessible across devices.

Cons

It's not the most user-friendly and lacks customization. Resizing it to fit more residents on the screen without scrolling would be helpful, especially when time is of the essence during medication administration. Having access to an actual MAR instead of just current medication due would be safer. Also, not being able to search a total database of residents with meds due is frustrating, especially in emergencies. An offline MAR would be beneficial for network downtime.

“From a person who uses it everyday

Pros

It combines functionality with simplicity. The GUI is decent, making everything easily accessible within the app.

Cons

The software isn't intuitive or customizable. Resizing it to fit more residents on the screen would save time. Accessing an actual MAR and viewing past medications given is crucial for safety and convenience. The inability to search the entire resident database for medications due is very frustrating, especially when network issues occur.

“Registered Nurse

Pros

The ability to access Eldermark on a variety of devices not only enhances its convenience but also expands its accessibility, allowing users to seamlessly transition between different platforms and ensuring flexibility in usage scenarios.

Cons

I've been quite pleased with both the product and the vendor.

“Registered Nurse

Pros

The convenience of accessing Eldermark on various devices is a significant advantage.

Cons

I have been highly satisfied with the product and the vendor.

“Eldermark review

Pros

Their knowledgeable and friendly customer service enhances the overall experience.

Cons

The sole issue I have encountered pertains to the unpredictable occurrences of being abruptly logged out of the system, which disrupts workflow and causes inconvenience.

“The most user-friendly software package I have come a cross.

Pros

This software's ease of learning and installation, coupled with excellent support, has significantly benefited our company, saving time and streamlining processes like data capture and billing.

Cons

I have nothing negative to say about the product .

“Eldermark review

Pros

Their customer service is fantastic. The team is knowledgeable and friendly.

Cons

My only issue is that it occasionally logs us out unexpectedly.

“The most user-friendly software package I have come a cross.

Pros

The software is easy to learn and install. The support team is excellent. This product has helped my company save money and has made our employees' work easier. We currently use the point-of-care module, capturing data that used to get lost on paper. We have also learned to use our time more effectively, as point-of-care integrates smoothly with Eldermark, improving the billing process. Overall, it's a fantastic product.

Cons

I have no negative feedback about the product or the vendor.