Eldermark Reviews

“Eldermark

Pros

Collecting data and spotting trends for quality improvement is effortless with this software.

Cons

I feel like we're not tapping into its full potential for handling billing and employee records yet.

“IT Functionality

Pros

Eldermark not only addresses our business concerns but also makes impactful updates, assuring us that our needs matter and will be met.

Cons

Sometimes, updates take longer than expected, and if we don't utilize their tools properly, it might be because the interface or training seems a bit confusing.

“Eldermark

Pros

It collects information and helps us easily identify trends and focus on quality improvements.

Cons

We haven't yet utilized it fully for billing and employee records.

“IT Functionality

Pros

Eldermark's ability to address specific business concerns and implement meaningful updates is appreciated and impressive. We feel assured that if our needs aren't currently met, they eventually will be. Eldermark validates our needs and informs us when enhancements will be made.

Cons

Significant updates often take longer than expected, and our underuse of their tools might indicate a confusing interface or insufficient training.

“Eldermark use

Pros

It proves to be a versatile solution for our needs, with responsive account management and swift support.

Cons

Presently, it's a server-based software, but they're transitioning to a web-based platform, which I believe will be beneficial.

“Assisted Living

Pros

Navigating Eldermark becomes smooth once familiarized. Our representative during customization was immensely helpful and attentive.

Cons

Dealing with connection issues and frequent program restarts is a hassle, especially since it's not yet web-based (although I've heard they're rolling out this feature).

“Eldermark use

Pros

We find Eldermark to be an easy-to-navigate, comprehensive software that meets our needs well. Our account manager is very supportive and responsive. The support team at Eldermark is quick to assist with any issues.

Cons

Currently, it's a server-based software, but they're transitioning to a web-based version, which will be beneficial.

“Assisted Living

Pros

Eldermark becomes easy to navigate once you get the hang of it. During customization, our representative was extremely helpful and attentive to our needs. She continues to be responsive to our questions outside of our scheduled meetings.

Cons

Maintaining a connection is challenging, requiring frequent restarts, but they are rolling out a web-based version now.

“Highly Recommend Complete Solution for Senior Living Providers

Pros

The integration of modules covering various operational areas is impressive. The dashboard widgets make data actionable, while training and customer service excel.

Cons

Learning to use the billing midwife has been quite challenging.

“Eldermark - Electronic Medical Record

Pros

Eldermark seamlessly handles tasks from nursing to billing to sales, ensuring ease and coherence across different functions.

Cons

It took me a bit of time to get the hang of the electronic narcotic record keeping. Adjusting medication counts between orders, actual pills, and shift-to-shift counts is often necessary for accuracy.

“The Best EHR/Billing I've seen

Pros

The software is instinctive, adaptable, and accessible to all users.

Cons

Sometimes, the remote application acts up, causing slow connections.

“Eldermark Clinical EHR Functionality / User Support Feedback

Pros

The eMar offers abundant options and a customizable process for detailed service capture.

Cons

The fact that Service Minder is not web-based is a drawback. Its outdated user interface limits certain functionalities, and setting up leases requires downloading documents, leading to a partial paper process.

“Highly Recommend Complete Solution for Senior Living Providers

Pros

I love that there are modules to cover most operational areas, all integrated. Data becomes useful through the dashboard widgets. Training and customer service are the best I've ever experienced.

Cons

Learning the billing system for midwives is complicated.

“Eldermark - Electronic Medical Record

Pros

From nursing to billing to sales, this software functions well. Integration across different departments is seamless.

Cons

It took some time to understand the electronic narcotic record-keeping. The medication count between orders, actual pills, and shift-to-shift counts often need adjustments for accuracy.

“The Best EHR/Billing I've seen

Pros

It's intuitive, scalable, and accessible for all users.

Cons

The remote application can be erratic, with slow connection times.

“Eldermark Clinical EHR Functionality / User Support Feedback

Pros

The eMar is straightforward and offers many options. The Assessment with Pts driven Level of Care has a customizable process to capture services in detail.

Cons

Service Minder not being web-based is a disadvantage. The user interface feels outdated, and some functions can't be utilized, requiring partial paper processes.

“Assisted Living using Eldermark

Pros

It comprehensively addresses almost every aspect of business operations and aids in complying with state regulations.

Cons

I wish adding program activities per resident and specific staff questionnaires could be easier. It's a hassle having to call support every time I need to add sections or forms.

“Review

Pros

The centralization of all reports and documentation ensures convenient access and management for users, simplifying the process and enhancing efficiency within the system.

Cons

Managing narcotic counts and zeroing out narcotics for discharged residents due to expiration is crucial.

“Best Product for Assisted Living

Pros

Eldermark's specificity to Assisted Living facilities distinguishes it from others, ensuring suitability and authenticity.

Cons

Although the software is not entirely web-based, many features, like the main dashboard, can be accessed online for a quick overview of the facility.

“Evaluate

Pros

The platform's functionality and reporting capabilities are commendable.

Cons

Not having cloud access is a limitation.