Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Radhika
Care2Cure, 500+ employees
“Physical Therapy
Pros
It connects all the physicians, nurses and office staff from different disciplines, in a very organized manner.
Cons
Writing physical therapy notes is very time-consuming, plus there isnt much space available to write comments.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jacqueline
WellBeingMD, 1-10 employees
“Diversity and range
Pros
the diversity of features makes it stand out of other systems and it was a delightful change switching to it.
Cons
The demo is little off and it took a lot of time to understand the system completely and get to the real work
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
3
Functionality
2
Sarah
Heart and Solutions, N/A employees
“Robust software
Pros
It is user-friendly and does not take much time to learn it, you will easily get along with Epic EHR system. It is a very strong system. It is filled with robust features and navigation is very easy and simple.
Cons
There isnt a con as such, but the system is very deep and detailed, to completely learn all the functions and features of the system will definitely take quite a while.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Caleb D.
Medical Practice, N/A employees
More than a year
“One of the simplest platforms to operate
Pros
For me, Epic stands out as one of the simplest platforms to operate and I have been able to configure it to satisfy the requirements of large healthcare organizations as well as small doctors' practices.
Cons
One issue I have with Epic is that it doesn't play well with anesthesia coding and billing devices, so compatibility with anesthesia codes and related chargers is lacking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Julie P.
Medical Practice, N/A employees
Free Trial
“Strong accountability and simple navigation
Pros
I really like the strong accountability and simple navigation. It makes reviewing pts charts far simpler than with other systems and I especially like the Care Everywhere feature.
Cons
Honestly, I haven't come across anything about this product that I dislike so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanne
Hospital & Health Care, N/A employees
Free Trial
“Fairly easy to pick up and use
Pros
It is fairly easy to pick up and use. It provides all the details I need to pull up patient medical history, test results, drug references and both new and past orders.
Cons
The instructions for using the product were pretty poor. I kept searching because there was no back button, seriously there isn't one. The procedure documentation has way too many columns. And what happened to care plans? They seem to be disappearing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Delores M.
Medical Practice, N/A employees
Free Trial
“Excellent flexibility and interoperability
Pros
I have found this platform offers excellent flexibility and strong interoperability across healthcare settings.
Cons
Because the platform derives from the ambulatory suite, I find many inpatient features feel irrelevant.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Phillip
Medical Practice, N/A employees
Free Trial
“Brings everything together but slow
Pros
I find that Epic brings nearly every aspect of EHR and practice management together into a single interface.
Cons
In my experience it can be slow in larger practices and I feel there's an excessive amount of direct data entry expected from physicians and nurse practitioners for the tasks I would typically have a nurse assistant or medical technician handle.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Ronda
Medical Practice, N/A employees
Free Trial
“Easily find way around careeverywhere
Pros
Because it's like other platforms, I can easily find my way around CareEverywhere for coordinating patient care
Cons
I find it requires far too many clicks to accomplish basic tasks as I often have to re-enter the same information across several different screens
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Jessica
Medical Practice, N/A employees
Free Trial
“Connect with other hospitals easily
Pros
One feature I really appreciate is that I can connect with other hospitals and clinics using CareEverywhere which makes sharing patient information much easier.
Cons
However, I struggle to transfer my smartphrases and personal preferences from one Epic site to a different Epic account tied to another facility or health care organization and it's not simple.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joseph V.
Medical Practice, N/A employees
Free Trial
“Comprehensive integrated system
Pros
From my experience, it's a comprehensive integrated system that stores patient-specific details instead of being limited only to individual faces.
Cons
I get frustrated with how many clicks and form fields are required and the system won't accept misspelled medication names or diagnoses which makes data entry unforgiving.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Sanja
Hospital & Health Care, N/A employees
Free Trial
“Consolidates information in one place
Pros
As an end user, I didn't get to pick the software as my hospital made the choice, so I am simply using what the organization has adopted.
Cons
I like it for the exact reason it exists such as it consolidates information in one place and helps prevent duplication, repetitive entry and the endless busy work that old charting required.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kat M.
Medical Practice, N/A employees
Free Trial
“Easy to use with outstanding support
Pros
The application easy to use and the vendor provides outstanding technical support whenever I need help.
Cons
To be honest, there's nothing I can think of that I actually dislike about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hyunjoo w.
Medical Practice, N/A employees
Free Trial
“Extremely user friendly and unified
Pros
I have found the interface extremely user friendly and quick to learn, so it did not take me long to feel comfortable using it. It's a single, unified system where I can place orders and manage charting and I can pull all of the patient data from other hospitals running EpicCare.
Cons
Honestly, I cannot think of anything about the product that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eleni t.
Medical Practice, N/A employees
Free Trial
“Not user friendly for lab results
Pros
With this system I can create electronic charts, so I am able to communicate with other providers and with patients effectively.
Cons
The interface is not user friendly so it's hard for me to pull up lab results, there are too many scattered buttons and it fragments information across different places.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Amanda K.
Medical Practice, N/A employees
Free Trial
“Quite user friendly and easy
Pros
It's quite user friendly and easy to pick up. I don't really have another product to compare it with.
Cons
Honestly, I am not entirely certain. The workflow moves along smoothly and there's support available whenever I need it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10