Epic EHR Reviews

“Overall quite satisfied

Pros

overall I am quite satisfied, though a few persistent bugs still need to be fixed.

Cons

This is the same software Boston Children's Hospital uses for its patient portal. Whenever a message appears there, I get a notification which I find irritating.

“Very user friendly with instant updates

Pros

Epic is very user friendly. It gives instant updates to patients and providers and is an excellent tool for tracking patient care.

Cons

When there is a technical issue, it can create problems for patients and staff by disrupting medication information and delaying procedures and discharges.

“Comprehensive outpatient and inpatient records

Pros

It offers a comprehensive electronic medical record system that effortlessly brings together all outpatient and inpatient records for my patients.

Cons

What I dislike most about it is how difficult it is to implement changes and technical builds. Both clinical and technical workflows require a significant amount of time.

“excellent customer support

Pros

I am a big fan of how user friendly it is and I love that it connects with many websites and systems. It is the most widely used EMR I have come across, offers excellent customer support and makes billing payers much easier.

Cons

Well I dont feel it's suitable for every healthcare provider and I believe it lacks the ability to submit OASIS assessments directly.

“great for continuity of care

Pros

One thing I have noticed that it preserves continuity of care for patients who receive services across different health systems. Plus having all their records on a single platform helps me deliver consistently better care.

Cons

Occasionally there is specific data I wish I could tweak in my personal workspace to make searching for patient details quicker and more easy.

“Impressive range of features and capabilities

Pros

To be honest I am impressed by the range of features as it helps me accomplish so much. Between quoting, billing, certificates, lead management and more, there is a lot I can do.

Cons

Not a complaint but with so many features, I will probably never use all the functions and capabilities available.

“Great platform for notes and billing

Pros

For my practice, Epic provides a great platform for notes, billing and scheduling. So yes I recommend it for daily workflows.

Cons

I am frustrated with how the software handles patient forms and the limited options for customizing them. Plus it could easily improve in some other areas too.

“Built-in support and tiered pricing!

Pros

With the system, I can respond to patient concerns, document charts and message coworkers. It also includes built?in support and tiered pricing so I can find an option that fits my budget. I can even personalize features to suit my workflow and it even handles billing internally.

Cons

I often find it overwhelming as there are too many clicks and multiple places to access the same functions. The interface feels cluttered with busy screens, too many colors and excessive screenshots, making navigation harder than it should be.

“Neatly organized clinical information

Pros

I like how neatly the clinical information is organized. Plus notes and records are sorted by category, so I can pull up what I need much more quickly.

Cons

There are not any major downsides but occasionally the login feels slow because it always sends codes to my phone. It is secure but the two?step process can be difficult.

“Helpful for documentation but often difficult

Pros

Using an electronic medical records system was really helpful when patient charts or other information went missing and it made documenting visits and notes much easier.

Cons

What bothered me was how often it was difficult to track down specific patient information. Even more annoying, the system would go down several times a week until most of the initial kinks were worked out.

“easy to use with great tutorials

Pros

The interface is easy to use, the tutorial videos are great and I love how we sign off procedures. Single sign?in also makes everything smoother.

Cons

I could not find anything negative as it quickly became my favorite system in healthcare and the simplest I have used so far.

“Simple to manage patient records

Pros

It is simple to manage patient records, appointments, medications and other clinical details. I recommend it for large teams or big hospitals.

Cons

Sometimes it creates duplicate charts without alerting me, so I have to manually merge them.

“Widely used for easy data exchange

Pros

Epic is used by so many healthcare organizations across the U.S which makes sharing and exchanging patient data between facilities much easier.

Cons

MyChart has a lot going on and can feel overwhelming at first. The learning curve was also steep as it took me a couple of months to get comfortable navigating everything consistently.

“easy to find medical information

Pros

Finding medical information for my job is pretty easy. Also I can quickly search and locate records. Diagnoses are clearly documented and provider notes are detailed which helps clear up misunderstandings.

Cons

It crashes and freezes frequently and documents time out quickly which disrupts my workflow.

“simple access to complete charts

Pros

I liked how simple it was to access a patient's complete chart whenever needed and to send their records without hassle.

Cons

The worst part was when the site or my internet went down, those outages seriously disrupted my work and made tasks much harder.

“Efficient EMR system

Pros

The support across all platforms and departments is super smooth. It's really easy to access patient records, which makes life simpler for providers. It also has a built-in communication platform that helps reduce unnecessary use of hospital resources, like ordering tests more than once for a patient.

Cons

Without proper training, Epic can be really tough to learn if you're not familiar with the technology. There's a lot to handle, like customizations, training modules, security features that are often locked by supervisors.

“SImple to use

Pros

Epic is really efficient and simple to use. I can easily find what I need, especially when I'm looking up patient charts.

Cons

I really don't like how hard it is to get to a patient's information. I get that it's for security reasons, but I wish there was a faster way to search for a patient and pull up their info quickly.

“Easy to understand

Pros

I love how easy Epic is to understand. I got the hang of it really quickly, and everything just made sense. It's also great for communicating with others and doing quick documentation. The dot phrases are a game changer.

Cons

It would be nice if there were specific versions tailored for different professions. I'm not sure if that's possible but there's a lot of stuff that doesn't apply to me, and it just makes the screen cluttered and confusing.

“Customization options

Pros

What I really like about Epic is that I can customize my DAR report and my login screen and background making it more personal.

Cons

My least favorite thing about Epic is that when you scan something into the media, you can't just delete it right away. You have to "mark it for chart correction" first.

“Lots of options

Pros

The charts load fully, and I can check vitals, meds, and labs without any hassle. Messaging the team or sending orders is quick and doesn't take a ton of steps.

Cons

Logging in feels like a maze, and the pages take forever to load. Searching past records is just scrolling, clicking, and more clicking. A bit too time-taking for my liking.

“Patient privacy

Pros

The system is super easy to use and keeps patient privacy in check. It also captures patient info really efficiently.

Cons

Honestly, I don't have anything bad to say about Epic. It's pretty intuitive and straightforward to use. I'm just not sure if it has any AI features or plan on having so.

“Experience as a registered nurse

Pros

A lot of hospitals in my area use Epic, and it's such a solid tool for charting.

Cons

It took a bit of time to get used to the system, but its pretty organized.

“Improves care coordination

Pros

The centralized EHR really boosts care coordination and continuity. Sharing data between departments and systems is easy, and the customizable templates speed up documentation.

Cons

Its pretty difficult to learn for clinicians and staff. Customization seems to be limited by institutional settings, and the amount of data entry can be exhausting for the clinician. You also experience a lot of workflow disruptions during the go-live phase.

“Ease in scheduling patients

Pros

It's so simple to schedule patients and quickly jump into their chart from the DAR.

Cons

The overall interface can feel clunky, and it takes way too many steps to get to anything. For example, booking appointments involves a ton of selections before you can actually schedule something.

“Regular updates make it even better

Pros

I love the yearly upgrades! They make navigating patient charts and information super easy.

Cons

I've been using Epic for the last 9 years and haven't had any issues. Every time there's an upgrade, I learn new options and shortcuts.

“Integration makes information easily accessible

Pros

Integrating multiple practices made it super easy for me to gather patient information all in one place.

Cons

One thing that annoys me about Epic is that if certain practices don't have specific parts in their version, you can't share information between them.

“Very user friendly

Pros

The software works great! It's super user-friendly, and I really like how easy it is to navigate through patient charts.

Cons

Everything has been great with Epic. I honestly have no complaints. I really like how it displays the full profile.

“Simple interface but too many clicks

Pros

Epic is really easy to use. The patient messaging system is kind of like email, and the interface is simple to navigate.

Cons

There are just too many clicks! The information isn't as streamlined as it could be, and I end up entering the same details multiple times.

“Closest alternative for paper charts

Pros

EPIC is hands down the best EMR I've used. The interfaces are really user-friendly. I do quality audits, and I always find the data I need easily. It's logically laid out, and for those of us who've spent years with paper charts, EPIC is the closest thing to that.

Cons

The reporting side of EPIC isn't as user-friendly as the clinical side. I'm a computer geek, and I still had to reach out to support a lot when trying to build reports in EPIC.

“Ease and clarity

Pros

The search function is super easy, and the information is displayed clearly. The UI is clean and easy to navigate.

Cons

Epic is highly customizable, which is awesome, but it can also be a downside. Poorly implemented customizations can lead to inefficiencies, like difficulty filtering or organizing records.

“Lots of settings

Pros

So many settings to help me stay organized and track my work more efficiently.

Cons

Sometimes, there are so many settings that it can feel a bit too intuitive leading people using the software in different ways.

“Glitches make it frustrating

Pros

It's convenient to be able to see other medical charts that are widely used in Chicago.

Cons

You can't open more than two patient charts at once, and there are often glitches or slowdowns.

“Range of customization options

Pros

I love being able to customize vitals and test results to show up on the homepage for quick access.

Cons

The phone app lags more than I expected.

“All in one place

Pros

It's so easy to find patient info all in one place. I work in home health, and it helps me complete required face-to-face documentation and find correct dates and diagnosis for hospitalized patients.

Cons

I'd love the option to select more than one encounter or note at a time to print and merge them together.

“Efficient but expensive

Pros

We used this for a large hospital practice, and it worked perfectly for our huge customer base. We were able to do cloud hosting, and integrating it with Epic Practice Management was very easy so no issues with the EMR charts.

Cons

Epic is really expensive probably because it's used on a large scale.

“Multiple charts at once

Pros

I love that I can have multiple patient charts open at once. It makes jumping between charts really easy.

Cons

It's not easy to find things that are not pinned to your toolbar.

“Brings medical care to your doorstep

Pros

With Epic, our clients can get the medical care they need at home because it supports home-based workflows. We can run the software on a laptop or iPad, which is a big plus.

Cons

Honestly, there's nothing I dislike about Epic. It's been great.

“Ease of access

Pros

What I really like about Epic is having access to all the patient health info from a central platform that's widely used in the industry.

Cons

What I don't like about Epic is that it holds so much PHI for each patient, the user interface can be a bit confusing for first-time users trying to find the information they need.

“Overall amazing

Pros

It's easy to learn and quick for documentation. I can tab through items, and there's a lot of flexibility in how I can set things up.

Cons

I couldn't access Epic unless I was at work using the office computers, so couldn't document from home.

“Great experience

Pros

I liked how customizable it was, and it's easy to access records even from outside organizations.

Cons

It took a while to understand it, and there were so many options that learning how to customize everything was a challenge.

“got comfortable with the system quickly

Pros

The thing that impressed me the most was how quickly I got comfortable with the system.

Cons

I cannot think of anything I didn't like about it. Its workflow and interface were simple and easy to follow.

“Well-Organized but Some Features Are Hard to Find

Pros

It's easy to use and well-structured, making navigation pretty seamless.

Cons

Some flow sheets are buried deep in the system, making them difficult to locate when needed.

“Comprehensive Patient Records

Pros

I love how I can easily access patient records, including past visits from other providers. It saves a lot of time.

Cons

The lack of customization options can be frustrating and it would be nice to tailor it to specific workflow needs.

“Prioritizes productivity and privacy

Pros

It prioritizes productivity and smooth workflows while keeping data private. Also it can be customized to my role and helps me handle tasks fully without demanding much time for data entry or quick?view information, letting me focus on my actual work.

Cons

The app has a steep learning curve, does not support multiple monitors and sometimes I cannot tell if my edits were saved.

“All-inclusive system !

Pros

In my experience it is an all?inclusive system and most big hospitals around here use it.

Cons

It can be hard and difficult to use at times.

“offers wide range of helpful integrations

Pros

I really like Epic's wide range of integrations as I can pass data across departments.

Cons

To be honest I dont have many complaints apart from occasional system updates which can slow things down during critical moments. But they do offer a workaround, so I essentially have no real issues.

“Highly customizable and useful

Pros

Overall I am pleased by how inclusive it is and I find it highly customizable and genuinely useful.

Cons

Since it is from a large company, the price feels pretty steep to me.

“Very effective :)

Pros

I found it very effective and efficient at helping me complete scheduling jobs.

Cons

While it's a bit of an older system, I still got the job done with it.

“Fast and Template-Friendly

Pros

I like that it runs fairly fast and has useful templates that make work easier.

Cons

Finding old records or prior test results is harder than it should be.

“Used across hospitals and clinics

Pros

I have noticed it's used across hospitals and clinics as well as administrative offices, so I become more comfortable with it over time.

Cons

It requires me to type out text instead of simply clicking predefined choices which can slow things down sometimes.