KRALL EYE CLINIC, 11-50 employees
“Would like to see some updates! ”
Pros
Eyefinity EHR is pretty easy to use and the video tutorials they provide you with make it even easier to learn!
Cons
I wish there were somethings in the software that I could customize for my needs! Hope to see this being a possibility with future updates.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Community eye associates, 1-10 employees
“It has worked well for us. ”
Pros
It works best on iPads even though it may get heavy.
Cons
It takes too long when doing examinations on it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Eyecare Plus, 11-50 employees
“User-friendly”
Pros
It is cloud-based which is super awesome. It is user-friendly and navigating through is easy. I love the app.
Cons
It is not as adaptable particularly in the letters.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Professional Vision of Ellicott City, 11-50 employees
“Always improving”
Pros
Electronic prescriptions and referral letters are super easy, and they save a lot of time. They are always improving the product based on user feedback which is something that I really like about it. They keep on adding new features to the system on a regular basis which makes workflow smooth and efficient.
Cons
I would’ve liked it more if there was only one program that did all the work.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Hospital & Health Care, 1-10 employees
Less than 6 months
“Do companies beta test.”
Pros
I can't fault anything here. Recommending it to competitors might slow them down; it's that efficient.
Cons
There's a lot that's frustrating here. Navigating through multiple screens is cumbersome especially when inputting data for glaucoma or medical patients. It's added significant time per patient.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Myeyedr, 500+ employees
“Eyefinity”
Pros
It is easy to learn and train new employees. It is quick and easy to use.
Cons
Loading pages take more than 20 seconds each time, so when we click save to go to the next page the same thing happens and it is very frustrating for us.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Morgantown Eye Associates, 1-10 employees
“Great system”
Pros
Communication is great with the help of this software. It is easy and much more effective as it helps forward notes and referrals to other offices. It is much better than faxing paperwork. Great tool.
Cons
The adding modifier to contact lens fitting codes is a very long process, takes a lot of time. And during pt exams, error messages keep popping on the screen.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Hunter Vision, 11-50 employees
“Good Software”
Pros
This EHR has a ton of incredible features and the client assistance and backing are extraordinary. Certainly, the preferred interface over our old EHR framework and notes are sorted out such that it is anything but difficult to audit.
Cons
Learning the tool and navigating through is difficult in the beginning when you’re new to using this tool. After using it a couple of times it gets better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Eye Care warren, 1-10 employees
“Great customer support”
Pros
This system has many great features. The support team is amazing, they always respond quickly whenever an issue arises. We can contact support through multiple channels including Facebook.
Cons
It is difficult to explore. It nearly feels that the product is still being developed. Somethings work extraordinary and others not really. There are numerous steps and clicks to get what exactly should be easy to do.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Medical Practice, 11-50 employees
More than a year
“EHR”
Pros
The software's simplicity shines and the video tutorials are top-notch.
Cons
I wish there was more flexibility in adjusting software settings.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Eyefinity EHR”
Pros
While iPads can be a bit heavy they're a definite improvement over computers.
Cons
Entering examinations feels time-consuming.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Medical Practice, 1-10 employees
More than a year
“A very good EHR with great upside”
Pros
Protocols here really amp up speed and efficiency especially for our medical practice. The documentation levels are impressive making routine eye exams swift and smart fields are a standout feature. Importing prescription meds directly from the patient's pharmacy is a massive time-saver.
Cons
Documentation for newer technologies needs improvement for better customization. Prescription medication dosages should be better customized per user for automated data filling.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
More than a year
“Why I love my u”
Pros
The cloud-based nature and exam navigation are incredibly user-friendly. The app is a favorite.
Cons
Lack of customization especially in creating letters.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Keeps getting better”
Pros
The software's regular enhancements based on user feedback are what I admire most. It's continuously improving like with the patient portal significantly boosting workflow and efficiency.
Cons
Seamless integration between EHR and EPM is desired. Having one program that does everything would be more convenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Eyefinity ehr”
Pros
Its ease of use and speed are commendable.
Cons
The software's requirement to click 'save' and the slow loading times are frustrating.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Hospital & Health Care, 500+ employees
More than a year
“Eyefinity”
Pros
Simple to use easy-to-navigate pages.
Cons
Ebuy doesn't offer all the vendors we use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
More than a year
“Great system”
Pros
Straightforward data entry and ease of use.
Cons
The app frequently experiences issues but they're usually resolved swiftly.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Great Product”
Pros
Communicating with staff or doctors during busy periods using Intramail is a game-changer. DirectMail for forwarding notes and referrals is far quicker and more effective than faxing.
Cons
Adding modifiers to codes is a lengthy process. Error messages during patient exams are disruptive.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Easy to Navigate”
Pros
Seamless navigation and excellent organization.
Cons
System errors occur about once a month necessitating customer service calls for resolution.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Eyefinity upgrade”
Pros
The system's ability to connect screening devices and track past exams is impressive. Recommending family exams during calls based on their history is a huge plus. Compatible with tablets and desktops.
Cons
Contact lens input is improved but still time-consuming. Issues with speed and blaming the internet or EHR without resolution.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
