Total 48 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

35%

3

Stars

21%

2

Stars

6%

1

Stars

6%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

NB
Nolan Berk

KRALL EYE CLINIC, 11-50 employees

4.0

Would like to see some updates!

Pros

Eyefinity EHR is pretty easy to use and the video tutorials they provide you with make it even easier to learn!

Cons

I wish there were somethings in the software that I could customize for my needs! Hope to see this being a possibility with future updates.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

B
Beth

Community eye associates, 1-10 employees

4.0

It has worked well for us.

Pros

It works best on iPads even though it may get heavy.

Cons

It takes too long when doing examinations on it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

J
Jaya

Eyecare Plus, 11-50 employees

5.0

User-friendly

Pros

It is cloud-based which is super awesome. It is user-friendly and navigating through is easy. I love the app.

Cons

It is not as adaptable particularly in the letters.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Ann

Professional Vision of Ellicott City, 11-50 employees

5.0

Always improving

Pros

Electronic prescriptions and referral letters are super easy, and they save a lot of time. They are always improving the product based on user feedback which is something that I really like about it. They keep on adding new features to the system on a regular basis which makes workflow smooth and efficient.

Cons

I would’ve liked it more if there was only one program that did all the work.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J
Jim

Hospital & Health Care, 1-10 employees

Less than 6 months

1.0

Do companies beta test.

Pros

I can't fault anything here. Recommending it to competitors might slow them down; it's that efficient.

Cons

There's a lot that's frustrating here. Navigating through multiple screens is cumbersome especially when inputting data for glaucoma or medical patients. It's added significant time per patient.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

T
Taylor

Myeyedr, 500+ employees

3.0

Eyefinity

Pros

It is easy to learn and train new employees. It is quick and easy to use.

Cons

Loading pages take more than 20 seconds each time, so when we click save to go to the next page the same thing happens and it is very frustrating for us.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7

J
Jessica

Morgantown Eye Associates, 1-10 employees

5.0

Great system

Pros

Communication is great with the help of this software. It is easy and much more effective as it helps forward notes and referrals to other offices. It is much better than faxing paperwork. Great tool.

Cons

The adding modifier to contact lens fitting codes is a very long process, takes a lot of time. And during pt exams, error messages keep popping on the screen.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

M
Mariam

Hunter Vision, 11-50 employees

5.0

Good Software

Pros

This EHR has a ton of incredible features and the client assistance and backing are extraordinary. Certainly, the preferred interface over our old EHR framework and notes are sorted out such that it is anything but difficult to audit.

Cons

Learning the tool and navigating through is difficult in the beginning when you’re new to using this tool. After using it a couple of times it gets better.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

L
luke

Eye Care warren, 1-10 employees

3.0

Great customer support

Pros

This system has many great features. The support team is amazing, they always respond quickly whenever an issue arises. We can contact support through multiple channels including Facebook.

Cons

It is difficult to explore. It nearly feels that the product is still being developed. Somethings work extraordinary and others not really. There are numerous steps and clicks to get what exactly should be easy to do.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

7

J
JOE

Medical Practice, 11-50 employees

More than a year

4.0

EHR

Pros

The software's simplicity shines and the video tutorials are top-notch.

Cons

I wish there was more flexibility in adjusting software settings.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

B
Beth

Hospital & Health Care, 1-10 employees

More than a year

4.0

Eyefinity EHR

Pros

While iPads can be a bit heavy they're a definite improvement over computers.

Cons

Entering examinations feels time-consuming.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Ansel

Medical Practice, 1-10 employees

More than a year

4.0

A very good EHR with great upside

Pros

Protocols here really amp up speed and efficiency especially for our medical practice. The documentation levels are impressive making routine eye exams swift and smart fields are a standout feature. Importing prescription meds directly from the patient's pharmacy is a massive time-saver.

Cons

Documentation for newer technologies needs improvement for better customization. Prescription medication dosages should be better customized per user for automated data filling.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

J
Jaya

Not Specified, 11-50 employees

More than a year

5.0

Why I love my u

Pros

The cloud-based nature and exam navigation are incredibly user-friendly. The app is a favorite.

Cons

Lack of customization especially in creating letters.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Ann

Medical Practice, 11-50 employees

More than a year

5.0

Keeps getting better

Pros

The software's regular enhancements based on user feedback are what I admire most. It's continuously improving like with the patient portal significantly boosting workflow and efficiency.

Cons

Seamless integration between EHR and EPM is desired. Having one program that does everything would be more convenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T
Taylor

Hospital & Health Care, 500+ employees

More than a year

3.0

Eyefinity ehr

Pros

Its ease of use and speed are commendable.

Cons

The software's requirement to click 'save' and the slow loading times are frustrating.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

E
Evelyn

Hospital & Health Care, 500+ employees

More than a year

5.0

Eyefinity

Pros

Simple to use easy-to-navigate pages.

Cons

Ebuy doesn't offer all the vendors we use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

Great system

Pros

Straightforward data entry and ease of use.

Cons

The app frequently experiences issues but they're usually resolved swiftly.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

J
Jessica

Medical Practice, 1-10 employees

More than a year

5.0

Great Product

Pros

Communicating with staff or doctors during busy periods using Intramail is a game-changer. DirectMail for forwarding notes and referrals is far quicker and more effective than faxing.

Cons

Adding modifiers to codes is a lengthy process. Error messages during patient exams are disruptive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A
Amber

Medical Practice, 1-10 employees

More than a year

5.0

Easy to Navigate

Pros

Seamless navigation and excellent organization.

Cons

System errors occur about once a month necessitating customer service calls for resolution.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Eyefinity upgrade

Pros

The system's ability to connect screening devices and track past exams is impressive. Recommending family exams during calls based on their history is a huge plus. Compatible with tablets and desktops.

Cons

Contact lens input is improved but still time-consuming. Issues with speed and blaming the internet or EHR without resolution.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10