Eyefinity Reviews

“Great Software ready to make the change

Pros

I really like the standardization with Eyefinity EHR. The process remains consistent across all patients, so nothing gets overlooked. My favorite feature is using the iPad as it lets me show patients what I am doing in real-time and makes the exam feel more personal.

Cons

I cannot view sticky notes outside of a visit which is very inconvenient.

“Love to use it!

Pros

I love the iPad application. It provides the ease of having patient information at my fingertips anytime and anywhere.

Cons

The software works well for me, so I do not have any complaints.

“Good but could be better

Pros

The auto-fill capabilities are really useful and it integrates seamlessly with my autophoropter which is fantastic.

Cons

I find myself constantly scrolling. With a 24-inch monitor, I should not need to scroll up and down repeatedly to complete an exam element. I want everything to fit within the screen and avoid having half my work area occupied by static information I do not need during an exam. Additionally, I have difficulty seeing whats on the practice management side. Much of our work involves the front desk and opticians, who only use the PM side. There is no way to communicate with the front desk or check if glasses or contacts were ordered without logging into a separate system.

“Not recommended...

Pros

It connects with EPM for orders and billing. The fax letter feature and the pharmacy link are also great additions.

Cons

It feels feels clumsy, cumbersome and inefficient, clearly not designed by a doctor. The iPad version is so different from the desktop version that it seems like a completely different program. The contact lens ordering and finalizing process is not intuitive at all. The auto-coding feature is consistently incorrect with every VSP patient. There are far too many steps required for simple tasks like printing an Rx and the inability to "name" an Rx beyond the limited list of types is restrictive. For example, "hobby/sports" is a category but I cannot label an Rx "Music" or "Golf," which is frustrating. Ordering a soft contact lens in one eye and a hybrid in the other is challenging and RGP orders do not forward properly. The contact lens trial feature is confusing when dealing with multiple lenses and types. Its inconvenient that I have to finalize a record before sending a referral letter as the "Preliminary" label shows up on the letter to a specialist. Sometimes there is not enough time to finalize the record before sending the referral during an exam. The requirement to commit to a "Plan" before a diagnosis is not practical and dose not follow the SOAP process that doctors are trained in. Additionally, the body indicator feature interferes with clinical drawings when sketching a pathology.

“Customizable and user friendly

Pros

The system is simple and easy to use. Also, it is quick to learn, which speeds up the training process for new.

Cons

Though it is not very customizable compared to other EHR software and it seems to lag frequently.

“decent choice for eye care needs

Pros

It is a great EHR system designed specifically for the needs of eye care providers.

Cons

It requires a lot of clicking and includes an overwhelming amount of information, including every contact lens ever made. Only about 50 percent of those lenses are still in use today.

“It has the potential to be perfect

Pros

The protocol system they have set up makes charting much faster and so much more reliable. I no longer have to train staff repeatedly or go back to edit before signing off. I also love the AI integration.

Cons

EHR and EPM operate on two separate platforms instead of a unified system, which creates a lot of confusion.

“Really helps in our work

Pros

Eyefinity provides fantastic features that increased our work speed and efficiency. The documentation is pretty neat, which gives us an advantage when dealing with a third party. With built-in templates and tools, it has made assessing patients a breeze and I enjoy completing routine exams graphically, which can then be swiftly translated into a paper. Because I dont have to ask about any previous meds they've taken, any new patient who comes in can have a great experience here. I simply call the pharmacy and request a prescription history, which saves time and increases accuracy. Overall it has made my life easy!!

Cons

Some UI aspects require enhancement, including documentation for newer technology such as OCT angiography and digital color vision exams. I would like to see a little more automation in patient data entering. As such these are only surface level suggestions that I would like to see being paid attention to, otherwise I dont have any hard complaints since it is a pretty complete package for me. Sometimes there are some technical issues connecting to the system, and sometimes the whole system is down due to some error and they do not inform you beforehand so it can be a little tricky to get around this issue.

“The customer service is top-notch

Pros

Eyefinity is a great EHR system but what makes it the best is its customer service and support. They are so dedicated to providing us the best possible solutions in the least amount of time. I'm always updated on how my ticket is being handled and when itll be resolved (which usually takes a few hours). The UI is definitely better than our previous EHR system and notes are grouped in an easy-to-review format. One thing that most other EHRs lack is a dedicated phone app and most of them just rely on cloud-based access, which is not ideal. Eyefinity has an iPad kiosk function that is fantastic.

Cons

It is prone to random crashes and bugs, so I have to reach out to the software support every other month. That's actually where I noticed the quick response and efficiency of the team. I would like to have more control over software settings and there are better ways to handle charting. It makes it way too complicated for a newbie. Also when there are too many tabs for their server to handle, the software slows down. I wish there was an on-site version available as well.

“Not that much pleased with the service

Pros

The software is put together and designed specifically for eye clinics and ophthalmologists.

Cons

Their service is sub par and we do not feel heard.

“Amazing EHR with a lot of features

Pros

Quick documentation and e-prescription makes it easier to use. It comes at an affordable price and they have made it with an eye clinic in mind so little customization needed.

Cons

I think the color vision testing feature needs some improvement.

“Not the best but does the job…

Pros

It is not as sophisticated as other solutions but gets the job done. The ipad version is very convenient for our staff.

Cons

The patient examination forms take a lot of time to fill.

“Great for making charts

Pros

The layout in this EHR is straightforward making it incredibly user-friendly. I appreciate the left sidebar summarizing the patient chart saving me from scrolling through multiple pages like with other software.

Cons

Remembering where the pharmacy and PCP tab is a recurring issue for me. It would be helpful if those were more accessible since they're frequently used.

“So Annoying

Pros

The autofill and drawing options are great features...

Cons

The excessive number of tabs makes charting difficult and time-consuming. Customization options are lacking impacting efficiency negatively.

“Good.

Pros

It is quite a convenient software, a little overwhelming on iPads but much better than computers.

Cons

Time consuming when attempting to put in examinations.

“Super helpful

Pros

It is very easy to use and the video tutorials on the website are super helpful.

Cons

I need the settings to be more flexible so I can change it according to my settings.

“Incredibly useful tool in office

Pros

Eyefinity is the finest it has been exceptionally supportive. It keeps patients in order so we know what time they are supposed to be here. It puts most of the patient data into the software. It is exceptionally organized and has been a gigantic offer of assistance when it comes to our office.

Cons

There are some things that can be settled indeed in spite of the fact that it could be a great system such as upgrades are appalling.

“Great EHR tool

Pros

It is convenient to use and really easy to enter data into the software as it is really user-friendly and it also has amazing customer support.

Cons

It has some glitches but due to good teamwork, they usually solve the issues within no time.

“Used to be a good software when I used it…

Pros

It's been effortless to grasp and use everything here. I love the simplicity combined with the ability to easily update patient charts. Its seamless integration with EPM is a huge plus.

Cons

There wasn't much I disliked about this software but ultimately we switched to Revolution.

“Eyefinity EHR Review

Pros

It is convenient to use and I really like the video tutorials as they are of great help.

Cons

It is a great software but in my opinion, it should have more feasibility to change settings.

“Would like to see some updates!

Pros

Eyefinity EHR is pretty easy to use and the video tutorials they provide you with make it even easier to learn!

Cons

I wish there were somethings in the software that I could customize for my needs! Hope to see this being a possibility with future updates.

“It has worked well for us.

Pros

It works best on iPads even though it may get heavy.

Cons

It takes too long when doing examinations on it.

“User-friendly

Pros

It is cloud-based which is super awesome. It is user-friendly and navigating through is easy. I love the app.

Cons

It is not as adaptable particularly in the letters.

“Always improving

Pros

Electronic prescriptions and referral letters are super easy, and they save a lot of time. They are always improving the product based on user feedback which is something that I really like about it. They keep on adding new features to the system on a regular basis which makes workflow smooth and efficient.

Cons

I would’ve liked it more if there was only one program that did all the work.

“Do companies beta test.

Pros

I can't fault anything here. Recommending it to competitors might slow them down; it's that efficient.

Cons

There's a lot that's frustrating here. Navigating through multiple screens is cumbersome especially when inputting data for glaucoma or medical patients. It's added significant time per patient.

“Eyefinity

Pros

It is easy to learn and train new employees. It is quick and easy to use.

Cons

Loading pages take more than 20 seconds each time, so when we click save to go to the next page the same thing happens and it is very frustrating for us.

“Great system

Pros

Communication is great with the help of this software. It is easy and much more effective as it helps forward notes and referrals to other offices. It is much better than faxing paperwork. Great tool.

Cons

The adding modifier to contact lens fitting codes is a very long process, takes a lot of time. And during pt exams, error messages keep popping on the screen.

“Good Software

Pros

This EHR has a ton of incredible features and the client assistance and backing are extraordinary. Certainly, the preferred interface over our old EHR framework and notes are sorted out such that it is anything but difficult to audit.

Cons

Learning the tool and navigating through is difficult in the beginning when you’re new to using this tool. After using it a couple of times it gets better.

“Great customer support

Pros

This system has many great features. The support team is amazing, they always respond quickly whenever an issue arises. We can contact support through multiple channels including Facebook.

Cons

It is difficult to explore. It nearly feels that the product is still being developed. Somethings work extraordinary and others not really. There are numerous steps and clicks to get what exactly should be easy to do.

“EHR

Pros

The software's simplicity shines and the video tutorials are top-notch.

Cons

I wish there was more flexibility in adjusting software settings.

“Eyefinity EHR

Pros

While iPads can be a bit heavy they're a definite improvement over computers.

Cons

Entering examinations feels time-consuming.

“A very good EHR with great upside

Pros

Protocols here really amp up speed and efficiency especially for our medical practice. The documentation levels are impressive making routine eye exams swift and smart fields are a standout feature. Importing prescription meds directly from the patient's pharmacy is a massive time-saver.

Cons

Documentation for newer technologies needs improvement for better customization. Prescription medication dosages should be better customized per user for automated data filling.

“Why I love my u

Pros

The cloud-based nature and exam navigation are incredibly user-friendly. The app is a favorite.

Cons

Lack of customization especially in creating letters.

“Keeps getting better

Pros

The software's regular enhancements based on user feedback are what I admire most. It's continuously improving like with the patient portal significantly boosting workflow and efficiency.

Cons

Seamless integration between EHR and EPM is desired. Having one program that does everything would be more convenient.

“Eyefinity ehr

Pros

Its ease of use and speed are commendable.

Cons

The software's requirement to click 'save' and the slow loading times are frustrating.

“Eyefinity

Pros

Simple to use easy-to-navigate pages.

Cons

Ebuy doesn't offer all the vendors we use.

“Great system

Pros

Straightforward data entry and ease of use.

Cons

The app frequently experiences issues but they're usually resolved swiftly.

“Great Product

Pros

Communicating with staff or doctors during busy periods using Intramail is a game-changer. DirectMail for forwarding notes and referrals is far quicker and more effective than faxing.

Cons

Adding modifiers to codes is a lengthy process. Error messages during patient exams are disruptive.

“Easy to Navigate

Pros

Seamless navigation and excellent organization.

Cons

System errors occur about once a month necessitating customer service calls for resolution.

“Eyefinity upgrade

Pros

The system's ability to connect screening devices and track past exams is impressive. Recommending family exams during calls based on their history is a huge plus. Compatible with tablets and desktops.

Cons

Contact lens input is improved but still time-consuming. Issues with speed and blaming the internet or EHR without resolution.

“Easiest EHR to use!

Pros

Besides being self-explanatory its flexibility and navigation are fantastic. After trying several others this one stands out.

Cons

Currently there are no downsides. After trying several EHRs this one stands out positively.

“Good Software

Pros

This EHR has numerous great features excellent customer service and a far superior interface compared to our old system. Note organization is a breeze.

Cons

The initial learning curve and navigation are challenging but it becomes easier with practice.

“Gets the job done!

Pros

User-friendly tailored specifically to the field and the iPad kiosk feature is a standout.

Cons

Dealing with two separate Eyefinity systems feels overwhelming. Integration into one system would be more preferable.

“Great Functions and customer service

Pros

Loaded with features and rapid tech support responses offering multiple contact options including Facebook.

Cons

Navigation is difficult feeling like the software is still in development. Some functions work well while others are overly complex.

“Epic wins vs epic fails

Pros

It's fantastic that trained staff can step in if the doctor is occupied ensuring smooth information flow.

Cons

The ability for a doctor to finalize an exam without complete program data for billing purposes is a notable issue.

“Must have practice management system( Officemate or Eyefinity PMS) separate from EHR

Pros

Contact lens products load accurately but pricing in the management system needs attention.

Cons

Using OfficeMate for typing exam notes and then charting in Eyefinity EHR improves efficiency. Data-driven tasks like contact lens trials can be cumbersome.

“Money Pit. Stay away

Pros

They're pleasant but unfortunately the product feels incomplete leaving the support team struggling.

Cons

The product feels incomplete and lacks basic expected features in a practice management program such as calculating receipts for tracking income.

“EHR is tolerable PManagment makes you want to kill yourself

Pros

While mostly functional the EHR lacks personalization unlike systems like ExamWriter which I prefer for their templates.

Cons

The practice management software's performance is extremely poor with issues in communication and billing making it a frustrating experience overall.