Medical Practice, 11-50 employees
Less than 6 months
“Easiest EHR to use!”
Pros
Besides being self-explanatory its flexibility and navigation are fantastic. After trying several others this one stands out.
Cons
Currently there are no downsides. After trying several EHRs this one stands out positively.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
Less than 6 months
“Good Software”
Pros
This EHR has numerous great features excellent customer service and a far superior interface compared to our old system. Note organization is a breeze.
Cons
The initial learning curve and navigation are challenging but it becomes easier with practice.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
Less than 6 months
“Gets the job done!”
Pros
User-friendly tailored specifically to the field and the iPad kiosk feature is a standout.
Cons
Dealing with two separate Eyefinity systems feels overwhelming. Integration into one system would be more preferable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Great Functions and customer service”
Pros
Loaded with features and rapid tech support responses offering multiple contact options including Facebook.
Cons
Navigation is difficult feeling like the software is still in development. Some functions work well while others are overly complex.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Epic wins vs epic fails”
Pros
It's fantastic that trained staff can step in if the doctor is occupied ensuring smooth information flow.
Cons
The ability for a doctor to finalize an exam without complete program data for billing purposes is a notable issue.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
9
Functionality
6
Medical Practice, 1-10 employees
Less than 6 months
“Must have practice management system( Officemate or Eyefinity PMS) separate from EHR”
Pros
Contact lens products load accurately but pricing in the management system needs attention.
Cons
Using OfficeMate for typing exam notes and then charting in Eyefinity EHR improves efficiency. Data-driven tasks like contact lens trials can be cumbersome.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
9
Functionality
6
Medical Practice, N/A employees
Less than 6 months
“Money Pit. Stay away”
Pros
They're pleasant but unfortunately the product feels incomplete leaving the support team struggling.
Cons
The product feels incomplete and lacks basic expected features in a practice management program such as calculating receipts for tracking income.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Medical Practice, N/A employees
Less than 6 months
“EHR is tolerable PManagment makes you want to kill yourself”
Pros
While mostly functional the EHR lacks personalization unlike systems like ExamWriter which I prefer for their templates.
Cons
The practice management software's performance is extremely poor with issues in communication and billing making it a frustrating experience overall.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3