Fusion By Ensora Health Reviews

Pros

The access to client information is great. I can easily jump from one page to another without any slowdowns and that helps me stay efficient. It's nice being able to review everything I need in one place.

Cons

The mobile app is really hard to use. Moving between pages and files is frustrating. I also wish you could import the last daily note to the newest IFSP progress notes.

Pros

It does what it's supposed to do and gives a solid summary of our financials. It's not perfect but it gets the job done and helps me stay on top of things. I can appreciate that!

Cons

I don't like that it doesn't sync with Microsoft Office calendars and it doesn't link with WebABA or WebABA's billing software. This makes it a nightmare for our office since we have to run two EMRs and two billing systems. It would be so much easier if It just included ABA billing. Also the recent price increase doesn't seem to match any noticeable improvements.

Pros

The ease of use stands out for me. Its super user friendly and I love that you can send reports directly through it.

Cons

I have not faced any issues with it. Its amazing.

Pros

Its pretty simple to use and helps me get everything done. I find it very convenient.

Cons

I find it difficult to get response from the support team when I have an issue. Their customer care needs to improve.

Pros

Really like how user friendly it is. It makes learning and using it as a provider really easy. Plus I appreciate how you can access various areas of Fusion but it can also be limited to only the information and areas you need. Works however you want it to!

Cons

There are often issues where Fusion is slow or completely unavailable for long periods. Also using Fusion on mobile is tough and I cant access it easily from my phone at home neither can I view multiple schedules at once.

Pros

It covers the everyday needs of an OT, PT and speech therapy clinic pretty well and handles the general day to day workflow functions.

Cons

The extra charges for every add-on are frustrating and the system can be inconsistent, inaccurate and unable to generate some reports we need.

Pros

The interface is very simple, the tools are user friendly and features like pull forward make the workflow really convenient.

Cons

Well one thing I'd still like to see is pull forward for individual items instead of an entire section such as carrying forward specific therapy goals. Our billing team has also run into frustration when trying to bill multiple services on the same day since those cases require using a third-party program.

Pros

Filing claims takes a fraction of the time with Fusion and that's been the biggest win for me. If time is money, this software has honestly been priceless.

Cons

Switching bank accounts was the frustrating part and it created a lot of extra work on my end. I really wish there had been a simpler way to handle that process.

Pros

Being able to carry over previous information quickly is really convenient and saves a lot of time.

Cons

I noticed that the thing slows me down is having to leave the person's profile and go to another section just to add a document.

Pros

Scheduling, documentation, customer service and the overall navigation in Fusion are all very accessible. The platform is simple to use and even the error messages come across as friendly and personable which makes the experience better.

Cons

I'd still like to see a more direct way to access missed visits or at least an easier method for generating a missed-visit count instead of having to go into the "auth dates" section and count them manually.

Pros

The system is very user friendly, training new staff doesn't take much effort and the billing process is simple.

Cons

The cost can be a downside and at times it's difficult to get troubleshooting help when it's needed.

Pros

I must say the sign-on platform is very user friendly and moving through it feels simple to navigate.

Cons

My only suggestion would be to add a way to filter and download monthly visits.

Pros

Handling notes, evaluations and progress summaries is very simple and user friendly.

Cons

Coming from a CPA background pulling the data needed for financial reporting can still be difficult even though it has gotten better over the last year. Every now and then the system also misses a client who needs a reevaluation or progress summary when they arrive with an evaluation from another provider.

Pros

Booking appointments and documenting notes has been very simple which makes day to day use really convenient.

Cons

The part I don't care for is the repeated price increases and overall it seems quite expensive.

Pros

Fusion was easy to access and it was also very simple to learn while I was completing my Level I fieldwork for my OTD program.

Cons

Writing a note was confusing at first because I wasn't sure how to schedule an appointment. After I figured that part out, everything went much more smoothly.

Pros

It's especially well suited for pediatrics which has been a big advantage for us. Just as important, the technical support has been very reliable. There was a bit of instability a few years back but things seem to be in a very good place now.

Cons

I'm not a fan of the process for handling enhancement requests, where users submit ideas and then vote on them. I'd rather not spend time going through what everyone else wants and deciding whether to vote yes or no. To me it would make more sense for the programmers and business specialists to decide which enhancements are worth pursuing.

Pros

Adjusting schedules is simple and the direct messaging with patients is really helpful. I also like how documents are organized by type and the documentation reminders help keep everything on track.

Cons

Some of the automated reminders don't apply to every patient but there isn't a way to remove those from my list.

Pros

The thing that is really helpful is being able to see everyone's schedule . Also it is nice to have access to all the scanned files and the documents from the initial evaluation in one place.

Cons

I don't like having to write a daily note for every evaluation, re-evaluation and treatment progress note.

Pros

Being able to pull information from previous notes is really useful and it's simple to bring data over from existing documentation.

Cons

There aren't many pre-populated options available and there's no audio feature for adding notes.

Pros

Fusion lets me keep my personal notes while still sticking to standard practices and the pull forward feature helps a lot with that.

Cons

As an evaluating therapist, updating goals takes extra steps which can be challenging.