Fusion By Ensora Health Reviews

Pros

Having the goals already built into the system is a huge plus since I don't have to waste extra time typing or rewriting them myself.

Cons

There wasn't anything I disliked about it.

Pros

It lets me get ready ahead of time for what to expect when I walk through the door.

Cons

A few of the scheduling tools can be confusing and take some effort to figure out.

Pros

The platform is very user friendly. Its interface is simple to move through and visually pleasant especially compared with something like NetHealth which can feel cluttered and overwhelming.

Cons

At this point I really haven't come across any downsides.

Pros

Before the Therapy Brands takeover, Fusion was a fairly solid platform for billing and documentation. The setup process was reasonably manageable, even though I had to customize a lot of it myself to fit how my clinic operates. At that point it felt like a good product overall.

Cons

Stay away from this software. There are endless add-on and per-use fees layered onto an already expensive system which makes it especially hard to justify for solo or smaller practices. Customer support is also painfully slow, if it responds at all. I ran into a problem where the intake forms were not being delivered to my clients families or were unusable once received and this was for a feature I was paying extra to access. The response I got was basically, just resend it, followed by them closing the case, as if I hadn't already tried that and as if that counted as meaningful support for a paid add-on that simply did not work. At no point did anyone offer a refund or any kind of compensation. On top of that we were paying monthly and were never clearly told that the contract would auto-renew or that we would be locked into another full year unless we gave written notice 90 days before the renewal date. Now they are saying we owe for an entire additional year because we gave notice 60 days before switching instead of 90.

Pros

Everything is very well organized and it's simple to navigate and understand without much effort.

Cons

One frustrating issue is that I sometimes hit the erase button on the right side of the evaluation sections by accident. Making those buttons smaller would help avoid those mistakes.

Pros

Having access to it is far more convenient than using traditional note sites.

Cons

There are occasional visual glitches, for example, the wrong client sometimes appears and you have to readjust it after clicking.

Pros

One of the best parts is the pull-forward feature along with how simple and organized everything feels. The graphs are really helpful for tracking client progress and I also appreciate being able to archive or master goals. Another plus is the option to contribute to and collaborate on documents with other therapists.

Cons

A limitation is that you can't select specific individual items to pull forward and have to bring over an entire section instead. It would also be better if there were an option to use check boxes.

Pros

The documentation workflow seems much more organized which has been a big plus. The on-demand help feature has also been genuinely useful whenever I need quick guidance.

Cons

I feel like its main calendar layout could be improved since it would be better to view the full day without having to scroll. The hover function can also be a bit overly sensitive at times.

Pros

Having carryover notes and goal data available for daily clinical notes is a big plus and makes documentation much more efficient.

Cons

There really isn't much to complain about overall aside from some formatting issues with standardized assessments when entering data and scores.

Pros

Navigation is simple and the system runs quickly and reliably while offering all the features we need.

Cons

It would be even better if schedule changes could trigger notifications by email or text message.

Pros

From day one Fusion has been very user friendly for me. It comes with a lot of really useful features, including report templates, simple SOAP note formatting and smooth billing. On top of that the staff support has been excellent and always available when needed.

Cons

At the beginning I find it a bit overwhelming and complex simply because there are so many features packed into it.

Pros

Simple to use and manage and it really helps you stay informed and understand things better.

Cons

It can be a little confusing at first but once you figure it out, it works well.

Pros

Everything is well organized and the system is user friendly overall.

Cons

I can't delete goals or eval reports/daily notes when I start them by accident. Even when I click the delete button, it still won't remove them.

Pros

Coming from an SLP student who regularly works with different EMR platforms, Fusion felt very user friendly and didn't take long to learn.

Cons

There were times when it went down for maintenance and that sometimes got in the way of taking notes.

Pros

New team members tend to pick it up quickly which makes training a lot less stressful. Since it was built specifically for pediatric clinics, it works better than adult/peds systems because the templates are tailored only to the patient population we actually see.

Cons

Report filters aren't very user friendly and the newer "case" option adds extra steps to scheduling that I don't think are necessary. I also have a hard time getting older legacy reports to run and at this point I've mostly stopped trying.

Pros

The calendar works really well and the goals section makes tracking data feel very user friendly.

Cons

One thing that's frustrating is not being able to pull forward information from a reassessment into a progress note or the other way around.

Pros

Scheduling patient appointments is one of the most useful parts of Fusion and it helps keep the calendar organized.

Cons

I noticed the thing that's missing is the ability to see who made changes to patient appointments on the schedule. It also doesn't notify me when a patient's plan of care is set to expire within the next 6 months.

Pros

Getting around the system is simple. The program is very simple so it doesn't take much time to learn and use comfortably.

Cons

Well it is annoying that canceled appointments still remain visible as a shadow.

Pros

Everything across the software is simple to use. It's very clear to look at my schedule and quickly pull up important client information whenever I need it.

Cons

The experience has been really positive.

Pros

It is very simple to navigate and use. Being able to view my full schedule in one place is really helpful and I appreciate having all the tools and options visible on the left-hand side where they're quick to access.

Cons

I don't have any complaints about it. I've worked with many systems in my field and this one has been my favorite by far.