Fusion By Ensora Health Reviews

Pros

Fusion is really easy to move around in especially when I'm checking my schedule or looking at other clinicians calendars. The interface is visually pleasing and the way the side task bar is arranged makes everything feel organized and practical.

Cons

At first getting through client files was a bit frustrating because it seemed like too many steps were needed to reach different documents and records. It would be much more user friendly if there were separate, clearly labeled links that made it faster to access exactly what's needed in each client file.

Pros

Compared with the EMR system we used before, this one has made our documentation process much quicker.

Cons

Having both a progress note and a POC is pretty confusing. The terminology is hard to keep straight and it's difficult to remember how they differ.

Pros

Scheduling and updating appointments is very simple to use.

Cons

It has been excellent overall, the only minor downside is the scheduling maintenance window but it really isn't a big issue.

Pros

Getting to other notes is very convenient and the layout is simple to move through.

Cons

There's no way to catch grammar mistakes and I can't add notes directly onto existing notes.

Pros

Its interface is really user friendly which makes the software pleasant to work with.

Cons

Every now and then there are small bugs or the system freezes.

Pros

The way the entire website is laid out really stood out to me, I genuinely loved how organized everything felt.

Cons

At times the system ran a bit slowly especially when I was using the school Wi-Fi.

Pros

After using it a few times the system becomes pretty simple to navigate.

Cons

While completing a progress note, there wasn't a section for subjective information so I also had to enter a daily note.

Pros

Navigating this software is very simple. I can quickly pull up my clients, check the schedule and move through everything without any trouble. I haven't run into any problems and using it has been smooth the whole time.

Cons

At this point I can't think of anything I dislike about it.

Pros

Fusion works as a full all in one practice management system and overall it feels user friendly. The knowledge base is fairly extensive which helps when looking up details on features or recent product updates. The reporting tool, called Insights, can be a really powerful addition for a practice and I also appreciate that the platform is specifically built for pediatric therapy.

Cons

Although the newer version of Insights gives users more flexibility with reporting, it is definitely not very simple and can be difficult at times when trying to pull the exact information needed. There are situations where I still cannot generate certain practice data I am looking for. On top of that its customer support has declined over the roughly nine years our practice has been using the system. It used to be much easier to get help but now we often struggle to get answers to our questions and reaching Support has become more challenging.

Pros

Being able to search for clients and keep everything organized is incredibly convenient.

Cons

At first it took some time to adjust but once I got comfortable with it, it ended up being much better than the system we used before. The only part I still sometimes struggle to remember is adding cases so our therapists can bill since that was not something I had to do previously and it still slips my mind now and then.

Pros

The note layout is something I really appreciate especially being able to jump from a summary into a full note without wasting time. It works wonderfully for quick documentation and can be done in under three minutes. Billing insurance companies is also very fast and the automated alerts are helpful whenever something is missing or entered incorrectly. Pulling up a patient is simple and I can quickly reference all of their documents and dates of service. The automatic remittance integration is another feature I really value.

Cons

I'd still like to see more tests available in the fill-in evaluations and progress notes such as REEL and Rosetti. Recurring schedules could also be more flexible, with options for a specific week and day of the month like the 1st Monday or the 1st and 3rd Tuesday. It would also help if secondary billers could view the original remittance from the primary payer while reviewing claims since that is often requested. We can print it manually now but having that sent electronically at the same time as the secondary payer submission would be much better. I also wish there were an introductory billing option for smaller or newer businesses managing fewer than thirty cases.

Pros

Scheduling is very convenient and it helps keep me accountable for billing and completing the note once an appointment is on the calendar. After the note templates are set up, filling them out is simple. The evaluation documents are also very detailed and comprehensive.

Cons

Having managers or supervisors sign notes feels tedious and repetitive.

Pros

Fusion is very user friendly and quick to navigate. The support team is responsive, takes feedback seriously and answers questions in a timely way. Pulling data for reports is also simple and efficient.

Cons

I'd still like to see more customization in it like being able to show the number of therapy hours directly on the calendar view. It would also help if report fields could be combined more flexibly to build custom reports. At times reports or system updates affect functionality without any advance notice which can cause some issues.

Pros

My therapists picked it up quickly and documenting sessions has been very simple for them.

Cons

The intake workflow feels disjointed and not very well connected. It is already one of the pricier platforms for OT/ST so having to pay extra for intake paperwork is frustrating. It also creates a big cost burden that I'm charged full price for several team members who only use the system part-time.

Pros

Keeping multidisciplinary documentation in one place makes it simple to pull notes over and the quick phrases option helps speed up daily charting.

Cons

One limitation is that it doesn't allow customized evaluation templates for specific insurance requirements.

Pros

The program's layout works well and the tabs along the side of the chart make navigation really helpful.

Cons

Appointment scheduling takes more steps than it should. When you're already in the client's appointment screen, you still have to enter the name again. If the therapist's name gets missed, there's no way to add it from that same screen so you have to back out and start over. It would also help to have the option to choose from an existing time scroll instead of manually typing in the time every time. Fixes like these would make time management much better. It may also be worth adding a portal tab to the sidebar inside the patient chart. Another nice improvement would be being able to move the provider's name around on the front board.

Pros

I like the look of the software as it is really appealing and overall it seems very user friendly to work with.

Cons

I'd like more freedom to customize the evaluation report templates on my own so they can better reflect the specific things I assess.

Pros

The calendar layout and dropdown menus are simple to work with and the evaluations are simple to complete.

Cons

Since the new case section was added, switching between schedules while filling things out has become more difficult. It also doesn't really make sense that, as an OT, I'm able to comment on notes from another discipline.

Pros

Getting into the system is simple and it works really well for therapists. Moving around the platform feels very user friendly and convenient.

Cons

The reporting tools are fairly limited. A lot of the reports are only actually useful if you're on the full billing plan.

Pros

Having this cloud-based system is really convenient because patient records can be accessed from anywhere with an internet connection. There's no need to maintain on-premise servers which helps cut down on IT expenses. The interface is also user friendly, with an user friendly layout that makes navigation simpler for healthcare providers. On top of that the customizable dashboards help improve workflow efficiency.

Cons

One limitation is that in some documentation areas, there's no option to modify, add or use "add from last," which ends up slowing things down.