Fusion By Ensora Health Reviews

“iPad-Friendly with Clean Reports but Lacks Incoming Fax Support

Pros

It does almost everything I need, and using it on my iPad is a breeze. The reports also look great.

Cons

Not being able to receive incoming faxes is frustrating because I have to pay for another eFax service just for that. Customer service is also slow, and I'd love an option to override or delete things when needed.

“Had a great experience with Fusion

Pros

I find scheduling excellent. The documentation is top-notch, and the communication through the system works well.

Cons

I think billing improvements are necessary. Better communication with insurance company ETF payments and remittance is needed. Despite providing the information to the insurance companies, they still send paper checks. Additionally, I would prefer to have the ability to email billing balances in bulk and view the history of client communication for each patient.

“Needs some updates

Pros

The look and interface of the software are really good, clean, modern, and user-friendly making it a pleasure to use. Even new users find it easy to navigate, which makes it really easy to learn. I believe it's also highly accessible, thanks to its simple layout and the range of features that are easy to locate and use. Whenever I've had any issues or needed assistance, I reached out to customer support, and they were always quick to respond. Their helpful customer service made a positive impact on my overall experience. It's really great to have such reliable support whenever I need it.

Cons

The price is a bit high according to me. It is high as compared to other EMR softwares and it also lacks a lot of other built in features.

“Good but can be improved

Pros

I value how it convenient and direct it is. Everything I need is consolidated in one location which removes the need for having physical documentation.

Cons

In my opinion, feeding should be treated as a separate discipline from speech.

“Excellent software for therapy

Pros

Organization is key! Being able to easily view and adjust my schedule has been fantastic.

Cons

I often get logged out. I would love the capability to stay logged in on two devices simultaneously in the future.

“A great tool with simple features

Pros

The customer service always responded me effectively. It is the highlight for me. Also I think the system is really easy and adaptable. Anyone can learn and teach it to others.

Cons

I started using this product 5 years ago and there isn't much that has changed. I have suggested a lot of ideas but still haven't seen any progress. I wish I could customize more features in Fusion.

“Fusion of so many amazing features

Pros

Fusion helps us manage multiple areas of our practice from one place. I love the integration between profiles, patient records, claims, billing, and the portal. The new customized intake forms are a significant advantage!

Cons

It is getting better, but I wish there was more flexibility in the reports. I would like to pull any field from the profile into a report.

“Compatible and useful

Pros

It is such an amazing tool that provides accessibility and covenience for people with any type of visual impairment. Great for managing my documentations.

Cons

As a new customer, I find it somehow quite challenging and tricky to use. It should be a bit more simplified.

“Great billing features

Pros

I love the calendar feature that allows me to input each appointment and automatically generate a note for billing once checked in.

Cons

There have been several times when multiple patients were present, and I didn't notice that one or two students weren't checked in. This resulted in notes not being generated, and it was only later that I realized some appointments weren't billed for.

“Made my life easier

Pros

I don't even want to think about what I did before Fusion. Since installing and setting it, I haven't looked back. It's a timesaver, efficient, and incredibly well-designed. The billing feature is amazing and adding home resources is easy, which benefits my patients. Customization is such an ease, and the scheduling and reminders are automatic. Documentation is simple, and the software has grown my practice while meeting all my needs. There are help articles and tutorials for almost everything, but customer support is always available. Accessing it on multiple devices is fantastic, and they now offer Teletherapy. Any issues have been minimal and promptly resolved. I can't thank the Fusion team enough for this excellent product. I tried many other software options before choosing Fusion, and none compare. This is truly an incredible system.

Cons

I honestly have no major complaints. Occasionally, I can't get a live person on the phone, but this is a minor issue because I rarely need to call, and when I leave a message, they respond promptly by phone or email.

“Love it, wish it was more affordable

Pros

I really enjoy that Fusion is designed with pediatric use in mind. The platform is tailored to meet the unique needs of therapists working with children, which makes it a perfect fit for my practice. The ability to complete all my documentation and billing in one place is incredibly convenient. It allows me to focus more on my patients and less on administrative tasks. I can easily document sessions, track patient progress, and handle billing without switching between systems. This integration of features has saved me a lot of time and keeps everything organized in one place.

Cons

For a small practice with one or two therapists providing part-time services, Fusion is expensive. I wish there were different price points for small clinics like some other EMR products offer. I often find myself searching for software that fits my budget better.

“Handled my work more effecienctly

Pros

This software has significantly reduced the additional workload for me. As a pediatrician I have found this really effective and useful service.

Cons

Sometimes there are bugs that pause for a few seconds before automatically progressing to a new page which can be annoying.

“Really like the electronic documentation

Pros

It is really great that it organizes my data really well. It organizes my schedules really well and makes billing very simple for me.

Cons

I found the software a little difficulty to use and learn. It is hard to access it sometimes.

“A bit frustrating at times

Pros

Fusion web clinic keeps my appointments organized by date and time, allows me to check in students, and then proceed with billing. It's simple and effortless to use.

Cons

It can be time-consuming to input all students into the system and bill with all the required information. If you forget to check a student in, you will have to save the SOAP note, go back, check in the student, and then submit the bill.

“I really love this program!!

Pros

Fusion is very streamlined, customizable, and professional-looking. I love how reports look when printed. The POC is automatically created based on the evaluation report and also looks very professional. Goals are automatically filled in on SOAP notes with progress graphs for progress reports. Work is easy to track with the tasks bar on the main schedule page. You can assign different tasks to a therapist, and the daily SOAP note reminder automatically appears once you check a patient in. It's a great EMR system.

Cons

I wish it was easier to create a POC when receiving an evaluation from another clinic. The only other downside is that it is the most expensive EMR system I've seen.

“A complete package for pediatric therapy group

Pros

It is so great to see that it is designed for a pediatric setting. Our multidisciplinary team can use it for everything from efficient record keeping to medical billing.

Cons

I have actually nothing negative to say about this software. It's good that navigation between patient billing accounts and patient records is simplified.

“Streamlines documentation and scheduling

Pros

I like how it makes writing therapy notes quick and efficient. The drop-down options for daily notes save me a lot of time. I also love the customizable setup for evaluations. The reminders for plans of care and evaluations are also very helpful.

Cons

There are minor glitches that bother me. I don't like having to specify am and pm for appointment times and I can't add "other appointments" at the same time there is a canceled appointment on the schedule (e.g paperwork).

“Handles my daily tasks and notes effeciently

Pros

When writing the daily notes I love that there are so many PT activities already present to choose and save from. It helps to make my work easier and quicker.

Cons

When filling in data for the goals section, it doesn't carry over information from previous visits. I would also like to mark a goal as met while keeping it visible but removing it as an option to be addressed. Currently, the only option is to delete the goal entirely, which I don't prefer.

“Very user friendly so far

Pros

Generally, Fusion is very simple to navigate, which is a huge plus for someone like me who needs to stay focused on my daily tasks rather than learning complicated software. The interface is user-friendly, allowing quick access to key functions, making it easier for therapists like myself to manage routine operations such as scheduling, billing, and documentation. Even though I haven't explored many of the other features, such as patient goals and documents, the parts I use most are efficient and user-friendly. The software makes it easy to keep up with appointments, submit billing, and document patient progress without any extra effort, helping me stay organized.

Cons

I'm not sure if there are any cons for me regarding the software. I know I'm not utilizing it to its full potential, and I am not sure about the cost of the system.

“Amazing tool for managing daily tasks

Pros

I enjoy how clear and easy it is to complete assessments and daily SOAP (Subjective, Objective, Assessment, Plan) notes. The system guides me step-by-step through the documentation process, ensuring I don't miss any important details. This guided documentation helps me complete entries quickly while maintaining thorough, organized notes. RedTeam's structured layout is especially helpful for project oversight, making it easier to track project progress and ensure that everything is documented accurately. Having such a clear process keeps my daily documentation efficient and organized.

Cons

I wish it were easier to edit or revise a note without having to make it a draft again. I also wish it was simpler to view current documents for each patient instead of finding them on your schedule and hitting view documents. Sometimes, when moving the mouse to view documents, the schedule switches to other patients.