Fusion By Ensora Health Reviews

“A fantastic tool!

Pros

The efficiency of this app is really amazing. I can easily create the right documentation in a short time. It is also really simple to set it up and use it. The customer support is always quick to respond.

Cons

The checkout feature is unclear. I can't always tell who has been checked out since it doesn't get grayed out.

“Our customer success manager was fantastic! When we switched over to support turnaround time long.

Pros

I love the integrated clearinghouse and the ease of posting payments. Claims are processed instantly and sorted into accepted, rejected, etc.

Cons

I dislike the lack of billing clarity when posting patient payments. It's difficult to see which dates were paid and which were not.

“We LOVE fusion! I couldn't imagine a better software!

Pros

Fusion is so simple to use. Notes are concise and not redundant, making them quick to write. Customer service is excellent!

Cons

Managing and finding goals is a bit challenging. I wish they were more visible when writing evaluations and re-evaluations.

“Easy to use. Streamlines aspects of a therapist's job.

Pros

I love how uncomplicated it is to use. The goal bank makes adding goals easy, and the SOAP note makes recording and tracking data simple. Also Fusion Web Clinic allows me to see goal progress in charts as I complete a SOAP note. Progress notes are easy with all the data readily available. Viewing client progress is easy for both me as the therapist and for parents and doctors.

Cons

Setting up different appointment types has to be done manually. For instance, if a progress note is needed every three months, Fusion doesn't automatically generate a progress note appointment; the user must change the appointment type manually. This isn't very time-consuming, but the system should be advanced enough to handle this automatically.

“Fusion works great for my company.

Pros

The documentation and billing features save me a lot of time. It's nice to have all my PAs, POCs, and re-evaluations tracked for me.

Cons

I look forward to being able to charge credit cards through Fusion. I continue to use my own evaluation and re-evaluation templates because they are faster for me, though this doesn't mean Fusion's templates don't work well for others.

“We've been very happy with Fusion Web Clinic. The more I use it, the better it gets!

Pros

Integrated insurance billing, upcoming credit card processing, and simple scheduling and note writing make it very efficient.

Cons

Credit card processing isn't active yet. I can't wait until this new service is fully set up!

“Overall it has been pretty good, but set up was very difficult and we're still learning!

Pros

It covers most of what you need in a note, and the signature feature is excellent. The retrieval capabilities are also impressive.

Cons

Navigating the system is challenging. If I start typing a note and step away, I lose track of which note I was on since the patient's name/date isn't on every screen. There's no option to undo or revert typing. Deleting or editing appointments can cause them to disappear or move unexpectedly, and there's no way to undo this. Editing often results in accidental deletions. It's also frustrating that I can't see which specific notes a patient owes when viewing the list. Additionally, paying full price for someone who visits infrequently has deterred me from hiring part-time substitutes. An office assistant can't add information to an evaluation without being credited, which is impractical. Supervisors should have the ability to override assistants' entries in SOAP notes and recall notes written by assistants. There are numerous issues with the system.

“Easy to use and great customer service

Pros

I forthright the add-on options for repeat treatments and how easy it is to click and add them to the note. The available activities list is also very useful.

Cons

There's little I dislike about it. Occasionally, my email autofills in inappropriate fields, which I then have to delete. But this is a minor inconvenience.

“Fusion has helped me significantly decrease the amount of time I spend dealing with billing.

Pros

The ability to handle insurance billing, track payments by payers and clients, and create invoices within the same program saves time and reduces errors.

Cons

Some processes for handling payments and corrections are not easy. Fusion has methods in place, but they are not always easy to understand.

“Still a couple things I would like to figure out, but overall been a very positive system.

Pros

The Task Manager bar is simple and effectively keeps track of tasks I need to complete in the upcoming weeks.

Cons

I'm still figuring out the POC system. I want reassessment notes to appear in the plan of care, but even after changing the visibility, they don't show up as desired.

“Fusion is very functional and easy to use!

Pros

Fusion offers variety of categories and the different tabs for organizational purposes.

Cons

I wish Fusion would send notifications or banners for schedule changes. It would also be great to add goals directly to reports.

“This is the third EMR system I have used and by far it is superior to the others.

Pros

Billing and applying payments are simple. The dashboard reminders for incomplete notes and unbilled charges are very helpful.

Cons

There are limitations on running certain reports. It's also frustrating that a progress update is generated with a re-evaluation and cannot be deleted. It would be beneficial if documents could be peer-reviewed before completion.

“I had very minimal training with this software and have found it very easy to use!

Pros

It's very intuitive and easy to teach yourself to use. It's efficient for SOAP notes and accessing client information easily.

Cons

My company doesn't use this software for evaluations because we find it difficult to adapt for that purpose. However, SOAP notes have been very effective.

“Good experience. Used to get someone on the phone with customer support, now they usually call bac

Pros

I like the billing system and having all patient information in one place. It's quite manageable and easy to use. Customer service is great when they call back, but when the admin is only in a couple of days a week, there might not be anyone to answer the call to resolve the issue. I get instant alerts for any issues, which help me stay on top of billing and other tasks.

Cons

I could probably use the system more efficiently with reports and other features, but I don't have time to explore and learn everything. It's expensive, especially for adding one part-time therapist. The system doesn't let you clear out old deleted patients, which I'd like to clean up. It also doesn't notify you if your billing isn't submitted within a certain timeframe (e.g., one month).

“Fusion is very user friendly?

Pros

I love its simplicity! The evaluation layouts are great, and I enjoy being able to add my own words into dropdown boxes without limitations.

Cons

I wish Fusion would calculate the total session minutes when I enter treatment time.

“Fusion has made tracking and authorizations very easy

Pros

Once you get used to it, it's quite intuitive, but the support team has been incredibly helpful and supportive in learning the system.

Cons

We can't make certain adjustments to Medicare claims in Fusion. If we don't set up a support call, it sometimes takes two days to get a response. We've opted for weekly support calls instead.

“User friendly, pediatric sensitive, promotes efficiency in documentation

Pros

As a pediatric PT for 37 years, I've never used a system so tailored to pediatric documentation, nor one so easy to learn and use. The system allows for efficient documentation, and the reports are comprehensive without being redundant. I love using FUSION.

Cons

I have very few complaints. It would be nice to have a feature that tracks the number of visits within a given timeframe.

“Fusion has been easy to use as a therapist and the layout is very functional.

Pros

I value the dropdown arrows for SOAP notes and assessments, which make my documentation more efficient. I often utilize the mastery setting in goal writing, allowing me to monitor my data and track when goals are achieved.

Cons

My least favorite aspect is the template for feeding therapy. It's not as efficient for me since I don't see many infants. I'd prefer something more general or segmented by age groups.

“Does Most Things Great But Support Lacking and Company Inflexible

Pros

Fusion has developed a stable and effective product. The app loads quickly in the browser, making navigation efficient. Most features are ideal for an SLP/OT/PT therapy clinic with clients of any age, even though it's marketed as pediatric-focused. The best part is the ease and speed of completing SOAP notes and submitting claims to insurance.

Cons

It's challenging to develop software that meets diverse user needs. After two years with Fusion, I've noticed a decline in customer service. Fusion used to be more accommodating and service-oriented. Our clinic doesn't expect custom features, but even small changes that would benefit us and other clinics are often refused. Support has also declined; a few months ago, the clearinghouse they use messed up many claims, and Fusion handled it poorly. Their support manager sent multiple long emails with confusing instructions, forcing us to call them. It was a disaster, even though we had only a few affected claims. I feel Fusion has become overconfident and lacks quality staff. They believe their support is excellent, but when we say otherwise, they respond with disbelief. I like the software overall, but it's becoming harder to work with as my clinic grows.

“Not great but it works.

Pros

It's useful to have all treatment notes and goals in one place. Notes can be completed quickly once you're familiar with the layout.

Cons

The software could be more intuitive. Some parts are repetitive and redundant, making documentation more tedious than necessary. The visual layout is cluttered in some areas, and there's either too much or too little space for typing notes.