Fusion By Ensora Health Reviews

“Streamlines documentation and scheduling”

Pros

I like how it makes writing therapy notes quick and efficient. The drop-down options for daily notes save me a lot of time. I also love the customizable setup for evaluations. The reminders for plans of care and evaluations are also very helpful.

Cons

There are minor glitches that bother me. I don't like having to specify am and pm for appointment times and I can't add "other appointments" at the same time there is a canceled appointment on the schedule (e.g paperwork).

“Handles my daily tasks and notes effeciently”

Pros

When writing the daily notes I love that there are so many PT activities already present to choose and save from. It helps to make my work easier and quicker.

Cons

When filling in data for the goals section, it doesn't carry over information from previous visits. I would also like to mark a goal as met while keeping it visible but removing it as an option to be addressed. Currently, the only option is to delete the goal entirely, which I don't prefer.

“Very user friendly so far”

Pros

Generally, Fusion is very simple to navigate, which is a huge plus for someone like me who needs to stay focused on my daily tasks rather than learning complicated software. The interface is user-friendly, allowing quick access to key functions, making it easier for therapists like myself to manage routine operations such as scheduling, billing, and documentation. Even though I haven't explored many of the other features, such as patient goals and documents, the parts I use most are efficient and user-friendly. The software makes it easy to keep up with appointments, submit billing, and document patient progress without any extra effort, helping me stay organized.

Cons

I'm not sure if there are any cons for me regarding the software. I know I'm not utilizing it to its full potential, and I am not sure about the cost of the system.

“Amazing tool for managing daily tasks”

Pros

I enjoy how clear and easy it is to complete assessments and daily SOAP (Subjective, Objective, Assessment, Plan) notes. The system guides me step-by-step through the documentation process, ensuring I don't miss any important details. This guided documentation helps me complete entries quickly while maintaining thorough, organized notes. RedTeam's structured layout is especially helpful for project oversight, making it easier to track project progress and ensure that everything is documented accurately. Having such a clear process keeps my daily documentation efficient and organized.

Cons

I wish it were easier to edit or revise a note without having to make it a draft again. I also wish it was simpler to view current documents for each patient instead of finding them on your schedule and hitting view documents. Sometimes, when moving the mouse to view documents, the schedule switches to other patients.

“A fantastic tool!”

Pros

The efficiency of this app is really amazing. I can easily create the right documentation in a short time. It is also really simple to set it up and use it. The customer support is always quick to respond.

Cons

The checkout feature is unclear. I can't always tell who has been checked out since it doesn't get grayed out.

“Our customer success manager was fantastic! When we switched over to support turnaround time long.”

Pros

I love the integrated clearinghouse and the ease of posting payments. Claims are processed instantly and sorted into accepted, rejected, etc.

Cons

I dislike the lack of billing clarity when posting patient payments. It's difficult to see which dates were paid and which were not.

“We LOVE fusion! I couldn't imagine a better software!”

Pros

Fusion is so simple to use. Notes are concise and not redundant, making them quick to write. Customer service is excellent!

Cons

Managing and finding goals is a bit challenging. I wish they were more visible when writing evaluations and re-evaluations.

“Easy to use. Streamlines aspects of a therapist's job.”

Pros

I love how uncomplicated it is to use. The goal bank makes adding goals easy, and the SOAP note makes recording and tracking data simple. Also Fusion Web Clinic allows me to see goal progress in charts as I complete a SOAP note. Progress notes are easy with all the data readily available. Viewing client progress is easy for both me as the therapist and for parents and doctors.

Cons

Setting up different appointment types has to be done manually. For instance, if a progress note is needed every three months, Fusion doesn't automatically generate a progress note appointment; the user must change the appointment type manually. This isn't very time-consuming, but the system should be advanced enough to handle this automatically.

“Fusion works great for my company.”

Pros

The documentation and billing features save me a lot of time. It's nice to have all my PAs, POCs, and re-evaluations tracked for me.

Cons

I look forward to being able to charge credit cards through Fusion. I continue to use my own evaluation and re-evaluation templates because they are faster for me, though this doesn't mean Fusion's templates don't work well for others.

“We've been very happy with Fusion Web Clinic. The more I use it, the better it gets!”

Pros

Integrated insurance billing, upcoming credit card processing, and simple scheduling and note writing make it very efficient.

Cons

Credit card processing isn't active yet. I can't wait until this new service is fully set up!

“Overall it has been pretty good, but set up was very difficult and we're still learning!”

Pros

It covers most of what you need in a note, and the signature feature is excellent. The retrieval capabilities are also impressive.

Cons

Navigating the system is challenging. If I start typing a note and step away, I lose track of which note I was on since the patient's name/date isn't on every screen. There's no option to undo or revert typing. Deleting or editing appointments can cause them to disappear or move unexpectedly, and there's no way to undo this. Editing often results in accidental deletions. It's also frustrating that I can't see which specific notes a patient owes when viewing the list. Additionally, paying full price for someone who visits infrequently has deterred me from hiring part-time substitutes. An office assistant can't add information to an evaluation without being credited, which is impractical. Supervisors should have the ability to override assistants' entries in SOAP notes and recall notes written by assistants. There are numerous issues with the system.

“Easy to use and great customer service”

Pros

I forthright the add-on options for repeat treatments and how easy it is to click and add them to the note. The available activities list is also very useful.

Cons

There's little I dislike about it. Occasionally, my email autofills in inappropriate fields, which I then have to delete. But this is a minor inconvenience.

“Fusion has helped me significantly decrease the amount of time I spend dealing with billing.”

Pros

The ability to handle insurance billing, track payments by payers and clients, and create invoices within the same program saves time and reduces errors.

Cons

Some processes for handling payments and corrections are not easy. Fusion has methods in place, but they are not always easy to understand.

“Still a couple things I would like to figure out, but overall been a very positive system.”

Pros

The Task Manager bar is simple and effectively keeps track of tasks I need to complete in the upcoming weeks.

Cons

I'm still figuring out the POC system. I want reassessment notes to appear in the plan of care, but even after changing the visibility, they don't show up as desired.

“Fusion is very functional and easy to use!”

Pros

Fusion offers variety of categories and the different tabs for organizational purposes.

Cons

I wish Fusion would send notifications or banners for schedule changes. It would also be great to add goals directly to reports.

“This is the third EMR system I have used and by far it is superior to the others.”

Pros

Billing and applying payments are simple. The dashboard reminders for incomplete notes and unbilled charges are very helpful.

Cons

There are limitations on running certain reports. It's also frustrating that a progress update is generated with a re-evaluation and cannot be deleted. It would be beneficial if documents could be peer-reviewed before completion.

“I had very minimal training with this software and have found it very easy to use!”

Pros

It's very intuitive and easy to teach yourself to use. It's efficient for SOAP notes and accessing client information easily.

Cons

My company doesn't use this software for evaluations because we find it difficult to adapt for that purpose. However, SOAP notes have been very effective.

“Good experience. Used to get someone on the phone with customer support, now they usually call bac”

Pros

I like the billing system and having all patient information in one place. It's quite manageable and easy to use. Customer service is great when they call back, but when the admin is only in a couple of days a week, there might not be anyone to answer the call to resolve the issue. I get instant alerts for any issues, which help me stay on top of billing and other tasks.

Cons

I could probably use the system more efficiently with reports and other features, but I don't have time to explore and learn everything. It's expensive, especially for adding one part-time therapist. The system doesn't let you clear out old deleted patients, which I'd like to clean up. It also doesn't notify you if your billing isn't submitted within a certain timeframe (e.g., one month).

“Fusion is very user friendly?”

Pros

I love its simplicity! The evaluation layouts are great, and I enjoy being able to add my own words into dropdown boxes without limitations.

Cons

I wish Fusion would calculate the total session minutes when I enter treatment time.

“Fusion has made tracking and authorizations very easy”

Pros

Once you get used to it, it's quite intuitive, but the support team has been incredibly helpful and supportive in learning the system.

Cons

We can't make certain adjustments to Medicare claims in Fusion. If we don't set up a support call, it sometimes takes two days to get a response. We've opted for weekly support calls instead.