“Fast scheduling and patient check-ins”

Pros

Booking patients in Fusion is quick to handle and checking them in or marking them absent is simple as well, even when it's a last-minute change or needs to be updated.

Cons

I noticed that it pauses for a moment when hovering over an appointment and if you work across multiple therapists schedules, it's possible to accidentally mark the wrong patient.

“Simple daily workflow”

Pros

Using Fusion By Ensora Health feels very user friendly and it's packed with functionality that makes day to day work much more manageable.

Cons

At times generating reports can be tricky and getting the exact report you need isn't always simple.

“Helpful scheduling and goal tracking”

Pros

Scheduling works well and the goal mastery tracking is really useful. It also makes it simple to collect and review data from week to week.

Cons

One thing that gets confusing is the schedule view because it's not always clear what each appointment is actually for. Since we offer multiple programs and classes, we often have to rely on billing codes to figure out what's what.

“Clinical documentation made simple”

Pros

Getting to the different tasks in Fusion is simple which makes it much easier to complete clinical documentation accurately and properly.

Cons

At this point there's nothing about it that I dislike.

“very functional daily workflow”

Pros

From day to day I find it practical and user friendly. The system is functional and the workflow makes sense so it's pretty simple to remember how to get things done.

Cons

The billing side can be a bit confusing and isn't always very clear especially when refunds are involved.

“Easy documentation that flows well”

Pros

The platform is very user friendly which lets me concentrate on treatment while still keeping my documentation detailed and high quality.

Cons

Getting digital parent signatures on telehealth notes isn't very organized right now. There are too many steps involved.

“Saves money and performs well”

Pros

Compared with a lot of outdated medical software, this one does a really solid job. It saves us a lot of money and for a medical application, it performs quite well while offering a better user experience than many other options.

Cons

There are still a few unique situations where it's not very clear which steps you're supposed to take and the user experience could still use some refinement. Even with that, it wouldn't stop me from recommending the product.

“Fantastic fit for therapy practices”

Pros

Fusion is an excellent option for anyone running a therapy practice.

Cons

The only downside that comes to mind is not being able to access certain features without reaching out to support like rules and timely filing documents.

“Scheduling tools built for therapists”

Pros

The therapist side is very user friendly and the scheduling features work really well.

Cons

Its billing and admin side still seems limited because it isn't well integrated. Also it needs a way to show therapists how many hours they've billed each week.

“Workflow that speeds up charting”

Pros

It is very user friendly. My daily documentation now gets done faster and with much better efficiency.

Cons

This is not really a complaint but it would be fantastic to have an option that combines progress from all disciplines into a single report.

“Well organized with note history”

Pros

Everything is very well organized and being able to pull information from a patient's previous daily note is something I really appreciate.

Cons

Well the pricing for sending invoices to patients and collecting payments through it is a bit higher than I'd prefer which is why we still haven't started using that feature.

“Convenient and quick to learn”

Pros

Using it is convenient and simple and getting the hang of it didn't take much time at all.

Cons

Scheduling especially setting up recurring appointments, can be a little complicated.

“Easy scheduling and documentation”

Pros

Everything about it is very user friendly. The documentation is organized really well and scheduling is simple and convenient.

Cons

Deleting a document or similar item can be a bit tricky when you need to do it.

“complicated billing”

Pros

The platform was fairly simple to use and the documentation made the setup process easier to work through. It also helps a lot with finding clients, uploading information and sending out reports which has been useful in day to day work.

Cons

The billing side has been harder to figure out and still feels more complicated than it should be. There are also smaller issues like automated texts going out to parents and then them replying to that number when there's nothing we can do on our end. Reporting is also more complex than expected. I was also disappointed to be charged for onboarding since it didn't end up being very helpful. On top of that the price feels high and I wish there were more customization features available.

“Easy for therapists and families”

Pros

It is very user friendly and it's especially nice that both therapists and client families can use it.

Cons

One thing I'd change is that IFSP notes currently get sent to families which I wish didn't happen.

“Helpful reminders, organized notes”

Pros

The reminders are really useful and I appreciate how the notes are structured.

Cons

Access to other people's documents feels a bit too restricted.

“Daily notes that save time”

Pros

Writing daily notes is simple and being able to carry activities forward makes the process faster and more convenient.

Cons

Its check-in process includes too many options which can feel a bit overwhelming.

“quick to learn”

Pros

Fusion really feels built with therapists in mind which made getting started fast and simple. I can quickly pull up the documents I need, enter and submit documentation without hassle and the color-coded schedule is something I genuinely appreciate.

Cons

The only issue I've run into is getting the pop-ups for patient check-ins to function properly though that may be related to my own hardware. Other than that, I don't really have any complaints.

“Friendly interface overall”

Pros

The interface is very user friendly and simple to work with.

Cons

Support could definitely be better. On top of that when users share suggestions for improvements, it doesn't seem like any action is taken.

“user friendly with flexible notes”

Pros

Navigation is very simple and it doesn't take much time to show others how to use it. I also really appreciate the pull-forward feature especially since I can still make edits after bringing the note forward.

Cons

When I hover and click on one patient file, the system ends up selecting a different patient instead. I notice this most often while I'm working on an appointment note.