Fusion By Ensora Health Reviews

“User friendly, pediatric sensitive, promotes efficiency in documentation”

Pros

As a pediatric PT for 37 years, I've never used a system so tailored to pediatric documentation, nor one so easy to learn and use. The system allows for efficient documentation, and the reports are comprehensive without being redundant. I love using FUSION.

Cons

I have very few complaints. It would be nice to have a feature that tracks the number of visits within a given timeframe.

“Fusion has been easy to use as a therapist and the layout is very functional.”

Pros

I value the dropdown arrows for SOAP notes and assessments, which make my documentation more efficient. I often utilize the mastery setting in goal writing, allowing me to monitor my data and track when goals are achieved.

Cons

My least favorite aspect is the template for feeding therapy. It's not as efficient for me since I don't see many infants. I'd prefer something more general or segmented by age groups.

“Does Most Things Great But Support Lacking and Company Inflexible”

Pros

Fusion has developed a stable and effective product. The app loads quickly in the browser, making navigation efficient. Most features are ideal for an SLP/OT/PT therapy clinic with clients of any age, even though it's marketed as pediatric-focused. The best part is the ease and speed of completing SOAP notes and submitting claims to insurance.

Cons

It's challenging to develop software that meets diverse user needs. After two years with Fusion, I've noticed a decline in customer service. Fusion used to be more accommodating and service-oriented. Our clinic doesn't expect custom features, but even small changes that would benefit us and other clinics are often refused. Support has also declined; a few months ago, the clearinghouse they use messed up many claims, and Fusion handled it poorly. Their support manager sent multiple long emails with confusing instructions, forcing us to call them. It was a disaster, even though we had only a few affected claims. I feel Fusion has become overconfident and lacks quality staff. They believe their support is excellent, but when we say otherwise, they respond with disbelief. I like the software overall, but it's becoming harder to work with as my clinic grows.

“Not great but it works.”

Pros

It's useful to have all treatment notes and goals in one place. Notes can be completed quickly once you're familiar with the layout.

Cons

The software could be more intuitive. Some parts are repetitive and redundant, making documentation more tedious than necessary. The visual layout is cluttered in some areas, and there's either too much or too little space for typing notes.

“User friendly but can be glitchy”

Pros

I find this EMR system very intuitive. The customer service team is almost always quick to respond and helps walk you through any questions. Billing is easy to manage, and keeping track of denied claims is simple.

Cons

I've encountered a few glitches that haven't been fixed yet. In the billing section, payer information for claims with primary and secondary payers doesn't auto-populate, despite an option for it. For over a year, I've been told this feature isn't usable. In the reporting section, you have to click outside the apply box to actually apply changes. My therapists also frequently complain that they can't delete documents started accidentally because the appointment was checked in. They have to delete appointments and reschedule them just to remove an accidental document or note.

“Owner of pediatric practice”

Pros

Designed for the pediatric population, the transition from our existing software program to Fusion has been relatively smooth.

Cons

As a new user of this software, it's hard to provide a detailed review. However, some functions could be improved, particularly in the therapy notes section.

“Fusion has given me hours back in my day! Thank you Fusion!”

Pros

Having access to a live person for troubleshooting is wonderful. Managing multiple site locations is very helpful, and the training modules for my staff are real time savers.

Cons

My business has unique aspects that make the system not fully functional. Overall, the system is great, but it can be challenging due to these unusual needs.

“We have used this EMR for several years. It is well-designed, functional, and easy to use.”

Pros

This software is comprehensive, allowing me to manage multiple offices from one location. Patient data is secure yet accessible, and it's designed for multiple disciplines. The billing and administrative sections are particularly beneficial for tracking claims and generating informative reports, saving hours of manual work.

Cons

My least favorite part is not being able to mark a patient as tardy or calculate attendance by date range. It would be more helpful to mark appointments as "Canceled by clinic," "Canceled by parent," or "Tardy" and then calculate these categories. We need to report these percentages to various insurances.

“We are so thankful for the support of the entire Fusion team.”

Pros

As a mom who started a nonprofit for children with special health care needs without a medical background, we needed an EMR software that's easy to use, self-explanatory, and cost-effective. Fusion fits our needs for both staff and therapists, offering scheduling, record maintenance, and billing from one source at a low monthly fee. We initially used a billing company, but when reimbursements were delayed, we switched to processing claims in-house. It was challenging, but the Fusion customer service staff provided excellent support, helping us feel confident in the transition. We're saving thousands of dollars and can track our reimbursements in real time. Thank you, Fusion Team.

Cons

There's not much we don't like! The therapists wish they could customize the SOAP Note more but appreciate its thoroughness.

“Easy to use. Helpful team if there are questions or issues. No software crashes”

Pros

The software has many helpful features and is easy to navigate. The support team always responds quickly to any issues or questions and provides excellent assistance. I've never had a negative experience with the support team. The messaging feature also makes it easy to collaborate with my team.

Cons

Working with Fusion has been great. No bad experiences, excellent features, no crashes, and a wonderful team.

“The Perfect Web Clinic”

Pros

The software is modern and easy to use, great for scheduling, billing, and note-taking. The authorization tracker is one of the best features, significantly helping maintain the clinic.

Cons

If there's something missing, I can't think of it. Every part I use makes me happy.

“Updates are fantastic!”

Pros

We've been using Fusion Web Clinic for 14 months now. Recent updates to back-office reporting and PA tracking have elevated this EMR to a new level. What we love most: fantastic customer service, responsiveness to user feedback resulting in improvements, therapy staff's appreciation for documentation efficiency, easy management of claims by the billing team, and the ability for management to pull specific reports for directing goals.

Cons

Sometimes it takes up to two days to hear back from support, so we've opted for weekly support calls.

“Old Dog/New Tricks”

Pros

I'll be recommending Fusion to every clinician I know. Our experience has been outstanding. Transitioning from a small, private-pay clinic with paper charts to electronic documentation, scheduling, and insurance billing was smooth and swift. Customer service is not only accessible but also incredibly fast! The tutorial videos are excellent, and the program itself is very user-friendly, even for someone like me who resisted moving away from a paper schedule book.

Cons

In some sections of the documentation, there's either too much or too little room to type notes.

“Fusion is a key component for the efficiency of my speech-language practice.”

Pros

The tutorials provided by Fusion are incredibly helpful, and their customer service team is quick to provide spot-on assistance when needed. Fusion continues to incorporate customer suggestions and requests, which means I can look forward to features tailored to my needs in the future.

Cons

I'm not a fan of the scheduler. I need to explore how the PM component works before giving it a five-star rating.