“Very easy to set up”

Pros

The software is very user friendly and it doesn't take much technical know-how to understand how to use it.

Cons

At times it can be a bit more difficult to use on an iPad compared with a desktop or laptop.

“Billing tracking and ERA win”

Pros

Efficiency and time savings have been a big plus for us. We especially love the ERA feature and how well it helps us stay on top of billing.

Cons

I feel like the thing that would make it even better is having a way to count visits and track units for each CPT code.

“smooth note carryover”

Pros

Being able to bring certain information forward from a previous note is really helpful and the system is simple to use overall.

Cons

One thing that still needs work is that after a patient is discharged, I continue to see a progress report marked as due.

“Simple navigation overall”

Pros

One of the best parts of using Fusion is how simple the navigation feels.

Cons

My biggest issue with it is that it occasionally doesn't save the information I enter.

“Helpful notes and document tracking”

Pros

From a therapist's perspective keeping up with documents and daily notes is really simple which makes staying organized much more manageable.

Cons

The messaging tool could use some work especially if it included a drafts option and let users attach pictures or emoticons in messages.

“everything about it is simple”

Pros

Navigation feels very simple and doing SOAP notes in it is really convenient.

Cons

It would be even better if there were a mobile app since carrying a laptop around all the time isn't always practical.

“Simple notes and evaluations”

Pros

Using it for note-taking and evaluations has been very simple which makes those parts of the workflow simple to manage.

Cons

The bookkeeping side is quite difficult to handle and getting support when needed is not very convenient.

“decent platform for student clinicians”

Pros

Fusion has been very simple to use. I've been working with it as a graduate student clinician in our on-campus Speech and Hearing Clinic and the experience has been positive.

Cons

I haven't run into any issues while using it.

“not the best fit for us”

Pros

Tracking daily tasks for each student was a helpful feature.

Cons

Since it isn't built with School Psychologists in mind, it didn't really support the kind of data we needed.

“Confusing tabs and file access”

Pros

Its scheduling page works well and makes it simple to keep track of appointments.

Cons

Accessing older patient files and documentation could be much better organized and easier to find. Even after 5 months of using it, I still don't fully know my way around the website. There are tabs I avoid entirely because I'm not sure what they're for.

“well organized tabs, quick to learn”

Pros

The document tabs are laid out really well which makes everything manageable and simple to learn.

Cons

There are times when the system goes down and that makes it hard to finish documentation on time.

“all in one tracking and billing”

Pros

Fusion brings documentation and billing into one organized system which makes it much easier to keep track of everything in a single place.

Cons

The biggest downside is the cost when you have multiple providers and it can be difficult for out-of-network providers to receive electronic remits.

“Clean design and simple workflow”

Pros

Its interface is simple to work with and the clean, professional formatting gives it a really nice look.

Cons

One thing missing is that it doesn't automatically calculate the attendance percentage.

“Helpful scheduling and note workflow”

Pros

The pull-forward option in reassessment sections is really helpful. Scheduling works well too and putting notes together feels very simple.

Cons

Tracking goal progress could be better. When I'm updating progress, it feels like I have to exit the note or assessment just to go back and check their progress.

“useful tool”

Pros

My fav feature is pull-forward one for daily notes as it has been really useful.

Cons

It would be nice to have appointment reminders sent out. I'm not sure whether there's a dedicated app for that since I only use the web link.

“Helpful pull forward feature”

Pros

Being able to pull information forward is really useful and saves time.

Cons

One thing that bothers me is that when I sign into it on my phone, it logs me out on my laptop. I'd rather stay signed in on both unless I choose to log out myself.

“easy to set up”

Pros

It's simple to navigate, lets you add exercises and gives plenty of personalization options.

Cons

At times it can feel a bit overwhelming when so many options are available especially before you figure out which features you'll use the most.

“Detailed tools for therapists”

Pros

There's a lot of detail in the system especially for therapists which is something I really appreciate.

Cons

I'd still like to have more practical scheduling options, along with additional alert settings and choices.

“Quick patient lookup”

Pros

Having a search bar to pull up patient information is really helpful and saves time when I need to find records fast.

Cons

The color scheme feels like too much and it's frustrating that I can't keep a patient chart open while working on other parts of the system.

“very clean forms”

Pros

Keeping goals, documents and daily notes in one place makes data collection and analysis much more manageable. I really appreciate how polished the forms look once they're completed especially when the graphs are included. The goal bank feature and quick phrases are also very helpful to have.

Cons

I do wish users had more ability to edit and customize items, even just for organizational needs like arranging the goal bank. It's also not very user friendly for employees to view the available goal options and quick phrases since there isn't a visible reference box showing that prebuilt information. Another thing I'd like to see is better alignment with Med B documentation guidelines, including giving managers the option to require certain fields for compliance.