Jeannette
Retail, 1-10 employees
“Call Center Software”
Pros
My experience with this call center product has been excellent. It's straightforward, flexible, and boasts a high-quality interface, facilitating superb performance.
Cons
This product is excellent, and I could NOT find any drawbacks.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Essime
Retail, 1-10 employees
“Call Center Software”
Pros
From my experience, this call center network is both professional and user-friendly, with enhanced features. It gets my recommendation.
Cons
This product is top-notch and user-friendly. I couldn't find any drawbacks.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Laurent
Commercial Real Estate, 1-10 employees
“Call Center Software”
Pros
As someone who's used this top call center product, I find it incredibly feature-rich and easy to deploy. I wholeheartedly recommend it.
Cons
NO CONS. I find this call center product to be incredibly rich and professional. I highly recommend it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Raymond
Retail, 11-50 employees
“Experiment”
Pros
Genesys stands out as excellent customer and agent experience software across phone, SMS, and social media platforms.
Cons
I find this phone customer software very good and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gauthier
Marketing and Advertising, 11-50 employees
“Live chat software”
Pros
With this software, I feel really comfortable with my direct exchanges with my customers, and it allows me to have instant answers.
Cons
No downsides because it's excellent software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Enock
Construction, 11-50 employees
“Call Management Software”
Pros
It allows me to control all the directions of our incoming and outgoing calls for good security.
Cons
We have not encountered any drawbacks; I highly recommend this software to others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
WO Lucie
Building Materials, 11-50 employees
“Management software”
Pros
It is quality software that transforms the customer experience by creating results. It is useful in my company.
Cons
I have not encountered any drawbacks with this software; users can explore it freely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Senami
Design, 1-10 employees
“Call Recording Software”
Pros
It is good software because it allows me to record important conversations.
Cons
This software is reasonably priced and easily accessible.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
8
Wilrich Fleury Amour
Construction, 11-50 employees
“Calling and online chat software”
Pros
Personally, I am highly satisfied with this software. It's made managing our customers much easier and more efficient for my team and me.
Cons
I have to commend the quality of customer service, there are no downsides. I highly recommend it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Estelle
Apparel & Fashion, 11-50 employees
“Customer Service Software”
Pros
Speaking from my own experience, this platform offers robust functionality and caters well to customer needs. Plus, its user interface is flawless.
Cons
Initially, I found the handling quite challenging, but I gradually adapted over time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Joseph
Financial Services, 500+ employees
More than a year
“Fantastic”
Pros
It allows me to record calls.
Cons
I've had some difficulty locating recorded calls.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Akou Kafui
Commercial Real Estate, 1-10 employees
“Call Center Software”
Pros
I find it a very easy-to-use call center product that allows companies to manage their customers to find solutions for prospects. I love Genesys Cloud CX.
Cons
No issues with this product, it gets my recommendation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Margot
Internet, 11-50 employees
“Very good software for business telephony”
Pros
From my experience, it's an intuitive, responsive software that's easy to navigate.
Cons
There are many different menus to navigate to find the desired information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Saskia
Restaurants, 500+ employees
“Improving the quality of service provided to customers.”
Pros
Genesys Cloud CX has proven to be invaluable to our company. Its adaptability, regular updates, and ease of deployment make it a standout platform in the industry.
Cons
Finally, we found an affordable means of communication with Genesys Cloud CX. I highly recommend it for companies of any size.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stamatios
Banking, 500+ employees
“Make your Cloudy Contact Center Model Clear”
Pros
In our contact center, we actively utilize IVR, virtual contact center routing, Virtual Hold callback solution, outbound dialer campaigns, and API connections to our host system. These features greatly benefit our operations.
Cons
There's room for improvement in speech recognition for the banking industry.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Paula
Telecommunications, 500+ employees
“Genesys Cloud CX”
Pros
Personally, I've found it to be incredibly easy to use and understand, and it operates swiftly.
Cons
There is nothing to say, Genesys is perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arnold
Wholesale, 500+ employees
“A powerful and versatile tool to optimize interactions with customers and prospects”
Pros
The interface is intuitive and customizable, allowing for tailored customer journeys across various communication channels. Plus, it seamlessly integrates with Salesforce.
Cons
The cost is quite high, and the learning curve can be long.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Arianna
Computer Software, 11-50 employees
“Great features in one platform”
Pros
My experience with it has been excellent. It's easy to set up and use, improves client communication, offers 24/7 self-service, keeps up with new technology, and smoothly transitions from chatbot to live agents.
Cons
Perhaps they could improve the training; I felt lost among all the functions initially.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Emmanuel jeremiah
Accounting, 1-10 employees
“A master at incident resolving and analysis”
Pros
What I love most about Genesys Cloud is its user-friendliness. It requires minimal training and is easy to navigate.
Cons
The only downside of Genesys Cloud is occasional freezing and delays in executing commands.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
“Omnichannel capabilities”
Pros
Genesys seamlessly integrates across multiple channels, enhancing communication.
Cons
Genesys Cloud CX is a comprehensive platform with various features, which may take time to fully understand and utilize.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7