Automotive, 500+ employees
More than a year
“Simplify the Stack with a Multifunction Replacement”
Pros
Genesys Cloud provides so many features that I find very easy to dive into.
Cons
There are not many third-party guides or learning materials available yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
More than a year
“Smooth Operator”
Pros
I find this tool feature-rich, enabling smooth customer service operations, inbound call recording, and phone queue management. I appreciate the configurable dashboard setup.
Cons
I am frustrated that I don't get notified when the network drops.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Detailed and Suitable Customer Assisting Platform”
Pros
It has established accurate customer help, bringing immediate live chat for my customers.
Cons
Genesys Cloud CX excels in customer support, no compromises there.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Airlines/Aviation, 500+ employees
More than a year
“spectacular”
Pros
I found it easy to adapt as a contact center agent.
Cons
While the chatbot has some limitations, its functionality keeps expanding.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
More than a year
“Robust and Easy to Deploy”
Pros
In general, I see it as a very complete platform that is easy for me to administer and intuitive for agents, with a wide range of possibilities and the necessary knowledge for the development of customized solutions.
Cons
Implementation costs through their channels are steep, and integrations require specialized knowledge.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Telecommunications, 101-500 employees
More than a year
“Genesys Cloud CX”
Pros
I appreciate the lots of contact center functionality and the user-friendly interface.
Cons
Support takes too long to respond to open tickets.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Telecommunications, 11-50 employees
More than a year
“An excellent tool to improve the customer experience and achieve your results.”
Pros
Genesys surprises me with its ease of use and user-friendly interface. It provides real-time performance dashboards based on the indicators that my Contact Center manages. Also, it stores historical information that allows me to measure the evolution of my indicators and compare them with past periods.
Cons
If you're considering Genesys for your Contact Center, weigh your market segment and service channels carefully due to cost factors. For small or growing centers, a lower-cost plan might be preferable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
International Trade and Development, 1-10 employees
“Call center software”
Pros
This software is very effective for me in staying in touch with the company and customers. It allows me to strengthen my relationships with customers and other companies.
Cons
Personally, I find no flaws in this software; it suits me perfectly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Non-Profit Organization Management, 11-50 employees
“Call center”
Pros
I find this software good as a call center, and communication is simple for me.
Cons
Effective customer communication stands out as one of its best features.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 500+ employees
Less than a year
“Perfect for call centers”
Pros
I like how easy and quick it is to dial numbers with just one click. The transfer tool is also friendly and very optimal for me. It's easy to use.
Cons
Occasionally, we experienced issues with call quality and recordings not being audible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Import and Export, 11-50 employees
“Collaboration”
Pros
It allows me to collaborate easily within my company.
Cons
Genesys Cloud CX is incredibly powerful for collaboration.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Financial Services, 11-50 employees
“Customer management tool.”
Pros
This software helps me transform customer experiences while creating results. It also allows me to record customers' phone calls.
Cons
We couldn't find any drawbacks with this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Import and Export, 11-50 employees
“Customer satisfaction”
Pros
Genesys is a software that allows me to better understand customer feedback on my company.
Cons
It's superior software for understanding customer opinions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Real Estate, 11-50 employees
“Communications Management Software”
Pros
This call center software allows me to record calls, handle automatic call distribution (ACD), and use automatic dialing. It also serves as an artificial intelligence, real estate CRM, and CRM software for education.
Cons
This software is fantastic and user-friendly, without any drawbacks. I encourage all my partners to give it a try.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
“Call Center Software”
Pros
This software is a fantastic asset for me. It allows call monitoring, supports auto attendant software, phone call software, and enables call recording, chat software, helpdesk, and knowledge tools.
Cons
I've found no downsides to using this software; I highly recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judiciary, 11-50 employees
“Communication Management Software”
Pros
It is a good quality tool that serves customer communication and enables customer engagement. It acts as a VoIP and phone system for small businesses, and it includes artificial intelligence.
Cons
No issues whatsoever with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Building Materials, 11-50 employees
“Service Software”
Pros
The Genesis Cloud CX is good software that helps my company serve customers better.
Cons
Its usability and pricing are very appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
“Management software”
Pros
This software makes the management of telephone places very easy for me.
Cons
It's also praised for its affordability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
International Trade and Development, 1-10 employees
“Telephone exchange software”
Pros
Genesys Cloud CX is very special software that allows me to communicate well with my customers via SMS and on social networks. I like it.
Cons
Highly efficient software, I recommend it without reservation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
“Avis genesys cloud”
Pros
For my specific needs, this software has been fantastic. Regular updates and swift deployment make it an ideal choice for me with minimal effort.
Cons
The only fault I can find with this software is its high cost for small businesses.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8