Genensys Software Reviews

“Simplify the Stack with a Multifunction Replacement

Pros

Genesys Cloud provides so many features that I find very easy to dive into.

Cons

There are not many third-party guides or learning materials available yet.

“Smooth Operator

Pros

I find this tool feature-rich, enabling smooth customer service operations, inbound call recording, and phone queue management. I appreciate the configurable dashboard setup.

Cons

I am frustrated that I don't get notified when the network drops.

“Detailed and Suitable Customer Assisting Platform

Pros

It has established accurate customer help, bringing immediate live chat for my customers.

Cons

Genesys Cloud CX excels in customer support, no compromises there.

“spectacular

Pros

I found it easy to adapt as a contact center agent.

Cons

While the chatbot has some limitations, its functionality keeps expanding.

“Robust and Easy to Deploy

Pros

In general, I see it as a very complete platform that is easy for me to administer and intuitive for agents, with a wide range of possibilities and the necessary knowledge for the development of customized solutions.

Cons

Implementation costs through their channels are steep, and integrations require specialized knowledge.

“Genesys Cloud CX

Pros

I appreciate the lots of contact center functionality and the user-friendly interface.

Cons

Support takes too long to respond to open tickets.

“An excellent tool to improve the customer experience and achieve your results.

Pros

Genesys surprises me with its ease of use and user-friendly interface. It provides real-time performance dashboards based on the indicators that my Contact Center manages. Also, it stores historical information that allows me to measure the evolution of my indicators and compare them with past periods.

Cons

If you're considering Genesys for your Contact Center, weigh your market segment and service channels carefully due to cost factors. For small or growing centers, a lower-cost plan might be preferable.

“Call center software

Pros

This software is very effective for me in staying in touch with the company and customers. It allows me to strengthen my relationships with customers and other companies.

Cons

Personally, I find no flaws in this software; it suits me perfectly.

“Call center

Pros

I find this software good as a call center, and communication is simple for me.

Cons

Effective customer communication stands out as one of its best features.

“Perfect for call centers

Pros

I like how easy and quick it is to dial numbers with just one click. The transfer tool is also friendly and very optimal for me. It's easy to use.

Cons

Occasionally, we experienced issues with call quality and recordings not being audible.

“Collaboration

Pros

It allows me to collaborate easily within my company.

Cons

Genesys Cloud CX is incredibly powerful for collaboration.

“Customer management tool.

Pros

This software helps me transform customer experiences while creating results. It also allows me to record customers' phone calls.

Cons

We couldn't find any drawbacks with this tool.

“Customer satisfaction

Pros

Genesys is a software that allows me to better understand customer feedback on my company.

Cons

It's superior software for understanding customer opinions.

“Communications Management Software

Pros

This call center software allows me to record calls, handle automatic call distribution (ACD), and use automatic dialing. It also serves as an artificial intelligence, real estate CRM, and CRM software for education.

Cons

This software is fantastic and user-friendly, without any drawbacks. I encourage all my partners to give it a try.

“Call Center Software

Pros

This software is a fantastic asset for me. It allows call monitoring, supports auto attendant software, phone call software, and enables call recording, chat software, helpdesk, and knowledge tools.

Cons

I've found no downsides to using this software; I highly recommend it.

“Communication Management Software

Pros

It is a good quality tool that serves customer communication and enables customer engagement. It acts as a VoIP and phone system for small businesses, and it includes artificial intelligence.

Cons

No issues whatsoever with this software.

“Service Software

Pros

The Genesis Cloud CX is good software that helps my company serve customers better.

Cons

Its usability and pricing are very appealing.

“Management software

Pros

This software makes the management of telephone places very easy for me.

Cons

It's also praised for its affordability.

“Telephone exchange software

Pros

Genesys Cloud CX is very special software that allows me to communicate well with my customers via SMS and on social networks. I like it.

Cons

Highly efficient software, I recommend it without reservation.

“Avis genesys cloud

Pros

For my specific needs, this software has been fantastic. Regular updates and swift deployment make it an ideal choice for me with minimal effort.

Cons

The only fault I can find with this software is its high cost for small businesses.

“Call Center Software

Pros

My experience with this call center product has been excellent. It's straightforward, flexible, and boasts a high-quality interface, facilitating superb performance.

Cons

This product is excellent, and I could NOT find any drawbacks.

“Call Center Software

Pros

From my experience, this call center network is both professional and user-friendly, with enhanced features. It gets my recommendation.

Cons

This product is top-notch and user-friendly. I couldn't find any drawbacks.

“Call Center Software

Pros

As someone who's used this top call center product, I find it incredibly feature-rich and easy to deploy. I wholeheartedly recommend it.

Cons

NO CONS. I find this call center product to be incredibly rich and professional. I highly recommend it.

“Experiment

Pros

Genesys stands out as excellent customer and agent experience software across phone, SMS, and social media platforms.

Cons

I find this phone customer software very good and easy to use.

“Live chat software

Pros

With this software, I feel really comfortable with my direct exchanges with my customers, and it allows me to have instant answers.

Cons

No downsides because it's excellent software.

“Call Management Software

Pros

It allows me to control all the directions of our incoming and outgoing calls for good security.

Cons

We have not encountered any drawbacks; I highly recommend this software to others.

“Management software

Pros

It is quality software that transforms the customer experience by creating results. It is useful in my company.

Cons

I have not encountered any drawbacks with this software; users can explore it freely.

“Call Recording Software

Pros

It is good software because it allows me to record important conversations.

Cons

This software is reasonably priced and easily accessible.

“Calling and online chat software

Pros

Personally, I am highly satisfied with this software. It's made managing our customers much easier and more efficient for my team and me.

Cons

I have to commend the quality of customer service, there are no downsides. I highly recommend it.

“Customer Service Software

Pros

Speaking from my own experience, this platform offers robust functionality and caters well to customer needs. Plus, its user interface is flawless.

Cons

Initially, I found the handling quite challenging, but I gradually adapted over time.

“Fantastic

Pros

It allows me to record calls.

Cons

I've had some difficulty locating recorded calls.

“Call Center Software

Pros

I find it a very easy-to-use call center product that allows companies to manage their customers to find solutions for prospects. I love Genesys Cloud CX.

Cons

No issues with this product, it gets my recommendation.

“Very good software for business telephony

Pros

From my experience, it's an intuitive, responsive software that's easy to navigate.

Cons

There are many different menus to navigate to find the desired information.

“Improving the quality of service provided to customers.

Pros

Genesys Cloud CX has proven to be invaluable to our company. Its adaptability, regular updates, and ease of deployment make it a standout platform in the industry.

Cons

Finally, we found an affordable means of communication with Genesys Cloud CX. I highly recommend it for companies of any size.

“Make your Cloudy Contact Center Model Clear

Pros

In our contact center, we actively utilize IVR, virtual contact center routing, Virtual Hold callback solution, outbound dialer campaigns, and API connections to our host system. These features greatly benefit our operations.

Cons

There's room for improvement in speech recognition for the banking industry.

“Genesys Cloud CX

Pros

Personally, I've found it to be incredibly easy to use and understand, and it operates swiftly.

Cons

There is nothing to say, Genesys is perfect.

“A powerful and versatile tool to optimize interactions with customers and prospects

Pros

The interface is intuitive and customizable, allowing for tailored customer journeys across various communication channels. Plus, it seamlessly integrates with Salesforce.

Cons

The cost is quite high, and the learning curve can be long.

“Great features in one platform

Pros

My experience with it has been excellent. It's easy to set up and use, improves client communication, offers 24/7 self-service, keeps up with new technology, and smoothly transitions from chatbot to live agents.

Cons

Perhaps they could improve the training; I felt lost among all the functions initially.

“A master at incident resolving and analysis

Pros

What I love most about Genesys Cloud is its user-friendliness. It requires minimal training and is easy to navigate.

Cons

The only downside of Genesys Cloud is occasional freezing and delays in executing commands.

“Omnichannel capabilities

Pros

Genesys seamlessly integrates across multiple channels, enhancing communication.

Cons

Genesys Cloud CX is a comprehensive platform with various features, which may take time to fully understand and utilize.

“An Honest Review...

Pros

The ease of use and simplicity of the user interface are crucial for our busy call center. Genesys CX allows us to deploy and train new features quickly.

Cons

My biggest complaint used to be the lack of integration with HR systems, but that is being addressed. I'd also like to see more feature enhancements, like absenteeism tracking.

“very good

Pros

Personally, I find it easy to use, which greatly simplifies customer service tasks.

Cons

I can't think of anything that needs improvement.

“Genesys Cloud Customer and User Analytics

Pros

It is easy to use, offers diverse features, and has the necessary integrations and APIs.

Cons

Some essential features regarding WhatsApp and chat are missing.

“One of the best in the business

Pros

It's incredibly user-friendly and aids in unified communications. Deployment is a breeze, and it helps boost sales, enhance customer experience, and track agent performance effectively.

Cons

It's one of the most popular solutions for customer experience, hence its high cost.

“Genesys Cloud CX it could be better.

Pros

The new drag and drop feature is a great addition, making updates quick and easy, especially for unique cases.

Cons

There's a lack of features from previous versions, such as the inability to add multiple exceptions into a full schedule for all agents selected. Manually adding individual exceptions across a week is tedious.

“Can help businesses optimize customer service and improve customer satisfaction

Pros

It provides a user-friendly interface that simplifies managing customer interactions, along with integrations with third-party applications like CRM and workforce management software.

Cons

Customization may be necessary to fit specific business needs, which can be time-consuming and costly. Managing large volumes of customer data and interactions can also be challenging without proper training.

“The Best Call Center Option

Pros

Its ease of use is a standout feature for both users and supervisors.

Cons

Currently, it's the software I have no complaints about.

“Pleasantly Satisfied with Genesys Cloud CX

Pros

This system offers vast customization potential and reasonable API coverage.

Cons

Post-sale support could be better, we often struggle to bring engineers up to speed before they can troubleshoot issues.

“Genesys Cloud CX Review

Pros

I'm amazed by the plethora of features packed into this solution, especially the clear call quality and the comprehensive system activity history. The robust security features are also noteworthy.

Cons

I struggle with reading when extracting data, and there have been some issues with delays.

“Great Software

Pros

This feature-rich product has everything needed to run a contact center effectively, accessible from anywhere.

Cons

WFM and WEM need a bit more enhancement to compete with industry leaders.