Overall Rating

3.7

25 Review(s)

Rating Distribution

5

star

(8)

4

star

(10)

3

star

(3)

2

star

1

star

(4)

Satisfaction Score

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

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Horrible Service
Pros

It seemed like a well-conceived product when I first bought it.

Cons

The service quality has significantly declined, evident in their reluctance to address issues until AMC payments are due. Furthermore, they've recently initiated charges for previously complimentary services, seemingly to coerce customers into transitioning to their cloud-based systems.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

5

Aditya

Health, Wellness and Fitness, 11-50 employees

More than a year

August 2023

Worst Experience in my Professional Career
Pros

They really convince you how great it is, but once you sign the contract and hand over the cheques, good luck!

Cons

Engaging with the team proves to be an arduous task, characterized by the sudden disappearance of sales representatives post-payment. This lack of continuity is exacerbated by the team's disregard for our attempts to cancel, as evidenced by their ignoring of our last 15 calls within a mere 7-day span. It's a testament to their unprofessionalism, leaving us to caution against considering their software altogether.

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Anonymous

Not Specified, 11-50 employees

Less than 6 months

January 2023

The most horrible support
Pros

The support is absolutely the worst I've ever encountered. It's nonexistent. Once you purchase the software, you're on your own. If you run into even the simplest problem, no one is there to help. Once you're in the business, it's very hard to switch software, so be careful. Don't start! It's such a shame because it's good software.

Cons

Though the software boasts commendable features, the same cannot be said for its support system, which borders on non-existent, leaving users stranded with unresolved issues.

Ease of use

5

Value for money

2

Customer Support

2

Functionality

10

RAed

Hospital & Health Care, 11-50 employees

More than a year

November 2022

Insta- New way for Hospital Management
Pros

It's one of the best cloud-based hospitality management software.

Cons

The onboarding process for hospital staff onto new systems is notably time-intensive, suggesting a significant investment of resources.

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

Shamal

Transportation/Trucking/Railroad, 1-10 employees

April 2022

poor on site training
Pros

The software is expensive, but it's challenging to use due to the lack of onsite training.

Cons

Within the software, there exists a noticeable deficiency in seamless transitions between its various sections, hindering the user experience.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

ravikumar

Hospital & Health Care, 11-50 employees

More than a year

April 2022

Best Product
Pros

Insta Practo hospital management software meets all the needs of the healthcare industry. It's intuitive, and the mobile app with all its modules is fantastic. It provides everything on one platform, managing doctor visits and appointments periodically. It's the best software compared to others in the market.

Cons

I've encountered no setbacks with this product, despite the abundance of software providers in the market. Insta Practo, in particular, stands out for its impeccable performance.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

raghu

Computer Software, 1-10 employees

August 2018

is essay to use
Pros

There are some basic flaws that need addressing. Customer service doesn't call back if I leave a voice message.

Cons

While the software comprehensively covers various aspects, the functionality within modules often falls short, necessitating further enhancement for a more seamless user experience.

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

Ohoud

Not Specified, N/A employees

Less than a year

October 2017

ICD Cording Module, Inpatient Module and Report Builders
Pros

Referring to the current HMS Ver. 11.0.4 of BHR, I believe the user interface should be improved. Although Insta HMS covers a vast area, some modules like Dietary (very basic), Procurement (no purchase requisition, PO amend & re-approve, etc.), Laboratory (only one Test Template available and difficulty configuring worksheet print paper size), and Stores Functionalities (no stock items reject process after transfer through an Indent or direct transfer, better to have a stock uploading facility after a stock take) still need improvement. It needs alert and acknowledgment features. It would be better if the HMS allowed access for all views (data tables) for HMS administrators only for viewing purposes, solving many report-related issues. There are issues in the Doctor Payment module (unable to assign one doctor to multiple departments, not separating doctor fees in packages), and major issues with implementing new taxes like VAT. I suggest implementing a tax module where customers can set their own taxes. The developed channeling module (consultant bookings, payments, visits, and further processes) didn't meet our requirements, so we had to use a local channeling product. While the solution is in good status for a new job, it doesn't match the SLA or provide adequate support.

Cons

The incorporation of new taxes like VAT poses a considerable challenge, underscoring the necessity for a dedicated tax module that empowers customers to tailor taxes according to their specific requirements.

Ease of use

6

Value for money

10

Customer Support

6

Functionality

6

Haifa

Not Specified, N/A employees

More than a year

October 2017

This software is very useful,you can manage a number of practices by using this software .
Pros

It is intuitive, easy to use, and the reports are fantastic. It's robust software that takes care of nearly all the needs of a medical institution.

Cons

The presence of fundamental loopholes necessitates attention, particularly concerning the lack of responsiveness from customer service post-voicemail.

Ease of use

8

Value for money

8

Customer Support

4

Functionality

8

Rania

Not Specified, N/A employees

Free Trial

October 2017

rich in functionality.
Pros

It covers almost everything needed for daily operations in any health facility.

Cons

While the software is expansive in its coverage, the inadequacies within modules persist, highlighting the imperative for enhanced user-friendliness, especially tailored to the medical community.

Ease of use

3

Value for money

8

Customer Support

6

Functionality

8

hadi

Hospital & Health Care, 500+ employees

More than a year

May 2017

All in one HMS. With a great Customer Support
Pros

The Customer Support Team consistently demonstrates their commitment to providing swift and effective assistance, promptly addressing any inquiries or concerns raised by users to ensure a seamless experience and optimal functionality of the software platform.

Cons

The IVF module, in particular, warrants additional research and development to align with industry standards and user expectations.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Sanket

Computer Software, 51-100 employees

More than a year

April 2017

user friendly software
Pros

The report builder and their regular updates to improve performance are great.

Cons

The process of integrating various components can prove to be a complex undertaking, potentially impeding seamless operation.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

6

Nageswara Rao

Hospital & Health Care, 101-500 employees

More than a year

April 2017

Excellent Support and guidelines
Pros

It's intuitive! I'm happy to use INSTA HMS, and the training and support provided by the customer support representatives are good. They offer 24/7 support from all teams. Thank you, INSTA.

Cons

While transitioning to a new job presents positively, the solutions often fail to meet service level agreements or the requisite standards.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sahana

Not Specified, N/A employees

Free Trial

April 2017

System Analyst
Pros

The ICD Coding Module, Inpatient Module, and Report Builders are excellent.

Cons

Challenges arise in managing taxes, doctor payments, and channeling modules, underscoring the need for improved functionality within these areas.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

Ruwan

Health, Wellness and Fitness, 101-500 employees

More than a year

April 2017

Simple and user friendly HMS
Pros

This software boasts an intuitive interface that makes navigation easy, ensuring seamless usability for users of all levels of expertise. Also, its user-friendly design enhances accessibility and facilitates efficient workflow management. Furthermore, the reports generated by the software are exceptional, offering comprehensive insights and analysis that greatly contribute to informed decision-making processes.

Cons

Basic loopholes persist within the system, indicating areas requiring immediate attention.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Sayantan

Hospital & Health Care, 500+ employees

More than a year

April 2017

INSTA HMS Review
Pros

Overall, the software has been good so far (after one month of use), especially the customer support, which is very good even on holidays (e.g., Sunday). The software flow is easy to grasp. Overall, it's good software.

Cons

Incorporating alert and acknowledgment features would undoubtedly enhance the software's utility, particularly if access to all views were granted solely to HMS administrators for reporting purposes.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Ujjwal

Not Specified, N/A employees

Free Trial

April 2017

Insta HIS Is very good and user friendly -Omni Kurnool
Pros

More report facilitation should be provided, like retrieving data from more than one table. A mail trigger facility for software backup (daily/incremental/monthly) running in the cloud should be added. PR Requisition should be provided. Billing clearances (financial clearances for pharmacy, surgeries, and other procedures) should be facilitated through the messaging system in Insta. Bill estimation for patients should be provided, and color coding for overdue payments vs. actual bills should be implemented.

Cons

We currently encounter difficulties with reports and anticipate improved support and usability in forthcoming updates.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Giridhar

Not Specified, N/A employees

Free Trial

April 2017

Good Support 24/7, since 7 years
Pros

Insta HMS is a cloud/web-based hospital management solution. Features include doctor appointments, OPD management, IPD management, pharmacy, inventory management, integration with accounts and payroll modules, along with a fully customized clinical EMR. Our solution helps hospital administrators, doctors, and other staff track every detail of activities performed in various hospital/clinic departments and handles all functional aspects of all types of healthcare organizations.

Cons

Discrepancies in reports necessitate resolution to ensure accurate and reliable data representation.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Dinesh

Not Specified, N/A employees

Free Trial

April 2017

INSTA HMS.....
Pros

It is one of the best EHR & HMS (Hospital Management System) with all necessary features to run a practice or hospital smoothly and hassle-free. It has become the preferred choice for many physicians, clinics, hospitals, and nursing homes. Currently, over a million patients are registered on Insta HMS in more than 17 countries. With various integrated modules like pharmacy, laboratory, radiology, PACS integration, insurance, e-claims, and direct integration with financial accounting, it has everything a physician needs.

Cons

There exists a pressing need for extensive research and development in innovative healthcare technology to ensure alignment with global standards and regional requirements.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HIMANSHU

Not Specified, N/A employees

Free Trial

April 2017

Value for Money!!!
Pros

We have been using it in our organization for over five years, and all the users are happy with it. Most of the features required for a hospital are packed in it, and its customization is also very easy.

Cons

Notably, there are no discernible drawbacks to InstaHMS; it delivers value commensurate with its cost, thereby satisfying our needs.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Deepu

Not Specified, N/A employees

Free Trial

April 2017

Software all over is Good
Pros

We are facing some problems with reports and the support team for instant replies. We hope for more ease of use and more intuitiveness in the future.

Cons

One minor drawback worth mentioning is that while all desired features are available, they are often gated behind additional module purchases.

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

Shyam

Not Specified, N/A employees

Free Trial

April 2017

This software is very useful,you can manage a number of practices by using this software.
Pros

It is very useful. You can manage multiple practices using it. It's also easy to navigate, as you can easily identify errors.

Cons

Following the implementation of new modules, we encountered initial challenges during software utilization, particularly in consulting scenarios. However, with the assistance of your competent staff, we were able to navigate through these issues, ultimately leaving us with a positive impression.

Ease of use

6

Value for money

5

Customer Support

8

Functionality

8

Muhammad

Not Specified, N/A employees

Free Trial

April 2016

hms
Pros

This software stands out as the foremost choice for efficiently managing hospital operations, providing an unparalleled solution that surpasses all others in its ability to streamline administrative tasks, enhance patient care, and optimize overall performance within healthcare facilities.

Cons

I'm pleased to report no cons from my end.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Ravi

Not Specified, N/A employees

Free Trial

January 2015

This is a very good HMS
Pros

HMS is very good. Its security and logic are good. Overall, it is excellent.

Cons

While our satisfaction with Insta HMS remains unwavering, we express a desire for customized lab report templates, further solidifying its position as our preferred software solution.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Saikat

Not Specified, N/A employees

Free Trial

November 2014

Insta Review - Lifecare Hospital Baniyas, Abu Dhabi
Pros

The positives of this software encompass its remarkable ease of use, which simplifies navigation and operation for users of varying technical backgrounds, its exemplary customer service that ensures prompt assistance and resolution of any queries or issues that may arise, and its comprehensive array of features, catering to a diverse range of needs and enhancing the overall functionality and effectiveness of the software solution.

Cons

No cons from my side.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Deepu

Not Specified, N/A employees

Free Trial

November 2014