InSync EHR Reviews

Pros

My experience with Insync solutions has been great so far. the software is intuitive and very simple to navigate. You can move between screens and not lose any progress made like updating payments, adding patients and reviewing bills, etc. Their staff is especially a dream to work with. From customer service operators, implementations staff to tech support, they are always polite and helpful. They have specialists always available when you call for any issue resolution. The also offer zoon meetings and supplement training to cover all questions relating to their service.

Cons

The process of refunding patients is a little harder than it should be as we perform the task very frequently. Everything else works seamlessly.

Pros

The opportunity and adaptability to work around our schedules have made our practice a lot simpler realizing that there was no paperwork to keep us away from finishing our everyday tasks. The customizability makes it a lot easier to navigate around the system and saves us so much time and effort.

Cons

there is a learning curve to it, but once you overcome that, it becomes very intuitive and efficient to work with.

Pros

The customization options are vast which means you can edit everything to fit your requirements. Which makes it all the easier to utilize the product. The implementation and getting the hang of the system was slightly challenging at first but their implementation specialists were a huge help in overcoming that.

Cons

it took a lot of working around to make the software suitable for pediatric practice although, once achieved it was worth the trouble. There are still some areas that could use some improvements but other than that the system works quite smooth

Pros

The software is highly adaptable. The customization allows you to have the right workflows defined according to your practice needs. The implementation specialists have been of great help. Our primary purpose of using this software is to free up more time for the providers so they can attend to more patients. We have only recently started on this software and it is working out great for us, compared to our previous system. The key benefits of using this software are efficiency.

Cons

You are required to have well-defined workflows for your practice.

Pros

I absolutely love how everything works with Insync. We demo-ed quite a few software companies before finally opting for this one because it is the most flexible service. Because of InSyncs high customization opportunity, we were able to set it up according to our practice requirements minimizing time spent on schedules. I am now able to run the whole office from A-B from the time a patient walks in the door until they leave us a year or two late. The people at in sync are always readily available to help you with any issues or queries. Their implementation team is brilliant at their jobs.

Cons

none so far. Seamless workflow with this service.

Pros

First of all, the best implementation staff I have ever come across. You can always have them make further changes along the way. It helps us a lot playing with new features and functionalities. Like we are now able to send virtual or text reminder calls although it needs to be able to pinpoint when they are accepted or canceled. However, the staff and clinicians are very satisfied with it as it takes care of all our practice’s advanced needs very effectively.

Cons

The prescription module is a separate entity and sometimes data does not completely transfer over such as the dx codes and medication which can cause for much confusion.

Pros

The array of features from sticky notes to batch payments is impressive.

Cons

Lack of instant messaging and overpriced features are noted drawbacks. Additionally the absence of telehealth functionality is inconvenient requiring the use of an external service alongside the EMR.

Pros

Accessibility and On the go access. My data stays with me all the time.

Cons

I had no issue.

Pros

Easy to use and to restore backup.

Cons

None

Pros

Our billing process has become more efficient and the softwares user-friendliness and resources contribute to its success.

Cons

Behavioral therapists may find navigating IT systems difficult but overall support is responsive.

Pros

It is easy to install and run no need of a lot of memory.

Cons

Nothing bad in this software.

Pros

Initial support and training were exceptional and the systems customization options have satisfied our staff.

Cons

Initial setup and customization were smooth but technical support staff can be challenging to understand. Delays in addressing customization needs and unmet promises regarding functionality caused frustration.

Pros

Super simple and easy to run. Data is regularly uploaded on the cloud and can be retrieved whenever required.

Cons

Data synchronization has been an issue sometimes.

Pros

Data backup is smooth and and does not too much of your system resources.

Cons

None

Pros

Best solution on the market for practice like us.

Cons

None

Pros

InSyncs understanding of practice-specific needs and personalized approach made the transition smooth. The user-friendly design and sensible workflow ensure satisfaction.

Cons

While I wish I could have extended the onsite training the support from InSync has been excellent. I havent encountered any issues with the software meeting my high expectations for clinical measures.