InSync EHR, PM & RCM Software

InSync EHR

Claimed

Claimed

196 Review(s)

Overview

Elevate healthcare practice management with InSync. It offers solutions for EHRs, RCMs, and practice management. Even though some users note that syncing conflict handling could be improved, InSync streamlines clinical workflows, enhancing efficiency and profitability for healthcare providers.

Overall Rating

Based on 196 users reviews

4.4

Rating Distribution

Positive

91%

Neutral

8%

Negative

2%

Starting Price
Custom

InSync EHR Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is InSync EHR?

Overview

InSync is a cloud-based EHR that offers integrated practice management and revenue cycle management. It helps healthcare providers manage their patient records securely, efficiently, and cost-effectively.

InSync EHR offers features such as appointment scheduling, billing, e-prescribing, patient portal, and more. InSync EHR is adaptable to meet the specific needs of different medical specialties, including cardiology, dermatology, psychiatry, and more.

What Is InSync EHR Best For?

One feature that InSync stands out for is its clearinghouse integration, enabling healthcare providers to conveniently send claims and receive payments electronically. This feature offers insurance verification to automatically check for errors in the claim before it is sent to the payer, ensuring the accuracy and completeness of data. It also uses intelligent routing to send claims to the most appropriate insurance company based on experience.

Furthermore, InSync EHR's clearinghouse integration ensures the timely processing of payments by connecting directly with various Medicare and other insurance carriers.

InSync EHR Pricing

The software offers customizable pricing plans based on the products and the size of each practice. Click on Get Pricing for a detailed guide to the InSync EHR pricing.

InSync EHR Integrations

InSync software integrates with several third-party applications to enhance practice management. However, the vendor does not disclose its third-party integrations.

How Does InSync EHR Work?

Here is how you can get started with InSync EMR:

  • Log in using your credentials
  • Add your practice information, such as your practice name, phone number, and address, by clicking the "Practice" tab located in the main menu
  • Add or import patient data by selecting the "Patient" option in the main menu. You can add an individual or batch of patients, upload existing patients' data from an Excel sheet, or import from other EHR software
  • After adding the patient data, you can start scheduling appointments
  • From the dashboard, you can select the patient and appointment options, add new patients, and check patient history
  • To do this, select the appointment option in the main menu and click the "Add Appointment" button. You can then specify the appointment date, time, provider, and other details
  • After setting up the interface, you can configure settings such as billing and clinical documentation settings, reports settings, and more
You can click on Watch Demo for more information.

Who Is InSync EHR For?

InSync is a practice management software that offers a fully integrated EHR with revenue cycle management features. InSync EHR is suitable for various specialties, including:

  • Behavioral health
  • Speech therapy
  • Group therapy
  • Substance abuse
  • Inpatient recovery

InSync EHR Software Use Cases

Based on user reviews, we’ve identified several scenarios where this practice management software delivers strong value for healthcare organizations.

Behavioral Health Practices Seeking Specialized Support

InSync is designed with behavioral health in mind. It includes specialized templates for therapy sessions, group notes, and telehealth, making it easier for providers to document care in ways that fit their workflows.

Organizations Prioritizing Compliance And Reporting

Organizations that prioritize compliance can use InSync’s reporting and audit tools to track outcomes, maintain billing accuracy, and stay audit ready. The system’s reporting functions support a wide range of regulatory and operational needs.

Practices Seeking Improvement In Billing And Claims

Practices that face challenges with claims and revenue cycles can use InSync’s integrated billing engine and claims queue to manage submissions more efficiently. The links between scheduling, clinical, and billing modules reduce duplicate work and keep processes connected. 

InSync EHR User Sentiments 

Most Positive Sentiments 

Least Positive Sentiments 

Customer Support / Responsiveness 

Performance / Speed & Technical Issues 

  • 80% were Positive 
  • 5% were Negative 
  • 15% were Neutral/Mixed 
  • 20% were Positive/Mixed 
  • 55–60% were Negative 
  • 20–25% were Neutral 

Reviewers consistently highlight the responsiveness and helpfulness of Insync’s support team. Many mention quick ticket resolution and knowledgeable staff who guide them through issues. One user shared that the support always responds quickly and resolves problems in a professional way. 

Users frequently complain about slow performance and lag when navigating between screens. Charting delays during patient visits are a common frustration. A reviewer noted that the system freezes when trying to update patient records, which slows down the operations in front of clients. 

Customizability / Feature Depth 

Reporting / Billing Issues 

  • 70–75% were Positive 
  • 5–10% were Negative 
  • 15–20% were Neutral/Mixed 
  • 25–30% were Positive/Mixed 
  • 45–55% were Negative 
  • 20–25% were Neutral 

Users value Insync’s flexible design and the ability to configure features to fit their practice. Positive feedback highlights tailored workflows and robust templates. For example, one user said that the customization options let us adapt the system to match how our clinic operates. 

Reporting and billing draw mixed reactions. Some appreciate the ability to export and manage billing data, but many express frustration with errors and inefficiencies. As one reviewer highlighted that billing IDs were incorrect, and reports can’t always be saved in the format we need. 

Overall Functionality / Feature Completeness 

User Interface & Navigation 

  • 75–80% were Positive 
  • 5–10% were Negative 
  • 10–15% were Neutral/Mixed 
  • 25–30% were Positive 
  • 50–55% were Negative 
  • 15–20% were Neutral/Mixed 

Insync is praised for being a complete EHR solution with charting, billing, scheduling, and e-prescribing all in one platform. Users like that it reduces the need for multiple tools. A reviewer commented that everything we need is in one place, which makes managing our workflow much simpler. 

While some users find the interface manageable, many describe it as cluttered and unintuitive. Negative mentions focus on difficulty navigating between sections and too many clicks required to complete simple tasks. Neutral reviews note that users adapt over time, but the design could be more modern and user-friendly. 

Is InSync EHR Right For You? 

InSync EHR is a cloud-based healthcare software with a level of customization that can adhere to any practice's unique workflows. The practice management software integrates medical billing and electronic medical records to ensure robust management of medical practices. Physicians can use it to manage electronic claims submission, patient scheduling, and to create quick physical exam charts.

InSync helps practices maintain compliance, ensures easy onsite or virtual implementation, and provides health insurance portability. Still not sure if InSync is right for you? Get in touch with our customer support team, who will help you make the best decision.

InSync EHR Features

InSync EHR lets patients access their health records and communicate with healthcare providers in a secure online environment. The patient portal is designed to increase patient engagement, improve communication, and streamline patient care by providing patients with easy-to-use tools to take control of their health. The portal also allows patients to schedule appointments, request prescription refills, and securely communicate with healthcare providers.

See How It Works

InSync EHR allows healthcare providers to issue and manage prescriptions electronically. The e-prescribing feature allows providers to access a comprehensive database of medications, dosages, and interactions, promoting safe and secure medication management. Additionally, providers can view patients' medication history, allergies, and other critical information that can affect medication prescription or use.

See How It Works

InSync helps medical professionals streamline and optimize their billing processes. It offers tools to manage the revenue cycle, making the process more efficient and effective while optimizing revenue streams. The software automates the billing process and ensures accurate coding and timely submission of claims to insurance companies, reducing the chances of rejected claims.

See How It Works

InSync helps healthcare providers offer remote services and consultations to their patients. The feature provides tools to conduct virtual consultations and appointments in a secure, HIPAA-compliant environment.

See How It Works

InSync enables healthcare providers to transcribe and document patient encounters seamlessly and efficiently. Utilizing the latest voice recognition and handwriting recognition, InSync's transcription feature ensures high accuracy, speed, and quality.

See How It Works

Pros And Cons of InSync EHR

Pros

  • Allows providers to create and customize templates

  • User-friendly interface

  • A range of reporting features allows providers to analyze practice data

Cons

  • Cost can be a significant barrier for some practices

  • Steep learning curve

InSync EHR Reviews

Total 196 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

32%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Share your experience

J

Jasmine

Mental Health Care, 1-50 employees

More than a year

4.0
March 2025

Using Insync for EMR

Pros

One of the things I really love about this system is how billing and progress notes are all in one platform. It's super convenient and having everything in one place makes it so much easier to manage. I also really like how the dashboard is fully customizable. I can arrange it exactly how I want, so it fits my workflow perfectly.

Cons

The overall color layout isn't anything special. It's kind of mediocre and I feel like some things are a bit redundant. There are a lot of gadgets that repeat the same information and that can get confusing at times.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

10

S

Steve

Mental Health Care, 51-100 employees

More than a year

4.0
December 2024

Great support!

Pros

It has been really stable for me and I haven't encountered any major downtime. Whenever I've needed help, the customer service team has been friendly and responsive, which makes dealing with any issues a lot easier. It's comforting knowing that I can rely on the system to be up and running, and if anything does go wrong, there's always someone there to assist me.

Cons

Some report patterns can't be saved, which is really frustrating and the insurance ID used in billing is often wrong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Felicitas

Medical Practice, 1-50 employees

More than a year

4.0
December 2024

Getting things done

Pros

I've noticed that getting issues solved is a lot more efficient now. Whenever I run into a problem, the response time is much quicker and I don't have to spend a ton of time waiting for a resolution. It feels like the support team has really streamlined the process of fixing things, which is a huge time-saver.

Cons

Personally, I prefer speaking to someone over the phone. I'm old school that way and I feel like it's easier to get issues sorted when you can talk to a real person.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

InSync software does not disclose its pricing details. You can get the full pricing guide by clicking on Get Pricing.
InSync software is used in hospitals and clinics by clinical staff members. It supports practices offering behavioral health, substance abuse support, and speech therapy.
InSync offers features like telehealth, patient portal, revenue cycle management, and more.
InSync offers email and phone support.
Yes, InSync software is a cloud-based platform.