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InSync EHR Reviews
softwareOverall Rating
4.5
178 Review(s)
Rating Distribution
5
(112)
4
(52)
3
(8)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
178 Review(s)
Rating Distribution
5
(112)
4
(52)
3
(8)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
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Awful, RUN AWAY FROM IT
Awful, RUN AWAY FROM IT
Pros
There is nothing that can make it the best or ok for me. In other words, there are no positive aspects.
Cons
Everything is an issue. We recently found out that in just the first half of 2024, 663 claims never generated. The reason? There are numerous problems with generating revenue, claims or invoices. This amounts to over $1 million in losses as many claims are Medicaid with strict timely filing requirements. Since the Change Healthcare hack, we have had to switch to using Availity and more than half of the claims we download from Insynch and upload to Availity are 'missing'. This creates a nightmarish process to track which claims were sent and which ones failed. Insynchs use of multiple clearinghouses only complicates matters further.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Vicky
Hospital & Health Care, 11-50 employees
More than a year
July 2024
Issues with Customer Service and Appointments
Issues with Customer Service and Appointments
Pros
Qualifacts acquired InSync, and I am pleased that they did not completely remove the valuable features of InSync. They worked on resolving many of InSyncs issues, which was both promising and appreciated.
Cons
When we initially transitioned to InSync, it was easy to get help by calling someone. Now, with the ticketing system in place, I have had four to five tickets disappear entirely which forces me to recreate them. A month later, I received emails about these tickets, which had been internal only with no notification to me. This led to more ticket creation likely overloading their system and making me feel ignored.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
5
Nichole
Mental Health Care, 11-50 employees
Less than a year
May 2024
Happy customer
Happy customer
Pros
The appearance is great, its easy to use. Also, there are many customization options available.
Cons
I cannot download a patients entire chart at once and there's no option for bulk actions when performing tasks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Muhammad
Hospital & Health Care, 500+ employees
April 2024
A terrbile emr
A terrbile emr
Pros
I really like the reporting feature though there are a lot of qualifiers.
Cons
It is not user-friendly and operates slowly. The site frequently goes down, interrupting our business.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Virginia
Mental Health Care, 11-50 employees
Less than 6 months
March 2024
Could be Better, But Better than What We Had
Could be Better, But Better than What We Had
Pros
Everything I need is conveniently consolidated in one system with reports that efficiently gather data without any significant gaps. The abundance of helpful reports and the systems customizability enhance its utility. Quick responses from customer service and ongoing improvements contribute to a positive experience. Im encouraged to suggest enhancements and provide feedback on customer representatives particularly regarding the billing side of the system for our practice.
Cons
Regarding the patient scheduler it functions more as an appointment requester than a true scheduler from the patients perspective. Unfortunately the customer representatives often fail to call us back at the times we specify as available. Moreover theres a restriction on the number of team members authorized to create tickets for issues which becomes problematic when technical difficulties arise and were not available to assist. When explaining how certain features should work or suggesting improvements the customer reps knowledge rates about a 4 out of 10. Additionally the requirement to purchase Insync without the option for renting or trialing it is inconvenient.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Maranda
Mental Health Care, 11-50 employees
More than a year
December 2023
There are better products, with better response times
There are better products, with better response times
Pros
My once favorable opinion of InSync soured after its acquisition by Qualifacts. Support communication and product quality deteriorated significantly. Submitting a ticket often results in it getting lost amidst blame-shifting between staff members.
Cons
The lack of communication delayed response times and inadequate support make it preferable to invest time and energy in an open-source software solution that allows for customization.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Xristopher
Mental Health Care, 51-100 employees
More than a year
August 2023
Slightly-better than wet clay and a sharp stick
Slightly-better than wet clay and a sharp stick
Pros
My dissatisfaction with the software stems from its outdated interface and lack of logical form structure.
Cons
The absence of form logic complicates matters for users adding unnecessary complexity. Although data extraction through spreadsheets is feasible the program lacks analytical capabilities at the practice program or organizational level.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Judson
Mental Health Care, 51-100 employees
Less than a year
August 2023
There are now long hold times for support
There are now long hold times for support
Pros
System downtime is rare and it adequately fulfills note-taking and claims submission needs albeit lacking some desired features.
Cons
Theres a significant amount of clicking and waiting for screens to load which severely hampers workflow efficiency particularly when navigating through multiple screens. Furthermore the system fails to update automatically to reflect actions like reviewing a PMP note necessitating additional clicks and waiting time. During implementation there were numerous errors such as incorrect taxonomy codes and misconfigured claims sending for supervision. Although technical support was available at the time the recent acquisition by Qualifacts has resulted in deteriorating service with long wait times and limited support access. We switched to InSync for its scheduling platform for new patient appointments but it proved unreliable often offering appointment times that were already occupied.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
6
Akash
Hospital & Health Care, 11-50 employees
More than a year
August 2023
Insync implementation review
Insync implementation review
Pros
InSync stands out for its extensive features and adaptability to agency-specific workflows and services.
Cons
In our industry Electronic Visit Verification EVV is becoming essential particularly for community-based services. Integrating EVV with the EMR system would streamline operations by avoiding the need for multiple systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Collin
Mental Health Care, 1-10 employees
More than a year
May 2023
Integrated Care Concepts and Consultation Review
Integrated Care Concepts and Consultation Review
Pros
Our practice benefited greatly from the excellent customization options and smooth transition to InSync. The support from InSync/Qualifacts staff has been outstanding and the systems customizable workflow meets our companys needs almost perfectly. Our project manager and implementation specialist were exceptionally professional and helpful. InSyncs interconnected systems streamline tasks and its reporting functions excel. Managing employee permissions is also a strong suit.
Cons
The Roles and Permissions feature lacks detailed descriptions making it challenging to understand the scope of each permission. While some reports provide summary/raw data others dont although overall the system offers excellent reporting capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 51-100 employees
Less than 6 months
May 2023
Great product for a mid- to large-size clinic!
Great product for a mid- to large-size clinic!
Pros
I appreciate the extensive customization options provided by InSync despite some initial setup challenges. The startup teams support throughout the process was invaluable with special recognition to the individual serving us for exceptional assistance.
Cons
The care plan including smart goals may not be perfect but it serves our needs adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shauna
Mental Health Care, 11-50 employees
Less than 6 months
May 2023
Review
Review
Pros
Once customization was complete the practice management side of the software became highly useful and easily navigable for our providers. Timely customer support and responsive implementation team further enhanced our experience.
Cons
Some components related to customizing research and evaluation requirements remain unresolved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sarah
Individual & Family Services, 51-100 employees
Less than 6 months
April 2023
Great Implementation, transition and training!
Great Implementation, transition and training!
Pros
The document manager scheduling note customization and patient portal features of InSync are highly praised. Customer support teams specialist implemented everything excellently which greatly contributed to the softwares usability.
Cons
Setting up electronic faxing has been a major challenge for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Hospital & Health Care, 11-50 employees
Less than 6 months
March 2023
Easy to use
Easy to use
Pros
Booking with InSync is so easy and customer support team efficiently addressed any workflow-related needs we had.
Cons
We encountered numerous glitches during the initial phase but our support team was instrumental in resolving them.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Angela
Mental Health Care, 11-50 employees
Less than 6 months
March 2023
New Horizon Care Center's inSync Experience
New Horizon Care Center's inSync Experience
Pros
The pre-integrated BHSD Module and intuitive interface make InSync user-friendly. Additionally the availability of customer support Microsoft Reporting and Clearinghouse connectivity are notable features.
Cons
Transparency regarding the Go-Live process is crucial to managing expectations. We suggest allocating time between Data Migration and Training to ensure proper setup. Additionally improvements are needed in the Claims Processing screen to display more claims at once during searches. Earlier integration of the PT portion would have mitigated certain issues with billing rules affecting encounters.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Drae
Hospital & Health Care, 51-100 employees
Less than 6 months
March 2023
Good EHR, Terrible Launch
Good EHR, Terrible Launch
Pros
InSyncs well-designed software greatly facilitates mental health management.
Cons
The implementation process was protracted and the support personnel initially assigned lacked understanding of our practice needs providing inadequate advice. We were also pressured into purchasing unnecessary training hours. Although subsequent personnel were more competent considerable effort was required to rectify the initial errors. However even after official launch we found ourselves lacking essential information and third-party vendors were unresponsive.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Suni
Mental Health Care, 11-50 employees
Less than 6 months
March 2023
New to InSync, have only been live for less than a month.
New to InSync, have only been live for less than a month.
Pros
Transitioning to InSync from our previous EMR was notably easier and the InSync teams supportive and flexible attitude enhanced our experience.
Cons
The integration process with our business workflows did not align well with our expectations lacking a smooth flow from our end.
Ease of use
6
Value for money
7
Customer Support
10
Functionality
6
Maureen
Medical Practice, 11-50 employees
Less than 6 months
February 2023
emh
emh
Pros
InSyncs automatic copay charging feature is advantageous.
Cons
So far we havent encountered any issues; everything has been satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sabrina
Mental Health Care, 11-50 employees
Less than 6 months
January 2023
Insync Review from AATPC
Insync Review from AATPC
Pros
The ability to tailor the system to our organizations needs is appreciated despite some complexity in admin tasks. Overall the transition to InSync has been positive albeit with a learning curve.
Cons
We were disappointed that clients preferred names couldnt be displayed. While we understand the necessity for billing purposes having preferred names visible would enhance user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Hannah
Individual & Family Services, 11-50 employees
Less than 6 months
January 2023
Great EHR
Great EHR
Pros
InSyncs exceptional customization capabilities and efficiency during implementation make it a great choice for optimizing workflow.
Cons
InSync is feature-rich but mastering its functionalities requires time and effort. The search bar is useful but requires specific keywords to yield desired results.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Vanessa
Mental Health Care, 11-50 employees
Less than 6 months
December 2022
InSync staff know how to get organizations up and running
InSync staff know how to get organizations up and running
Pros
InSync offers numerous report options and inherent system customization.
Cons
Not all aspects are as customizable as we would like them to be.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Mental Health Care, 11-50 employees
Less than 6 months
December 2022
Electronic Health Record
Electronic Health Record
Pros
Integrating our workflow process into InSyncs software was particularly beneficial.
Cons
While the billing aspect remains somewhat confusing we anticipate improvement with more experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 11-50 employees
Less than 6 months
December 2022
HCO Behavioral Health Services
HCO Behavioral Health Services
Pros
The fully customized nature of InSync aligns perfectly with our practices requirements.
Cons
Certain important documents were missing from the program or not readily accessible.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Montrice
Medical Practice, 11-50 employees
Less than 6 months
December 2022
Major Upgrade for our practice
Major Upgrade for our practice
Pros
InSyncs flexibility allows practices to tailor it to their specific needs with critical functionalities such as a patient portal and automation of routine tasks greatly improving efficiency.
Cons
Due to its tailored nature the software requires extensive setup time. Although the abundance of settings and options can be overwhelming initially familiarity with the systems patterns and shortcuts eventually pays off.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
David
Mental Health Care, 11-50 employees
Less than 6 months
November 2022
REview
REview
Pros
Integration and implementation presented challenges worsened by an inadequate specialist. However a switch to a better specialist improved our experience significantly.
Cons
The coding system doesnt meet our complex practice needs resulting in billing inaccuracies and dissatisfaction from payers. We require a more robust tracking system for invoices specific to each service.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Anna
Mental Health Care, 11-50 employees
Less than 6 months
October 2022
Review of our implementation.
Review of our implementation.
Pros
Support team provided the programs development details properly as they understands our practices needs and providing valuable suggestions. Their responsiveness to changes and patient approach during training were commendable.
Cons
We encountered difficulties understanding provider tiers and faced unexpected costs for additional features. Communication with third-party vendors could have been better but ultimately we overcame these challenges and the system now functions as intended.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lauri
Mental Health Care, 51-100 employees
Less than a year
October 2022
Extreme drop in service after switch to Qualifacts
Extreme drop in service after switch to Qualifacts
Pros
Post-acquisition by Qualifacts the previously satisfactory EHR and RCM support declined significantly.
Cons
We found the RCM team lacking in support and assistance.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
8
Diane
Mental Health Care, 11-50 employees
More than a year
October 2022
Better than what we had
Better than what we had
Pros
InSyncs customizability report running abilities and various modules such as Post Hospitalization and Federal Probation and Parole are appreciated. Working with Jenn was a positive experience despite challenges.
Cons
While many modules/functions work independently integration within the system is lacking necessitating workarounds and compromises. Customization options are limited for certain features such as the ASAM. Clearer communication between departments is essential to avoid misunderstandings.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Alexis
Mental Health Care, 101-500 employees
Less than 6 months
September 2022
Great company!
Great company!
Pros
The softwares comprehensive features greatly enhance medical practice management patient record keeping and billing efficiency.
Cons
Implementing the system demands time organization and dedication but the end result justifies the effort.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Michelle
Medical Practice, 11-50 employees
Less than 6 months
August 2022
Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.
Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.
Pros
Anticipating future enhancements for customizable forms enhances the softwares potential functionality.
Cons
The systems capabilities were misrepresented leading to disappointment in its adaptability to our specific needs.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
8
Lisa
Medical Practice, 11-50 employees
Less than 6 months
August 2022
INSYNC Implementation for Behavioral Health Practice.
INSYNC Implementation for Behavioral Health Practice.
Pros
Transitioning from a previous EHR we found InSync to offer essential features like Prescriber Tools robust scheduling and powerful reporting essential for our growing practice.
Cons
Configuring and making changes in the software can be intricate with one adjustment often affecting several others. Despite its dated appearance compared to newer systems this complexity is necessary for its extensive customization and toolset.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Karl
Mental Health Care, 51-100 employees
Less than a year
August 2022
Rough start but getting there
Rough start but getting there
Pros
InSyncs standout qualities lie in its flexibility and customization unlike many rigid systems lacking personalization options.
Cons
Some areas require excessive clicks and the default options dont always align with common usage resulting in more clicks than necessary.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amy
Mental Health Care, 11-50 employees
Less than 6 months
August 2022
Efficient and Customizable Medical Records System
Efficient and Customizable Medical Records System
Pros
As a pediatric therapy clinic accustomed to our own record system InSync seamlessly accommodated our documentation needs. Any features lacking were swiftly addressed or incorporated resulting in a more efficient system tailored to our requirements.
Cons
Regarding scheduling my focus lies more on clinical documentation. Initially there were efficiency concerns especially for multi-clinic locations but prompt adjustments were made to address them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Melanie
Hospital & Health Care, 51-100 employees
Less than 6 months
August 2022
Buyer beware!
Buyer beware!
Pros
While not particularly exciting InSyncs high level of customization sets it apart although this aspect is common among similar systems. Additionally their pricing model offers diminishing costs over time.
Cons
Despite a significant investment returning the software license proved impossible. Dealing with their customer support team for a refund was fruitless leaving our small company in a challenging position.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
8
Justin
Medical Practice, 11-50 employees
More than a year
July 2022
Smooth workflows
Smooth workflows
Pros
They offer a customized solution to maximize the efficiency of your practices workflow. There are a lot of features included and the training was comprehensive. Much appreciated.
Cons
There are no cons to report for this software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Courtney
Galaxy Brain and Therapy Center, 11-50 employees
July 2022
Very flexible to your needs.
Very flexible to your needs.
Pros
InSync EHR, PM & RCM Software is very flexible and can be customized according to your needs which is amazing.
Cons
The cost is very high but honestly, I cannot blame them because I understand why that is so, all these amazing features are worth it.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Sheri
New Beginnings Health, 1-10 employees
June 2022
Great EMR
Great EMR
Pros
Integrating telemedicine and assessments streamlined our workflow with clinicians finding InSync intuitive compared to our previous EMR.
Cons
Third-party integration particularly for appointment reminders billing and faxing lacks the robustness we desire.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Kristin
Mental Health Care, 51-100 employees
Less than a year
June 2022
A good decision
A good decision
Pros
ERA posting and encounter note flexibility are standout features for our billing staff and providers respectively. Group appointments and recurring appointments further enhance its utility.
Cons
While not overly challenging certain features require acclimation to their steps. Initially the abundance of icons and tabs may overwhelm but navigation becomes easier with familiarity.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Suzanne
Mental Health Care, 1-10 employees
Less than 6 months
June 2022
InSync Implementation - PPEC facilities
InSync Implementation - PPEC facilities
Pros
InSyncs structured implementation process facilitated seamless incorporation of our existing forms and processes significantly improving efficiency in charting claims processing and patient communication.
Cons
We wish for tailored options catering specifically to PPEC facilities such as eMar schedules aligned with facility hours and a more streamlined encounter process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Medical Practice, 51-100 employees
Less than 6 months
June 2022
Exceptional implementation work
Exceptional implementation work
Pros
Transitioning to Insync was smoother than we anticipated at the start. The implementation team was very helpful in walking us through the whole process. The software is very easy to use. Requires little to no former tech experience whatsoever. The implementation team was very efficient in setting up the system according to our requirements. I am very pleased with its overall performance. Very nice.
Cons
It took us a little time to adjust the system to our residential practice because the software is originally designed to cater to outpatient services. We wanted to replace all of our outdated software, but the system does not offer advanced reporting features.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Jody
Nova Counseling Services, 11-50 employees
May 2022
Amazing company to partner with.
Amazing company to partner with.
Pros
Customer support at InSync is always quick to respond and can either answer our questions or point us in the right direction. The sales team is amazing and always available to answer any questions or concerns that I or a new provider joining InSync might have. We have been assigned to a specific support agent who is extremely knowledgeable about our industry. They have had a positive experience.
Cons
Although there are many good aspects to the system, one of the recent issues has been the system going down suddenly, which has impacted not only our billing capacities but also our providers access to schedulers and EMR. Another issue is that InSync does not currently accept all areas of expertise.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Jeanne
Midwest Medical Billing Service, Inc., 11-50 employees
May 2022
An affordable and great software.
An affordable and great software.
Pros
We needed applications that could be tailored to fulfill all of the different criteria we have for our various contracts and accreditation for our broad mental health practice (60+ providers). That is indeed what we have been looking for. It is extremely user-friendly and has greatly increased the quality of our practice. Were already using InSyncs RCM (billing) services...so far, impressive, very nice!
Cons
There may be a few small and minor things that would improve our workflows, but since we identified them, InSync added them to their list of requests for product improvements. For example, wed love to be able to use the product to send out Client Satisfaction Surveys, but this isnt currently possible.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nikki
Capstone Behavioral Health, PC, 51-100 employees
May 2022
One stop shop EMR
One stop shop EMR
Pros
The all-in-one system offers extensive features like faxing e-prescribing and billing with notable highlights including streamlined patient communication efficient medication management and an improved patient portal.
Cons
Billing delays until encounters are closed pose significant challenges as does the softwares limited compatibility with iPads and cumbersome functionalities like the absence of a no-show fee option.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Ayisha
Mental Health Care, 11-50 employees
Less than 6 months
May 2022
Tailored to our needs.
Tailored to our needs.
Pros
We just started using InSync, and so far the best part has been the vendors support. They took the time to explain the products functionality and ensure that our companys requirements were met. I really like how insync can be tailored to individual patient needs, allowing operations to flow efficiently and effectively.
Cons
It took some time to figure out how to use the software, but once we did, it was simple and easy to use. Another issue weve had is that switching between pages can take a long time at times. Apart from that, InSync has been flawless.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Amy
Private Physicians Office, 2-9 employees
April 2022
InSync for PPEC use
InSync for PPEC use
Pros
To-Dos and internal messaging streamline communication while the programs aesthetics and Facesheet view enhance documentation ease. Customizable forms further tailor the program to our needs.
Cons
Despite efforts from the implementation team particularly the support team the software lacks features essential for smooth operation in a PPEC facility notably in care plans and eMAR functionalities.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Charrie
Hospital & Health Care, 11-50 employees
Less than a year
March 2022
Great software, needs some minor improvements
Great software, needs some minor improvements
Pros
PM/billing integration is nearly flawless promising reduced workload for our biller once fully optimized.
Cons
The front desk/check-in process requires refinement for efficiency with submitted enhancement requests suggesting ongoing improvements.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kyle
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2022
Billing transition
Billing transition
Pros
Once accustomed to it the schedule becomes user-friendly along with simplified claim input.
Cons
Finding necessary information can be cumbersome due to the softwares complexity and a need for additional reports.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Sherri
Hospital & Health Care, 11-50 employees
More than a year
March 2022
Review of InSync
Review of InSync
Pros
InSync offers all the features essential for our varied services and requirements.
Cons
Generating comprehensive reports spanning multiple encounters is not possible.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Not Specified, 51-100 employees
Less than 6 months
February 2022
New User
New User
Pros
InSyncs wide range of customization options allow us as a non-profit to tailor reports templates and documentation to our unique needs.
Cons
Locating specific features can be challenging without prior experience and integration with Outlook or Google calendars would be beneficial.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jana
Medical Practice, 11-50 employees
Less than 6 months
February 2022
Excellent Behavioral Health Software Package
Excellent Behavioral Health Software Package
Pros
The softwares customizable features remote signature capture and built-in treatment plans meet our diverse needs without excessive expense.
Cons
Comprehensive video training precedes initial usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bert
Medical Practice, 1-10 employees
Less than 6 months
February 2022
Filters
Sort by:
Awful, RUN AWAY FROM IT
Awful, RUN AWAY FROM IT
Pros
There is nothing that can make it the best or ok for me. In other words, there are no positive aspects.
Cons
Everything is an issue. We recently found out that in just the first half of 2024, 663 claims never generated. The reason? There are numerous problems with generating revenue, claims or invoices. This amounts to over $1 million in losses as many claims are Medicaid with strict timely filing requirements. Since the Change Healthcare hack, we have had to switch to using Availity and more than half of the claims we download from Insynch and upload to Availity are 'missing'. This creates a nightmarish process to track which claims were sent and which ones failed. Insynchs use of multiple clearinghouses only complicates matters further.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Vicky
Hospital & Health Care, 11-50 employees
More than a year
July 2024
Issues with Customer Service and Appointments
Issues with Customer Service and Appointments
Pros
Qualifacts acquired InSync, and I am pleased that they did not completely remove the valuable features of InSync. They worked on resolving many of InSyncs issues, which was both promising and appreciated.
Cons
When we initially transitioned to InSync, it was easy to get help by calling someone. Now, with the ticketing system in place, I have had four to five tickets disappear entirely which forces me to recreate them. A month later, I received emails about these tickets, which had been internal only with no notification to me. This led to more ticket creation likely overloading their system and making me feel ignored.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
5
Nichole
Mental Health Care, 11-50 employees
Less than a year
May 2024
Happy customer
Happy customer
Pros
The appearance is great, its easy to use. Also, there are many customization options available.
Cons
I cannot download a patients entire chart at once and there's no option for bulk actions when performing tasks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Muhammad
Hospital & Health Care, 500+ employees
April 2024
A terrbile emr
A terrbile emr
Pros
I really like the reporting feature though there are a lot of qualifiers.
Cons
It is not user-friendly and operates slowly. The site frequently goes down, interrupting our business.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Virginia
Mental Health Care, 11-50 employees
Less than 6 months
March 2024
Could be Better, But Better than What We Had
Could be Better, But Better than What We Had
Pros
Everything I need is conveniently consolidated in one system with reports that efficiently gather data without any significant gaps. The abundance of helpful reports and the systems customizability enhance its utility. Quick responses from customer service and ongoing improvements contribute to a positive experience. Im encouraged to suggest enhancements and provide feedback on customer representatives particularly regarding the billing side of the system for our practice.
Cons
Regarding the patient scheduler it functions more as an appointment requester than a true scheduler from the patients perspective. Unfortunately the customer representatives often fail to call us back at the times we specify as available. Moreover theres a restriction on the number of team members authorized to create tickets for issues which becomes problematic when technical difficulties arise and were not available to assist. When explaining how certain features should work or suggesting improvements the customer reps knowledge rates about a 4 out of 10. Additionally the requirement to purchase Insync without the option for renting or trialing it is inconvenient.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Maranda
Mental Health Care, 11-50 employees
More than a year
December 2023
There are better products, with better response times
There are better products, with better response times
Pros
My once favorable opinion of InSync soured after its acquisition by Qualifacts. Support communication and product quality deteriorated significantly. Submitting a ticket often results in it getting lost amidst blame-shifting between staff members.
Cons
The lack of communication delayed response times and inadequate support make it preferable to invest time and energy in an open-source software solution that allows for customization.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Xristopher
Mental Health Care, 51-100 employees
More than a year
August 2023
Slightly-better than wet clay and a sharp stick
Slightly-better than wet clay and a sharp stick
Pros
My dissatisfaction with the software stems from its outdated interface and lack of logical form structure.
Cons
The absence of form logic complicates matters for users adding unnecessary complexity. Although data extraction through spreadsheets is feasible the program lacks analytical capabilities at the practice program or organizational level.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Judson
Mental Health Care, 51-100 employees
Less than a year
August 2023
There are now long hold times for support
There are now long hold times for support
Pros
System downtime is rare and it adequately fulfills note-taking and claims submission needs albeit lacking some desired features.
Cons
Theres a significant amount of clicking and waiting for screens to load which severely hampers workflow efficiency particularly when navigating through multiple screens. Furthermore the system fails to update automatically to reflect actions like reviewing a PMP note necessitating additional clicks and waiting time. During implementation there were numerous errors such as incorrect taxonomy codes and misconfigured claims sending for supervision. Although technical support was available at the time the recent acquisition by Qualifacts has resulted in deteriorating service with long wait times and limited support access. We switched to InSync for its scheduling platform for new patient appointments but it proved unreliable often offering appointment times that were already occupied.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
6
Akash
Hospital & Health Care, 11-50 employees
More than a year
August 2023
Insync implementation review
Insync implementation review
Pros
InSync stands out for its extensive features and adaptability to agency-specific workflows and services.
Cons
In our industry Electronic Visit Verification EVV is becoming essential particularly for community-based services. Integrating EVV with the EMR system would streamline operations by avoiding the need for multiple systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Collin
Mental Health Care, 1-10 employees
More than a year
May 2023
Integrated Care Concepts and Consultation Review
Integrated Care Concepts and Consultation Review
Pros
Our practice benefited greatly from the excellent customization options and smooth transition to InSync. The support from InSync/Qualifacts staff has been outstanding and the systems customizable workflow meets our companys needs almost perfectly. Our project manager and implementation specialist were exceptionally professional and helpful. InSyncs interconnected systems streamline tasks and its reporting functions excel. Managing employee permissions is also a strong suit.
Cons
The Roles and Permissions feature lacks detailed descriptions making it challenging to understand the scope of each permission. While some reports provide summary/raw data others dont although overall the system offers excellent reporting capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 51-100 employees
Less than 6 months
May 2023
Great product for a mid- to large-size clinic!
Great product for a mid- to large-size clinic!
Pros
I appreciate the extensive customization options provided by InSync despite some initial setup challenges. The startup teams support throughout the process was invaluable with special recognition to the individual serving us for exceptional assistance.
Cons
The care plan including smart goals may not be perfect but it serves our needs adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shauna
Mental Health Care, 11-50 employees
Less than 6 months
May 2023
Review
Review
Pros
Once customization was complete the practice management side of the software became highly useful and easily navigable for our providers. Timely customer support and responsive implementation team further enhanced our experience.
Cons
Some components related to customizing research and evaluation requirements remain unresolved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Sarah
Individual & Family Services, 51-100 employees
Less than 6 months
April 2023
Great Implementation, transition and training!
Great Implementation, transition and training!
Pros
The document manager scheduling note customization and patient portal features of InSync are highly praised. Customer support teams specialist implemented everything excellently which greatly contributed to the softwares usability.
Cons
Setting up electronic faxing has been a major challenge for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Hospital & Health Care, 11-50 employees
Less than 6 months
March 2023
Easy to use
Easy to use
Pros
Booking with InSync is so easy and customer support team efficiently addressed any workflow-related needs we had.
Cons
We encountered numerous glitches during the initial phase but our support team was instrumental in resolving them.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Angela
Mental Health Care, 11-50 employees
Less than 6 months
March 2023
New Horizon Care Center's inSync Experience
New Horizon Care Center's inSync Experience
Pros
The pre-integrated BHSD Module and intuitive interface make InSync user-friendly. Additionally the availability of customer support Microsoft Reporting and Clearinghouse connectivity are notable features.
Cons
Transparency regarding the Go-Live process is crucial to managing expectations. We suggest allocating time between Data Migration and Training to ensure proper setup. Additionally improvements are needed in the Claims Processing screen to display more claims at once during searches. Earlier integration of the PT portion would have mitigated certain issues with billing rules affecting encounters.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Drae
Hospital & Health Care, 51-100 employees
Less than 6 months
March 2023
Good EHR, Terrible Launch
Good EHR, Terrible Launch
Pros
InSyncs well-designed software greatly facilitates mental health management.
Cons
The implementation process was protracted and the support personnel initially assigned lacked understanding of our practice needs providing inadequate advice. We were also pressured into purchasing unnecessary training hours. Although subsequent personnel were more competent considerable effort was required to rectify the initial errors. However even after official launch we found ourselves lacking essential information and third-party vendors were unresponsive.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Suni
Mental Health Care, 11-50 employees
Less than 6 months
March 2023
New to InSync, have only been live for less than a month.
New to InSync, have only been live for less than a month.
Pros
Transitioning to InSync from our previous EMR was notably easier and the InSync teams supportive and flexible attitude enhanced our experience.
Cons
The integration process with our business workflows did not align well with our expectations lacking a smooth flow from our end.
Ease of use
6
Value for money
7
Customer Support
10
Functionality
6
Maureen
Medical Practice, 11-50 employees
Less than 6 months
February 2023
emh
emh
Pros
InSyncs automatic copay charging feature is advantageous.
Cons
So far we havent encountered any issues; everything has been satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sabrina
Mental Health Care, 11-50 employees
Less than 6 months
January 2023
Insync Review from AATPC
Insync Review from AATPC
Pros
The ability to tailor the system to our organizations needs is appreciated despite some complexity in admin tasks. Overall the transition to InSync has been positive albeit with a learning curve.
Cons
We were disappointed that clients preferred names couldnt be displayed. While we understand the necessity for billing purposes having preferred names visible would enhance user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Hannah
Individual & Family Services, 11-50 employees
Less than 6 months
January 2023
Great EHR
Great EHR
Pros
InSyncs exceptional customization capabilities and efficiency during implementation make it a great choice for optimizing workflow.
Cons
InSync is feature-rich but mastering its functionalities requires time and effort. The search bar is useful but requires specific keywords to yield desired results.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Vanessa
Mental Health Care, 11-50 employees
Less than 6 months
December 2022
InSync staff know how to get organizations up and running
InSync staff know how to get organizations up and running
Pros
InSync offers numerous report options and inherent system customization.
Cons
Not all aspects are as customizable as we would like them to be.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Mental Health Care, 11-50 employees
Less than 6 months
December 2022
Electronic Health Record
Electronic Health Record
Pros
Integrating our workflow process into InSyncs software was particularly beneficial.
Cons
While the billing aspect remains somewhat confusing we anticipate improvement with more experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 11-50 employees
Less than 6 months
December 2022
HCO Behavioral Health Services
HCO Behavioral Health Services
Pros
The fully customized nature of InSync aligns perfectly with our practices requirements.
Cons
Certain important documents were missing from the program or not readily accessible.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Montrice
Medical Practice, 11-50 employees
Less than 6 months
December 2022
Major Upgrade for our practice
Major Upgrade for our practice
Pros
InSyncs flexibility allows practices to tailor it to their specific needs with critical functionalities such as a patient portal and automation of routine tasks greatly improving efficiency.
Cons
Due to its tailored nature the software requires extensive setup time. Although the abundance of settings and options can be overwhelming initially familiarity with the systems patterns and shortcuts eventually pays off.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
David
Mental Health Care, 11-50 employees
Less than 6 months
November 2022
REview
REview
Pros
Integration and implementation presented challenges worsened by an inadequate specialist. However a switch to a better specialist improved our experience significantly.
Cons
The coding system doesnt meet our complex practice needs resulting in billing inaccuracies and dissatisfaction from payers. We require a more robust tracking system for invoices specific to each service.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Anna
Mental Health Care, 11-50 employees
Less than 6 months
October 2022
Review of our implementation.
Review of our implementation.
Pros
Support team provided the programs development details properly as they understands our practices needs and providing valuable suggestions. Their responsiveness to changes and patient approach during training were commendable.
Cons
We encountered difficulties understanding provider tiers and faced unexpected costs for additional features. Communication with third-party vendors could have been better but ultimately we overcame these challenges and the system now functions as intended.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lauri
Mental Health Care, 51-100 employees
Less than a year
October 2022
Extreme drop in service after switch to Qualifacts
Extreme drop in service after switch to Qualifacts
Pros
Post-acquisition by Qualifacts the previously satisfactory EHR and RCM support declined significantly.
Cons
We found the RCM team lacking in support and assistance.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
8
Diane
Mental Health Care, 11-50 employees
More than a year
October 2022
Better than what we had
Better than what we had
Pros
InSyncs customizability report running abilities and various modules such as Post Hospitalization and Federal Probation and Parole are appreciated. Working with Jenn was a positive experience despite challenges.
Cons
While many modules/functions work independently integration within the system is lacking necessitating workarounds and compromises. Customization options are limited for certain features such as the ASAM. Clearer communication between departments is essential to avoid misunderstandings.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Alexis
Mental Health Care, 101-500 employees
Less than 6 months
September 2022
Great company!
Great company!
Pros
The softwares comprehensive features greatly enhance medical practice management patient record keeping and billing efficiency.
Cons
Implementing the system demands time organization and dedication but the end result justifies the effort.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Michelle
Medical Practice, 11-50 employees
Less than 6 months
August 2022
Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.
Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.
Pros
Anticipating future enhancements for customizable forms enhances the softwares potential functionality.
Cons
The systems capabilities were misrepresented leading to disappointment in its adaptability to our specific needs.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
8
Lisa
Medical Practice, 11-50 employees
Less than 6 months
August 2022
INSYNC Implementation for Behavioral Health Practice.
INSYNC Implementation for Behavioral Health Practice.
Pros
Transitioning from a previous EHR we found InSync to offer essential features like Prescriber Tools robust scheduling and powerful reporting essential for our growing practice.
Cons
Configuring and making changes in the software can be intricate with one adjustment often affecting several others. Despite its dated appearance compared to newer systems this complexity is necessary for its extensive customization and toolset.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Karl
Mental Health Care, 51-100 employees
Less than a year
August 2022
Rough start but getting there
Rough start but getting there
Pros
InSyncs standout qualities lie in its flexibility and customization unlike many rigid systems lacking personalization options.
Cons
Some areas require excessive clicks and the default options dont always align with common usage resulting in more clicks than necessary.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amy
Mental Health Care, 11-50 employees
Less than 6 months
August 2022
Efficient and Customizable Medical Records System
Efficient and Customizable Medical Records System
Pros
As a pediatric therapy clinic accustomed to our own record system InSync seamlessly accommodated our documentation needs. Any features lacking were swiftly addressed or incorporated resulting in a more efficient system tailored to our requirements.
Cons
Regarding scheduling my focus lies more on clinical documentation. Initially there were efficiency concerns especially for multi-clinic locations but prompt adjustments were made to address them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Melanie
Hospital & Health Care, 51-100 employees
Less than 6 months
August 2022
Buyer beware!
Buyer beware!
Pros
While not particularly exciting InSyncs high level of customization sets it apart although this aspect is common among similar systems. Additionally their pricing model offers diminishing costs over time.
Cons
Despite a significant investment returning the software license proved impossible. Dealing with their customer support team for a refund was fruitless leaving our small company in a challenging position.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
8
Justin
Medical Practice, 11-50 employees
More than a year
July 2022
Smooth workflows
Smooth workflows
Pros
They offer a customized solution to maximize the efficiency of your practices workflow. There are a lot of features included and the training was comprehensive. Much appreciated.
Cons
There are no cons to report for this software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Courtney
Galaxy Brain and Therapy Center, 11-50 employees
July 2022
Very flexible to your needs.
Very flexible to your needs.
Pros
InSync EHR, PM & RCM Software is very flexible and can be customized according to your needs which is amazing.
Cons
The cost is very high but honestly, I cannot blame them because I understand why that is so, all these amazing features are worth it.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Sheri
New Beginnings Health, 1-10 employees
June 2022
Great EMR
Great EMR
Pros
Integrating telemedicine and assessments streamlined our workflow with clinicians finding InSync intuitive compared to our previous EMR.
Cons
Third-party integration particularly for appointment reminders billing and faxing lacks the robustness we desire.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Kristin
Mental Health Care, 51-100 employees
Less than a year
June 2022
A good decision
A good decision
Pros
ERA posting and encounter note flexibility are standout features for our billing staff and providers respectively. Group appointments and recurring appointments further enhance its utility.
Cons
While not overly challenging certain features require acclimation to their steps. Initially the abundance of icons and tabs may overwhelm but navigation becomes easier with familiarity.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Suzanne
Mental Health Care, 1-10 employees
Less than 6 months
June 2022
InSync Implementation - PPEC facilities
InSync Implementation - PPEC facilities
Pros
InSyncs structured implementation process facilitated seamless incorporation of our existing forms and processes significantly improving efficiency in charting claims processing and patient communication.
Cons
We wish for tailored options catering specifically to PPEC facilities such as eMar schedules aligned with facility hours and a more streamlined encounter process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Medical Practice, 51-100 employees
Less than 6 months
June 2022
Exceptional implementation work
Exceptional implementation work
Pros
Transitioning to Insync was smoother than we anticipated at the start. The implementation team was very helpful in walking us through the whole process. The software is very easy to use. Requires little to no former tech experience whatsoever. The implementation team was very efficient in setting up the system according to our requirements. I am very pleased with its overall performance. Very nice.
Cons
It took us a little time to adjust the system to our residential practice because the software is originally designed to cater to outpatient services. We wanted to replace all of our outdated software, but the system does not offer advanced reporting features.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Jody
Nova Counseling Services, 11-50 employees
May 2022
Amazing company to partner with.
Amazing company to partner with.
Pros
Customer support at InSync is always quick to respond and can either answer our questions or point us in the right direction. The sales team is amazing and always available to answer any questions or concerns that I or a new provider joining InSync might have. We have been assigned to a specific support agent who is extremely knowledgeable about our industry. They have had a positive experience.
Cons
Although there are many good aspects to the system, one of the recent issues has been the system going down suddenly, which has impacted not only our billing capacities but also our providers access to schedulers and EMR. Another issue is that InSync does not currently accept all areas of expertise.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Jeanne
Midwest Medical Billing Service, Inc., 11-50 employees
May 2022
An affordable and great software.
An affordable and great software.
Pros
We needed applications that could be tailored to fulfill all of the different criteria we have for our various contracts and accreditation for our broad mental health practice (60+ providers). That is indeed what we have been looking for. It is extremely user-friendly and has greatly increased the quality of our practice. Were already using InSyncs RCM (billing) services...so far, impressive, very nice!
Cons
There may be a few small and minor things that would improve our workflows, but since we identified them, InSync added them to their list of requests for product improvements. For example, wed love to be able to use the product to send out Client Satisfaction Surveys, but this isnt currently possible.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nikki
Capstone Behavioral Health, PC, 51-100 employees
May 2022
One stop shop EMR
One stop shop EMR
Pros
The all-in-one system offers extensive features like faxing e-prescribing and billing with notable highlights including streamlined patient communication efficient medication management and an improved patient portal.
Cons
Billing delays until encounters are closed pose significant challenges as does the softwares limited compatibility with iPads and cumbersome functionalities like the absence of a no-show fee option.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Ayisha
Mental Health Care, 11-50 employees
Less than 6 months
May 2022
Tailored to our needs.
Tailored to our needs.
Pros
We just started using InSync, and so far the best part has been the vendors support. They took the time to explain the products functionality and ensure that our companys requirements were met. I really like how insync can be tailored to individual patient needs, allowing operations to flow efficiently and effectively.
Cons
It took some time to figure out how to use the software, but once we did, it was simple and easy to use. Another issue weve had is that switching between pages can take a long time at times. Apart from that, InSync has been flawless.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Amy
Private Physicians Office, 2-9 employees
April 2022
InSync for PPEC use
InSync for PPEC use
Pros
To-Dos and internal messaging streamline communication while the programs aesthetics and Facesheet view enhance documentation ease. Customizable forms further tailor the program to our needs.
Cons
Despite efforts from the implementation team particularly the support team the software lacks features essential for smooth operation in a PPEC facility notably in care plans and eMAR functionalities.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Charrie
Hospital & Health Care, 11-50 employees
Less than a year
March 2022
Great software, needs some minor improvements
Great software, needs some minor improvements
Pros
PM/billing integration is nearly flawless promising reduced workload for our biller once fully optimized.
Cons
The front desk/check-in process requires refinement for efficiency with submitted enhancement requests suggesting ongoing improvements.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kyle
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2022
Billing transition
Billing transition
Pros
Once accustomed to it the schedule becomes user-friendly along with simplified claim input.
Cons
Finding necessary information can be cumbersome due to the softwares complexity and a need for additional reports.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Sherri
Hospital & Health Care, 11-50 employees
More than a year
March 2022
Review of InSync
Review of InSync
Pros
InSync offers all the features essential for our varied services and requirements.
Cons
Generating comprehensive reports spanning multiple encounters is not possible.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Not Specified, 51-100 employees
Less than 6 months
February 2022
New User
New User
Pros
InSyncs wide range of customization options allow us as a non-profit to tailor reports templates and documentation to our unique needs.
Cons
Locating specific features can be challenging without prior experience and integration with Outlook or Google calendars would be beneficial.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jana
Medical Practice, 11-50 employees
Less than 6 months
February 2022
Excellent Behavioral Health Software Package
Excellent Behavioral Health Software Package
Pros
The softwares customizable features remote signature capture and built-in treatment plans meet our diverse needs without excessive expense.
Cons
Comprehensive video training precedes initial usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bert
Medical Practice, 1-10 employees
Less than 6 months
February 2022