Joanne
Medical Practice, 1-10 employees
More than a year
“Great Medical Software Solutions Company
Pros
I adore the patient demographic and scheduling features; they're very intuitive. Additionally, electronic filing is indispensable in today's medical practice for insurance reimbursements.
Cons
When contacting support, I sometimes struggle to understand the technician due to language differences. Other than that, I have no dislikes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joanne
Medical Practice, 1-10 employees
More than a year
“Great Medical Software Solutions Company
Pros
I love the patient demographic and scheduling features, they are very easy to use. I can't live without electronic filing. In today's medical practice, electronic filing is essential for getting reimbursed by insurance companies.
Cons
When calling for support. Sometimes I have a hard time understanding the technician because of a language barrier. Otherwise, no dislikes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Medical Practice, 1-10 employees
More than a year
“you can usually speak to a person that can resolve your issues,,,
Pros
The billing process is quite straightforward.
Cons
Some of the personnel in India can be challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kathy
Medical Practice, 1-10 employees
More than a year
“you can usually speak to a person that can resolve your issues,,,
Pros
The billing process is simple and easy to understand.
Cons
some of the personel in india are difficult
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Hospital & Health Care, 51-100 employees
More than a year
“Great Software!
Pros
Medics Premier combines ease of use with a comprehensive platform.
Cons
I wish the template assignment screen could be expanded indefinitely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margaret
Medical Practice, 1-10 employees
More than a year
“Superb Billing Software
Pros
Medics Premier software is uncomplicated and allows simultaneous posting of payments/charges while viewing detailed patient history. The support staff at ADS are extraordinary.
Cons
While there are numerous reports available, it may be necessary to run multiple reports to obtain the exact data needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospital & Health Care, 11-50 employees
More than a year
“Very easy to use and train new employees.
Pros
It's easy to navigate, and the customer service is highly responsive.
Cons
I can't think of anything negative. We're very satisfied with our experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Medical Practice, 11-50 employees
More than a year
“Bringing our practice up to date
Pros
Working with the company was seamless. The software is complex but easily configurable to meet our needs.
Cons
Some features cannot be customized by the user and require technical support from the company. Certain customizations are not available, but they were specific to our practice needs and might be able to be programmed in.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tracey
Medical Practice, 11-50 employees
More than a year
“My experience with Medics Premier
Pros
It excels in reports, data presentation, billing software, appointment scheduling, and demographics.
Cons
It's not possible to transfer money from patient to patient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Medical Practice, 1-10 employees
More than a year
“Medics Premier
Pros
I've been using Advanced Data Systems for the past 24 years. I find the software intuitive, and we've trained office staff within hours. The support team is exceptional.
Cons
Currently, everything Medics Premier offers works well for my company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crista
Medical Practice, 1-10 employees
More than a year
“Medics Premier
Pros
My favorite feature is the scheduling. The software is easy to navigate and user-friendly.
Cons
The normal response time to help calls can sometimes be extremely long. Additionally, some representatives are hard to understand, which can prolong issue resolution. However, I've never had an issue that couldn't be fixed. So, it's not all bad, just lacking in some areas.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Patricia
Medical Practice, 1-10 employees
More than a year
“Medics Premier and Change Healthcare
Pros
This product is straightforward and easy to train new employees on their job duties. The pre-scrub of claims is particularly helpful in identifying errors upfront.
Cons
I'm still getting acquainted with the reports in the system. Sometimes, I may need to run more than one report to gather all the data we need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Patricia
Mental Health Care, 11-50 employees
More than a year
“Long time user of Medics
Pros
Medics is a versatile program, and the support staff are very helpful.
Cons
It takes a while for people unfamiliar with the program to get used to it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Barbara
Medical Practice, 11-50 employees
More than a year
“Exceptional PM for every medical practice
Pros
Overall, it excels in ease of use, billing, statements, reporting, scheduling, pricing, and integration with our Ophthalmology EHR.
Cons
There are no drawbacks to ADS-Medics Premier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
joseph
Medical Practice, 11-50 employees
More than a year
“medics premier review
Pros
I value how simple it is to navigate, and the ability to personalize the display of each section.
Cons
There are no features of this software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
peggy
Health, Wellness and Fitness, 11-50 employees
More than a year
“Positive
Pros
It's easy to navigate, and the reports are straightforward.
Cons
Customer support can be challenging to reach at times, and it sometimes takes days to receive a response.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Mary
Medical Practice, 1-10 employees
More than a year
“Very Satisfied with product
Pros
The software is intuitive, with excellent support. Medics Elite and Doc Assist complement each other effectively.
Cons
Certain features, like the Doc Assist Medication Program, involve too many steps to achieve results.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christy
Medical Practice, 11-50 employees
More than a year
“User Friendly
Pros
The software is user-friendly, and we've been satisfied with it for over 10 years. Software support has been helpful when needed.
Cons
The reports could be a bit easier to use and offer more specific details.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Debra
Medical Practice, 1-10 employees
More than a year
“Love this Product!!!!
Pros
It's easy to use, and the customer support is excellent.
Cons
I have no complaints about any of the features of this program. I've used it without issues for years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Hospital & Health Care, 51-100 employees
More than a year
“Great Value and Functionality
Pros
The software is highly adaptable to specific business needs and workflows.
Cons
The interface isn't flashy, but it's highly functional, which is actually preferred.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Medical Practice, 11-50 employees
More than a year
“Great program to use
Pros
I'm grateful for the software's swift learning curve and the assistance available whenever needed.
Cons
The downside is having to purchase more logins for all of our employees to sign in simultaneously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veronica
Hospital & Health Care, 11-50 employees
More than a year
“Awesome system!
Pros
Posting charges is a standout feature for me. The system is intuitive and allows for easy corrections before posting.
Cons
Some reports could provide a little more detail.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Orlando
Medical Practice, 51-100 employees
More than a year
“Excellent product that meets all of our needs.
Pros
The system is easy to navigate and intuitive. The training process had a very short learning curve.
Cons
We rely on Change Healthcare for our claims management, as much of the industry does.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Hospital & Health Care, 11-50 employees
More than a year
“Partnership with MedicsPremier
Pros
We value the efficiency of MedicsPremier. The capacity to tailor the software to our requirements has been essential in delivering the information and insights our facility collaborators require to operate a thriving program.
Cons
Due to the highly adaptable nature of MedicPremier's software, it may be slightly less intuitive than other options out there. We've tried many and found them unable to meet our needs, so we're content to tolerate any minor complications.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nelle
Mental Health Care, 1-10 employees
More than a year
“Another loyal happy customer
Pros
The customer service is outstanding! From sales to implementation and training, the program and support staff have been excellent. Over my 25 years in this business, I've used many billing programs, and MedicsPremier is incredibly intuitive, easy to navigate, and highly efficient for a productive workflow!
Cons
I hope the statements and receipts I print could have a more modern appearance. However, they are easy for clients to understand and produce.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Medical Practice, 500+ employees
More than a year
“Medics Premier
Pros
Medics Premier is a very intuitive program, allowing us to handle all aspects of insurance billing and payment posting. There are numerous reports available for tracking, reconciling, and various reporting options.
Cons
I have no complaints about Medics. It's a highly effective software that enables accurate management of all medical billing aspects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cindy
Medical Practice, 11-50 employees
More than a year
“efficiancy at it greatest
Pros
Medics Premier is effective for us, easy to teach, and efficient in running reports. It interfaces well with various components, enhancing efficiency in our 6-doctor practice.
Cons
I believe the scheduler could be improved upon. Medic Elite has a better scheduler.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
narain
Medical Practice, 1-10 employees
More than a year
“owner
Pros
It's user-friendly and reliable, suitable for everyone in the office.
Cons
I've never noticed any downtime.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Medical Practice, 1-10 employees
More than a year
“Happy Medical Practice
Pros
The transition to being cloud-based has been fantastic. The software's features, along with excellent customer service, have made our office extremely efficient.
Cons
There's really nothing we don't like about it. Once we learned how to navigate the program, it was great. With the help of the ADS support team and Lucia, who is amazing, the transition went very smoothly. We love it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Desiree
Hospital & Health Care, 11-50 employees
More than a year
“Good product for multi-specialty practice
Pros
The product allows for repeat procedures, which is beneficial for billing services like physical therapy. There are numerous reports available for analysis.
Cons
It's more expensive compared to other software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Lynne
Medical Practice, 1-10 employees
More than a year
“Satisfaction
Pros
It is simple to use. I appreciate the continuous follow-up to check if there are any issues.
Cons
There's really nothing. It's straightforward to use, and the support is excellent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Brittney
Hospital & Health Care, 11-50 employees
More than a year
“Works Perfect for Our GYN Office
Pros
It's easy to use, especially for check-in and check-out, making it quick for new staff to learn.
Cons
Transitioning was the most challenging part, but once we got up and running, we've loved it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Linda
Medical Practice, 11-50 employees
More than a year
“Medics/ADS simple and easy to use, a very good product.
Pros
Patient Access, Billing, Scheduling, and Coding are among the simplest systems I have used. Very satisfied.
Cons
I genuinely can't find anything to dislike about this software; it's incredibly easy and straightforward.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cathy
Medical Practice, 11-50 employees
More than a year
“Review
Pros
At the start of our EMR transition, the flow from scheduling to the EMR software was smooth.
Cons
It lacks compatibility with other software for phone call reminders and downloading insurance eligibilities in batch. Creating new forms to add to patient files isn't very intuitive either. Additionally, electronic signatures are cumbersome to use at the check-in desk.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
judy
Medical Practice, 11-50 employees
More than a year
“era issue
Pros
Currently, I do not have a favorite feature.
Cons
ERAs consistently fail to arrive, necessitating weekly calls.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
6
Functionality
10
Susan
Medical Practice, 1-10 employees
More than a year
“billing software
Pros
Accessing patient information and demographics is straightforward, and the scheduler is easy to use.
Cons
There's a steep learning curve, making it challenging to grasp the software's full functionality. I wish it were more intuitive, with fewer dropdowns and choices.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
charles
Medical Practice, 1-10 employees
More than a year
“Billing Software
Pros
This software is very easy to learn. Over the years, new employees have picked it up quickly. Staff who have worked with other billing software find this one simpler to use.
Cons
I'm not pleased with the lengthy response times when I call for support, especially considering the yearly support fee I pay.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Gary
Medical Practice, 1-10 employees
More than a year
“Medics Premier Review
Pros
I Recognize the simplicity for my staff. It is easy to navigate.
Cons
There's absolutely nothing I dislike. The system meets all my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ted
Health, Wellness and Fitness, 1-10 employees
More than a year
“Practice Management Software
Pros
It's easy to use. Everything is clear and uncomplicated.
Cons
Everything runs smoothly without any issues. I have no complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Shari
Health, Wellness and Fitness, 1-10 employees
More than a year
“Love this program
Pros
The system is easy to use, with a wide range of reports, and technical support is always quick and efficient.
Cons
No complaints whatsoever. It's the best compared to others.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Christopher
Hospital & Health Care, 1-10 employees
More than a year
“Medics Premier ADS
Pros
I like that it has not changed much. We have had this software for over 15 years, and we love it. It's very easy to navigate, and the customer support is excellent.
Cons
It might be challenging for a first-time biller to use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Mona
Hospital & Health Care, 51-100 employees
More than a year
“ADS system review
Pros
Eligibility and claim scrubbing features are very beneficial.
Cons
Report accuracy can be an issue, requiring customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Mental Health Care, 1-10 employees
More than a year
“user friendly
Pros
The scheduling module is easy to adjust for different provider schedules.
Cons
The demographic screen should be updated to include a "preferred name" field.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yolanda
Medical Practice, 1-10 employees
More than a year
“Medics Premier Software
Pros
Entering patient demographics and updating any changed information is simple.
Cons
Generating management reports each month can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jean
Medical Practice, 11-50 employees
More than a year
“It was all that interfaced with my EMR
Pros
The system is easy to use, but the reporting could be improved. There should be a way to prevent patient duplication.
Cons
It's too easy for employees to delete posted payments and potentially engage in embezzlement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Mary
Medical Practice, 11-50 employees
More than a year
“Overall a good medical billing software
Pros
It is very easy to make changes in encounters and update patient information.
Cons
The statements could be clearer; some patients find them confusing.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Curtis
Hospital & Health Care, 11-50 employees
More than a year
“MedicsPremier is our Go-To.
Pros
The biggest advantage for us is the high FPRR we get with ADS, followed by their quick and helpful customer service.
Cons
We haven't fully utilized the denials management features of the software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Crista
Medical Practice, 1-10 employees
More than a year
“Honest Review
Pros
I love how easy it is to schedule and send out claims. Automatically posted claims make my life much easier.
Cons
Secondary claims that need to be sent to insurances often don't go automatically, leading to uncertainty about whether I'm doing something wrong or if it's a system issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
ELAINE
Hospital & Health Care, 1-10 employees
More than a year
“MEDICS PREMIER REVIEW
Pros
The product is simple to learn and use. It has many features and functions that are very useful.
Cons
My only complaint is the inconsistent availability of eligibility checks. It's always down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ruby
Hospital & Health Care, 500+ employees
Less than 6 months
“Useful app
Pros
This app is really useful. I decided to try it after Teladoc stopped working on my phone following an update. I was able to get medical advice in a short time.
Cons
The interface lacks visual appeal; it's rather plain.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
