MedicsPremier Reviews

Pros

I like that it has not changed much. We have had this software for over 15 years, and we love it. It's very easy to navigate, and the customer support is excellent.

Cons

It might be challenging for a first-time biller to use.

Pros

Eligibility and claim scrubbing features are very beneficial.

Cons

Report accuracy can be an issue, requiring customization.

Pros

The scheduling module is easy to adjust for different provider schedules.

Cons

The demographic screen should be updated to include a "preferred name" field.

Pros

Entering patient demographics and updating any changed information is simple.

Cons

Generating management reports each month can be cumbersome.

Pros

The system is easy to use, but the reporting could be improved. There should be a way to prevent patient duplication.

Cons

It's too easy for employees to delete posted payments and potentially engage in embezzlement.

Pros

It is very easy to make changes in encounters and update patient information.

Cons

The statements could be clearer; some patients find them confusing.

Pros

The biggest advantage for us is the high FPRR we get with ADS, followed by their quick and helpful customer service.

Cons

We haven't fully utilized the denials management features of the software.

Pros

I love how easy it is to schedule and send out claims. Automatically posted claims make my life much easier.

Cons

Secondary claims that need to be sent to insurances often don't go automatically, leading to uncertainty about whether I'm doing something wrong or if it's a system issue.

Pros

The product is simple to learn and use. It has many features and functions that are very useful.

Cons

My only complaint is the inconsistent availability of eligibility checks. It's always down.

Pros

This app is really useful. I decided to try it after Teladoc stopped working on my phone following an update. I was able to get medical advice in a short time.

Cons

The interface lacks visual appeal; it's rather plain.

Pros

MedicsPremier is very intuitive. It makes the medical practice efficient and effective, enhancing clinic performance.

Cons

Sometimes, the database structure makes it challenging to access specific information promptly. Understanding the correct process requires a significant amount of knowledge.

Pros

The software is easy to navigate, and the application support team has been helpful.

Cons

Everything hinges on the sales team, which unfortunately is incompetent and unresponsive. Even after several years, attempting to add Texting requires starting with them, and their lack of responsiveness is frustrating.

Pros

The software performs at lightning speed.

Cons

Customer Support needs significant improvement. We pay $3000.00 for our support contract, yet we typically wait about 3 hours on average for a callback on each ticket. Any support calls made after 3pm EST are not returned until the next business day.

Pros

It's easy to navigate, and we can personalize the configurations to suit our practice needs.

Cons

I have no complaints about the software; it meets our needs perfectly.

Pros

I love that the confirmation texts for appointments go out the day before. We set them to send at 11 am, and shortly after, confirmations and cancellations start rolling in. This gives us time to reschedule patients and accommodate those waiting for appointments.

Cons

I am not a fan of having to submit a ticket and wait for a callback when contacting customer service. The wait time is too long. Also, printing a statement for a patient could be more efficient; I often joke with patients that it takes "just nine easy steps to get a receipt."

Pros

Simple to operate, easy to navigate, and highly customizable.

Cons

Missing a few features, and some issues arise without clear explanations.

Pros

MedicsPremier is incredibly intuitive. We can swiftly and effectively handle tasks to manage our busy medical practice. MedicsPremier effortlessly covers every aspect of office operations. We can tailor forms in the letter module to support patient care and daily tasks. We rarely encounter issues, but when we do, support is prompt and efficient.

Cons

We've been very satisfied with Premier for over 20 years. The only problem is when making an appointment, if multiple screens are open, the demographics might not save.

Pros

I can provide my clients and patients with reliable information in under a minute. As a billing company, I have always been able to supply specific reports upon request. My software provider has always responded quickly to my needs, regardless of the issue's size. Most importantly, when my hardware crashed years ago, my data was retrieved, and I was back up and running within hours.

Cons

I was initially overwhelmed by Medics Premiers interface. It took a few days to get used to the abundance of information displayed on the screen.

Pros

The software is intuitive, and if we encounter a problem, customer service quickly provides a solution.

Cons

I did like to see better customization options for forms. We've requested specific forms in the past, and while Medics created something usable, it was not exactly what we wanted. Our EHR software provides a customizable Word document, which has been wonderful to use.

Pros

This software and system have significantly improved the company's billing and management functions, ensuring we collect the money owed to us.

Cons

I am satisfied with this system so far, but the cost is high.