MediLinks reviews

“Close to perfect

Pros

It is a fantastic solution and we were able to use it as is because they customized it for us. Billing has become so much easier as well.

Cons

They promised a lot more than they delivered because they underestimated our workflow

“Documentation for PT made easy.

Pros

Evaluation of documentation is quite easy and efficient with this. Being able to save templates makes it better than other documentation systems. Helps in the scheduling of patients and makes it easy for us to locate patient data.

Cons

I find it difficult to navigate within the system, in addition to navigating OASIS start of care. It also lacks the feature of autosave in notes.

“Bad experience

Pros

The marketing team is great at making the software look good.

Cons

I have lost so much money due to the faulty billing system. The training was useless and there is no user manual. We were left stranded after the sales pitch.

“Fits perfectly for our needs

Pros

It is easy to use and easy to schedule patients. Documentation process is also simple and also it doesnt have any learning bend as such which makes learning the software easy

Cons

Like most softwares, this one is also web based meaning that if the internet goes down and in the event that you havent saved your work youll have to do it all over again.

“EMR Review

Pros

It is a simple documentation and planning software to memorize to use. It can be changed to way better work for your clinic with updates accessible and rebuilding of the program to meet your clinics specific needs.

Cons

I do not like that it is web-based. In the event that the control or web goes out, you may lose anything. The software does not consequently spare things for you either. Moderate web speed implies that pages can take a long time to stack.

“A wonderful software

Pros

The customer service for Mediware is just so great. These people do everything in their power to make the software great and help the users in every way. Billing has been made easier by making improvements in progress notes and assessment sections.

Cons

Being a mediocre product, it doesnt contain any flaws. This is perfect in every aspect. Support and implementation people are outstanding

“Run in the other direction!

Pros

They made such a good sales pitch and false promises; none of which were kept!

Cons

The billing portion is a nightmare and caused me to lose hundreds of thousands of dollars from my practice!

“Documentation for PT

Pros

I can save templates easily schedule patients and quickly find patient information.

Cons

Personally I struggle with navigating OASIS start of cares and find it frustrating that notes arent saved automatically. Within the system navigation is challenging.

“Sometimes time consuming

Pros

I appreciate its coverage of various rehab aspects.

Cons

Scheduling for me is a slow glitchy and tedious process.

“Medilinks

Pros

It offers unique value such as scheduled treatments and timed interventions for RTs to follow.

Cons

The RT documentation is limited and it doesnt cater to other clinicians needs.

“Easy to use and work with

Pros

The notifications are easily accessible. Front office functions are simple and effective.

Cons

No cons.

“use of Medilinks for outpatient therapy

Pros

I appreciate that it alerts me when cosigns are due and notifies therapists when notes are completed.

Cons

Reading notes in a narrative format isnt simple. Sometimes Im unsure where to place documentation leading to potential double entries. Additionally scheduling patients is not an option.

“overall, I like the product. it can be customized to meet our growing needs.

Pros

Medilinks is tailored for rehab meeting our departments needs. It automates insurance authorizations and alerts us for further authorization or billing modifiers. With one system we can chart bill and track productivity.

Cons

Since expanding customer service has declined. Responses to questions are slow and cases are closed even if issues remain unresolved after Medilinks responds.

“Medilinks in outpatient clinics

Pros

Medilinks keeps us updated on Medicare and Joint Commission documentation guidelines offers good support and allows us to change templates.

Cons

Quick text features are absent and task lists and reports load slowly. Faster customer issue resolution would greatly benefit the system.

“Great Addition to our Rehab EMR

Pros

Medilinks has simplified meeting regulatory guidelines and stays updated on industry changes. Its reports help with compliance and tracking patient progress. Training new staff is usually quick and easy.

Cons

Certain documentation branches are time-consuming but they ensure accurate scoring and documentation.

“Medilinks has been a great purchase for our multidisciplinary clinics.

Pros

Compliance is the greatest asset of this product with outstanding research and adherence to CMS rules.

Cons

Currently using the classic version I find it less intuitive than desired. Upgrading to the .com version is expected to address some of our current issues.

“Our experience has been extremely positive! Outstanding product and support!

Pros

Transitioning to Medilinks from paper-based documentation has been one of our best decisions. It interfaces with our scheduling system is easy to learn and offers phenomenal customer service. It saves us therapist documentation time and offers customizable reports. Weekly online meetings are helpful and the software is accessible from anywhere.

Cons

Like any software updates are necessary and minor bug fixes require attention. However major issues are rare.

“Offers leaders tools to manage their therapy business

Pros

It provides reports for financial management and tracking therapist compliance with documentation requirements keeping us informed of new regulatory requirements.

Cons

Streamlining documentation templates for efficiency would be beneficial. Additionally the documents appearance when interfacing with EPIC could be improved.

“This is a superb product for outpatient therapy services.

Pros

It monitors all Medicare requirements and prevents possible fall-outs when used properly.

Cons

The software is both complicated and expensive but its complexity is necessary to prevent claim failures.

“Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.

Pros

The clean documentation look is much improved and the team is responsive to requests. Medicare and regulatory compliance are well handled with thorough documentation and easy access to information. The AE scheduling package suits our busy clinic well.

Cons

The softwares rigidity can be problematic especially regarding altering or deleting billing codes post-note signing. Transitioning from a more customized package has been challenging. Additionally as an administrator Id like the ability to review and edit my staffs schedule for billing purposes. In AE batch purging of appointments even if scheduled individually would be advantageous.