MediLinks reviews

“Ideal fit for my business

Pros

MediLinks EMR Software is fantastic because it takes a lot of the tension out of my day-to-day operations. It gives my customers the independence they require to plan everything at their own speed and according to their own time without needing to call me to do it for them. Also I like how I can access my reports and see how my money is doing and where I can make improvements using their analytics. I must say, very impressive.

Cons

If they had a text-back feature for the clients who receive my text message promotions, that would be a great add-on. They sometimes text back the automatic number, and the message is lost in the void, and I have no idea they were trying to respond. At the very least, I believe a message center will be very beneficial.

“Excellent for outpatient therapy practices

Pros

When MediLinks EMR Software is used properly, the system operates well in a highly optimized manner and streamlines our workflow.

Cons

It sometimes has minor glitches here and there, but nothing to serious enough to mess with the workflow.

“Serves its purpose well

Pros

MediLinks is simple to operate and really easy to use. Also it contains amazing features that streamline the workflow.

Cons

The only con I noticed is that it doesnt automatically save notes and has to be done manually.

“Pleasant experience so far!!!

Pros

We've had an amazing time, particularly with the customer service side of things. I like how simple it is to place orders. Plus the eMAR is easy to use, customize and navigate. The screens are clear as daylight and the tool tips are very helpful as well.

Cons

The method of creating reports needs to be simplified as currently I find it very time-consuming.

“Very much satisfied with the product and service

Pros

Very easy to learn and use. Also we can use the software remotely which makes it even more likable. All that is required is a computer to use it.

Cons

Overall MediLinks EMR software is really good, but there have been a few bugs I noticed while installing updates.

“Exceptional customer support!!!

Pros

Customer service of MediLinks is outstanding as these folks think outside the box and was eager to assist us in any way they can. Also, I have to admit that the software has improved significantly over the past few years.

Cons

We love it! No complaints.

“Fits our clinic's needs

Pros

MediLinks software is great as we can customize it to work better for our clinic, with options to improve and reorganize things to better fit our clinic's specific needs.

Cons

Everything about MediLinks is amazing. So no complaints.

“Learning it is a breeze

Pros

I find it easy to learn especially for documentation and scheduling.

Cons

As it is web-based, it can be a real hassle if we lose power or have slower-than-usual internet speeds.

“Easy to learn and use

Pros

MediLinks scheduling and documentation are simple. As when we switched to it, it was easy for us to learn and use it.

Cons

The system does not store stuff for us automatically. And pages take a long time to load if our internet connection is slow which causes frustration at times.

“User-friendly software

Pros

Using this software to schedule and document for my clinic has been a hassle free task. Plus its ease of use made the transition to it seamless, and learning how to operate it was simple and easy too.

Cons

One drawback is that being web-based can be inconvenient during power outages or when experiencing slower internet speeds. In such situations, the softwares performance is hindered, and our tasks that require quick execution can be delayed.

“Not perfect, but it does the job

Pros

Instead of having to do an adjusting post, I really like being able to just reopen journal entries.

Cons

I think the report writer which is used to generate and maintain reports needs to be simpler to use.

“Easy to integrate

Pros

It was really easy to integrate with my current apps. It was simple to set up and begin using. I use the scheduler on a daily basis and adore it.

Cons

The only drawback for me is that I can't print out addresses for outgoing calls, and since I only make outgoing calls, I have to write client addresses by hand every day.

“Well-suited for beginners

Pros

Im particularly fond of the marketing aspects of this. Its fantastic to be able to plan and send out promotional materials.

Cons

It was a little hard for me to learn because I am not really a tech expert. For newcomers, it might be made a little more user-friendly.

“Very pleased

Pros

I really like how the booking system works and it's great that my clients can fill out registration forms before their appointments. Plus it is super easy to use and the rest of the features are pretty self-explanatory.

Cons

There was nothing in particular that I disliked. Everything about this software appeals to me.

“Truly impressed with MediLinks

Pros

I rarely have issues with this program but when I do, I know I can count on customer service to fix it quickly. Also MediLinks software is fairly easy to use, and there's also online video training available, which makes everything even more convenient.

Cons

In terms of online purchases, there are a few features Id like to see.

“MediLinks is a complete package

Pros

Ill always be a loyal customer as long as they keep the app simple to use. Medilinks provides everything at a lower rate. By far, there is no competition.

Cons

The emailing capabilities are a bit clumsy, and it takes some time to learn how to use them properly. It's not a huge issue but as a sole proprietor, it can be a bit tough to manage.

“Quite decent!!

Pros

The app is very simple to use and navigate.

Cons

I failed to find where to add a debit card to the cash-out option, which is a bit annoying.

“Reliable one!!!

Pros

Scheduling clients, managing memberships, bundles and email marketing are all super easy to handle. Plus I really like that each therapist can work independently and get paid separately.

Cons

Square and Google are not compatible. Also other software services, such as email marketing, have similar features at no additional expense. Also I believe the checkout process can also be made a little simpler.

“Streamline our work

Pros

It is a comprehensive EHR and practice management solution that works with our staff to facilitate patients.

Cons

We do not like that it takes a long time to upload and attach documents

“Close to perfection

Pros

All the patient chart templates have made it so easy for us to fill in information and diagnose them. Also the scheduling also makes sure no one misses their appointment.

Cons

Well we do not enjoy how cumbersome report writing is. They should improve it.

“Close to perfect

Pros

It is a fantastic solution and we were able to use it as is because they customized it for us. Billing has become so much easier as well.

Cons

They promised a lot more than they delivered because they underestimated our workflow

“Documentation for PT made easy.

Pros

Evaluation of documentation is quite easy and efficient with this. Being able to save templates makes it better than other documentation systems. Helps in the scheduling of patients and makes it easy for us to locate patient data.

Cons

I find it difficult to navigate within the system, in addition to navigating OASIS start of care. It also lacks the feature of autosave in notes.

“Bad experience

Pros

The marketing team is great at making the software look good.

Cons

I have lost so much money due to the faulty billing system. The training was useless and there is no user manual. We were left stranded after the sales pitch.

“Fits perfectly for our needs

Pros

It is easy to use and easy to schedule patients. Documentation process is also simple and also it doesnt have any learning bend as such which makes learning the software easy

Cons

Like most softwares, this one is also web based meaning that if the internet goes down and in the event that you havent saved your work youll have to do it all over again.

“EMR Review

Pros

It is a simple documentation and planning software to memorize to use. It can be changed to way better work for your clinic with updates accessible and rebuilding of the program to meet your clinics specific needs.

Cons

I do not like that it is web-based. In the event that the control or web goes out, you may lose anything. The software does not consequently spare things for you either. Moderate web speed implies that pages can take a long time to stack.

“A wonderful software

Pros

The customer service for Mediware is just so great. These people do everything in their power to make the software great and help the users in every way. Billing has been made easier by making improvements in progress notes and assessment sections.

Cons

Being a mediocre product, it doesnt contain any flaws. This is perfect in every aspect. Support and implementation people are outstanding

“Run in the other direction!

Pros

They made such a good sales pitch and false promises; none of which were kept!

Cons

The billing portion is a nightmare and caused me to lose hundreds of thousands of dollars from my practice!

“Documentation for PT

Pros

I can save templates easily schedule patients and quickly find patient information.

Cons

Personally I struggle with navigating OASIS start of cares and find it frustrating that notes arent saved automatically. Within the system navigation is challenging.

“Sometimes time consuming

Pros

I appreciate its coverage of various rehab aspects.

Cons

Scheduling for me is a slow glitchy and tedious process.

“Medilinks

Pros

It offers unique value such as scheduled treatments and timed interventions for RTs to follow.

Cons

The RT documentation is limited and it doesnt cater to other clinicians needs.

“Easy to use and work with

Pros

The notifications are easily accessible. Front office functions are simple and effective.

Cons

No cons.

“use of Medilinks for outpatient therapy

Pros

I appreciate that it alerts me when cosigns are due and notifies therapists when notes are completed.

Cons

Reading notes in a narrative format isnt simple. Sometimes Im unsure where to place documentation leading to potential double entries. Additionally scheduling patients is not an option.

“overall, I like the product. it can be customized to meet our growing needs.

Pros

Medilinks is tailored for rehab meeting our departments needs. It automates insurance authorizations and alerts us for further authorization or billing modifiers. With one system we can chart bill and track productivity.

Cons

Since expanding customer service has declined. Responses to questions are slow and cases are closed even if issues remain unresolved after Medilinks responds.

“Medilinks in outpatient clinics

Pros

Medilinks keeps us updated on Medicare and Joint Commission documentation guidelines offers good support and allows us to change templates.

Cons

Quick text features are absent and task lists and reports load slowly. Faster customer issue resolution would greatly benefit the system.

“Great Addition to our Rehab EMR

Pros

Medilinks has simplified meeting regulatory guidelines and stays updated on industry changes. Its reports help with compliance and tracking patient progress. Training new staff is usually quick and easy.

Cons

Certain documentation branches are time-consuming but they ensure accurate scoring and documentation.

“Medilinks has been a great purchase for our multidisciplinary clinics.

Pros

Compliance is the greatest asset of this product with outstanding research and adherence to CMS rules.

Cons

Currently using the classic version I find it less intuitive than desired. Upgrading to the .com version is expected to address some of our current issues.

“Our experience has been extremely positive! Outstanding product and support!

Pros

Transitioning to Medilinks from paper-based documentation has been one of our best decisions. It interfaces with our scheduling system is easy to learn and offers phenomenal customer service. It saves us therapist documentation time and offers customizable reports. Weekly online meetings are helpful and the software is accessible from anywhere.

Cons

Like any software updates are necessary and minor bug fixes require attention. However major issues are rare.

“Offers leaders tools to manage their therapy business

Pros

It provides reports for financial management and tracking therapist compliance with documentation requirements keeping us informed of new regulatory requirements.

Cons

Streamlining documentation templates for efficiency would be beneficial. Additionally the documents appearance when interfacing with EPIC could be improved.

“This is a superb product for outpatient therapy services.

Pros

It monitors all Medicare requirements and prevents possible fall-outs when used properly.

Cons

The software is both complicated and expensive but its complexity is necessary to prevent claim failures.

“Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.

Pros

The clean documentation look is much improved and the team is responsive to requests. Medicare and regulatory compliance are well handled with thorough documentation and easy access to information. The AE scheduling package suits our busy clinic well.

Cons

The softwares rigidity can be problematic especially regarding altering or deleting billing codes post-note signing. Transitioning from a more customized package has been challenging. Additionally as an administrator Id like the ability to review and edit my staffs schedule for billing purposes. In AE batch purging of appointments even if scheduled individually would be advantageous.

“Very user friendly

Pros

As a physical therapist for over 25 years Ive used various software programs but Medilinks stands out for helping me keep up with payor requirements.

Cons

My main issue is the inability to send messages to multiple users simultaneously although its not a deal breaker.

“Friendliest staff EVER

Pros

Pre-uploaded templates are easy to edit and change.

Cons

None.

“Offers doctors all the tools to successfully manage/run their therapy practices

Pros

Helps you stay updated on new regulatory requirements. Financial reports are updated in real time that makes decision making effective for practice owners.

Cons

Interface requires an uplift.

“Overall, I like the product. It can be customized/enhanced to meet our growing needs

Pros

Medilink specializes in Rehabilitation centres like ours. One stop shop for our Rehab EMR that can submit claims, track orders and oversee practice productivity.

Cons

My tickets were not resolved on time.

“Medilinks in outpatient clinics

Pros

Medilinks keeps us informed about the Medicare and joint commission documentation requirements.

Cons

Working on reports, task lists and other documents is slow.

“Great Addition to our Rehab EMR

Pros

The software is user-friendly and it is easy for employees to quickly learn and use the software.

Cons

Few sections in documentation tab are little time consuming and make data entry tedious.

“Great

Pros

Tracing and finding data in Medialink is simple.

Cons

No cons.

“Very user friendly

Pros

User friendly and easy to use. Medialink has everything a payor would need.

Cons

The only negative about the software is that I am unable to send messages to multiple users simulataneously.