softwareMediLinks EMR Software Reviews
52 Reviews
Overall Rating
4.1
52 Reviews
Rating Distribution
5
(22)
4
(20)
3
(7)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
52 Reviews
Rating Distribution
5
(22)
4
(20)
3
(7)
2
(1)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Perfect for my salon.
Perfect for my salon.
Pros
MediLinks EMR Software is fantastic because it takes a lot of the tension out of my day-to-day operations. It gives my customers the independence they require to plan at their own speed and according to their own time without needing to call me to do it for them. I like how I can access my reports and see how my money is doing and where I can make improvements using their analytics. I must say, very impressive.
Cons
If they had a text-back feature for the clients who receive my text message promotions, that would be a great add-on. They sometimes text back the automatic number, and the message is lost in the void, and I have no idea they were trying to respond. At the very least, I believe a message center will be very beneficial.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Kendra
Kendra Kouture Hair, 1 employees
Sep 10, 2022
This is a superb product for outpatient therapy services/practices
This is a superb product for outpatient therapy services/practices
Pros
When MediLinks EMR Software is used properly, the system operates well in a highly optimized manner and streamlines the workflow.
Cons
It something shows minor glitches here and there but nothing serious that hinders the workflow.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Steve Y
Therapy Services ManagerHospital & Health Care, 1001-5000 employees employees
Sep 05, 2022
An appropriate software
An appropriate software
Pros
Very simple to operate and really easy to use. Contains amazing features that streamline the workflow.
Cons
The only con I noticed is that it doesnt automatically save notes and has to be done manually.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Alyssa
Summit Home Care, 100-499 employees
Aug 17, 2022
Good experience.
Good experience.
Pros
Weve had a fantastic time, particularly with the customer service side of things. I like how simple it is to place orders. The eMAR is easy to use, customize, and navigate. The screens are clear as daylight, and the tooltips are very helpful as well.
Cons
The method of creating reports needs to be simplified; it is currently very time-consuming.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Tina
Acutecare Health System, 1 employees
Jul 10, 2022
Our experience has been extremely positive! Outstanding product and support
Our experience has been extremely positive! Outstanding product and support
Pros
Very easy to learn and use. The software can be used remotely. all you need to have is a computer to use it.
Cons
As a whole, the MediLinks EMR software is very good but many bugs have been encountered while installing updates.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Kirsten U
Speech-Language Pathologist, 11-50 employees employees
Jun 14, 2022
Great support and system!
Great support and system!
Pros
Customer service is outstanding; these folks think outside the box and are eager to assist in any way they can. Also, I have to admit that the software has improved significantly over the past few years.
Cons
We love it! No complaints.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Jimmy
Medical Practice, 10-49 employees
May 30, 2022
Easy customisation
Easy customisation
Pros
It may be customized to operate better for your clinic, with improvements and reorganization options available to better match your clinics specific needs.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Cody
Medical Practice, 10-49 employees
May 24, 2022
Simple to learn
Simple to learn
Pros
Its a simple system to learn how to use for documentation and scheduling.
Cons
Because its web-based, it might be a major pain if you lose power or have slower than typical internet rates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Noel
Hospital & Health Care, 50-99 employees
May 17, 2022
MediLink Review
MediLink Review
Pros
MediLinks scheduling and documentation are simple. It was simple to understand and utilize when we switched to it.
Cons
The system also does not store stuff for you automatically. Pages might take a long time to load if your internet connection is slow.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Danny
Hospital & Health Care, 50-99 employees
Apr 22, 2022
Convenient and User-Friendly
Convenient and User-Friendly
Pros
Using this software to schedule and document for my clinic has been a breeze. Its ease of use made the transition to it seamless, and learning how to operate it was straightforward.
Cons
One drawback is that being web-based can be inconvenient during power outages or when experiencing slower internet speeds. In such situations, the softwares performance is hindered, and tasks that require quick execution can be delayed.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Verified User in Hospital & Health Care
Hospital & Health Care, 11-50 employees employees
Jul 06, 2021
Medilinks review.
Medilinks review.
Pros
Instead of having to do an adjusting post, I like being able to reopen journal entries.
Cons
The report writer, which is used to generate reports and maintain them, needs to be more simple to use.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
MINDI
Sun Behavioral Health, 1000+ employees
Apr 16, 2021
Great scheduler.
Great scheduler.
Pros
It was really easy to integrate with my current apps. It was simple to set up and begin using. I use the scheduler on a daily basis and adore it.
Cons
The only drawback is that I cant print out addresses for outgoing calls, and I only make outgoing calls. Every day, I have to write client addresses by hand.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Patti
Houston Pregnancy Massage & Doula Care, 1 employees
Apr 16, 2021
Great for beginners.
Great for beginners.
Pros
Im particularly fond of the marketing aspects of this. Its fantastic to be able to plan and send out promotional materials.
Cons
It was a little hard for me to learn because I am not really a tech expert. For newcomers, it might be made a little more user-friendly.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Dalora
Dalora Jones Hair, 1 employees
Apr 16, 2021
Satisfied.
Satisfied.
Pros
I like how the booking system works and how my clients can fill out registration forms before their appointments. Its very easy to use. The rest is self-explanatory.
Cons
There was nothing in particular that I disliked. Everything about this software appeals to me.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Chelsea
Boss Beauty ATX, 1 employees
Apr 16, 2021
Love it!
Love it!
Pros
I seldom have problems with this programme. When I have a problem, I know I can rely on customer service to solve it quickly. Its super easy to use and has online video training available.
Cons
In terms of online purchases, there are a few features Id like to see.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alisha
Spa 31, 2-9 employees
Apr 16, 2021
All in One.
All in One.
Pros
Ill always be a loyal customer as long as they keep the app simple to use. Medilinks provides everything at a lower rate. By far, there is no competition.
Cons
The emailing capabilities are a little clumsy, and learning all of them takes time, which isnt entirely a bad thing. Its so difficult for a sole proprietor.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Casey
Aspen Pro Fitness, 1 employees
Apr 16, 2021
Passable.
Passable.
Pros
The app is very simple to use and navigate.
Cons
The fact that I cant seem to find where I could add a debit card to the cash-out option.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Jennifer
Art of Aesthetics, 1 employees
Apr 16, 2021
A good choice.
A good choice.
Pros
Client scheduling, memberships, bundles, and email marketing are all made easy. I really appreciate the fact that each therapist can function independently and be paid separately.
Cons
Square and Google are not compatible. Other software services, such as email marketing, have similar features at no additional expense. The checkout process can also be made a little simpler.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Arianne
Escape Therapeutic Massage, 2-9 employees
Apr 16, 2021
Helps improve workflows
Helps improve workflows
Pros
It is a comprehensive EHR and practice management solution that works with our staff to facilitate patients.
Cons
We do not like that it takes a long time to upload and attach documents
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Corrie
Bridgeport Medical Center, 50-99 employees
Apr 15, 2021
It is almost perfect
It is almost perfect
Pros
All the patient chart templates have made it so easy for us to fill in information and diagnose them. The scheduling also makes sure no one misses their appointment.
Cons
We do not enjoy how cumbersome report writing is. They should improve it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Homer
Long Island Medical Center, 2-9 employees
Apr 12, 2021
Close to perfect
Close to perfect
Pros
It is a fantastic solution and we were able to use it as is because they customized it for us. Billing has become so much easier as well.
Cons
They promised a lot more than they delivered because they underestimated our workflow
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Pat
Accentuate Mental Health, 2-9 employees
Apr 09, 2021
Documentation for PT made easy.
Documentation for PT made easy.
Pros
Evaluation of documentation is quite easy and efficient with this. Being able to save templates makes it better than other documentation systems. Helps in the scheduling of patients and makes it easy for us to locate patient data.
Cons
I find it difficult to navigate within the system, in addition to navigating OASIS start of care. It also lacks the feature of autosave in notes.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Alyssa K.
Physical Therapist, 50-99 employees
Apr 06, 2021
Bad experience
Bad experience
Pros
The marketing team is great at making the software look good.
Cons
I have lost so much money due to the faulty billing system. The training was useless and there is no user manual. We were left stranded after the sales pitch.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Sondra
Childrens Therapy, 50-99 employees
Apr 06, 2021
Outstanding product with great usability.
Outstanding product with great usability.
Pros
We have had a very positive experience with this software. It is uber easy to understand and operate. As long as you have a computer, you can access the software from anywhere, even at home.
Cons
Overall, it is very decent software, but the only problem occurs during the installation of updates. Once the bugs are fixed, it would become a top-ranked software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Kirsten U
Speech-Language Pathologist, 10-49 employees
Apr 05, 2021
Fits perfectly for our needs
Fits perfectly for our needs
Pros
It is easy to use and easy to schedule patients. Documentation process is also simple and also it doesnt have any learning bend as such which makes learning the software easy
Cons
Like most softwares, this one is also web based meaning that if the internet goes down and in the event that you havent saved your work youll have to do it all over again.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Zinia
Hospital and Health Care, 10-49 employees
Mar 26, 2021
EMR Review
EMR Review
Pros
It is a simple documentation and planning software to memorize to use. It can be changed to way better work for your clinic with updates accessible and rebuilding of the program to meet your clinics specific needs.
Cons
I do not like that it is web-based. In the event that the control or web goes out, you may lose anything. The software does not consequently spare things for you either. Moderate web speed implies that pages can take a long time to stack.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Amanda
Hospital and Health Care, 1000+ employees
Mar 10, 2021
A wonderful software
A wonderful software
Pros
The customer service for Mediware is just so great. These people do everything in their power to make the software great and help the users in every way. Billing has been made easier by making improvements in progress notes and assessment sections.
Cons
Being a mediocre product, it doesnt contain any flaws. This is perfect in every aspect. Support and implementation people are outstanding
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
User
Health, Wellness and Fitness, 500-999 employees
Mar 01, 2021
It has been decent so far.
It has been decent so far.
Pros
It is easy to use. Very simple to navigate.
Cons
I dont like that it does not automatically save your notes.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Alyssa
Summit home care, 51-200 employees employees
Sep 09, 2020
Run in the other direction!
Run in the other direction!
Pros
They made such a good sales pitch and false promises; none of which were kept!
Cons
The billing portion is a nightmare and caused me to lose hundreds of thousands of dollars from my practice!
Ease of use
2
Value for money
3
Customer Support
2
Functionality
4
Sondra
Childrens Therapy Place, - employees
Sep 03, 2020
Worst experience ever!
Worst experience ever!
Pros
The sales pitch impressed me with its great promises.
Cons
When using Citrix for billing clearinghouse I find the process straightforward.
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Sondra
Hospital & Health Care, 51-100 employees
Less than a year
Jan 15, 2020
Customizable with Web-Based Limitations
Customizable with Web-Based Limitations
Pros
The softwares documentation and scheduling features are easy to learn and use. It offers flexibility through upgrades and program restructuring to better suit the clinics specific requirements.
Cons
The fact that it operates through the web is a concern. During power outages or internet disruptions, unsaved work can be lost, as the system does not have an automatic save feature. Additionally, slow internet speeds can lead to prolonged loading times for pages.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Verified User in Hospital & Health Care
Hospital & Health Care, 1000 employees employees
Dec 02, 2019
Documentation for PT
Documentation for PT
Pros
I can save templates easily schedule patients and quickly find patient information.
Cons
Personally I struggle with navigating OASIS start of cares and find it frustrating that notes arent saved automatically. Within the system navigation is challenging.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Alyssa
Health, Wellness and Fitness, 51-100 employees
More than a year
Oct 16, 2019
Sometimes time consuming
Sometimes time consuming
Pros
I appreciate its coverage of various rehab aspects.
Cons
Scheduling for me is a slow glitchy and tedious process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
Jan 27, 2019
Medilinks
Medilinks
Pros
It offers unique value such as scheduled treatments and timed interventions for RTs to follow.
Cons
The RT documentation is limited and it doesnt cater to other clinicians needs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Akini
Hospital & Health Care, 500+ employees
More than a year
Jan 02, 2019
Easy to use and work with
Easy to use and work with
Pros
The notifications are easily accessible. Front office functions are simple and effective.
Cons
No cons.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Misti G
OP Rehab , Not specified employees
Jul 09, 2018
use of Medilinks for outpatient therapy
use of Medilinks for outpatient therapy
Pros
I appreciate that it alerts me when cosigns are due and notifies therapists when notes are completed.
Cons
Reading notes in a narrative format isnt simple. Sometimes Im unsure where to place documentation leading to potential double entries. Additionally scheduling patients is not an option.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
5
Carli
Medical Practice, 500+ employees
Less than a year
Apr 01, 2018
overall, I like the product. it can be customized to meet our growing needs.
overall, I like the product. it can be customized to meet our growing needs.
Pros
Medilinks is tailored for rehab meeting our departments needs. It automates insurance authorizations and alerts us for further authorization or billing modifiers. With one system we can chart bill and track productivity.
Cons
Since expanding customer service has declined. Responses to questions are slow and cases are closed even if issues remain unresolved after Medilinks responds.
Ease of use
8
Value for money
6
Customer Support
5
Functionality
10
Tim
Not Specified, Not Specified employees
More than a year
Jan 14, 2018
Medilinks in outpatient clinics
Medilinks in outpatient clinics
Pros
Medilinks keeps us updated on Medicare and Joint Commission documentation guidelines offers good support and allows us to change templates.
Cons
Quick text features are absent and task lists and reports load slowly. Faster customer issue resolution would greatly benefit the system.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Aimee
Medical Practice, 101-500 employees
More than a year
Oct 17, 2017
Great Addition to our Rehab EMR
Great Addition to our Rehab EMR
Pros
Medilinks has simplified meeting regulatory guidelines and stays updated on industry changes. Its reports help with compliance and tracking patient progress. Training new staff is usually quick and easy.
Cons
Certain documentation branches are time-consuming but they ensure accurate scoring and documentation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Hospital & Health Care, 500+ employees
More than a year
Sep 18, 2017
Medilinks has been a great purchase for our multidisciplinary clinics.
Medilinks has been a great purchase for our multidisciplinary clinics.
Pros
Compliance is the greatest asset of this product with outstanding research and adherence to CMS rules.
Cons
Currently using the classic version I find it less intuitive than desired. Upgrading to the .com version is expected to address some of our current issues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Sara
Not Specified, Not Specified employees
More than a year
Aug 25, 2017
Our experience has been extremely positive! Outstanding product and support!
Our experience has been extremely positive! Outstanding product and support!
Pros
Transitioning to Medilinks from paper-based documentation has been one of our best decisions. It interfaces with our scheduling system is easy to learn and offers phenomenal customer service. It saves us therapist documentation time and offers customizable reports. Weekly online meetings are helpful and the software is accessible from anywhere.
Cons
Like any software updates are necessary and minor bug fixes require attention. However major issues are rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Medical Practice, 11-50 employees
More than a year
Aug 23, 2017
Offers leaders tools to manage their therapy business
Offers leaders tools to manage their therapy business
Pros
It provides reports for financial management and tracking therapist compliance with documentation requirements keeping us informed of new regulatory requirements.
Cons
Streamlining documentation templates for efficiency would be beneficial. Additionally the documents appearance when interfacing with EPIC could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Krin
Not Specified, Not Specified employees
More than a year
Aug 21, 2017
This is a superb product for outpatient therapy services.
This is a superb product for outpatient therapy services.
Pros
It monitors all Medicare requirements and prevents possible fall-outs when used properly.
Cons
The software is both complicated and expensive but its complexity is necessary to prevent claim failures.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Steve
Hospital & Health Care, 500+ employees
More than a year
Aug 13, 2017
Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.
Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.
Pros
The clean documentation look is much improved and the team is responsive to requests. Medicare and regulatory compliance are well handled with thorough documentation and easy access to information. The AE scheduling package suits our busy clinic well.
Cons
The softwares rigidity can be problematic especially regarding altering or deleting billing codes post-note signing. Transitioning from a more customized package has been challenging. Additionally as an administrator Id like the ability to review and edit my staffs schedule for billing purposes. In AE batch purging of appointments even if scheduled individually would be advantageous.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ben
Hospital & Health Care, 500+ employees
Less than 6 months
Aug 11, 2017
Very user friendly
Very user friendly
Pros
As a physical therapist for over 25 years Ive used various software programs but Medilinks stands out for helping me keep up with payor requirements.
Cons
My main issue is the inability to send messages to multiple users simultaneously although its not a deal breaker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Hospital & Health Care, 500+ employees
More than a year
Aug 09, 2017
Friendliest staff EVER
Friendliest staff EVER
Pros
Pre-uploaded templates are easy to edit and change.
Cons
None.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Debbie B
Patient Assessment Manager, Not specified employees
Jul 08, 2017
Offers doctors all the tools to successfully manage/run their therapy practices
Offers doctors all the tools to successfully manage/run their therapy practices
Pros
Helps you stay updated on new regulatory requirements. Financial reports are updated in real time that makes decision making effective for practice owners.
Cons
Interface requires an uplift.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Krin G
Aspirus Rehab services, Not specified employees
Apr 10, 2017
Overall, I like the product. It can be customized/enhanced to meet our growing needs
Overall, I like the product. It can be customized/enhanced to meet our growing needs
Pros
Medilink specializes in Rehabilitation centres like ours. One stop shop for our Rehab EMR that can submit claims, track orders and oversee practice productivity.
Cons
My tickets were not resolved on time.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Tim S
assoc director of physical therapy, Not specified employees
Jan 19, 2017
Medilinks in outpatient clinics
Medilinks in outpatient clinics
Pros
Medilinks keeps us informed about the Medicare and joint commission documentation requirements.
Cons
Working on reports, task lists and other documents is slow.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Aimee W
Medical Practice, 201-500 employees employees
Jan 08, 2017
Great Addition to our Rehab EMR
Great Addition to our Rehab EMR
Pros
The software is user-friendly and it is easy for employees to quickly learn and use the software.
Cons
Few sections in documentation tab are little time consuming and make data entry tedious.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Amy B
Therapy ManagerHospital & Health Care, 1001-5000 employees employees
Dec 17, 2016
Filters
Perfect for my salon.
Perfect for my salon.
Pros
MediLinks EMR Software is fantastic because it takes a lot of the tension out of my day-to-day operations. It gives my customers the independence they require to plan at their own speed and according to their own time without needing to call me to do it for them. I like how I can access my reports and see how my money is doing and where I can make improvements using their analytics. I must say, very impressive.
Cons
If they had a text-back feature for the clients who receive my text message promotions, that would be a great add-on. They sometimes text back the automatic number, and the message is lost in the void, and I have no idea they were trying to respond. At the very least, I believe a message center will be very beneficial.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Kendra
Kendra Kouture Hair, 1 employees
Sep 10, 2022
This is a superb product for outpatient therapy services/practices
This is a superb product for outpatient therapy services/practices
Pros
When MediLinks EMR Software is used properly, the system operates well in a highly optimized manner and streamlines the workflow.
Cons
It something shows minor glitches here and there but nothing serious that hinders the workflow.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Steve Y
Therapy Services ManagerHospital & Health Care, 1001-5000 employees employees
Sep 05, 2022
An appropriate software
An appropriate software
Pros
Very simple to operate and really easy to use. Contains amazing features that streamline the workflow.
Cons
The only con I noticed is that it doesnt automatically save notes and has to be done manually.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Alyssa
Summit Home Care, 100-499 employees
Aug 17, 2022
Good experience.
Good experience.
Pros
Weve had a fantastic time, particularly with the customer service side of things. I like how simple it is to place orders. The eMAR is easy to use, customize, and navigate. The screens are clear as daylight, and the tooltips are very helpful as well.
Cons
The method of creating reports needs to be simplified; it is currently very time-consuming.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Tina
Acutecare Health System, 1 employees
Jul 10, 2022
Our experience has been extremely positive! Outstanding product and support
Our experience has been extremely positive! Outstanding product and support
Pros
Very easy to learn and use. The software can be used remotely. all you need to have is a computer to use it.
Cons
As a whole, the MediLinks EMR software is very good but many bugs have been encountered while installing updates.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Kirsten U
Speech-Language Pathologist, 11-50 employees employees
Jun 14, 2022
Great support and system!
Great support and system!
Pros
Customer service is outstanding; these folks think outside the box and are eager to assist in any way they can. Also, I have to admit that the software has improved significantly over the past few years.
Cons
We love it! No complaints.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Jimmy
Medical Practice, 10-49 employees
May 30, 2022
Easy customisation
Easy customisation
Pros
It may be customized to operate better for your clinic, with improvements and reorganization options available to better match your clinics specific needs.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Cody
Medical Practice, 10-49 employees
May 24, 2022
Simple to learn
Simple to learn
Pros
Its a simple system to learn how to use for documentation and scheduling.
Cons
Because its web-based, it might be a major pain if you lose power or have slower than typical internet rates.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Noel
Hospital & Health Care, 50-99 employees
May 17, 2022
MediLink Review
MediLink Review
Pros
MediLinks scheduling and documentation are simple. It was simple to understand and utilize when we switched to it.
Cons
The system also does not store stuff for you automatically. Pages might take a long time to load if your internet connection is slow.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Danny
Hospital & Health Care, 50-99 employees
Apr 22, 2022
Convenient and User-Friendly
Convenient and User-Friendly
Pros
Using this software to schedule and document for my clinic has been a breeze. Its ease of use made the transition to it seamless, and learning how to operate it was straightforward.
Cons
One drawback is that being web-based can be inconvenient during power outages or when experiencing slower internet speeds. In such situations, the softwares performance is hindered, and tasks that require quick execution can be delayed.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Verified User in Hospital & Health Care
Hospital & Health Care, 11-50 employees employees
Jul 06, 2021
Medilinks review.
Medilinks review.
Pros
Instead of having to do an adjusting post, I like being able to reopen journal entries.
Cons
The report writer, which is used to generate reports and maintain them, needs to be more simple to use.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
MINDI
Sun Behavioral Health, 1000+ employees
Apr 16, 2021
Great scheduler.
Great scheduler.
Pros
It was really easy to integrate with my current apps. It was simple to set up and begin using. I use the scheduler on a daily basis and adore it.
Cons
The only drawback is that I cant print out addresses for outgoing calls, and I only make outgoing calls. Every day, I have to write client addresses by hand.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Patti
Houston Pregnancy Massage & Doula Care, 1 employees
Apr 16, 2021
Great for beginners.
Great for beginners.
Pros
Im particularly fond of the marketing aspects of this. Its fantastic to be able to plan and send out promotional materials.
Cons
It was a little hard for me to learn because I am not really a tech expert. For newcomers, it might be made a little more user-friendly.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Dalora
Dalora Jones Hair, 1 employees
Apr 16, 2021
Satisfied.
Satisfied.
Pros
I like how the booking system works and how my clients can fill out registration forms before their appointments. Its very easy to use. The rest is self-explanatory.
Cons
There was nothing in particular that I disliked. Everything about this software appeals to me.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Chelsea
Boss Beauty ATX, 1 employees
Apr 16, 2021
Love it!
Love it!
Pros
I seldom have problems with this programme. When I have a problem, I know I can rely on customer service to solve it quickly. Its super easy to use and has online video training available.
Cons
In terms of online purchases, there are a few features Id like to see.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alisha
Spa 31, 2-9 employees
Apr 16, 2021
All in One.
All in One.
Pros
Ill always be a loyal customer as long as they keep the app simple to use. Medilinks provides everything at a lower rate. By far, there is no competition.
Cons
The emailing capabilities are a little clumsy, and learning all of them takes time, which isnt entirely a bad thing. Its so difficult for a sole proprietor.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Casey
Aspen Pro Fitness, 1 employees
Apr 16, 2021
Passable.
Passable.
Pros
The app is very simple to use and navigate.
Cons
The fact that I cant seem to find where I could add a debit card to the cash-out option.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Jennifer
Art of Aesthetics, 1 employees
Apr 16, 2021
A good choice.
A good choice.
Pros
Client scheduling, memberships, bundles, and email marketing are all made easy. I really appreciate the fact that each therapist can function independently and be paid separately.
Cons
Square and Google are not compatible. Other software services, such as email marketing, have similar features at no additional expense. The checkout process can also be made a little simpler.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Arianne
Escape Therapeutic Massage, 2-9 employees
Apr 16, 2021
Helps improve workflows
Helps improve workflows
Pros
It is a comprehensive EHR and practice management solution that works with our staff to facilitate patients.
Cons
We do not like that it takes a long time to upload and attach documents
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Corrie
Bridgeport Medical Center, 50-99 employees
Apr 15, 2021
It is almost perfect
It is almost perfect
Pros
All the patient chart templates have made it so easy for us to fill in information and diagnose them. The scheduling also makes sure no one misses their appointment.
Cons
We do not enjoy how cumbersome report writing is. They should improve it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Homer
Long Island Medical Center, 2-9 employees
Apr 12, 2021
Close to perfect
Close to perfect
Pros
It is a fantastic solution and we were able to use it as is because they customized it for us. Billing has become so much easier as well.
Cons
They promised a lot more than they delivered because they underestimated our workflow
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Pat
Accentuate Mental Health, 2-9 employees
Apr 09, 2021
Documentation for PT made easy.
Documentation for PT made easy.
Pros
Evaluation of documentation is quite easy and efficient with this. Being able to save templates makes it better than other documentation systems. Helps in the scheduling of patients and makes it easy for us to locate patient data.
Cons
I find it difficult to navigate within the system, in addition to navigating OASIS start of care. It also lacks the feature of autosave in notes.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Alyssa K.
Physical Therapist, 50-99 employees
Apr 06, 2021
Bad experience
Bad experience
Pros
The marketing team is great at making the software look good.
Cons
I have lost so much money due to the faulty billing system. The training was useless and there is no user manual. We were left stranded after the sales pitch.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Sondra
Childrens Therapy, 50-99 employees
Apr 06, 2021
Outstanding product with great usability.
Outstanding product with great usability.
Pros
We have had a very positive experience with this software. It is uber easy to understand and operate. As long as you have a computer, you can access the software from anywhere, even at home.
Cons
Overall, it is very decent software, but the only problem occurs during the installation of updates. Once the bugs are fixed, it would become a top-ranked software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Kirsten U
Speech-Language Pathologist, 10-49 employees
Apr 05, 2021
Fits perfectly for our needs
Fits perfectly for our needs
Pros
It is easy to use and easy to schedule patients. Documentation process is also simple and also it doesnt have any learning bend as such which makes learning the software easy
Cons
Like most softwares, this one is also web based meaning that if the internet goes down and in the event that you havent saved your work youll have to do it all over again.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Zinia
Hospital and Health Care, 10-49 employees
Mar 26, 2021
EMR Review
EMR Review
Pros
It is a simple documentation and planning software to memorize to use. It can be changed to way better work for your clinic with updates accessible and rebuilding of the program to meet your clinics specific needs.
Cons
I do not like that it is web-based. In the event that the control or web goes out, you may lose anything. The software does not consequently spare things for you either. Moderate web speed implies that pages can take a long time to stack.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Amanda
Hospital and Health Care, 1000+ employees
Mar 10, 2021
A wonderful software
A wonderful software
Pros
The customer service for Mediware is just so great. These people do everything in their power to make the software great and help the users in every way. Billing has been made easier by making improvements in progress notes and assessment sections.
Cons
Being a mediocre product, it doesnt contain any flaws. This is perfect in every aspect. Support and implementation people are outstanding
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
User
Health, Wellness and Fitness, 500-999 employees
Mar 01, 2021
It has been decent so far.
It has been decent so far.
Pros
It is easy to use. Very simple to navigate.
Cons
I dont like that it does not automatically save your notes.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Alyssa
Summit home care, 51-200 employees employees
Sep 09, 2020
Run in the other direction!
Run in the other direction!
Pros
They made such a good sales pitch and false promises; none of which were kept!
Cons
The billing portion is a nightmare and caused me to lose hundreds of thousands of dollars from my practice!
Ease of use
2
Value for money
3
Customer Support
2
Functionality
4
Sondra
Childrens Therapy Place, - employees
Sep 03, 2020
Worst experience ever!
Worst experience ever!
Pros
The sales pitch impressed me with its great promises.
Cons
When using Citrix for billing clearinghouse I find the process straightforward.
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Sondra
Hospital & Health Care, 51-100 employees
Less than a year
Jan 15, 2020
Customizable with Web-Based Limitations
Customizable with Web-Based Limitations
Pros
The softwares documentation and scheduling features are easy to learn and use. It offers flexibility through upgrades and program restructuring to better suit the clinics specific requirements.
Cons
The fact that it operates through the web is a concern. During power outages or internet disruptions, unsaved work can be lost, as the system does not have an automatic save feature. Additionally, slow internet speeds can lead to prolonged loading times for pages.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Verified User in Hospital & Health Care
Hospital & Health Care, 1000 employees employees
Dec 02, 2019
Documentation for PT
Documentation for PT
Pros
I can save templates easily schedule patients and quickly find patient information.
Cons
Personally I struggle with navigating OASIS start of cares and find it frustrating that notes arent saved automatically. Within the system navigation is challenging.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Alyssa
Health, Wellness and Fitness, 51-100 employees
More than a year
Oct 16, 2019
Sometimes time consuming
Sometimes time consuming
Pros
I appreciate its coverage of various rehab aspects.
Cons
Scheduling for me is a slow glitchy and tedious process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
Jan 27, 2019
Medilinks
Medilinks
Pros
It offers unique value such as scheduled treatments and timed interventions for RTs to follow.
Cons
The RT documentation is limited and it doesnt cater to other clinicians needs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Akini
Hospital & Health Care, 500+ employees
More than a year
Jan 02, 2019
Easy to use and work with
Easy to use and work with
Pros
The notifications are easily accessible. Front office functions are simple and effective.
Cons
No cons.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Misti G
OP Rehab , Not specified employees
Jul 09, 2018
use of Medilinks for outpatient therapy
use of Medilinks for outpatient therapy
Pros
I appreciate that it alerts me when cosigns are due and notifies therapists when notes are completed.
Cons
Reading notes in a narrative format isnt simple. Sometimes Im unsure where to place documentation leading to potential double entries. Additionally scheduling patients is not an option.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
5
Carli
Medical Practice, 500+ employees
Less than a year
Apr 01, 2018
overall, I like the product. it can be customized to meet our growing needs.
overall, I like the product. it can be customized to meet our growing needs.
Pros
Medilinks is tailored for rehab meeting our departments needs. It automates insurance authorizations and alerts us for further authorization or billing modifiers. With one system we can chart bill and track productivity.
Cons
Since expanding customer service has declined. Responses to questions are slow and cases are closed even if issues remain unresolved after Medilinks responds.
Ease of use
8
Value for money
6
Customer Support
5
Functionality
10
Tim
Not Specified, Not Specified employees
More than a year
Jan 14, 2018
Medilinks in outpatient clinics
Medilinks in outpatient clinics
Pros
Medilinks keeps us updated on Medicare and Joint Commission documentation guidelines offers good support and allows us to change templates.
Cons
Quick text features are absent and task lists and reports load slowly. Faster customer issue resolution would greatly benefit the system.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Aimee
Medical Practice, 101-500 employees
More than a year
Oct 17, 2017
Great Addition to our Rehab EMR
Great Addition to our Rehab EMR
Pros
Medilinks has simplified meeting regulatory guidelines and stays updated on industry changes. Its reports help with compliance and tracking patient progress. Training new staff is usually quick and easy.
Cons
Certain documentation branches are time-consuming but they ensure accurate scoring and documentation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Hospital & Health Care, 500+ employees
More than a year
Sep 18, 2017
Medilinks has been a great purchase for our multidisciplinary clinics.
Medilinks has been a great purchase for our multidisciplinary clinics.
Pros
Compliance is the greatest asset of this product with outstanding research and adherence to CMS rules.
Cons
Currently using the classic version I find it less intuitive than desired. Upgrading to the .com version is expected to address some of our current issues.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Sara
Not Specified, Not Specified employees
More than a year
Aug 25, 2017
Our experience has been extremely positive! Outstanding product and support!
Our experience has been extremely positive! Outstanding product and support!
Pros
Transitioning to Medilinks from paper-based documentation has been one of our best decisions. It interfaces with our scheduling system is easy to learn and offers phenomenal customer service. It saves us therapist documentation time and offers customizable reports. Weekly online meetings are helpful and the software is accessible from anywhere.
Cons
Like any software updates are necessary and minor bug fixes require attention. However major issues are rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Medical Practice, 11-50 employees
More than a year
Aug 23, 2017
Offers leaders tools to manage their therapy business
Offers leaders tools to manage their therapy business
Pros
It provides reports for financial management and tracking therapist compliance with documentation requirements keeping us informed of new regulatory requirements.
Cons
Streamlining documentation templates for efficiency would be beneficial. Additionally the documents appearance when interfacing with EPIC could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Krin
Not Specified, Not Specified employees
More than a year
Aug 21, 2017
This is a superb product for outpatient therapy services.
This is a superb product for outpatient therapy services.
Pros
It monitors all Medicare requirements and prevents possible fall-outs when used properly.
Cons
The software is both complicated and expensive but its complexity is necessary to prevent claim failures.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Steve
Hospital & Health Care, 500+ employees
More than a year
Aug 13, 2017
Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.
Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.
Pros
The clean documentation look is much improved and the team is responsive to requests. Medicare and regulatory compliance are well handled with thorough documentation and easy access to information. The AE scheduling package suits our busy clinic well.
Cons
The softwares rigidity can be problematic especially regarding altering or deleting billing codes post-note signing. Transitioning from a more customized package has been challenging. Additionally as an administrator Id like the ability to review and edit my staffs schedule for billing purposes. In AE batch purging of appointments even if scheduled individually would be advantageous.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ben
Hospital & Health Care, 500+ employees
Less than 6 months
Aug 11, 2017
Very user friendly
Very user friendly
Pros
As a physical therapist for over 25 years Ive used various software programs but Medilinks stands out for helping me keep up with payor requirements.
Cons
My main issue is the inability to send messages to multiple users simultaneously although its not a deal breaker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Hospital & Health Care, 500+ employees
More than a year
Aug 09, 2017
Friendliest staff EVER
Friendliest staff EVER
Pros
Pre-uploaded templates are easy to edit and change.
Cons
None.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Debbie B
Patient Assessment Manager, Not specified employees
Jul 08, 2017
Offers doctors all the tools to successfully manage/run their therapy practices
Offers doctors all the tools to successfully manage/run their therapy practices
Pros
Helps you stay updated on new regulatory requirements. Financial reports are updated in real time that makes decision making effective for practice owners.
Cons
Interface requires an uplift.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Krin G
Aspirus Rehab services, Not specified employees
Apr 10, 2017
Overall, I like the product. It can be customized/enhanced to meet our growing needs
Overall, I like the product. It can be customized/enhanced to meet our growing needs
Pros
Medilink specializes in Rehabilitation centres like ours. One stop shop for our Rehab EMR that can submit claims, track orders and oversee practice productivity.
Cons
My tickets were not resolved on time.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Tim S
assoc director of physical therapy, Not specified employees
Jan 19, 2017
Medilinks in outpatient clinics
Medilinks in outpatient clinics
Pros
Medilinks keeps us informed about the Medicare and joint commission documentation requirements.
Cons
Working on reports, task lists and other documents is slow.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Aimee W
Medical Practice, 201-500 employees employees
Jan 08, 2017
Great Addition to our Rehab EMR
Great Addition to our Rehab EMR
Pros
The software is user-friendly and it is easy for employees to quickly learn and use the software.
Cons
Few sections in documentation tab are little time consuming and make data entry tedious.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Amy B
Therapy ManagerHospital & Health Care, 1001-5000 employees employees
Dec 17, 2016