myUnity Reviews

Pros

Any changes made in the system are reflected right away which is really helpful.

Cons

Mobile app isn't very user friendly when employees need to clock in and clock out.

Pros

At least it's an improvement over paper records and manual charting.

Cons

System still isn't very user friendly. It takes too many steps to finish a single task and reports can't be customized.

Pros

Information is shared across all facilities which helps keep everyone on the same page.

Cons

The system feels very technology driven and is quite rigid when it comes to the order of operations.

Pros

One of the most useful parts is being able to view a resident across different care settings and follow them throughout the full continuum of care.

Cons

Getting an interface set up takes far too long and the process is overly complicated. Anytime we try to connect with other systems we usually hear that they already support PCC and have never even heard of this software.

Pros

Having all levels of care in one system is valuable and the Clinical/Devero side of the software does include some helpful processes.

Cons

Reporting is very limited and the system is not user friendly or quick to learn. Training a new clinical user can take at least 8 hours. The database feels disorganized which makes data hard to locate and there are frequent ADT issues because users end up entering information into the wrong admission since it's confusing to have so many admissions open at once. Support has also been disappointing with too many people handling a ticket before anything gets resolved. CAE changes constantly, interfaces take too long to implement and innovations are also slow to roll out. On top of that a lot of the new features seem only partially released which makes it basically unusable. It's difficult to find someone who will actually listen and act and even many Netsmart employees have acknowledged a lack of senior living knowledge. They really need to pay closer attention to client feedback and use it to improve the system.

Pros

From an end user perspective the platform performs really well. It's user friendly, dependable and able to scale and it handles the difficulties of working in low connectivity environments very effectively.

Cons

On the organizational side though the full process from admission through dropping a claim can be quite difficult and labor intensive. The checks and balances needed to confirm a claim is valid and won't be rejected require input and effort from multiple people. While those safeguards are valuable for keeping organizations compliant they also mean adding layers of staff support and QA just to make sure claims are processed on time. It would be very helpful if clients were made aware of this upfront so they could plan their support systems accordingly and avoid delays in the revenue cycle.

Pros

Makes it simple to capture the information I need from one visit to the next. It also auto-saves so I can leave a form and jump back into it later without losing my work.

Cons

Certain controls work one week and then after an update access to forms or features I was using before can suddenly disappear which makes the system feel buggy.

Pros

One thing that does help is being able to fax information and orders directly from this platform and receive documentation and orders back into the system. It cuts down on paper and since it is web based signing in is fast and simple.

Cons

Unfortunately the rest of the experience has been very frustrating. The print on orders and documentation is so small that it is hard to read. Training was not handled well which led to repeated phone calls just to fix ongoing problems. The information on Recertification orders feels cluttered, repetitive and overwhelming and there is no narrative included. Writing Resumption of Care orders in a way that actually makes sense is also difficult. I have seen orders come through with the wrong clinician name or with no clinician name at all. A lot of the information entered into the patient profile does not carry over into the patient chart the way it should. Faxed documents are also unreliable with pages getting cut off coming through blank or not arriving together as one full document. On top of that it creates far too much work for the back office. The system is not user friendly and the lack of proper training only makes everything worse. There were also too many buttons that had to be turned on and too many corrections had to be made before a Plan of Care was finally ready to fax. Information from Assessments also does not transfer correctly into the Plan of Care. I could keep listing issues but overall this product has been terrible.

Pros

It meets high trust standards and from an IT deployment and maintenance perspective it takes a lot of pressure off the enterprise platform.

Cons

No issues to mention at this point but I'll revisit that after we've had more usage logged.

Pros

Everything is easy to use and the whole process moves naturally from start to finish.

Cons

Running reports modified to specific needs can be difficult.