
Netsmart Reviews
Total 56 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars34%
3
Stars20%
2
Stars14%
1
Stars5%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Molly
"mankato clinic ", 1000+ employees
“Client Friendly
Pros
Making and changing notes is a breeze. Charting is easy.
Cons
numerous capacities and tabs may befuddle a few early users.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Eric
Mental Health Care, 500-999 employees
“A poor software
Pros
It was free for behavior well being organization until last year
Cons
It is exceptionally clunky and unimaginably bad
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Alina
Hospital and Health Care, 10-49 employees
“NetSmart
Pros
I like that I can customize it according to what I like and It contains all the features for patients that are coming or leaving.
Cons
It runs on Java which is quite slow so my team has to wait for quite a time.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Eric
Mental Health Care, 500-999 employees
“Needs A LOT of improvement
Pros
Honestly I dont think I can list any pros. I am just able to change the color of screen easily.
Cons
It is a very faulty software. No one in my company likes it as it doesnt perform a single function well. I wouldnt recommend it at all.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Adam
Willapa Behavioral Health, 51-200 employees
“Run in the other direction.
Pros
It was free for behavior health organizations until last year.
Cons
It is very clunky and incredibly bad.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Brett
KVC, N/A employees
“I like the flexibility in this software.
Pros
I like the flexibility I have to create my own templates. They have features for both inpatient and outpatient cases.
Cons
It requires a lot of upkeep by the IT staff because it runs on Java which is pretty slow.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Angel
Dignity, 500+ employees
“Netsmart is not smart
Pros
It is possible with the software to create documents from home without any internet connectivity.
Cons
Synchronization takes too much time and the software is not user-friendly . My new employees are facing learning issues.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
molly
mankato clinic, 500+ employees
“User-friendly
Pros
Creating and editing notes is a breeze. Charting is easy.
Cons
Too many functions and tabs may confuse some nascent users.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Betsy
Brockton Visiting Nurse Association, 51-200 employees
“The worst experience
Pros
Overall a bad experience. I should have done my due diligence before going ahead with this solution.
Cons
System takes a long time to complete even a miniscule task and usability is complex.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Verified Reviewer
Verified Reviewer, 500+ employees
“Im not satisfied and will never be
Pros
It funtioned through various disciplines so that everyone could access all patient information and accounting.
Cons
It is not simple to use and one person can access data at a time.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Tina
The Doctors clinic, N/A employees
“Allscripts review
Pros
Simple to learn and use. User friendly.
Cons
No issues. No problems.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Damon
Cawley Physical Therapy and Fitness, LLC, 1-10 employees
“One word. Terrible.
Pros
I am not at all happy with the software. Its not intuitive.
Cons
User interface is poorly designed - I don’t think enough thought went behind system design. Practice workflows and needs were not kept in mind while finalising the solution processes.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Abigail
Beach Point Capital Management, N/A employees
“Netsmart is good to track patients medical records
Pros
The software is HIPAA compliant and the vendor is regularly updating the softwares andapplications to keep pace wit everchanging regulatory landscape of the healthcare IT industry.
Cons
One of the major cons of the software is its inability to refresh automatically. multiple glitches may occur during scheduled software updates.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Julie
Chhc, N/A employees
“User-friendly
Pros
The software is easy to use.
Cons
Small functionality issues here and there. Nothing major.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Arla
Envision, 51-200 employees
“Outdated EMR with a stingy user interface
Pros
I like the fact that I can access the EMR from my desktop and mobile app simultaneously.
Cons
Data synchronization takes place twice a day and documents can be lost in the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Marie
Home Care Plus, 11-50 employees
“Netsmart review
Pros
It has good customer support service. the software generates orders from charts. one can use it without wifi connectivity.
Cons
It iis not easy to use. one cannot send faxes directly from the software. frequent updates which are costly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8