softwareNetsmart EHR Software Reviews
56 Reviews
Overall Rating
3.6
56 Reviews
Rating Distribution
5
(15)
4
(19)
3
(11)
2
(8)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
56 Reviews
Rating Distribution
5
(15)
4
(19)
3
(11)
2
(8)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Sleek and Intuitive EHR.
Sleek and Intuitive EHR.
Pros
Netsmart is extremely simple to use! The dashboard is well-organized and contains all the information I need within a single screen. Navigation is a breeze as well, and the entire system can be explored with just a mouse click. I really appreciate the automatic reminders that remind me of deadlines and timetables that I might otherwise overlook. The calendar app itself is very modern and simple to read. It contains all the details of every department and their upcoming as well as completed visits.
Cons
The Charting module feels disconnected from the rest of the software, which is quite frustrating to be honest. It feels like it was neglected during development as there are some inherent issues that even the excellent customer service hasn’t been able to solve. It is difficult to get in and out of charts, or move to schedules from charts, and there is a lot of back and forth to the homepage for simple tasks. This makes finding information quite difficult and oftentimes impossible to do unless I restart the system and do it all over again.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Ruby T.
Hospital & Healthcare, 51-200 Employees employees
Mar 20, 2023
A definite find for mobile physicians; would have liked a free trial
A definite find for mobile physicians; would have liked a free trial
Pros
I’m a diehard Android fan-physician, and for reasons that are quite obvious to someone of my disposition (I travel cross-borders, and so I need device/platform flexibility), I don’t have much use for the Apple device ecosystem. Since 2018, I was searching for a mobile EHR that worked well on Android. And after several trials with other vendors, I’m glad I ended up subscribing to Netsmart. The no-nonsense application interface, which makes patient data-keeping a breeze, is also great!
Cons
It would’ve been super if the provider had offered a trial run on the software because it is a bit high on the cost (especially when compared with my previous subscriptions). All I got during onboarding was the demo.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Robert H.
New Pennsylvania Clinic, PA, 11-15 employees
Feb 22, 2023
Excellent patient charts management.
Excellent patient charts management.
Pros
Netsmart is incredibly simple to use. I was quickly able to get a grip and start using the software with the least amount of training. If I have any problems, customer service provides me with clear instructions, which I can simply follow with this software. It also neatly arranged our patients charts. I keep the system available to all staff which has been quite beneficial. There is no need for an IT department in our hospital anymore. I love that it works on any device I have at hand since there are no hardware requirements or limitations.
Cons
I really appreciate it that Netsmart can work completely offline in case we are in a field with spotty internet connection. But the switching between offline and online modes can be laggy and glitchy at times. There are occasions when sessions time out and the page returns to the login screen without saving my work. This becomes very frustrating at times. Thankfully, customer support team is very responsive and caring when it comes to their clients, I hope that they fix this issue soon as I’d love to keep using Netsmart.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Toby M.
Hospital & Healthcare, 11-50 Employees employees
Dec 16, 2022
Netsmart outstanding database is amazing for both staff and clients
Netsmart outstanding database is amazing for both staff and clients
Pros
The Netsmart EHR platform offers an excellent database module that allows users to easily access client and personnel files as well as arrange different staff for shifts. Payroll processing is simple, and the possibilities are limitless. IT ticketing system, favorite browser saving, and reporting tools are also included. The auto-save function is quite simple, and the user can be certain that they will not lose their data if the tablet crashes or if they leave the screen before sending the file to their server.
Cons
Although there are no apparent issues with Netsmart’s EHR software, at times the slowness of the network connectivity causes some glitches while performing some tasks. This also happens when too many users companywide are at the same address or working on the same file. This glitch occurs and presents itself differently, mostly depending on the browser the user is using. Other than that, there aren’t any teething issues that I or my team have encountered since we’ve been using it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sammy K. Stokes
Hospital Admin, Employees: 100-499 employees
Nov 15, 2022
Excellent customer service.
Excellent customer service.
Pros
Netsmart has a fantastic workflow that is simple to learn. It was the first time that we actually changed our workflow to suit a software’s since it was way more efficient than ours. It is simple to chart by selecting the type of visit from the home screen, filling out visit notes, and submitting them for QA. Customer service representatives are incredibly educated and helpful. Some days, I phone or email more than once a day, and they are always fast to respond and never ignore my issues. Even if its something basic that I should have easily sorted out on my own. I always feel respected as a customer and know I can rely on them.
Cons
It has weird scaling issues that make it tough to use on a mobile phone. This concerns us since our staff is mostly out in the field due to the nature of our work. It is difficult keeping tabs on them when they cannot update their work on the system. Its also not as well integrated with its partner billing system as I would want. These are still trivial issues and nothing compares to the benefits we have been able to get from its implementation in our system. I would appreciate it if the technical team could help me out with these issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Aria
Hospital & Healthcare, 11-50 Employee employees
Sep 12, 2022
User friendly.
User friendly.
Pros
Anyone in the office can use it with ease. It is very user-friendly. I highly recommend it.
Cons
Having to update the password on a regular basis is such a drag.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jesus
Andrew Levine MDPA, 10-49 employees
May 04, 2022
Great patient portal.
Great patient portal.
Pros
The patient portal is my favorite part of the software. I mostly work on the front end of patient scheduling, and I love how clients can fill out their records online and have them automatically uploaded into Netsmart. It helps you save a great deal of time. Very impressive work.
Cons
I dislike how much "clicking" is needed to view imported documents. It wastes a lot of time.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Megan
Surgical Specialists, 2-9 employees
Apr 17, 2022
Makes life easier.
Makes life easier.
Pros
The software is extremely easy to use. The templates were created with the practices specialty in mind.
Cons
Its easy to see why Netsmart is regarded as one of the best medical software programs available in the world, but the expense of this software will cause people to seek other choices.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Beverly
ASUASM, 2-9 employees
Mar 03, 2022
Not good enough
Not good enough
Pros
It has all the basic features but nothing extra
Cons
It is difficult to customize it. You need to click many times before any chart opens. We are not enjoying it.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Kenneth
UCLA, 10-49 employees
Apr 28, 2021
Not a practical choice
Not a practical choice
Pros
It has a lot of useful features like automatically showing the patient history when you search for it.
Cons
They need better templates and it is more targeted towards a general physicians practice.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Pawan
Momentum, 500-999 employees
Apr 20, 2021
Great for nurses
Great for nurses
Pros
A user friendly screen you can get used to immediately. Comfortable for completing diagnosis and writing reports.
Cons
There are too many features so you might get overwhelmed at first.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christie
ORC, 500-999 employees
Apr 15, 2021
prescribing with ease.
prescribing with ease.
Pros
My two favorite features are the ability to e-prescribe and the patient scorecard. Love its ease of use.
Cons
When seeing a patient, its difficult to navigate past visit notes or imported papers. I wish there were more options for customization.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Amanda
Empower Psych Centers LLC, 2-9 employees
Apr 15, 2021
Amazing customer support.
Amazing customer support.
Pros
The customer service has been incredible. They are accessible and supportive.
Cons
It differs significantly from other EHR applications and needs some time to get familiarized with.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
brandy
carolina Healthchoice, 10-49 employees
Apr 15, 2021
Neutral.
Neutral.
Pros
New features are released often, but they are not features that we use frequently.
Cons
Everything is a product idea proposal, and you never hear back from them on when or how it will be executed.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Sharon
Rutgers University Behavioral Health Care, 10-49 employees
Apr 15, 2021
Free trial user.
Free trial user.
Pros
It has a lot of customization choices, excellent customer service, and simple guidelines on how to use and integrate with the other clinics/ labs/ scanning. Moreover, it is HIPAA compliant.
Cons
The price of start-up fees and recurring fees per user is high. For a small clinic, it is prohibitively costly. Instead, well have to rely on Practice Fusion or charm.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Shannon
Woodstock Natural Health Clinic, 2-9 employees
Apr 15, 2021
Our favorite.
Our favorite.
Pros
As a billing business, we found it simple to set up an interface for Practice Management software, and it is the only one we use that works perfectly bi-directionally. This app is simple to use. It is also easy to check the meaningful usage of the reports.
Cons
For my OB/GYN party, having the LMP date sent over with the patient charges would be extremely beneficial.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Kelly
Clean Claim MD, LLC, 100-499 employees
Apr 15, 2021
Excellent.
Excellent.
Pros
CMS standards are met, results are excellent, and physicians are pleased with the programme. They provide training whenever required.
Cons
We dont have many problems which arent fixed after we record them. Im at a loss for this one.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Carol
Pulmonology and Sleep Services of San Antonio LLC, 10-49 employees
Apr 15, 2021
Easy transition.
Easy transition.
Pros
It takes approximately 3 hours on average to train the staff. This software boosts efficiency and productivity.
Cons
The fact that we have to update our passwords too often. We have to change the password every 90 days or so at the moment. Unless there is an issue, I would prefer to do it once a year.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Debbie
Golden Triangle Family Care Center, 100-499 employees
Apr 15, 2021
By far, the best.
By far, the best.
Pros
We particularly like the templates, as well as the fact that we can create our own templates that best suit our needs, and that support is always available. Team members are fantastic and always willing to assist. Its also easy to train new employees. It also has excellent reporting and customization features.
Cons
From when we first started using Netsmart, it has improved significantly. But there have been some recent changes, and while we acknowledge that they now have more customers, a little more one-on-one and faster customer service would be fantastic, just like in the old days.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
YVONNE
HERIBERTO RODRIGUEZ-AYALA M.D., P.A., 2-9 employees
Apr 15, 2021
Intuitive.
Intuitive.
Pros
The ease with which it can be used. Keeping the ICD 10 codes up to date. Ownership and operating costs are relatively modest. The support team responded quickly.
Cons
The failure to provide laboratory results in the encounter notes. The fax/EHR integration is insufficient.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Carlos
Carlos A Lozano MD, 2-9 employees
Apr 15, 2021
Great ease of use.
Great ease of use.
Pros
This is a tool that I use on a regular basis. Its incredibly simple to use and has excellent usability.
Cons
Emailing within the software is a hassle. There is no way to see a history of sent messages, and you cannot copy and paste.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Katie
Central Texas Pain Center, 50-99 employees
Apr 15, 2021
Perfect!
Perfect!
Pros
This has been my go-to for the past five years. I could easily configure the experiences and train the doctors on how to use it.
Cons
None that I could think of.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rachael
Cast Vegas, 2-9 employees
Apr 15, 2021
Hands down, the best app for scheduling.
Hands down, the best app for scheduling.
Pros
I use Netsmart to arrange appointments for my auto detailing company every day. It was simple to incorporate the form into my website, and they also provided me with personalized links for each appointment type and category. Ive tried three other scheduling systems and none of them compare to the freedom it provides. In addition, customer service is the best Ive ever encountered.
Cons
Although they do not have a dedicated mobile app, their website is mobile-friendly.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Jacob
Ephraim McDowell Health , 10-49 employees
Apr 15, 2021
Best for scheduling.
Best for scheduling.
Pros
This app is incredibly simple to use. My clients have appreciated how easy it has been to schedule or alter appointments. The specific scheduling links to every appointment are my favorite feature. Instead of going back and forth with dates and times, I find it a lot easier to give potential customers a direct link.
Cons
I find the software difficult to use, and I prefer the desktop edition. It would be preferable for me if the software could operate in the same manner as the desktop edition.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Renee
Minority Women Pharmacists Association, Inc., 2-9 employees
Apr 15, 2021
We love Netsmart.
We love Netsmart.
Pros
Netsmart accomplishes what weve been looking for in a competitor app for years. I had it running smoothly on our website in a short period of time, and people could make appointments with several technicians, despite the fact that I am not a web developer. It had made a fantastic first impression.
Cons
The software has a few minor discrepancies. Sunday is on the left in one date picker, and on the right in the other (and weve been informed this cant be fixed). Even if all of their other information auto-fills, we cant make a clients address auto-fill when they register (phone, email, name). I am not aware of the reason behind this.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Ryan
Ryan Bailer Support, 2-9 employees
Apr 15, 2021
Great for businesses of every size.
Great for businesses of every size.
Pros
I liked how straightforward it was to use this product. Setting up your schedule is made simple with step-by-step instructions. My favorite feature is the ability to create private appointment forms that can be sent to clients directly but do not appear on the daily booking page. This is extremely beneficial.
Cons
I honestly havent had any issues with this software. The price is excellent, the features are outstanding, and the setup is simple for everyone to complete.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Andrew
Kentucky Clinic South , 2-9 employees
Apr 15, 2021
Great EHR.
Great EHR.
Pros
I love that someone who wants to make an appointment with me can include several people at once, schedule multiple appointments at once, and work with the various payment options and subscription options. I really like that I can add various forms for different sorts of appointments.
Cons
In the beginning, it was a little complex for me but once I worked it out, it was a breeze to use.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Julianna
Animus Equi Performance Training, 1 employees
Apr 15, 2021
Professional look.
Professional look.
Pros
I liked how professional it looked, how customizable it was, and how easily it could integrate with different platforms. I also liked how fast the help was and how real people, not bots, answered my questions. That was a great experience.
Cons
I didnt appreciate that I didnt get an invoice immediately after paying the first month; I double-checked to ensure the payment went through, but because I hadnt been charged, I doubted the process and withdrew it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Itzel
Itzel Orozco, 1 employees
Apr 15, 2021
Saves time!
Saves time!
Pros
Its a fantastic online scheduling tool. I can quickly set up various meeting kinds and link multiple calendars. Notifications for both me and the patients are fully customizable and simple to modify. I really like that I can build custom intake forms for different meeting types.
Cons
I cant think of any disadvantages to this software. Ive been using it for over a year and Im completely satisfied with it. Its simple to use and saves me a great deal of time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Tina
Sacred Roots Holistic, 1 employees
Apr 15, 2021
Booking appointments made easy.
Booking appointments made easy.
Pros
The administrator menu is simple to navigate and understand. Both the user and the administrator have access to a simple and intuitive interface. Users can edit, delay, and cancel appointments without having to sign in to the app.
Cons
There is no live chat support available. It can take up to a day to receive a response via email.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Alexander
Concordia University, 10-49 employees
Apr 15, 2021
Could be improved.
Could be improved.
Pros
It performs admirably. Their sales, customer care, and support teams are all very responsive. Theyre well-organized. When we first started, it was very impressive.
Cons
There is a significant amount of data entry. A few places could be made more effective. The e-prescribing feature isnt one of my favorites. That could be streamlined, rendered larger, and even color-coding could be useful in the programme.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Christina
LCVC, 2-9 employees
Apr 14, 2021
Good functionality.
Good functionality.
Pros
Its easy to comprehend and use. Has a strong balance between functionality and performance.
Cons
The fact that to fulfill the meaningful usage requirement, you must enter the same details several times in many different places.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Wendy
Lawrence Internal Medicine P.A.; MDVIP, 2-9 employees
Apr 14, 2021
Not the best.
Not the best.
Pros
It takes a fraction of the time to get up and running compared to my previous EMR. Furthermore, it is web-based.
Cons
I had hoped it to be tablet-based when I switched to EHR in 2010. Im still working on it after six years as a one-person practitioner. Since I cant afford a scribe, I also chart for two hours after each clinic day.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Renee
Joplin Ear Nose and Throat, 2-9 employees
Apr 14, 2021
Highly recommended.
Highly recommended.
Pros
I like how its all right there in front of you and how simple it is to maneuver across the system.
Cons
Whenever there is a message from either the staff or patients, there is no notification.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Robin
Westside Family Medical Clinic, 100-499 employees
Apr 14, 2021
Excellent software.
Excellent software.
Pros
The ease of use, streamlined interface, and excellent customer service are praise-worthy.
Cons
Although the software can be dormant at times, the response time is generally excellent.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Jarred
Westside Family Medical Clinic, 100-499 employees
Apr 14, 2021
Do not buy!
Do not buy!
Pros
We are only using it because it was offered to us at no additional cost by the State Medical Services.
Cons
It is difficult to navigate and does not allow you to copy paste information. They need to upgrade the outdated interface.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Adam
Willapa Behavioral Health, 50-99 employees
Apr 12, 2021
Room for improvement
Room for improvement
Pros
It is great once you learn how to operate it.
Cons
When it crashes you can take a long break because it wont go back online immediately. The bugs keep piling up and they need to solve them quick.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Dean
Conrad House INC, 50-99 employees
Apr 09, 2021
Not an intelligent software.
Not an intelligent software.
Pros
Its offline feature is praiseworthy which allows you to create documents from home even without access to the internet.
Cons
The software is not user-friendly, and some sort of training is required by the new employees to get acquainted with the software. Synchronization of data is also not as seamless as it should be.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Angel
Dignity, 100-499 employees
Apr 05, 2021
Great training
Great training
Pros
It is very easy to get trained on this software and you can easily start working on the system after a few sessions.
Cons
The inputs for patient charts do not clear with the click of the button and you have to delete manually.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Harun
Harun Zia MD, 1 employees
Apr 05, 2021
Poor Service
Poor Service
Pros
It is not web based so you can easily create documents without internet connection.
Cons
It has a great learning curve. The new employees face difficulty getting used to it. It is also not user-friendly and Synchronization takes too much time.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Nisan
Brockton Visiting Nurse Association , 10-49 employees
Mar 26, 2021
Client Friendly
Client Friendly
Pros
Making and changing notes is a breeze. Charting is easy.
Cons
numerous capacities and tabs may befuddle a few early users.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Molly
"mankato clinic ", 1000+ employees
Mar 23, 2021
A poor software
A poor software
Pros
It was free for behavior well being organization until last year
Cons
It is exceptionally clunky and unimaginably bad
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Eric
Mental Health Care, 500-999 employees
Mar 10, 2021
NetSmart
NetSmart
Pros
I like that I can customize it according to what I like and It contains all the features for patients that are coming or leaving.
Cons
It runs on Java which is quite slow so my team has to wait for quite a time.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Alina
Hospital and Health Care, 10-49 employees
Mar 04, 2021
Needs A LOT of improvement
Needs A LOT of improvement
Pros
Honestly I dont think I can list any pros. I am just able to change the color of screen easily.
Cons
It is a very faulty software. No one in my company likes it as it doesnt perform a single function well. I wouldnt recommend it at all.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Eric
Mental Health Care, 500-999 employees
Feb 26, 2021
Run in the other direction.
Run in the other direction.
Pros
It was free for behavior health organizations until last year.
Cons
It is very clunky and incredibly bad.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Adam
Willapa Behavioral Health, 51-200 employees employees
Sep 15, 2020
I like the flexibility in this software.
I like the flexibility in this software.
Pros
I like the flexibility I have to create my own templates. They have features for both inpatient and outpatient cases.
Cons
It requires a lot of upkeep by the IT staff because it runs on Java which is pretty slow.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Brett
KVC, - employees
Sep 03, 2020
Netsmart is not smart
Netsmart is not smart
Pros
It is possible with the software to create documents from home without any internet connectivity.
Cons
Synchronization takes too much time and the software is not user-friendly . My new employees are facing learning issues.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
Angel
Dignity, 201-500 employees employees
Jul 09, 2018
User-friendly
User-friendly
Pros
Creating and editing notes is a breeze. Charting is easy.
Cons
Too many functions and tabs may confuse some nascent users.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
molly
mankato clinic, 1001-5000 employees employees
Jun 11, 2018
The worst experience
The worst experience
Pros
Overall a bad experience. I should have done my due diligence before going ahead with this solution.
Cons
System takes a long time to complete even a miniscule task and usability is complex.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Betsy
Brockton Visiting Nurse Association, 51-200 employees employees
Oct 23, 2017
Im not satisfied and will never be
Im not satisfied and will never be
Pros
It funtioned through various disciplines so that everyone could access all patient information and accounting.
Cons
It is not simple to use and one person can access data at a time.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Verified Reviewer
Verified Reviewer, 1001-5000 employees employees
Aug 12, 2017
Filters
Sleek and Intuitive EHR.
Sleek and Intuitive EHR.
Pros
Netsmart is extremely simple to use! The dashboard is well-organized and contains all the information I need within a single screen. Navigation is a breeze as well, and the entire system can be explored with just a mouse click. I really appreciate the automatic reminders that remind me of deadlines and timetables that I might otherwise overlook. The calendar app itself is very modern and simple to read. It contains all the details of every department and their upcoming as well as completed visits.
Cons
The Charting module feels disconnected from the rest of the software, which is quite frustrating to be honest. It feels like it was neglected during development as there are some inherent issues that even the excellent customer service hasn’t been able to solve. It is difficult to get in and out of charts, or move to schedules from charts, and there is a lot of back and forth to the homepage for simple tasks. This makes finding information quite difficult and oftentimes impossible to do unless I restart the system and do it all over again.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Ruby T.
Hospital & Healthcare, 51-200 Employees employees
Mar 20, 2023
A definite find for mobile physicians; would have liked a free trial
A definite find for mobile physicians; would have liked a free trial
Pros
I’m a diehard Android fan-physician, and for reasons that are quite obvious to someone of my disposition (I travel cross-borders, and so I need device/platform flexibility), I don’t have much use for the Apple device ecosystem. Since 2018, I was searching for a mobile EHR that worked well on Android. And after several trials with other vendors, I’m glad I ended up subscribing to Netsmart. The no-nonsense application interface, which makes patient data-keeping a breeze, is also great!
Cons
It would’ve been super if the provider had offered a trial run on the software because it is a bit high on the cost (especially when compared with my previous subscriptions). All I got during onboarding was the demo.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Robert H.
New Pennsylvania Clinic, PA, 11-15 employees
Feb 22, 2023
Excellent patient charts management.
Excellent patient charts management.
Pros
Netsmart is incredibly simple to use. I was quickly able to get a grip and start using the software with the least amount of training. If I have any problems, customer service provides me with clear instructions, which I can simply follow with this software. It also neatly arranged our patients charts. I keep the system available to all staff which has been quite beneficial. There is no need for an IT department in our hospital anymore. I love that it works on any device I have at hand since there are no hardware requirements or limitations.
Cons
I really appreciate it that Netsmart can work completely offline in case we are in a field with spotty internet connection. But the switching between offline and online modes can be laggy and glitchy at times. There are occasions when sessions time out and the page returns to the login screen without saving my work. This becomes very frustrating at times. Thankfully, customer support team is very responsive and caring when it comes to their clients, I hope that they fix this issue soon as I’d love to keep using Netsmart.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Toby M.
Hospital & Healthcare, 11-50 Employees employees
Dec 16, 2022
Netsmart outstanding database is amazing for both staff and clients
Netsmart outstanding database is amazing for both staff and clients
Pros
The Netsmart EHR platform offers an excellent database module that allows users to easily access client and personnel files as well as arrange different staff for shifts. Payroll processing is simple, and the possibilities are limitless. IT ticketing system, favorite browser saving, and reporting tools are also included. The auto-save function is quite simple, and the user can be certain that they will not lose their data if the tablet crashes or if they leave the screen before sending the file to their server.
Cons
Although there are no apparent issues with Netsmart’s EHR software, at times the slowness of the network connectivity causes some glitches while performing some tasks. This also happens when too many users companywide are at the same address or working on the same file. This glitch occurs and presents itself differently, mostly depending on the browser the user is using. Other than that, there aren’t any teething issues that I or my team have encountered since we’ve been using it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sammy K. Stokes
Hospital Admin, Employees: 100-499 employees
Nov 15, 2022
Excellent customer service.
Excellent customer service.
Pros
Netsmart has a fantastic workflow that is simple to learn. It was the first time that we actually changed our workflow to suit a software’s since it was way more efficient than ours. It is simple to chart by selecting the type of visit from the home screen, filling out visit notes, and submitting them for QA. Customer service representatives are incredibly educated and helpful. Some days, I phone or email more than once a day, and they are always fast to respond and never ignore my issues. Even if its something basic that I should have easily sorted out on my own. I always feel respected as a customer and know I can rely on them.
Cons
It has weird scaling issues that make it tough to use on a mobile phone. This concerns us since our staff is mostly out in the field due to the nature of our work. It is difficult keeping tabs on them when they cannot update their work on the system. Its also not as well integrated with its partner billing system as I would want. These are still trivial issues and nothing compares to the benefits we have been able to get from its implementation in our system. I would appreciate it if the technical team could help me out with these issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Aria
Hospital & Healthcare, 11-50 Employee employees
Sep 12, 2022
User friendly.
User friendly.
Pros
Anyone in the office can use it with ease. It is very user-friendly. I highly recommend it.
Cons
Having to update the password on a regular basis is such a drag.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jesus
Andrew Levine MDPA, 10-49 employees
May 04, 2022
Great patient portal.
Great patient portal.
Pros
The patient portal is my favorite part of the software. I mostly work on the front end of patient scheduling, and I love how clients can fill out their records online and have them automatically uploaded into Netsmart. It helps you save a great deal of time. Very impressive work.
Cons
I dislike how much "clicking" is needed to view imported documents. It wastes a lot of time.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Megan
Surgical Specialists, 2-9 employees
Apr 17, 2022
Makes life easier.
Makes life easier.
Pros
The software is extremely easy to use. The templates were created with the practices specialty in mind.
Cons
Its easy to see why Netsmart is regarded as one of the best medical software programs available in the world, but the expense of this software will cause people to seek other choices.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Beverly
ASUASM, 2-9 employees
Mar 03, 2022
Not good enough
Not good enough
Pros
It has all the basic features but nothing extra
Cons
It is difficult to customize it. You need to click many times before any chart opens. We are not enjoying it.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Kenneth
UCLA, 10-49 employees
Apr 28, 2021
Not a practical choice
Not a practical choice
Pros
It has a lot of useful features like automatically showing the patient history when you search for it.
Cons
They need better templates and it is more targeted towards a general physicians practice.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Pawan
Momentum, 500-999 employees
Apr 20, 2021
Great for nurses
Great for nurses
Pros
A user friendly screen you can get used to immediately. Comfortable for completing diagnosis and writing reports.
Cons
There are too many features so you might get overwhelmed at first.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christie
ORC, 500-999 employees
Apr 15, 2021
prescribing with ease.
prescribing with ease.
Pros
My two favorite features are the ability to e-prescribe and the patient scorecard. Love its ease of use.
Cons
When seeing a patient, its difficult to navigate past visit notes or imported papers. I wish there were more options for customization.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Amanda
Empower Psych Centers LLC, 2-9 employees
Apr 15, 2021
Amazing customer support.
Amazing customer support.
Pros
The customer service has been incredible. They are accessible and supportive.
Cons
It differs significantly from other EHR applications and needs some time to get familiarized with.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
brandy
carolina Healthchoice, 10-49 employees
Apr 15, 2021
Neutral.
Neutral.
Pros
New features are released often, but they are not features that we use frequently.
Cons
Everything is a product idea proposal, and you never hear back from them on when or how it will be executed.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Sharon
Rutgers University Behavioral Health Care, 10-49 employees
Apr 15, 2021
Free trial user.
Free trial user.
Pros
It has a lot of customization choices, excellent customer service, and simple guidelines on how to use and integrate with the other clinics/ labs/ scanning. Moreover, it is HIPAA compliant.
Cons
The price of start-up fees and recurring fees per user is high. For a small clinic, it is prohibitively costly. Instead, well have to rely on Practice Fusion or charm.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Shannon
Woodstock Natural Health Clinic, 2-9 employees
Apr 15, 2021
Our favorite.
Our favorite.
Pros
As a billing business, we found it simple to set up an interface for Practice Management software, and it is the only one we use that works perfectly bi-directionally. This app is simple to use. It is also easy to check the meaningful usage of the reports.
Cons
For my OB/GYN party, having the LMP date sent over with the patient charges would be extremely beneficial.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Kelly
Clean Claim MD, LLC, 100-499 employees
Apr 15, 2021
Excellent.
Excellent.
Pros
CMS standards are met, results are excellent, and physicians are pleased with the programme. They provide training whenever required.
Cons
We dont have many problems which arent fixed after we record them. Im at a loss for this one.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Carol
Pulmonology and Sleep Services of San Antonio LLC, 10-49 employees
Apr 15, 2021
Easy transition.
Easy transition.
Pros
It takes approximately 3 hours on average to train the staff. This software boosts efficiency and productivity.
Cons
The fact that we have to update our passwords too often. We have to change the password every 90 days or so at the moment. Unless there is an issue, I would prefer to do it once a year.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Debbie
Golden Triangle Family Care Center, 100-499 employees
Apr 15, 2021
By far, the best.
By far, the best.
Pros
We particularly like the templates, as well as the fact that we can create our own templates that best suit our needs, and that support is always available. Team members are fantastic and always willing to assist. Its also easy to train new employees. It also has excellent reporting and customization features.
Cons
From when we first started using Netsmart, it has improved significantly. But there have been some recent changes, and while we acknowledge that they now have more customers, a little more one-on-one and faster customer service would be fantastic, just like in the old days.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
YVONNE
HERIBERTO RODRIGUEZ-AYALA M.D., P.A., 2-9 employees
Apr 15, 2021
Intuitive.
Intuitive.
Pros
The ease with which it can be used. Keeping the ICD 10 codes up to date. Ownership and operating costs are relatively modest. The support team responded quickly.
Cons
The failure to provide laboratory results in the encounter notes. The fax/EHR integration is insufficient.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Carlos
Carlos A Lozano MD, 2-9 employees
Apr 15, 2021
Great ease of use.
Great ease of use.
Pros
This is a tool that I use on a regular basis. Its incredibly simple to use and has excellent usability.
Cons
Emailing within the software is a hassle. There is no way to see a history of sent messages, and you cannot copy and paste.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Katie
Central Texas Pain Center, 50-99 employees
Apr 15, 2021
Perfect!
Perfect!
Pros
This has been my go-to for the past five years. I could easily configure the experiences and train the doctors on how to use it.
Cons
None that I could think of.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rachael
Cast Vegas, 2-9 employees
Apr 15, 2021
Hands down, the best app for scheduling.
Hands down, the best app for scheduling.
Pros
I use Netsmart to arrange appointments for my auto detailing company every day. It was simple to incorporate the form into my website, and they also provided me with personalized links for each appointment type and category. Ive tried three other scheduling systems and none of them compare to the freedom it provides. In addition, customer service is the best Ive ever encountered.
Cons
Although they do not have a dedicated mobile app, their website is mobile-friendly.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Jacob
Ephraim McDowell Health , 10-49 employees
Apr 15, 2021
Best for scheduling.
Best for scheduling.
Pros
This app is incredibly simple to use. My clients have appreciated how easy it has been to schedule or alter appointments. The specific scheduling links to every appointment are my favorite feature. Instead of going back and forth with dates and times, I find it a lot easier to give potential customers a direct link.
Cons
I find the software difficult to use, and I prefer the desktop edition. It would be preferable for me if the software could operate in the same manner as the desktop edition.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Renee
Minority Women Pharmacists Association, Inc., 2-9 employees
Apr 15, 2021
We love Netsmart.
We love Netsmart.
Pros
Netsmart accomplishes what weve been looking for in a competitor app for years. I had it running smoothly on our website in a short period of time, and people could make appointments with several technicians, despite the fact that I am not a web developer. It had made a fantastic first impression.
Cons
The software has a few minor discrepancies. Sunday is on the left in one date picker, and on the right in the other (and weve been informed this cant be fixed). Even if all of their other information auto-fills, we cant make a clients address auto-fill when they register (phone, email, name). I am not aware of the reason behind this.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Ryan
Ryan Bailer Support, 2-9 employees
Apr 15, 2021
Great for businesses of every size.
Great for businesses of every size.
Pros
I liked how straightforward it was to use this product. Setting up your schedule is made simple with step-by-step instructions. My favorite feature is the ability to create private appointment forms that can be sent to clients directly but do not appear on the daily booking page. This is extremely beneficial.
Cons
I honestly havent had any issues with this software. The price is excellent, the features are outstanding, and the setup is simple for everyone to complete.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Andrew
Kentucky Clinic South , 2-9 employees
Apr 15, 2021
Great EHR.
Great EHR.
Pros
I love that someone who wants to make an appointment with me can include several people at once, schedule multiple appointments at once, and work with the various payment options and subscription options. I really like that I can add various forms for different sorts of appointments.
Cons
In the beginning, it was a little complex for me but once I worked it out, it was a breeze to use.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Julianna
Animus Equi Performance Training, 1 employees
Apr 15, 2021
Professional look.
Professional look.
Pros
I liked how professional it looked, how customizable it was, and how easily it could integrate with different platforms. I also liked how fast the help was and how real people, not bots, answered my questions. That was a great experience.
Cons
I didnt appreciate that I didnt get an invoice immediately after paying the first month; I double-checked to ensure the payment went through, but because I hadnt been charged, I doubted the process and withdrew it.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Itzel
Itzel Orozco, 1 employees
Apr 15, 2021
Saves time!
Saves time!
Pros
Its a fantastic online scheduling tool. I can quickly set up various meeting kinds and link multiple calendars. Notifications for both me and the patients are fully customizable and simple to modify. I really like that I can build custom intake forms for different meeting types.
Cons
I cant think of any disadvantages to this software. Ive been using it for over a year and Im completely satisfied with it. Its simple to use and saves me a great deal of time.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Tina
Sacred Roots Holistic, 1 employees
Apr 15, 2021
Booking appointments made easy.
Booking appointments made easy.
Pros
The administrator menu is simple to navigate and understand. Both the user and the administrator have access to a simple and intuitive interface. Users can edit, delay, and cancel appointments without having to sign in to the app.
Cons
There is no live chat support available. It can take up to a day to receive a response via email.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Alexander
Concordia University, 10-49 employees
Apr 15, 2021
Could be improved.
Could be improved.
Pros
It performs admirably. Their sales, customer care, and support teams are all very responsive. Theyre well-organized. When we first started, it was very impressive.
Cons
There is a significant amount of data entry. A few places could be made more effective. The e-prescribing feature isnt one of my favorites. That could be streamlined, rendered larger, and even color-coding could be useful in the programme.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Christina
LCVC, 2-9 employees
Apr 14, 2021
Good functionality.
Good functionality.
Pros
Its easy to comprehend and use. Has a strong balance between functionality and performance.
Cons
The fact that to fulfill the meaningful usage requirement, you must enter the same details several times in many different places.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Wendy
Lawrence Internal Medicine P.A.; MDVIP, 2-9 employees
Apr 14, 2021
Not the best.
Not the best.
Pros
It takes a fraction of the time to get up and running compared to my previous EMR. Furthermore, it is web-based.
Cons
I had hoped it to be tablet-based when I switched to EHR in 2010. Im still working on it after six years as a one-person practitioner. Since I cant afford a scribe, I also chart for two hours after each clinic day.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Renee
Joplin Ear Nose and Throat, 2-9 employees
Apr 14, 2021
Highly recommended.
Highly recommended.
Pros
I like how its all right there in front of you and how simple it is to maneuver across the system.
Cons
Whenever there is a message from either the staff or patients, there is no notification.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Robin
Westside Family Medical Clinic, 100-499 employees
Apr 14, 2021
Excellent software.
Excellent software.
Pros
The ease of use, streamlined interface, and excellent customer service are praise-worthy.
Cons
Although the software can be dormant at times, the response time is generally excellent.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Jarred
Westside Family Medical Clinic, 100-499 employees
Apr 14, 2021
Do not buy!
Do not buy!
Pros
We are only using it because it was offered to us at no additional cost by the State Medical Services.
Cons
It is difficult to navigate and does not allow you to copy paste information. They need to upgrade the outdated interface.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Adam
Willapa Behavioral Health, 50-99 employees
Apr 12, 2021
Room for improvement
Room for improvement
Pros
It is great once you learn how to operate it.
Cons
When it crashes you can take a long break because it wont go back online immediately. The bugs keep piling up and they need to solve them quick.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Dean
Conrad House INC, 50-99 employees
Apr 09, 2021
Not an intelligent software.
Not an intelligent software.
Pros
Its offline feature is praiseworthy which allows you to create documents from home even without access to the internet.
Cons
The software is not user-friendly, and some sort of training is required by the new employees to get acquainted with the software. Synchronization of data is also not as seamless as it should be.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Angel
Dignity, 100-499 employees
Apr 05, 2021
Great training
Great training
Pros
It is very easy to get trained on this software and you can easily start working on the system after a few sessions.
Cons
The inputs for patient charts do not clear with the click of the button and you have to delete manually.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Harun
Harun Zia MD, 1 employees
Apr 05, 2021
Poor Service
Poor Service
Pros
It is not web based so you can easily create documents without internet connection.
Cons
It has a great learning curve. The new employees face difficulty getting used to it. It is also not user-friendly and Synchronization takes too much time.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Nisan
Brockton Visiting Nurse Association , 10-49 employees
Mar 26, 2021
Client Friendly
Client Friendly
Pros
Making and changing notes is a breeze. Charting is easy.
Cons
numerous capacities and tabs may befuddle a few early users.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Molly
"mankato clinic ", 1000+ employees
Mar 23, 2021
A poor software
A poor software
Pros
It was free for behavior well being organization until last year
Cons
It is exceptionally clunky and unimaginably bad
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Eric
Mental Health Care, 500-999 employees
Mar 10, 2021
NetSmart
NetSmart
Pros
I like that I can customize it according to what I like and It contains all the features for patients that are coming or leaving.
Cons
It runs on Java which is quite slow so my team has to wait for quite a time.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Alina
Hospital and Health Care, 10-49 employees
Mar 04, 2021
Needs A LOT of improvement
Needs A LOT of improvement
Pros
Honestly I dont think I can list any pros. I am just able to change the color of screen easily.
Cons
It is a very faulty software. No one in my company likes it as it doesnt perform a single function well. I wouldnt recommend it at all.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Eric
Mental Health Care, 500-999 employees
Feb 26, 2021
Run in the other direction.
Run in the other direction.
Pros
It was free for behavior health organizations until last year.
Cons
It is very clunky and incredibly bad.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Adam
Willapa Behavioral Health, 51-200 employees employees
Sep 15, 2020
I like the flexibility in this software.
I like the flexibility in this software.
Pros
I like the flexibility I have to create my own templates. They have features for both inpatient and outpatient cases.
Cons
It requires a lot of upkeep by the IT staff because it runs on Java which is pretty slow.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Brett
KVC, - employees
Sep 03, 2020
Netsmart is not smart
Netsmart is not smart
Pros
It is possible with the software to create documents from home without any internet connectivity.
Cons
Synchronization takes too much time and the software is not user-friendly . My new employees are facing learning issues.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
Angel
Dignity, 201-500 employees employees
Jul 09, 2018
User-friendly
User-friendly
Pros
Creating and editing notes is a breeze. Charting is easy.
Cons
Too many functions and tabs may confuse some nascent users.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
molly
mankato clinic, 1001-5000 employees employees
Jun 11, 2018
The worst experience
The worst experience
Pros
Overall a bad experience. I should have done my due diligence before going ahead with this solution.
Cons
System takes a long time to complete even a miniscule task and usability is complex.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Betsy
Brockton Visiting Nurse Association, 51-200 employees employees
Oct 23, 2017
Im not satisfied and will never be
Im not satisfied and will never be
Pros
It funtioned through various disciplines so that everyone could access all patient information and accounting.
Cons
It is not simple to use and one person can access data at a time.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Verified Reviewer
Verified Reviewer, 1001-5000 employees employees
Aug 12, 2017