Netsmart Reviews

“Easy to navigate

Pros

Netsmart is extremely simple to use! The dashboard is well-organized and contains all the information I need within a single screen. Navigation is smooth as well and the entire system can be explored with just a mouse click. I really appreciate the automatic reminders that remind me of deadlines and timetables that I might otherwise overlook. The calendar app itself is very modern and simple to read. It contains all the details of every department and their upcoming as well as completed visits.

Cons

The Charting module feels disconnected from the rest of the software, which is quite frustrating to be honest. It feels like it was neglected during development as there are some inherent issues that even the excellent customer service hasn’t been able to solve. It is difficult to get in and out of charts, or move to schedules from charts, and there is a lot of back and forth to the homepage for simple tasks. This makes finding information quite difficult and oftentimes impossible to do unless I restart the system and do it all over again.

“Recommended for mobile physicians

Pros

I’m a diehard Android fan-physician, and for reasons that are quite obvious to someone like me (I travel cross-borders, and so I need device/platform flexibility), I don’t have much use for the Apple device ecosystem. Since 2018, I was searching for a mobile EHR that worked well on Android. And after several trials with other vendors, I’m glad I ended up subscribing to Netsmart. The no-nonsense application interface, which makes patient data-keeping easy is also great!

Cons

It would’ve been super if the provider had offered a trial run on the software because it is a bit high on the cost (especially when compared with my previous subscriptions). All I got during onboarding was the demo.

“Helpful for patient charts

Pros

Netsmart is very simple to use. I was quickly able to get a grip and start using the software with the least amount of training. If I have any problems, customer service provides me with clear instructions, which I can simply follow with this software. It also neatly arranged our patients charts. I keep the system available to all staff which has been quite beneficial. There is no need for an IT department in our hospital anymore. I love that it works on any device I have at hand since there are no hardware requirements or limitations.

Cons

I really like it that Netsmart can work completely offline in case we are in a field with spotty internet connection. But the switching between offline and online modes can be laggy and glitchy at times. There are occasions when sessions time out and the page returns to the login screen without saving my work. This becomes very frustrating at times. Thankfully, customer support team is very responsive and caring when it comes to their clients, I hope that they fix this issue soon as I’d love to keep using Netsmart.

“Netsmart outstanding database is amazing for both staff and clients

Pros

It offers an excellent database module that allows users to easily access client and personnel files as well as arrange different staff for shifts. Payroll processing is simple, and the possibilities are limitless. IT ticketing system, favorite browser saving, and reporting tools are also included. The auto-save function is quite simple, and we can be certain that we will not lose our data if the tablet crashes or if we leave the screen before sending the file to their server.

Cons

Although there are no apparent issues with Netsmart’s EHR software, at times the slowness of the network connectivity causes some glitches while performing some tasks. This also happens when too many users companywide are at the same address or working on the same file. This glitch occurs and presents itself differently, mostly depending on the browser the user is using. Other than that, there aren’t any teething issues that I or my team have encountered since we’ve been using it.

“Great customer service

Pros

Netsmart has a fantastic workflow that is simple to learn. It was the first time that we actually changed our workflow to suit a software’s since it was way more efficient than ours. It is simple to chart by selecting the type of visit from the home screen, filling out visit notes, and submitting them for QA. Customer service representatives are incredibly educated and helpful. Some days, I phone or email more than once a day, and they are always fast to respond and never ignore my issues. Even if its something basic that I should have easily sorted out on my own. I always feel respected as a customer and know I can rely on them.

Cons

It has weird scaling issues that make it tough to use on a mobile phone. This concerns us since our staff is mostly out in the field due to the nature of our work. It is difficult keeping tabs on them when they cannot update their work on the system. Its also not as well integrated with its partner billing system as I would want. These are still trivial issues and nothing compares to the benefits we have been able to get from its implementation in our system. I would appreciate it if the technical team could help me out with these issues.

“Really easy to use

Pros

Anyone in the office can use it with ease. It is very user-friendly. I highly recommend it.

Cons

Having to update the password on a regular basis is such a drag.

“Love the patient portal

Pros

The patient portal is my favorite part of the software. I mostly work on the front end of patient scheduling, and I love how clients can fill out their records online and have them automatically uploaded into Netsmart. It helps you save a great deal of time. Very impressive work.

Cons

I dislike how much clicking is needed to view imported documents. It wastes a lot of time.

“Made everything easy for me

Pros

The software is extremely easy to use. The templates were created with practice specialty like ours in mind.

Cons

Its easy to see why Netsmart is regarded as one of the best medical software programs available in the world, but the expense of this software will cause people to look for other choices.

“Disappointed

Pros

It has all the basic features but nothing extra-ordinary for us.

Cons

It is difficult to customize it. You need to click many times before any chart opens. We are not enjoying it.

“Impractical

Pros

It has a lot of useful features like automatically showing the patient history when you search for it and I really appreciate it.

Cons

They need better templates and it is more targeted towards a general physicians practice.

“Recommended for nurses

Pros

A user friendly screen you can get used to immediately. Comfortable for completing diagnosis and writing reports.

Cons

There are too many features so you might get overwhelmed at first.

“Prescription gets easier

Pros

My two favorite features are the ability to e-prescribe and the patient scorecard. Love its ease of use.

Cons

When seeing a patient, its difficult to navigate past visit notes or imported papers. I wish there were more options for customization.

“Prompt customer service

Pros

The customer service has been incredible. They are accessible and supportive. I never have to struggle too much with any of my queries.

Cons

Its very different from other EHR applications and needs some time to get used to it.

“Mixed feelings

Pros

New features are released often, but they are not features that we use frequently.

Cons

Everything is a product idea proposal, and you never hear back from them on when or how it will be executed.

“I approve it

Pros

It has a lot of customization choices, excellent customer service, and simple guidelines on how to use and integrate with the other clinics/ labs/ scanning. Moreover, it is HIPAA compliant so a big help to us.

Cons

The price of start-up fees and recurring fees per user is high. For a small clinic, it is really costly. Instead, well have to rely on Practice Fusion or charm.

“A team fav tool

Pros

As a billing business, we found it simple to set up an interface for Practice Management software, and it is the only one we use that works perfectly bi-directionally. This app is simple to use. It is also easy to check the meaningful usage of the reports.

Cons

For my OB/GYN party, having the LMP date sent over with the patient charges would be extremely beneficial.

“One of the best

Pros

CMS standards are met, results are excellent, and our physicians are happy with the program. They provide training whenever required.

Cons

We dont have many problems which arent fixed after we record them. Im at a loss for this one.

“Happy with our transition

Pros

It takes approximately 3 hours on average to train the staff. I really like it because it boosts our efficiency and productivity.

Cons

The fact that we have to update our passwords too often. We have to change the password every 90 days or so at the moment. Unless there is an issue, I would prefer to do it once a year.

“So far the best one

Pros

We particularly like the templates, as well as the fact that we can create our own templates that best suit our needs, and that support is always available. Team members are fantastic and always willing to assist. Its also easy to train new employees. It also has excellent reporting and customization features.

Cons

From when we first started using Netsmart, it has improved significantly. But there have been some recent changes, and while we acknowledge that they now have more customers, a little more one-on-one and faster customer service would be fantastic, just like in the old days.

“User-friendly

Pros

I really like the ease with which it can be used. Keeping the ICD 10 codes up to date. Ownership and operating costs are relatively modest. The support team responded quickly.

Cons

The failure to provide laboratory results in the encounter notes is a problem for us. The fax/EHR integration is also insufficient.

“Great ease of use.

Pros

This is a tool that I use on a regular basis. Its incredibly simple to use and has excellent usability.

Cons

Emailing within the software is a hassle. There is no way to see a history of sent messages, and you cannot copy and paste.

“Perfect!

Pros

This has been my go-to for the past five years. I could easily configure the experiences and train the doctors on how to use it.

Cons

None that I could think of.

“Hands down, the best app for scheduling.

Pros

I use Netsmart to arrange appointments for my auto detailing company every day. It was simple to incorporate the form into my website, and they also provided me with personalized links for each appointment type and category. Ive tried three other scheduling systems and none of them compare to the freedom it provides. In addition, customer service is the best Ive ever encountered.

Cons

Although they do not have a dedicated mobile app, their website is mobile-friendly.

“Best for scheduling.

Pros

This app is incredibly simple to use. My clients have appreciated how easy it has been to schedule or alter appointments. The specific scheduling links to every appointment are my favorite feature. Instead of going back and forth with dates and times, I find it a lot easier to give potential customers a direct link.

Cons

I find the software difficult to use, and I prefer the desktop edition. It would be preferable for me if the software could operate in the same manner as the desktop edition.

“We love Netsmart.

Pros

Netsmart accomplishes what weve been looking for in a competitor app for years. I had it running smoothly on our website in a short period of time, and people could make appointments with several technicians, despite the fact that I am not a web developer. It had made a fantastic first impression.

Cons

The software has a few minor discrepancies. Sunday is on the left in one date picker, and on the right in the other (and weve been informed this cant be fixed). Even if all of their other information auto-fills, we cant make a clients address auto-fill when they register (phone, email, name). I am not aware of the reason behind this.

“Great for businesses of every size.

Pros

I liked how straightforward it was to use this product. Setting up your schedule is made simple with step-by-step instructions. My favorite feature is the ability to create private appointment forms that can be sent to clients directly but do not appear on the daily booking page. This is extremely beneficial.

Cons

I honestly havent had any issues with this software. The price is excellent, the features are outstanding, and the setup is simple for everyone to complete.

“Great EHR.

Pros

I love that someone who wants to make an appointment with me can include several people at once, schedule multiple appointments at once, and work with the various payment options and subscription options. I really like that I can add various forms for different sorts of appointments.

Cons

In the beginning, it was a little complex for me but once I worked it out, it was a breeze to use.

“Professional look.

Pros

I liked how professional it looked, how customizable it was, and how easily it could integrate with different platforms. I also liked how fast the help was and how real people, not bots, answered my questions. That was a great experience.

Cons

I didnt appreciate that I didnt get an invoice immediately after paying the first month; I double-checked to ensure the payment went through, but because I hadnt been charged, I doubted the process and withdrew it.

“Saves time!

Pros

Its a fantastic online scheduling tool. I can quickly set up various meeting kinds and link multiple calendars. Notifications for both me and the patients are fully customizable and simple to modify. I really like that I can build custom intake forms for different meeting types.

Cons

I cant think of any disadvantages to this software. Ive been using it for over a year and Im completely satisfied with it. Its simple to use and saves me a great deal of time.

“Booking appointments made easy.

Pros

The administrator menu is simple to navigate and understand. Both the user and the administrator have access to a simple and intuitive interface. Users can edit, delay, and cancel appointments without having to sign in to the app.

Cons

There is no live chat support available. It can take up to a day to receive a response via email.

“Could be improved.

Pros

It performs admirably. Their sales, customer care, and support teams are all very responsive. Theyre well-organized. When we first started, it was very impressive.

Cons

There is a significant amount of data entry. A few places could be made more effective. The e-prescribing feature isnt one of my favorites. That could be streamlined, rendered larger, and even color-coding could be useful in the programme.

“Good functionality.

Pros

Its easy to comprehend and use. Has a strong balance between functionality and performance.

Cons

The fact that to fulfill the meaningful usage requirement, you must enter the same details several times in many different places.

“Not the best.

Pros

It takes a fraction of the time to get up and running compared to my previous EMR. Furthermore, it is web-based.

Cons

I had hoped it to be tablet-based when I switched to EHR in 2010. Im still working on it after six years as a one-person practitioner. Since I cant afford a scribe, I also chart for two hours after each clinic day.

“Highly recommended.

Pros

I like how its all right there in front of you and how simple it is to maneuver across the system.

Cons

Whenever there is a message from either the staff or patients, there is no notification.

“Excellent software.

Pros

The ease of use, streamlined interface, and excellent customer service are praise-worthy.

Cons

Although the software can be dormant at times, the response time is generally excellent.

“Do not buy!

Pros

We are only using it because it was offered to us at no additional cost by the State Medical Services.

Cons

It is difficult to navigate and does not allow you to copy paste information. They need to upgrade the outdated interface.

“Room for improvement

Pros

It is great once you learn how to operate it.

Cons

When it crashes you can take a long break because it wont go back online immediately. The bugs keep piling up and they need to solve them quick.

“Not an intelligent software.

Pros

Its offline feature is praiseworthy which allows you to create documents from home even without access to the internet.

Cons

The software is not user-friendly, and some sort of training is required by the new employees to get acquainted with the software. Synchronization of data is also not as seamless as it should be.

“Great training

Pros

It is very easy to get trained on this software and you can easily start working on the system after a few sessions.

Cons

The inputs for patient charts do not clear with the click of the button and you have to delete manually.

“Poor Service

Pros

It is not web based so you can easily create documents without internet connection.

Cons

It has a great learning curve. The new employees face difficulty getting used to it. It is also not user-friendly and Synchronization takes too much time.

“Client Friendly

Pros

Making and changing notes is a breeze. Charting is easy.

Cons

numerous capacities and tabs may befuddle a few early users.

“A poor software

Pros

It was free for behavior well being organization until last year

Cons

It is exceptionally clunky and unimaginably bad

“NetSmart

Pros

I like that I can customize it according to what I like and It contains all the features for patients that are coming or leaving.

Cons

It runs on Java which is quite slow so my team has to wait for quite a time.

“Needs A LOT of improvement

Pros

Honestly I dont think I can list any pros. I am just able to change the color of screen easily.

Cons

It is a very faulty software. No one in my company likes it as it doesnt perform a single function well. I wouldnt recommend it at all.

“Run in the other direction.

Pros

It was free for behavior health organizations until last year.

Cons

It is very clunky and incredibly bad.

“I like the flexibility in this software.

Pros

I like the flexibility I have to create my own templates. They have features for both inpatient and outpatient cases.

Cons

It requires a lot of upkeep by the IT staff because it runs on Java which is pretty slow.

“Netsmart is not smart

Pros

It is possible with the software to create documents from home without any internet connectivity.

Cons

Synchronization takes too much time and the software is not user-friendly . My new employees are facing learning issues.

“User-friendly

Pros

Creating and editing notes is a breeze. Charting is easy.

Cons

Too many functions and tabs may confuse some nascent users.

“The worst experience

Pros

Overall a bad experience. I should have done my due diligence before going ahead with this solution.

Cons

System takes a long time to complete even a miniscule task and usability is complex.

“Im not satisfied and will never be

Pros

It funtioned through various disciplines so that everyone could access all patient information and accounting.

Cons

It is not simple to use and one person can access data at a time.