Netsmart EHR Software

What is Netsmart EHR Software?


Netsmart's Electronic Health Record (EHR) software is designed to meet the needs of human services and post-acute care providers. It offers workflows and functionality that are purpose-built for these medical settings, allowing them to efficiently track services and measure outcomes. The platform also provides broader connectivity to the entire healthcare ecosystem, helping providers navigate changing value-based care models with solutions and services that make person-centered care a reality. 

Netsmart's mobile EHR technology, further, allows organizations to document care anywhere, anytime, with or without internet connectivity. Additionally, the vendor’s public health EHR interface bridges gaps in information and supports advanced connectivity to eliminate manual processes in healthcare spaces.

What is Netsmart EHR best for?

Put briefly, Netsmart makes for an ideal EHR solution for organizations looking to provide person-centered care and increase efficiency; by way of an ambitious care orientation that is hard to pull off in practice with most digital medical record options available in the market.

Netsmart EHR Cost/Pricing

Netsmart EHR comes in a variety of plans and prices to meet the needs of different healthcare providers; with tariffs that are not available publicly. Generally, the subscription costs for different tiered vendor solutions vary depending on the size of your practice, the features you need, and other factors. 

No free plan offering is available.

Small and midsize practices can expect to pay around $500* per month for an EMR subscription; though there is marked variation here with respect to the exact end-user scale requirement.

To obtain the latest default and custom (net) plan prices configured for your practice, click on the ‘Get Pricing’ button above.

Netsmart EHR Demo & Trial Offer

Netsmart EHR doesn’t come with a dedicated trial offer to allow you – as a potential subscriber – to experience the software in action.

The service does, however, come with a detailed demo screening which you can easily go through by clicking the ‘Watch Demo’ button above.

This latter option, as such, comes as a recommended, preliminary investment important for making you cognizant of everything that the platform may have in store for your healthcare facility.

How does Netsmart EHR work?

Netsmart operates on a cloud-based orientation that renders it low-maintenance on the hardware requirement front – only demanding of a reliable internet connection and a browser-compatible device.

Getting started with the system is easy and straightforward. Here are the steps a new user would typically take to start working on Netsmart EHR post-implementation:

STEP 1: Gain Platform Cognizance
Familiarize yourself with the full slate of Netsmart EHR features. The platform offers a variety of software training options designed to address different learning styles, scheduling needs, and skill levels. These official site tutorials can help you understand the interface’s capabilities in-depth and how it can be used to best suit your needs.

STEP 2: Set Up your Account
Once you have familiarized yourself with the software, you will need to set up an account in order to access it. This process is simple and only requires basic information such as your name, email address, and preferred password.

STEP 3: Login & Get Working!
Following the first login, it’s natural to take some time in learning the system’s ropes hands-on. Within a month’s time, you should be able to devise custom workflows designed to automate/streamline your clinical processes with marked efficiency.

Who is Netsmart EHR for?

Netsmart EHR is purpose-built for both general medical (hospital and clinical) and specialty ward deployments.

Put in a list, the following medical professionals report finding the EHR to be ‘invaluable’ (summing a common sentiment) in their practice:

  • Physicians
  • Nurses
  • Mental Health Professionals
  • Social Workers
  • Home Health Care Providers
  • Hospice Care Providers
  • Public Health Organizations
  • Long-Term Care Facilities
  • Rehabilitation Centers
  • Skilled Nursing Facilities

The platform’s integrated care model offers a comprehensive set of features that support roles throughout the organization, from the front desk staff to clinicians. 

It also provides an electronic prescribing and medication management tool that enables practitioners to fully prescribe, review and order medication and tests electronically. This makes it easier for medical staff to track services and measure outcomes, as well as connect with the larger healthcare ecosystem.

Netsmart EHR Software Features

Here are the system’s top five features as they pertain to medical practice use:

  • Electronic Health Records (EHRs) 
    As mentioned, Netsmart EHR provides workflows and functionality that are specifically designed for human services and post-acute care providers. This allows medical practices to efficiently track services and measure outcomes, while also providing broader connectivity to the entire healthcare ecosystem.
  • On/Offline Integrated Care
    The program’s integrated care platform provides access to client records at the point of care with or without internet connectivity, making care possible in every context (tech-equipped or otherwise).
  • Value-Based Care 
    Netsmart's hospice EHR software simplifies clinical workflows, reduces documentation time, and facilitates IDG collaboration for person-centered, value-based care.
  • Mobility
    The platform’s associated mobile EHR technology allows healthcare organizations to document care remotely—even when not connected to the internet!
  • Public Health 
    Netsmart's public health EHR solution bridges gaps in information and supports advanced connectivity to eliminate silos between departments and organizations.

Here’s a quick listing of the EHR’s prominent features in table form.

What’s included

  • Electronic Health Records (EHR)
  • Order Entry
  • Patient Appointment Scheduling
  • Billing & Invoicing Management
  • Reminders/Notifications
  • Remote Treatment Arrangements
  • Video Conferencing
  • Behavioral Health Options
  • Psychiatric Notes Documentation
  • Claims Processing
  • Patient Outcomes Data Tracking
  • Patient/Clinician Data Sharing

* This list is not exhaustive

How is Netsmart different from other EHRs? 

Unlike other EHRs, Netsmart offers purpose-built solutions for human services and post-acute care providers. This includes behavioral health EHR software for integrated care, public health EHR technology, hospice EHR software for value-based care, mobile EHR applications and solutions, and myInsight – a public health EHR.

Generally, health record software and other digital medicine platforms are geared for broader, more ‘all-purpose’, service delivery.

Is Netsmart EHR Right for You? 

Netsmart is the right EHR choice for medical practices that require a comprehensive solution for managing patient records, tracking services, and measuring outcomes. The vendor’s services are geared to enable smooth patient data collection and provider collaboration. 

If these requirements meet your practice needs, then the subscription comes highly recommended.

Ultimately, the best way to decide if the subscription is right for your practice is to schedule a demo. 

Alternatively, you could reach out to our friendly customer service team via the helpline number above to learn exactly how Netsmart EHR could work for your facility.
To further ease your decision, we’ve added a brief subscription pros and cons table below for your consideration.

Netsmart EHR Software Features






Patient Portal


Compliance Tracking


Practice Management Software


Patient Demographics


Lab Integration


Employee Management


Appointment Scheduling


Voice Recognition


Mobile App


Telemedicine Software


Appointment Reminders


Reporting and Analytics


Medical Billing Service


  • HIPAA Compliant:The platform meets the said important regulatory benchmark.
  • Home-Care Directed EHR:Enabling patient-physician-facility interactions in domestic settings.
  • Android App Availability:Provides for greater EHR accessibility and (remote), multi-device, mobility/operability.
  • Round-the-Clock e-Ticket & Phone Assistance


  • Pricy Subscription Plans: More suitable for larger healthcare settings.
  • Medical Specialties Coverage:Not as expansive as what is offered by other, field-entrenched, vendor EHR solutions.
  • No Free Plan or Trial Offer

Frequently Asked Questions (FAQs)

Does Netsmart software offer API integrations?

Netsmart EHR provides a state-of-the-art API interfacing experience via its CareConnect feature offering.

How much does Netsmart cost?

The cost varies regarding the features you choose and your clinical practice workflow requirements. To obtain exact subscription costs customized for your medical setting, please get in touch with our customer representatives on the number mentioned on the top-right corner of this page.

Is Netsmart an EMR?

Yes, NetSmart software is used/referred to, interchangeably, as both an EMR and EHR solution.

Is Netsmart cloud-based?

Yes, Netsmart EHR is a cloud based medical solution designed for implementation in the healthcare industry.

What level of user support does the Netsmart EHR software offer?

The main support options include phone and email chat outreach along with online resources like FAQs, video tutorials, and guides.

Netsmart EHR Software Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Netsmart EHR Software reviews

Overall Rating

56 Reviews


Sleek and Intuitive EHR.

March 2023

Ruby T.

Hospital & Healthcare

Netsmart is extremely simple to use! The dashboard is well-organized and contains all the information I need within a single screen. Navigation is a breeze as well, and the entire system can be explored with just a mouse click. I really appreciate the automatic reminders that remind me of deadlines and timetables that I might otherwise overlook. The calendar app itself is very modern and simple to read. It contains all the details of every department and their upcoming as well as completed visits.
The Charting module feels disconnected from the rest of the software, which is quite frustrating to be honest. It feels like it was neglected during development as there are some inherent issues that even the excellent customer service hasn’t been able to solve. It is difficult to get in and out of charts, or move to schedules from charts, and there is a lot of back and forth to the homepage for simple tasks. This makes finding information quite difficult and oftentimes impossible to do unless I restart the system and do it all over again.

A definite find for mobile physicians; would have liked a free trial

February 2023

Robert H.

New Pennsylvania Clinic, PA

I’m a diehard Android fan-physician, and for reasons that are quite obvious to someone of my disposition (I travel cross-borders, and so I need device/platform flexibility), I don’t have much use for the Apple device ecosystem. Since 2018, I was searching for a mobile EHR that worked well on Android. And after several trials with other vendors, I’m glad I ended up subscribing to Netsmart. The no-nonsense application interface, which makes patient data-keeping a breeze, is also great!
It would’ve been super if the provider had offered a trial run on the software because it is a bit high on the cost (especially when compared with my previous subscriptions). All I got during onboarding was the demo.

Excellent patient charts management.

December 2022

Toby M.

Hospital & Healthcare

Netsmart is incredibly simple to use. I was quickly able to get a grip and start using the software with the least amount of training. If I have any problems, customer service provides me with clear instructions, which I can simply follow with this software. It also neatly arranged our patients charts. I keep the system available to all staff which has been quite beneficial. There is no need for an IT department in our hospital anymore. I love that it works on any device I have at hand since there are no hardware requirements or limitations.
I really appreciate it that Netsmart can work completely offline in case we are in a field with spotty internet connection. But the switching between offline and online modes can be laggy and glitchy at times. There are occasions when sessions time out and the page returns to the login screen without saving my work. This becomes very frustrating at times. Thankfully, customer support team is very responsive and caring when it comes to their clients, I hope that they fix this issue soon as I’d love to keep using Netsmart.

Netsmart outstanding database is amazing for both staff and clients

November 2022

Sammy K. Stokes

Hospital Admin

The Netsmart EHR platform offers an excellent database module that allows users to easily access client and personnel files as well as arrange different staff for shifts. Payroll processing is simple, and the possibilities are limitless. IT ticketing system, favorite browser saving, and reporting tools are also included. The auto-save function is quite simple, and the user can be certain that they will not lose their data if the tablet crashes or if they leave the screen before sending the file to their server.
Although there are no apparent issues with Netsmart’s EHR software, at times the slowness of the network connectivity causes some glitches while performing some tasks. This also happens when too many users companywide are at the same address or working on the same file. This glitch occurs and presents itself differently, mostly depending on the browser the user is using. Other than that, there aren’t any teething issues that I or my team have encountered since we’ve been using it.

Excellent customer service.

September 2022


Hospital & Healthcare

Netsmart has a fantastic workflow that is simple to learn. It was the first time that we actually changed our workflow to suit a software’s since it was way more efficient than ours. It is simple to chart by selecting the type of visit from the home screen, filling out visit notes, and submitting them for QA. Customer service representatives are incredibly educated and helpful. Some days, I phone or email more than once a day, and they are always fast to respond and never ignore my issues. Even if its something basic that I should have easily sorted out on my own. I always feel respected as a customer and know I can rely on them.
It has weird scaling issues that make it tough to use on a mobile phone. This concerns us since our staff is mostly out in the field due to the nature of our work. It is difficult keeping tabs on them when they cannot update their work on the system. Its also not as well integrated with its partner billing system as I would want. These are still trivial issues and nothing compares to the benefits we have been able to get from its implementation in our system. I would appreciate it if the technical team could help me out with these issues.

User friendly.

May 2022


Andrew Levine MDPA

Anyone in the office can use it with ease. It is very user-friendly. I highly recommend it.
Having to update the password on a regular basis is such a drag.

Great patient portal.

April 2022


Surgical Specialists

The patient portal is my favorite part of the software. I mostly work on the front end of patient scheduling, and I love how clients can fill out their records online and have them automatically uploaded into Netsmart. It helps you save a great deal of time. Very impressive work.
I dislike how much "clicking" is needed to view imported documents. It wastes a lot of time.

Makes life easier.

March 2022



The software is extremely easy to use. The templates were created with the practices specialty in mind.
Its easy to see why Netsmart is regarded as one of the best medical software programs available in the world, but the expense of this software will cause people to seek other choices.

Not good enough

April 2021



It has all the basic features but nothing extra
It is difficult to customize it. You need to click many times before any chart opens. We are not enjoying it.

Not a practical choice

April 2021



It has a lot of useful features like automatically showing the patient history when you search for it.
They need better templates and it is more targeted towards a general physicians practice.

Great for nurses

April 2021



A user friendly screen you can get used to immediately. Comfortable for completing diagnosis and writing reports.
There are too many features so you might get overwhelmed at first.

prescribing with ease.

April 2021


Empower Psych Centers LLC

My two favorite features are the ability to e-prescribe and the patient scorecard. Love its ease of use.
When seeing a patient, its difficult to navigate past visit notes or imported papers. I wish there were more options for customization.

Amazing customer support.

April 2021


carolina Healthchoice

The customer service has been incredible. They are accessible and supportive.
It differs significantly from other EHR applications and needs some time to get familiarized with.


April 2021


Rutgers University Behavioral Health Care

New features are released often, but they are not features that we use frequently.
Everything is a product idea proposal, and you never hear back from them on when or how it will be executed.

Free trial user.

April 2021


Woodstock Natural Health Clinic

It has a lot of customization choices, excellent customer service, and simple guidelines on how to use and integrate with the other clinics/ labs/ scanning. Moreover, it is HIPAA compliant.
The price of start-up fees and recurring fees per user is high. For a small clinic, it is prohibitively costly. Instead, well have to rely on Practice Fusion or charm.

Call us at

(661) 384-7070

Call us at

(661) 384-7070