NexHealth Reviews

Pros

it is really useful because it links our patients directly to our scheduling system and makes reaching out to them simple and fast.

Cons

I don't have any complaints, everything works well and I'll keep using it going forward.

Pros

I am pleased with how it performs and the support team has been excellent.

Cons

Right now, I don't notice any drawbacks, the product works reliably and makes it easy to communicate with my patients.

Pros

I have access to my messages on both my computer and my phone, so it's simple to switch between devices and stay up to date.

Cons

However when I check messages on my computer, I often need to refresh the screen to see the latest conversations.

Pros

What I appreciate most about this tool is the way it simplifies the whole patient journey. Between simple appointment booking, automatic reminders and the smooth EHR connections, it cuts down on paperwork and makes communication easier. The interface is easy, and I always get quick help from customer support. Overall, I view it as an excellent solution for bringing healthcare practices into the modern era.

Cons

This isn't always fully adaptable to every medical practice's unique setup. In my experience, some integrations and workflows feel somewhat inflexible which can reduce the ability to tailor processes. I think a more sophisticated reporting module would also help & richer analytics and deeper patient-data insights would make the platform far more valuable for practices that rely on detailed metrics.

Pros

this platform is extremely easy to use & it's really very user friendly.

Cons

no cons so far. I love it , it's fantastic and really simple for me to use.

Pros

I enjoy a aligned, user-friendly, time-saving experience with this tool.

Cons

I find it expensive and it's not always accurate.

Pros

It made my work incredibly easy and simple, being extremely helpful, so I recommend it to colleagues.

Cons

I haven't found any drawbacks when using it yet.

Pros

The flexibility and level of dedication really stand out to me and I'm also impressed by how they get involved in community initiatives.

Cons

can't think of any features or aspects of it that I disliked after using it.

Pros

The software has a flashy and convincing sales approach, boasting about its deep understanding of dentistry. Its appearance is polished and sleek.

Cons

Changes are made without sufficient notice. Workflow and functionality are adjusted on the go, expecting us to adapt. They appease us, but don't truly listen. Support hours are limited. They prioritize the West Coast - support starts at 5am PST, even though the East Coast starts at 8am, to preempt issues before they disrupt our day.

Pros

I adore how it automatically syncs patient forms with their charts.

Cons

NO CONS. I primarily used the app for the forms, and it works wonderfully! I absolutely enjoyed it.

Pros

Using NexHealth's payments feature has really streamlined our revenue workflow. It automates the whole process of collecting payments from patients, reducing manual work and allowing us to provide several payment choices like SMS and email, which patients find incredibly convenient. Because this is built into our existing NexHealth Patient Engagement platform, we can easily keep an eye on outstanding balances without switching between different systems. That consolidation has clearly boosted our collection rates. Their card terminals are simple to operate and being able to securely save patient card details has sped up our payment processing. All in all, it has made collecting payments smoother, quicker, and more efficient for our staff and patients alike. I highly recommend it to practices wanting to simplify and improve revenue management!

Cons

there isn't anything negative to report. We enjoy collaborating with their team, appreciate the products they release and value how well they predict and address customer needs.

Pros

Love their customer service, Mari Juric has been great and itis really easy to use, they've added several extra features and it feels like a company that cares about its customers and actually listens to and acts on suggestions for additional functionality.

Cons

no cons. I've used several other patient management software packages, and those were clunky and didn't integrate well with our existing software systems.

Pros

The digital forms sent to new patients and how Nexhealth inputs this into Dentrix are huge time-savers, cutting out errors.

Cons

Occasionally, patients report receiving notices with incorrect times. Even when patients cancel and are removed from the schedule, they still receive appointment reminders for that day.

Pros

It's a powerful tool that automates patient engagement and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive, and fills the gaps in our PMS's functionality. It's also user-friendly for multiple locations. The support and management teams are accessible and open to our suggestions. The support team is extremely knowledgeable, responsive, and knows us personally.

Cons

There's absolutely nothing we dislike. Any missing features or functionalities are currently being developed.

Pros

In today's smartphone-dependent era, NexHealth has been invaluable in keeping us connected with our patients.

Cons

It would be great to have more specific search options when sorting through patients. I'd appreciate a feature to directly search for "missed" or "cancelled" appointments within the software.

Pros

The ease of patient communication and online scheduling is fantastic. Plus, the customization options are impressive.

Cons

We miss having email templates for mass communication with patients, a feature other products we've used offer.

Pros

We've been using NexHealth in our office for about 2 years, and what I've always appreciated is its comprehensive suite of services. Beyond just appointment reminders, we can gather reviews (and choose who receives those requests) and provide online bill payment , which our patients find really convenient. And it's all neatly organized in one dashboard on my browser.

Cons

I'd prefer patients to be able to make partial payments without needing me to resend the payment request. Also, adding bulk options or autofill features would enhance this capability even further.

Pros

This interactive software is very convenient, with excellent provider support.

Cons

The messaging feature can be a bit bothersome, but fortunately, it can be turned off if desired.

Pros

Words can't describe the relief of knowing all our patients have been emailed and texted - not just for confirmations, but also for canceled, missed, and new appointments. In the past, we spent hours on this; now it's automated and done correctly.

Cons

I wish I had discovered it three years ago.

Pros

It offers capabilities that the Curve software doesn't have, and it goes beyond that to provide additional features and functionalities.

Cons

There were a few bugs during setup initially, but their responsiveness in resolving them was commendable.