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Reviews
NexHealth Reviews
25 Review(s)
softwareOverall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(1)
3
(1)
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(1)
3
(1)
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Almost, but does not understand dentistry
Almost, but does not understand dentistry
Pros
The software has a flashy and convincing sales approach, boasting about its deep understanding of dentistry. Its appearance is polished and sleek.
Cons
Changes are made without sufficient notice. Workflow and functionality are adjusted on the go, expecting us to adapt. They appease us, but don't truly listen. Support hours are limited. They prioritize the West Coast - support starts at 5am PST, even though the East Coast starts at 8am, to preempt issues before they disrupt our day.
Ease of use
5
Value for money
3
Customer Support
5
Functionality
6
James
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2023
Very good application
Very good application
Pros
I adore how it automatically syncs patient forms with their charts.
Cons
NO CONS. I primarily used the app for the forms, and it works wonderfully! I absolutely enjoyed it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara D
Hospital & Health Care, 1-10 employees
More than a year
August 2023
Nexhealth review
Nexhealth review
Pros
The digital forms sent to new patients and how Nexhealth inputs this into Dentrix are huge time-savers, cutting out errors.
Cons
Occasionally, patients report receiving notices with incorrect times. Even when patients cancel and are removed from the schedule, they still receive appointment reminders for that day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 11-50 employees
Less than a year
January 2023
Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS
Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS
Pros
It's a powerful tool that automates patient engagement and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive, and fills the gaps in our PMS's functionality. It's also user-friendly for multiple locations. The support and management teams are accessible and open to our suggestions. The support team is extremely knowledgeable, responsive, and knows us personally.
Cons
There's absolutely nothing we dislike. Any missing features or functionalities are currently being developed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Health, Wellness and Fitness, 51-100 employees
More than a year
May 2022
Convenient Patient Communication
Convenient Patient Communication
Pros
In today's smartphone-dependent era, NexHealth has been invaluable in keeping us connected with our patients.
Cons
It would be great to have more specific search options when sorting through patients. I'd appreciate a feature to directly search for "missed" or "cancelled" appointments within the software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ashley
Medical Practice, 11-50 employees
More than a year
April 2021
Great product
Great product
Pros
The ease of patient communication and online scheduling is fantastic. Plus, the customization options are impressive.
Cons
We miss having email templates for mass communication with patients, a feature other products we've used offer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samantha
Hospital & Health Care, 1-10 employees
Less than 6 months
November 2019
One Product, Everything We Need
One Product, Everything We Need
Pros
We've been using NexHealth in our office for about 2 years, and what I've always appreciated is its comprehensive suite of services. Beyond just appointment reminders, we can gather reviews (and choose who receives those requests) and provide online bill payment , which our patients find really convenient. And it's all neatly organized in one dashboard on my browser.
Cons
I'd prefer patients to be able to make partial payments without needing me to resend the payment request. Also, adding bulk options or autofill features would enhance this capability even further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
October 2019
NexHealth working well
NexHealth working well
Pros
This interactive software is very convenient, with excellent provider support.
Cons
The messaging feature can be a bit bothersome, but fortunately, it can be turned off if desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabiola
Hospital & Health Care, 1-10 employees
Less than 6 months
September 2019
Great servise
Great servise
Pros
Words can't describe the relief of knowing all our patients have been emailed and texted - not just for confirmations, but also for canceled, missed, and new appointments. In the past, we spent hours on this; now it's automated and done correctly.
Cons
I wish I had discovered it three years ago.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristina
Medical Practice, 1-10 employees
Less than 6 months
August 2019
Awesome add-on to Curve Dental
Awesome add-on to Curve Dental
Pros
It offers capabilities that the Curve software doesn't have, and it goes beyond that to provide additional features and functionalities.
Cons
There were a few bugs during setup initially, but their responsiveness in resolving them was commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2019
Amazing service
Amazing service
Pros
It's easy for both clients and our practice to use. It saves time and offers extensive management features.
Cons
Nothing at all. Everything is exactly as described.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
inna
Medical Practice, 1-10 employees
Less than a year
May 2019
This is the patient communication and scheduling software all dental offices should be using!
This is the patient communication and scheduling software all dental offices should be using!
Pros
This software is incredibly intuitive, offering great flexibility with modern email templates and integration with most dental software. We've encountered very few bugs so far.
Cons
Since the team constantly releases improvements, we sometimes experience lag due to our specific PMS integration, but they promptly address any issues. It's a minor inconvenience considering how much more this product offers compared to others in the market.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Srijana
Medical Practice, 1-10 employees
Less than a year
April 2019
Nexhealth is next level
Nexhealth is next level
Pros
It improves how patients connect and communicate by expanding and automating these interactions. This helps to build stronger relationships and better communication channels with patients.
Cons
Any features we've suggested have been actively worked on by their tech support and development team for improvements and updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bradley
Medical Practice, 1-10 employees
Less than 6 months
April 2019
Easy to use & keeping up with the times
Easy to use & keeping up with the times
Pros
Sending text messages to patients for questions, reminders, and bills has revolutionized the way we communicate with them. It's a significant improvement in patient communication and efficiency.
Cons
Online booking times don't closely match our actual schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yonah
Medical Practice, 1-10 employees
Less than a year
April 2019
The Best of The Best
The Best of The Best
Pros
Great app performance, excellent features, and customer service.
Cons
I can't think of anything. Perhaps adding more features would be nice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Solomon
Medical Practice, 1-10 employees
Less than 6 months
April 2019
NexHealth platform
NexHealth platform
Pros
We appreciate how this software enables simple yet effective communication with our patients. Everyone in NYC has a hectic schedule, and NexHealth allows our patients to schedule appointments, send quick texts, confirm appointments, and pay bills - all from their smartphones!
Cons
The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from NexHealth's 5-star review system (which isn't public) to actually writing a review on Google.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Azadeh
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2019
Very Happy with Nexhealth
Very Happy with Nexhealth
Pros
We maintain schedule control while offering patients the convenience of online scheduling.
Cons
So far, everything has worked perfectly for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vitaliya
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2019
Dental Software
Dental Software
Pros
Two-way texting with patients has saved us numerous times.
Cons
Certain tasks within the realm of online scheduling can often appear repetitive and unnecessary in their execution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2019
Customer Support and Value is top notch
Customer Support and Value is top notch
Pros
Combining multiple services into one product - online booking, confirmations, and credit card payments - has saved us money.
Cons
There's really not much to dislike. Their support team is highly responsive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pasha
Medical Practice, 1-10 employees
Less than a year
February 2019
NexHealth is a game changer for my practice
NexHealth is a game changer for my practice
Pros
I love that my patients can schedule appointments anytime, anywhere. I no longer worry about answering phones or listing open slots. Patients can choose a time that suits them and request an appointment. It syncs seamlessly with Curve Dental, and NexHealth is constantly adding new features to improve it. Recently, they added a feature to text and email patients who miss appointments to reschedule.
Cons
Nothing because every suggestion I've had, NexHealth's development team has either incorporated into their system or found a solution. You can't ask for more than that.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashish
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2019
Nexhealth
Nexhealth
Pros
It is very user-friendly with a wide range of capabilities and features. Integration is seamless.
Cons
There are honestly no features I dislike about the software. I'm eager to see what they'll add next.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sydney
Hospital & Health Care, 1-10 employees
Less than a year
February 2019
Easy to use
Easy to use
Pros
It's a simple and effective way to communicate with them, making things easier for everyone involved. Sending text messages to patients is really convenient, and they really like it too.
Cons
I have not found anything to dislike about this software yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Angel
Medical Practice, 11-50 employees
Less than a year
January 2019
Nexhealth is next generation patient communication software
Nexhealth is next generation patient communication software
Pros
As a former user of Lighthouse and Yapi, I appreciate how well this integrates with Eaglesoft. It's like having a 24/7 front desk that lets patients not only confirm appointments but also book them and make payments.
Cons
The only thing that would make it better is if it included forms for health history, HIPAA, etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Srth
Medical Practice, 1-10 employees
Less than a year
January 2019
Love me some ET!
Love me some ET!
Pros
Instant and easy access to patients. We especially love the payment feature, using the payment link (not the widget).
Cons
Currently, we can't send or receive images in texts. Also, we experience duplicate accounts in NexHealth, texts sent to one account prompt responses from another. We don't face this issue with Dentrix. Additionally, there's a 45-minute refresh delay.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Melissa
Hospital & Health Care, 11-50 employees
More than a year
January 2019
NexHealth Has changed the game of dentisty forever~
NexHealth Has changed the game of dentisty forever~
Pros
Real-time communication with our patients via text is invaluable. I also appreciate the detailed information gathered at the time of booking appointments. It's seamless!
Cons
The only issue I've encountered is when patients who've made appointments on NexHealth cancel, yet they still receive reminders. If it's cancelled on our schedule, it should sync and cancel on NexHealth too. We end up having to remove them manually.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krislyn
Hospitality, 11-50 employees
More than a year
January 2019
Filters
Sort by:
Almost, but does not understand dentistry
Almost, but does not understand dentistry
Pros
The software has a flashy and convincing sales approach, boasting about its deep understanding of dentistry. Its appearance is polished and sleek.
Cons
Changes are made without sufficient notice. Workflow and functionality are adjusted on the go, expecting us to adapt. They appease us, but don't truly listen. Support hours are limited. They prioritize the West Coast - support starts at 5am PST, even though the East Coast starts at 8am, to preempt issues before they disrupt our day.
Ease of use
5
Value for money
3
Customer Support
5
Functionality
6
James
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2023
Very good application
Very good application
Pros
I adore how it automatically syncs patient forms with their charts.
Cons
NO CONS. I primarily used the app for the forms, and it works wonderfully! I absolutely enjoyed it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara D
Hospital & Health Care, 1-10 employees
More than a year
August 2023
Nexhealth review
Nexhealth review
Pros
The digital forms sent to new patients and how Nexhealth inputs this into Dentrix are huge time-savers, cutting out errors.
Cons
Occasionally, patients report receiving notices with incorrect times. Even when patients cancel and are removed from the schedule, they still receive appointment reminders for that day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 11-50 employees
Less than a year
January 2023
Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS
Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS
Pros
It's a powerful tool that automates patient engagement and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive, and fills the gaps in our PMS's functionality. It's also user-friendly for multiple locations. The support and management teams are accessible and open to our suggestions. The support team is extremely knowledgeable, responsive, and knows us personally.
Cons
There's absolutely nothing we dislike. Any missing features or functionalities are currently being developed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Health, Wellness and Fitness, 51-100 employees
More than a year
May 2022
Convenient Patient Communication
Convenient Patient Communication
Pros
In today's smartphone-dependent era, NexHealth has been invaluable in keeping us connected with our patients.
Cons
It would be great to have more specific search options when sorting through patients. I'd appreciate a feature to directly search for "missed" or "cancelled" appointments within the software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ashley
Medical Practice, 11-50 employees
More than a year
April 2021
Great product
Great product
Pros
The ease of patient communication and online scheduling is fantastic. Plus, the customization options are impressive.
Cons
We miss having email templates for mass communication with patients, a feature other products we've used offer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samantha
Hospital & Health Care, 1-10 employees
Less than 6 months
November 2019
One Product, Everything We Need
One Product, Everything We Need
Pros
We've been using NexHealth in our office for about 2 years, and what I've always appreciated is its comprehensive suite of services. Beyond just appointment reminders, we can gather reviews (and choose who receives those requests) and provide online bill payment , which our patients find really convenient. And it's all neatly organized in one dashboard on my browser.
Cons
I'd prefer patients to be able to make partial payments without needing me to resend the payment request. Also, adding bulk options or autofill features would enhance this capability even further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
October 2019
NexHealth working well
NexHealth working well
Pros
This interactive software is very convenient, with excellent provider support.
Cons
The messaging feature can be a bit bothersome, but fortunately, it can be turned off if desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabiola
Hospital & Health Care, 1-10 employees
Less than 6 months
September 2019
Great servise
Great servise
Pros
Words can't describe the relief of knowing all our patients have been emailed and texted - not just for confirmations, but also for canceled, missed, and new appointments. In the past, we spent hours on this; now it's automated and done correctly.
Cons
I wish I had discovered it three years ago.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristina
Medical Practice, 1-10 employees
Less than 6 months
August 2019
Awesome add-on to Curve Dental
Awesome add-on to Curve Dental
Pros
It offers capabilities that the Curve software doesn't have, and it goes beyond that to provide additional features and functionalities.
Cons
There were a few bugs during setup initially, but their responsiveness in resolving them was commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2019
Amazing service
Amazing service
Pros
It's easy for both clients and our practice to use. It saves time and offers extensive management features.
Cons
Nothing at all. Everything is exactly as described.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
inna
Medical Practice, 1-10 employees
Less than a year
May 2019
This is the patient communication and scheduling software all dental offices should be using!
This is the patient communication and scheduling software all dental offices should be using!
Pros
This software is incredibly intuitive, offering great flexibility with modern email templates and integration with most dental software. We've encountered very few bugs so far.
Cons
Since the team constantly releases improvements, we sometimes experience lag due to our specific PMS integration, but they promptly address any issues. It's a minor inconvenience considering how much more this product offers compared to others in the market.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Srijana
Medical Practice, 1-10 employees
Less than a year
April 2019
Nexhealth is next level
Nexhealth is next level
Pros
It improves how patients connect and communicate by expanding and automating these interactions. This helps to build stronger relationships and better communication channels with patients.
Cons
Any features we've suggested have been actively worked on by their tech support and development team for improvements and updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bradley
Medical Practice, 1-10 employees
Less than 6 months
April 2019
Easy to use & keeping up with the times
Easy to use & keeping up with the times
Pros
Sending text messages to patients for questions, reminders, and bills has revolutionized the way we communicate with them. It's a significant improvement in patient communication and efficiency.
Cons
Online booking times don't closely match our actual schedule.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yonah
Medical Practice, 1-10 employees
Less than a year
April 2019
The Best of The Best
The Best of The Best
Pros
Great app performance, excellent features, and customer service.
Cons
I can't think of anything. Perhaps adding more features would be nice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Solomon
Medical Practice, 1-10 employees
Less than 6 months
April 2019
NexHealth platform
NexHealth platform
Pros
We appreciate how this software enables simple yet effective communication with our patients. Everyone in NYC has a hectic schedule, and NexHealth allows our patients to schedule appointments, send quick texts, confirm appointments, and pay bills - all from their smartphones!
Cons
The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from NexHealth's 5-star review system (which isn't public) to actually writing a review on Google.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Azadeh
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2019
Very Happy with Nexhealth
Very Happy with Nexhealth
Pros
We maintain schedule control while offering patients the convenience of online scheduling.
Cons
So far, everything has worked perfectly for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vitaliya
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2019
Dental Software
Dental Software
Pros
Two-way texting with patients has saved us numerous times.
Cons
Certain tasks within the realm of online scheduling can often appear repetitive and unnecessary in their execution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2019
Customer Support and Value is top notch
Customer Support and Value is top notch
Pros
Combining multiple services into one product - online booking, confirmations, and credit card payments - has saved us money.
Cons
There's really not much to dislike. Their support team is highly responsive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pasha
Medical Practice, 1-10 employees
Less than a year
February 2019
NexHealth is a game changer for my practice
NexHealth is a game changer for my practice
Pros
I love that my patients can schedule appointments anytime, anywhere. I no longer worry about answering phones or listing open slots. Patients can choose a time that suits them and request an appointment. It syncs seamlessly with Curve Dental, and NexHealth is constantly adding new features to improve it. Recently, they added a feature to text and email patients who miss appointments to reschedule.
Cons
Nothing because every suggestion I've had, NexHealth's development team has either incorporated into their system or found a solution. You can't ask for more than that.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashish
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2019
Nexhealth
Nexhealth
Pros
It is very user-friendly with a wide range of capabilities and features. Integration is seamless.
Cons
There are honestly no features I dislike about the software. I'm eager to see what they'll add next.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sydney
Hospital & Health Care, 1-10 employees
Less than a year
February 2019
Easy to use
Easy to use
Pros
It's a simple and effective way to communicate with them, making things easier for everyone involved. Sending text messages to patients is really convenient, and they really like it too.
Cons
I have not found anything to dislike about this software yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Angel
Medical Practice, 11-50 employees
Less than a year
January 2019
Nexhealth is next generation patient communication software
Nexhealth is next generation patient communication software
Pros
As a former user of Lighthouse and Yapi, I appreciate how well this integrates with Eaglesoft. It's like having a 24/7 front desk that lets patients not only confirm appointments but also book them and make payments.
Cons
The only thing that would make it better is if it included forms for health history, HIPAA, etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Srth
Medical Practice, 1-10 employees
Less than a year
January 2019
Love me some ET!
Love me some ET!
Pros
Instant and easy access to patients. We especially love the payment feature, using the payment link (not the widget).
Cons
Currently, we can't send or receive images in texts. Also, we experience duplicate accounts in NexHealth, texts sent to one account prompt responses from another. We don't face this issue with Dentrix. Additionally, there's a 45-minute refresh delay.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Melissa
Hospital & Health Care, 11-50 employees
More than a year
January 2019
NexHealth Has changed the game of dentisty forever~
NexHealth Has changed the game of dentisty forever~
Pros
Real-time communication with our patients via text is invaluable. I also appreciate the detailed information gathered at the time of booking appointments. It's seamless!
Cons
The only issue I've encountered is when patients who've made appointments on NexHealth cancel, yet they still receive reminders. If it's cancelled on our schedule, it should sync and cancel on NexHealth too. We end up having to remove them manually.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Krislyn
Hospitality, 11-50 employees
More than a year
January 2019