NexHealth Reviews

“really easy to use together

Pros

I am really pleased that it syncs with Dentrix because it saves me time and makes using both systems seamless. It's also exciting to me how their billing platform tracks invoices for our practice reliably. I've found the team to be friendly and supportive , they had us operational fast and simplified the dashboard so it's simple to use. The onboarding crew was especially great, guiding us through setup quickly and making the whole process smooth and painless.

Cons

At this point, we haven't faced any issues with NexHealth.

“Helpful even with small problems

Pros

Every day I count on it to take care of payments, arrange online appointments, communicate with patients, manage digital intake forms and run our campaigns. Whenever we need help, their customer support team is always willing and ready to assist.

Cons

Occasionally we run into frustrating technical problems, including lag, syncing failures and other similar hiccups.

“Our favorite tool for everything

Pros

I'm really impressed with how attentive the Support Team is and they respond to every concern quickly and within a reasonable timeframe. I haven't run into an issue that wasn't resolved. Beyond the people, the platform itself sticks with you because it's so easy, even if you're not the most comfortable with technology, this is one I would strongly consider. Messaging and texts to patients feel like email threads: you see the patient's name in a little bubble and a long message history opens up, including automated messages that were sent. The Home screen is especially handy, listing all the patients for the day in order of their appointment times. From that same screen I can take payments easily, check whether insurance was verified and toggle Reviews and Reminders on or off without digging through menus. It's all laid out and incredibly simple. Their Insurance Verification is outstanding. When I look at their Insurance Breakdown form, it's impeccably organized , so much so that I can tell someone with dental experience helped design it, because it's concise and presents the most important details first. After comparing Dentrix's insurance layout to NexHealth's, I honestly prefer it every time , it's visually clean and much easier to parse. The Waitlist has become my favorite tool. There are weeks when our hygiene schedule collapses with more than ten cancellations, and the Waitlist rescues us by sending a blast to everyone waiting for an earlier appointment. The patient who claims the slot first is automatically booked and it enters the appointment into our PMS for you. Watching those openings fill up feels almost like a lottery and it's satisfying to see the schedule replenish after just a couple of clicks instead of spending hours calling patients individually. It saves a ton of time and we absolutely love it. Their Payment functionality is another standout. I can send an automated text to a patient showing their balance and the service that generated it , for example, showing a balance from an uncovered exam which makes it easy for patients to understand why they owe money and remit payment without calling to ask. I can also view A/R in a list and with a single click, send a billing blast to multiple patients, which works especially well for younger patients who prefer electronic bills over paper statements. For older patients who still like paper, the system handles that too , they often receive both an email/text and a mailed statement and once that mailed copy arrives they typically call to pay immediately without questions. Overall, It has simplified many processes and made it much easier for our front desk staff to manage daily operations. It has introduced convenient, practice-focused tools that integrate smoothly with our PMS and have genuinely improved how we run the office.

Cons

I have been doing business with it for the past three years and they've improved so much in that time that it's honestly tough to find any real drawbacks.

“easy but slows us down

Pros

I find it really easy to use and it connects smoothly with the dental software we run in our office.

Cons

Because it's a separate program, I have to switch between the two which interrupts my workflow.

“The best support team ever

Pros

As the dental office manager, I've dealt with many vendor reps over the years and I can honestly say that Marco and Curtis at it rank among the very best I've encountered. Right from our initial conversation, Marco showed remarkable kindness, patience and attentiveness. Our practice has mainly relied on it for online appointment booking, and although the system's fundamental features have worked well, our staff was reluctant at first to broaden our usage across the rest of the platform. Marco patiently guided us through every option in depth, never hurried us or pressured us into a sale. He walked us step-by-step through how different tools could fit into our daily routine, consistently customizing his recommendations to align with the unique demands of our office. What stood out to me was his consistent follow-through and rapid responses. No question felt insignificant and each email we sent was answered thoughtfully and quickly. He ensured we always felt supported and kept in the loop throughout the whole process. Marco's professional demeanor, thorough knowledge of the product and simple communication turned what could have been an intimidating rollout into something manageable and even energizing. With Marco's and Curtis's help, we've confidently increased our use of it, and we're already noticing improvements in efficiency and how patients engage with us. Outstanding support from truly exceptional reps. I appreciate Marco and Curtis!

Cons

I have no complaints, in my experience Marco and Curtis at NexHealth are outstanding.

“Saves time but sometimes lags

Pros

At our practice we've been using Nexhealth and it's genuinely transformed how efficiently we work and how we talk with patients. Their appointment confirmation messages and online scheduling tools have freed up so much of our team's time and made things easier for both staff and patients. For years we were, I honestly feel, stuck in the past when it came to card payments , manually typing in card numbers for every charge. We recently turned on Nexhealth's payment capabilities and it totally changed our workflow. The wireless terminals' tap-to-pay option creates a far smoother, faster checkout experience for patients. On top of that the platform gives us the ability to run tailored marketing campaigns that keep us in contact with our patient base and let us quickly push out important communications during weather events or other urgent situations which has been incredibly useful for continuity of care and outreach.

Cons

One drawback we've noticed is an occasional lag between our practice management system and Nexhealth and at times that delay can slow down completing a patient's checkout when a payment is required. It doesn't happen all the time but it's enough to be a frustrating hiccup during busy clinics.

“One screen for everything

Pros

We really appreciate being able to handle the tasks we use most frequently all from a single screen.

Cons

We have not discovered any real drawbacks so far, whenever we've had an issue, the team has consistently provided a practical workaround for us.

“great but could do more

Pros

Our customer service is outstanding. Not only are they fast to apply any adjustments we request but they've also assembled teams in the past to troubleshoot problems we've encountered. We rely on it daily to operate our dental practice. It's simple for both front desk staff and the office administrator to use. It syncs smoothly with our dental PMS, and we take advantage of nearly every feature available.

Cons

It doesn't connect with our orthodontic PMS which is a limitation for us. I'd love for them to add a built-in phone system that supports screen pops and call tracking.

“Makes talking to patients easy

Pros

Using this tool has made it much easier for our team to keep in touch with patients on a regular basis. It integrates smoothly with our dental software which I find fantastic because it lets us quickly and clearly see what's happening with appointments and records. Once everything is set up, the switch is pretty smooth and painless. I've only had to reach out to customer support once, and that call was brief , no complaints from me.

Cons

I can't come up with anything worth criticizing.

“A system so simple it runs itself

Pros

Honestly, it is incredibly easy for both our front-desk team and the patients, and Nexhealth's support has been outstanding. I was able to start using the product with virtually no guidance, which really shows how simple it is to pick up and operate. The revamped payment flow is phenomenal, my team and I pulled in over twenty thousand dollars in the past ninety days and issues with old statements that used to trip us up are now resolved by the new payment collection setup. It's so much simpler to manage!

Cons

Personally, I'd prefer a brighter, more colorful design but that's just me.

“works great but one small wish

Pros

I like that it integrates with Open Dental, the forms are sent straight into patients' accounts, which makes things consistently useful across the board.

Cons

It's not exactly a negative point, however I would prefer if messages exchanged between NexHealth and our office automatically populated the patient's communication log in our practice management software, since that would align record keeping and reduce manual entries.

“So easy to use & a huge help

Pros

It is simple to use. The software lets me tweak settings a lot to suit our workflow. Their support crew has been fantastic whenever I've needed help and being able to send statements through text or email has been a game-changer for me.

Cons

One problem I've run into with their payment collection setup is that patients aren't given the option to make partial payments toward a requested balance, from what I've seen, they can only submit the full amount at once.

“made our office work much smoother

Pros

I love how easy NexHealth's digital forms are, they've made things so much simpler for our front desk and daily workflows. When I needed assistance, reaching Customer Service was simple and a rep patiently walked me through how to create or update a form while actually taking the time to understand our specific needs. We recently enabled the Payments feature , the implementation was smooth and simple and we haven't felt the need to return to our previous provider. On top of that, the messaging tool lets us set up an unlimited number of "auto texts," which we rely on multiple times every day.

Cons

On the downside, our waitlist is over 1,200 patients and I wish there were more flexible options for managing it. It would be incredibly helpful if the recall date could be used as a filter in the waitlist view , that seems like an obvious thing to include. For now, we've had to get creative by adding new appointment types to filter the list but that's more of a workaround than a true solution.

“Simple, fast patient contact

Pros

I find it easy to use and use, and it lets me get immediate contact with patients.

Cons

NO CONS so far, I find it simple to use.

“super smooth but not a perfect fit

Pros

I rely on NH at work, it's been super smooth and really user-friendly!

Cons

it doesn't match my office's particular way of using Dentrix.

“smart switch

Pros

We migrated from Solution Reach over to it. We rely on digital forms, online payments and are currently integrating insurance verification. The interface is easy, simple to use and grasp. I really appreciate the customer support , prompt, personable and very helpful. The team keeps improving the platform and listens to feedback which I love!

Cons

The payment reporting tools are somewhat limited at the moment but we've seen significant improvements since we first started using the system during onboarding.

“awsome help and my favorite features

Pros

It's easy to use and integrates with our practice management software. I find their customer support really outstanding, the team goes above and beyond. Campaigns and Payments are my favorite features.

Cons

I do not have any complaints. I'm eager to see the notes appear in the practice management system.

“Our patients love the easy payments

Pros

We love how simple it is to use and notice the amount of time we save every day. Their support team is fantastic, always quickly fixing any issue we run into. Getting all of their features connected was very easy. Our patients are big fans of the credit card terminals and the text-to-pay option which everyone finds really convenient.

Cons

We do experience frequent syncing problems. Thankfully their customer service is outstanding , they jump on the issue immediately and consistently come up with a rapid solution as soon as possible.

“An excellent tool with one problem

Pros

Its an excellent tool and really easy to use. Customer support has been very simple to deal with from the very start.

Cons

When I try to send statements, I can't send them in bulk and whenever I send a statement from NH it doesn't write back or sync to Eagle Soft.

“Quick payments & fast booking

Pros

I've noticed payments are posted quickly and booking appointments is fast and issue free.

Cons

I wish there were an easy, at-a-glance monthly financial report so I can quickly see the key figures.

“a helpful link to our patients

Pros

it is really useful because it links our patients directly to our scheduling system and makes reaching out to them simple and fast.

Cons

I don't have any complaints, everything works well and I'll keep using it going forward.

“Excellent customer support

Pros

I am pleased with how it performs and the support team has been excellent.

Cons

Right now, I don't notice any drawbacks, the product works reliably and makes it easy to communicate with my patients.

“easy access on all my devices

Pros

I have access to my messages on both my computer and my phone, so it's simple to switch between devices and stay up to date.

Cons

However when I check messages on my computer, I often need to refresh the screen to see the latest conversations.

“A simpler journey for patients

Pros

What I appreciate most about this tool is the way it simplifies the whole patient journey. Between simple appointment booking, automatic reminders and the smooth EHR connections, it cuts down on paperwork and makes communication easier. The interface is easy, and I always get quick help from customer support. Overall, I view it as an excellent solution for bringing healthcare practices into the modern era.

Cons

This isn't always fully adaptable to every medical practice's unique setup. In my experience, some integrations and workflows feel somewhat inflexible which can reduce the ability to tailor processes. I think a more sophisticated reporting module would also help & richer analytics and deeper patient-data insights would make the platform far more valuable for practices that rely on detailed metrics.

“very easy but could be better

Pros

this platform is extremely easy to use & it's really very user friendly.

Cons

no cons so far. I love it , it's fantastic and really simple for me to use.

“time saver that costs more

Pros

I enjoy a aligned, user-friendly, time-saving experience with this tool.

Cons

I find it expensive and it's not always accurate.

“made my work very simple

Pros

It made my work incredibly easy and simple, being extremely helpful, so I recommend it to colleagues.

Cons

I haven't found any drawbacks when using it yet.

“truly care about customers

Pros

The flexibility and level of dedication really stand out to me and I'm also impressed by how they get involved in community initiatives.

Cons

can't think of any features or aspects of it that I disliked after using it.

“Almost, but does not understand dentistry

Pros

The software has a flashy and convincing sales approach, boasting about its deep understanding of dentistry. Its appearance is polished and sleek.

Cons

Changes are made without sufficient notice. Workflow and functionality are adjusted on the go, expecting us to adapt. They appease us, but don't truly listen. Support hours are limited. They prioritize the West Coast - support starts at 5am PST, even though the East Coast starts at 8am, to preempt issues before they disrupt our day.

“Very good application

Pros

I adore how it automatically syncs patient forms with their charts.

Cons

NO CONS. I primarily used the app for the forms, and it works wonderfully! I absolutely enjoyed it.

“Our new payment system works wonders

Pros

Using NexHealth's payments feature has really streamlined our revenue workflow. It automates the whole process of collecting payments from patients, reducing manual work and allowing us to provide several payment choices like SMS and email, which patients find incredibly convenient. Because this is built into our existing NexHealth Patient Engagement platform, we can easily keep an eye on outstanding balances without switching between different systems. That consolidation has clearly boosted our collection rates. Their card terminals are simple to operate and being able to securely save patient card details has sped up our payment processing. All in all, it has made collecting payments smoother, quicker, and more efficient for our staff and patients alike. I highly recommend it to practices wanting to simplify and improve revenue management!

Cons

there isn't anything negative to report. We enjoy collaborating with their team, appreciate the products they release and value how well they predict and address customer needs.

“They listen & add new features

Pros

Love their customer service, Mari Juric has been great and itis really easy to use, they've added several extra features and it feels like a company that cares about its customers and actually listens to and acts on suggestions for additional functionality.

Cons

no cons. I've used several other patient management software packages, and those were clunky and didn't integrate well with our existing software systems.

“Nexhealth review

Pros

The digital forms sent to new patients and how Nexhealth inputs this into Dentrix are huge time-savers, cutting out errors.

Cons

Occasionally, patients report receiving notices with incorrect times. Even when patients cancel and are removed from the schedule, they still receive appointment reminders for that day.

“Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS

Pros

It's a powerful tool that automates patient engagement and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive, and fills the gaps in our PMS's functionality. It's also user-friendly for multiple locations. The support and management teams are accessible and open to our suggestions. The support team is extremely knowledgeable, responsive, and knows us personally.

Cons

There's absolutely nothing we dislike. Any missing features or functionalities are currently being developed.

“Convenient Patient Communication

Pros

In today's smartphone-dependent era, NexHealth has been invaluable in keeping us connected with our patients.

Cons

It would be great to have more specific search options when sorting through patients. I'd appreciate a feature to directly search for "missed" or "cancelled" appointments within the software.

“Great product

Pros

The ease of patient communication and online scheduling is fantastic. Plus, the customization options are impressive.

Cons

We miss having email templates for mass communication with patients, a feature other products we've used offer.

“One Product, Everything We Need

Pros

We've been using NexHealth in our office for about 2 years, and what I've always appreciated is its comprehensive suite of services. Beyond just appointment reminders, we can gather reviews (and choose who receives those requests) and provide online bill payment , which our patients find really convenient. And it's all neatly organized in one dashboard on my browser.

Cons

I'd prefer patients to be able to make partial payments without needing me to resend the payment request. Also, adding bulk options or autofill features would enhance this capability even further.

“NexHealth working well

Pros

This interactive software is very convenient, with excellent provider support.

Cons

The messaging feature can be a bit bothersome, but fortunately, it can be turned off if desired.

“Great servise

Pros

Words can't describe the relief of knowing all our patients have been emailed and texted - not just for confirmations, but also for canceled, missed, and new appointments. In the past, we spent hours on this; now it's automated and done correctly.

Cons

I wish I had discovered it three years ago.

“Awesome add-on to Curve Dental

Pros

It offers capabilities that the Curve software doesn't have, and it goes beyond that to provide additional features and functionalities.

Cons

There were a few bugs during setup initially, but their responsiveness in resolving them was commendable.

“Amazing service

Pros

It's easy for both clients and our practice to use. It saves time and offers extensive management features.

Cons

Nothing at all. Everything is exactly as described.

“This is the patient communication and scheduling software all dental offices should be using!

Pros

This software is incredibly intuitive, offering great flexibility with modern email templates and integration with most dental software. We've encountered very few bugs so far.

Cons

Since the team constantly releases improvements, we sometimes experience lag due to our specific PMS integration, but they promptly address any issues. It's a minor inconvenience considering how much more this product offers compared to others in the market.

“Nexhealth is next level

Pros

It improves how patients connect and communicate by expanding and automating these interactions. This helps to build stronger relationships and better communication channels with patients.

Cons

Any features we've suggested have been actively worked on by their tech support and development team for improvements and updates.

“Easy to use & keeping up with the times

Pros

Sending text messages to patients for questions, reminders, and bills has revolutionized the way we communicate with them. It's a significant improvement in patient communication and efficiency.

Cons

Online booking times don't closely match our actual schedule.

“The Best of The Best

Pros

Great app performance, excellent features, and customer service.

Cons

I can't think of anything. Perhaps adding more features would be nice.

“NexHealth platform

Pros

We appreciate how this software enables simple yet effective communication with our patients. Everyone in NYC has a hectic schedule, and NexHealth allows our patients to schedule appointments, send quick texts, confirm appointments, and pay bills - all from their smartphones!

Cons

The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from NexHealth's 5-star review system (which isn't public) to actually writing a review on Google.

“Very Happy with Nexhealth

Pros

We maintain schedule control while offering patients the convenience of online scheduling.

Cons

So far, everything has worked perfectly for us.

“Dental Software

Pros

Two-way texting with patients has saved us numerous times.

Cons

Certain tasks within the realm of online scheduling can often appear repetitive and unnecessary in their execution.

“Customer Support and Value is top notch

Pros

Combining multiple services into one product - online booking, confirmations, and credit card payments - has saved us money.

Cons

There's really not much to dislike. Their support team is highly responsive.

“NexHealth is a game changer for my practice

Pros

I love that my patients can schedule appointments anytime, anywhere. I no longer worry about answering phones or listing open slots. Patients can choose a time that suits them and request an appointment. It syncs seamlessly with Curve Dental, and NexHealth is constantly adding new features to improve it. Recently, they added a feature to text and email patients who miss appointments to reschedule.

Cons

Nothing because every suggestion I've had, NexHealth's development team has either incorporated into their system or found a solution. You can't ask for more than that.