NexHealth

Almost, but does not understand dentistry

Pros

The software has a flashy and convincing sales approach, boasting about its deep understanding of dentistry. Its appearance is polished and sleek.

Cons

Changes are made without sufficient notice. Workflow and functionality are adjusted on the go, expecting us to adapt. They appease us, but don't truly listen. Support hours are limited. They prioritize the West Coast - support starts at 5am PST, even though the East Coast starts at 8am, to preempt issues before they disrupt our day.

Very good application

Pros

I adore how it automatically syncs patient forms with their charts.

Cons

NO CONS. I primarily used the app for the forms, and it works wonderfully! I absolutely enjoyed it.

Nexhealth review

Pros

The digital forms sent to new patients and how Nexhealth inputs this into Dentrix are huge time-savers, cutting out errors.

Cons

Occasionally, patients report receiving notices with incorrect times. Even when patients cancel and are removed from the schedule, they still receive appointment reminders for that day.

Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS

Pros

It's a powerful tool that automates patient engagement and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive, and fills the gaps in our PMS's functionality. It's also user-friendly for multiple locations. The support and management teams are accessible and open to our suggestions. The support team is extremely knowledgeable, responsive, and knows us personally.

Cons

There's absolutely nothing we dislike. Any missing features or functionalities are currently being developed.

Convenient Patient Communication

Pros

In today's smartphone-dependent era, NexHealth has been invaluable in keeping us connected with our patients.

Cons

It would be great to have more specific search options when sorting through patients. I'd appreciate a feature to directly search for "missed" or "cancelled" appointments within the software.

Great product

Pros

The ease of patient communication and online scheduling is fantastic. Plus, the customization options are impressive.

Cons

We miss having email templates for mass communication with patients, a feature other products we've used offer.

One Product, Everything We Need

Pros

We've been using NexHealth in our office for about 2 years, and what I've always appreciated is its comprehensive suite of services. Beyond just appointment reminders, we can gather reviews (and choose who receives those requests) and provide online bill payment , which our patients find really convenient. And it's all neatly organized in one dashboard on my browser.

Cons

I'd prefer patients to be able to make partial payments without needing me to resend the payment request. Also, adding bulk options or autofill features would enhance this capability even further.

NexHealth working well

Pros

This interactive software is very convenient, with excellent provider support.

Cons

The messaging feature can be a bit bothersome, but fortunately, it can be turned off if desired.

Great servise

Pros

Words can't describe the relief of knowing all our patients have been emailed and texted - not just for confirmations, but also for canceled, missed, and new appointments. In the past, we spent hours on this; now it's automated and done correctly.

Cons

I wish I had discovered it three years ago.

Awesome add-on to Curve Dental

Pros

It offers capabilities that the Curve software doesn't have, and it goes beyond that to provide additional features and functionalities.

Cons

There were a few bugs during setup initially, but their responsiveness in resolving them was commendable.