NexHealth

“really easy to use together”

Pros

I am really pleased that it syncs with Dentrix because it saves me time and makes using both systems seamless. It's also exciting to me how their billing platform tracks invoices for our practice reliably. I've found the team to be friendly and supportive , they had us operational fast and simplified the dashboard so it's simple to use. The onboarding crew was especially great, guiding us through setup quickly and making the whole process smooth and painless.

Cons

At this point, we haven't faced any issues with NexHealth.

“Helpful even with small problems”

Pros

Every day I count on it to take care of payments, arrange online appointments, communicate with patients, manage digital intake forms and run our campaigns. Whenever we need help, their customer support team is always willing and ready to assist.

Cons

Occasionally we run into frustrating technical problems, including lag, syncing failures and other similar hiccups.

“Our favorite tool for everything”

Pros

I'm really impressed with how attentive the Support Team is and they respond to every concern quickly and within a reasonable timeframe. I haven't run into an issue that wasn't resolved. Beyond the people, the platform itself sticks with you because it's so easy, even if you're not the most comfortable with technology, this is one I would strongly consider. Messaging and texts to patients feel like email threads: you see the patient's name in a little bubble and a long message history opens up, including automated messages that were sent. The Home screen is especially handy, listing all the patients for the day in order of their appointment times. From that same screen I can take payments easily, check whether insurance was verified and toggle Reviews and Reminders on or off without digging through menus. It's all laid out and incredibly simple. Their Insurance Verification is outstanding. When I look at their Insurance Breakdown form, it's impeccably organized , so much so that I can tell someone with dental experience helped design it, because it's concise and presents the most important details first. After comparing Dentrix's insurance layout to NexHealth's, I honestly prefer it every time , it's visually clean and much easier to parse. The Waitlist has become my favorite tool. There are weeks when our hygiene schedule collapses with more than ten cancellations, and the Waitlist rescues us by sending a blast to everyone waiting for an earlier appointment. The patient who claims the slot first is automatically booked and it enters the appointment into our PMS for you. Watching those openings fill up feels almost like a lottery and it's satisfying to see the schedule replenish after just a couple of clicks instead of spending hours calling patients individually. It saves a ton of time and we absolutely love it. Their Payment functionality is another standout. I can send an automated text to a patient showing their balance and the service that generated it , for example, showing a balance from an uncovered exam which makes it easy for patients to understand why they owe money and remit payment without calling to ask. I can also view A/R in a list and with a single click, send a billing blast to multiple patients, which works especially well for younger patients who prefer electronic bills over paper statements. For older patients who still like paper, the system handles that too , they often receive both an email/text and a mailed statement and once that mailed copy arrives they typically call to pay immediately without questions. Overall, It has simplified many processes and made it much easier for our front desk staff to manage daily operations. It has introduced convenient, practice-focused tools that integrate smoothly with our PMS and have genuinely improved how we run the office.

Cons

I have been doing business with it for the past three years and they've improved so much in that time that it's honestly tough to find any real drawbacks.