NextGen Reviews

“Stay away from this

Pros

There are a ton of features, which is great but it feels like someone just tossed me into a cockpit and told me to figure out how to fly. It's a bit overwhelming without proper guidance.

Cons

The price is insanely high and the customer service is beyond disappointing. I was expecting way more for what I paid.

“It works well enough

Pros

I really like how it lets me track employees and manage care. plus the managed cloud hosting is a huge bonus especially at this price.

Cons

The reporting and analytics were all over the place and didn't seem accurate. I couldn't rely on the numbers, which was really frustrating.

“Good solution

Pros

I've been using Nextgen for a while now and honestly, it's one of the most user-friendly systems I've ever come across. The best part for me is how smoothly everything flows together

Cons

There aren't many specialty areas available in the system, which made it hard to find what I was looking for. Definitely felt limited.

“Lots of features but too many clicks

Pros

I like that NextGen offers lots of ways to customize. We have set up tailored templates that help our clinicians simplify and speed up their daily tasks. From what our team tells me, the interface feels user friendly to get around. It really comes across as simple to use tool.

Cons

We're annoyed by how many clicks are required across different screens such as managing medications which is a prime example that slows us down. My nursing staff also complains that the system forces you to have only one patient chart open at any given moment which limits efficiency.

“Truly great!

Pros

The app is super easy to use and really useful. It's also pretty innovative which I appreciate.

Cons

Honestly I don't have any bad experiences with this app. It's been fine for what I need.

“Overall good EHR

Pros

It's got a really comprehensive EHR system with all the practice management features I need.

Cons

Setting things up in the beginning took way longer than I expected and was more complicated than it should have been.

“Must for all doctors

Pros

Navigating through Nextgen is super easy, honestly. It's one of my favorite systems to use.

Cons

Labs require way too much clicking just to submit. It's super time-consuming and annoying.

“A great system :)

Pros

It handles everything well. Our provider really likes using it and for me the standout feature is the payment posting.

Cons

Sometimes we run into problems when the software gets a bit slow while posting payments.

“NextGen makes your day easier

Pros

The best part for me is how easy it is to connect with Avaya and pull up my claims for work. Super convenient.

Cons

It goes down way too often and sometimes won't automatically pull up claims which is a huge problem when you need things to work quickly.

“Smart choice in EMR

Pros

Overall it's a solid EMR. The billing features are more than enough for what I need.

Cons

I feel like other competitors might offer more options with better features. This one just doesn't compare in terms of what it can do.

“Powerful but unreliable support

Pros

I am using a powerful, full-featured EHR that offers everything I need as a provider to care for patients

Cons

Hosting support, in my view, is sometimes unreliable but overall it works well.

“Its futuristic just like its name

Pros

NextGen has a nice, clean layout that I really like. Plus it's super easy to navigate and everything is right where you'd expect it to be. Overall it is a user friendly platform.

Cons

I think its a problem that we have to call IT after office hours for every tiny problem we may have.

“Pretty helpful for us

Pros

I find NextGen Office to be a really useful platform for managing patient information. It has a range of templates and customization options that make organizing everything simple and this flexibility has been a game-changer for our practice. I can set up templates specific to the types of appointments we handle, and it's easy to adjust things to suit our workflow. This saves so much time, especially when documenting patient visits and retrieving records.

Cons

New software updates can be challenging for me because they often erase previously customized features which requires me to set them up again. medical staff and providers need to be retrained to become familiar with the new features and options.

“Easy and works really well

Pros

The software is user-friendly and I navigate it smoothly. It doesn't take a lot of time to completely train yourself for it.

Cons

So far, I have liked nearly everything about the software so I have no cons to mention.

“Works well but should be improved

Pros

The integration between our practice manager (scheduling) and EMR (records) software is fantastic. Also I love how I can easily forward and save smart phrases to speed up my note writing process.

Cons

Personally, I think that completing the exercise log is a very boring task. it takes way too much time in comparison to other sections of notes. other than this, it is a bit complicated to deal with some sections of the evaluations and it results in complications while locating information.

“Really good but can be complicated at times

Pros

I find NextGen to be a complete solution and a highly customizable software. I find it especially reliable and credible because of the company that owns it.

Cons

There is not much to complain about this software except that setting it up and customizing it as per our needs is pretty expensive.

“Great for patient management

Pros

I feel like the customization options that NextGen offers are hardly found in any other program. The templates are very useful and resourceful, and they are very easy to customize. Telehealth and other reporting tools are also up to date and pretty useful.

Cons

Overall, it has some great features and works really well but its mobile application has some limitations that can be improved.

“Care management gets really easy with this

Pros

NextGen has excellent billing features and supports Medicare and Medicaid. Moreover the availability of different templates for various conditions makes managing my practice much easier.

Cons

I found it difficult to navigate and setup the management pages. But after setting it up in the beginning, everything becomes easy to use.

“A powerful tool for businesses

Pros

One important feature in NextGen is the real-time updating. I am really impressed by it and it does not take me a long time to find any answers whenever a patient calls me, everything is smooth and easy now.

Cons

Honestly, I don't have anything negative to say. I thoroughly enjoy this product.

“A good option for companies of medium size

Pros

With NextGen, I've been able to customize almost every feature to meet the unique needs of our practice, and this flexibility has been incredibly useful. It's equipped with all the standard EMR and practice management features: appointment scheduling, patient intake, charting, billing and they're all easy to access and work well together. For example, I can set up reminders, automate follow-ups, and keep track of patient interactions all in one place. It really covers everything we need, from keeping our patient records up to date to managing the financial aspects. Its a solid choice for us.

Cons

The method of customization can be quite complex at times. When they show you the demo, it seems much easier but in reality, you're responsible for doing all the work and setup.