NextGen Reviews

“There is room for improvement!

Pros

There is a need to bring more insurance used by our doctors to their network. But I really enjoy that checking eligibility and benefits is very easy with NextGen. I believe that adding more insurance options can make this system even better.

Cons

I hated it in the beginning because it felt too old-school for my taste. The visual appearance gave it an outdated and somewhat boring feel. However with time, I got the hang of it. I also noticed that it's slower compared to other EMRs out there.

“Easy to adapt but lacks a modern feel

Pros

The best thing about NextGen is that it does not take too long to train yourself for this platform. The process is simple and navigating is not difficult at all.

Cons

In comparison to other programs I have used, NextGen is starting to feel a bit outdated. I think there are more efficient products available now and it needs to step up!

“Health charting gets sorted with Nextgen

Pros

They have a great customer support. I was having a few problems while setting up the whole thing but they helped me a lot while setting up my medical chart. I am really impressed by their support.

Cons

Honestly, there is not a single con about NextGen. I really like everything about it.

“Love how user-friendly it is!

Pros

NextGen is very user-friendly and easy to navigate. Having used other systems, I can confidently say that NextGen is the simplest to use.

Cons

It is hard to review the systems because they lack customization and dont have answers to our questions.

“Great inbox, buggy interface

Pros

Well faxing directly from the EMR is pretty easy and the inbox is great and easy to work with.

Cons

My experience has been spoiled by a complicated, cluttered user interface and frequent technical glitches. For example, global memory errors when I try to fax along with persistent problems handling templates.

“great potential but unpolished and slow

Pros

For billing I find it offers a huge set of features to work with but the interface really needs polishing since competitors like ECW and Kareo offer cleaner UIs.

Cons

The user interface could be made clearer so I can understand all the options quickly. Plus I find the performance a bit slow at times.

“Fast, simple and user-friendly

Pros

It is quite user friendly and fast and when I look at the workflow it's simple too. Although I would like to see some graphical or pictorial elements added.

Cons

Sometimes the app takes a while to load and that's the main issue I have observed.

“A real time-saver for charting

Pros

Using NextGen's built-in templates and macros turns charting into a simple task, saving me a huge amount of time and preventing me from lots of frustration.

Cons

I wish the system offered greater flexibility so I could customize the interface and workflows to better match my specific clinical needs. Right now the default configuration comes across as a bit too generic on several occasions.

“Solid features

Pros

I find payment posting really impressive for keeping my invoice records.

Cons

Overall it is good but sometimes it takes time for me to open windows.

“Incredibly useful and fully functional

Pros

It is incredibly useful, particularly when posting payments, entering data and handling billing details.

Cons

So far, I have not come across any issues, as everything appears to run smoothly, be fully functional and the team is genuinely helpful.

“not that compatible with some systems

Pros

NextGen is quite affordable, although it's important to keep in mind that you ONLY get what you pay for.

Cons

I have a lot of complaints about the billing side (revenue cycle) because they keep making mistakes and the communication is also poor. There are multiple teams handling your account, but unfortunately they don't communicate with each other which results in frequent mistakes and constant oversight from the user.

“Its really easy to use and navigate it

Pros

I love how easy it is to use NextGen, and I also like the ability to reset it quickly.

Cons

While performing some actions in the application, it can take a bit too long to load something. this results in different issues such as screen freezes or delays.

“Simple, smooth and no complaints

Pros

The tool is easy to use. The New Patients tab is quite user friendly too and I can smoothly go from that screen to applying cash payments and reconciling accounts.

Cons

I dont have any issues or concerns to mention about this subject right now.

“great for patient care quality

Pros

I really like being able to manage my patients care properly while also helping to raise the overall quality of care they receive.

Cons

The Crystal reports could use work because they sometimes run slowly when pulling up information which can be frustrating.

“pretty amazing tool to work with

Pros

We rely on it for charting and for overseeing the overall care of our patients

Cons

I find the reporting features really hard to follow. Umm confusing is honestly the best way I can describe them.

“medical billing is no big deal now

Pros

It is very easy to use and is designed in a user-friendly way. I mainly enjoyed using the reporting function and found it pretty easy to create and share reports.

Cons

There are just too many date options which can lead to misunderstanding regarding some of the data. For example, there are transaction dates, dates of service, and dates of entry.

“Doesn't take long to learn it

Pros

I think the best thing about it is the ease of use it offers. You can learn it pretty quickly because it is highly adaptable.

Cons

Honestly, there's nothing that I hate or dislike about it.

“Nextgen is still the best at what it does

Pros

One of NextGen's strengths is that I can easily complete patient notes during examinations without wasting time.

Cons

The only downside I've faced is related to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, although it caused some delays.

“It has some great tools!

Pros

Some of my favorite features in NextGen are the tools for scheduling, charting, billing, and reporting they're very efficient and user-friendly which makes a big difference in my workflow. Scheduling is so easy because I can see all appointments at a glance, adjust times, and even set up recurring visits for patients who need regular follow-ups. The charting feature is also great because it lets me quickly document patient information with easy access to templates that suit different types of visits. Billing and reporting are sorted too and I can manage financial tasks without having to jump through hoops. Plus, the customization options allow me to fine-tune everything to my liking, which makes the platform feel like it's built specifically for our practice. Overall, it's been a great fit for us.

Cons

It takes some time to completely understand this system. I also find the pricing to be a bit on the higher side. Lastly, I sometimes get disappointed in the performance.

“Streamlines management!

Pros

The Practice Management features in NextGen are excellent. With two locations, I can easily view both schedules without too much work. Despite the offices being separate, NextGen makes it simple to manage.

Cons

Lately, I've been experiencing some bugs with the software, and the server hasn't been stable, resulting in slowdowns. However, I believe these issues can be fixed and improved in the future.