NextGen Reviews

“Really good but can be complicated at times”

Pros

I find NextGen to be a complete solution and a highly customizable software. I find it especially reliable and credible because of the company that owns it.

Cons

There is not much to complain about this software except that setting it up and customizing it as per our needs is pretty expensive.

“Great for patient management”

Pros

I feel like the customization options that NextGen offers are hardly found in any other program. The templates are very useful and resourceful, and they are very easy to customize. Telehealth and other reporting tools are also up to date and pretty useful.

Cons

Overall, it has some great features and works really well but its mobile application has some limitations that can be improved.

“Care management gets really easy with this”

Pros

NextGen has excellent billing features and supports Medicare and Medicaid. Moreover the availability of different templates for various conditions makes managing my practice much easier.

Cons

I found it difficult to navigate and setup the management pages. But after setting it up in the beginning, everything becomes easy to use.

“A powerful tool for businesses”

Pros

One important feature in NextGen is the real-time updating. I am really impressed by it and it does not take me a long time to find any answers whenever a patient calls me, everything is smooth and easy now.

Cons

Honestly, I don't have anything negative to say. I thoroughly enjoy this product.

“A good option for companies of medium size”

Pros

With NextGen, I've been able to customize almost every feature to meet the unique needs of our practice, and this flexibility has been incredibly useful. It's equipped with all the standard EMR and practice management features: appointment scheduling, patient intake, charting, billing and they're all easy to access and work well together. For example, I can set up reminders, automate follow-ups, and keep track of patient interactions all in one place. It really covers everything we need, from keeping our patient records up to date to managing the financial aspects. Its a solid choice for us.

Cons

The method of customization can be quite complex at times. When they show you the demo, it seems much easier but in reality, you're responsible for doing all the work and setup.

“There is room for improvement!”

Pros

There is a need to bring more insurance used by our doctors to their network. But I really enjoy that checking eligibility and benefits is very easy with NextGen. I believe that adding more insurance options can make this system even better.

Cons

I hated it in the beginning because it felt too old-school for my taste. The visual appearance gave it an outdated and somewhat boring feel. However with time, I got the hang of it. I also noticed that it's slower compared to other EMRs out there.

“Easy to adapt but lacks a modern feel”

Pros

The best thing about NextGen is that it does not take too long to train yourself for this platform. The process is simple and navigating is not difficult at all.

Cons

In comparison to other programs I have used, NextGen is starting to feel a bit outdated. I think there are more efficient products available now and it needs to step up!

“Health charting gets sorted with Nextgen”

Pros

They have a great customer support. I was having a few problems while setting up the whole thing but they helped me a lot while setting up my medical chart. I am really impressed by their support.

Cons

Honestly, there is not a single con about NextGen. I really like everything about it.

“Love how user-friendly it is!”

Pros

NextGen is very user-friendly and easy to navigate. Having used other systems, I can confidently say that NextGen is the simplest to use.

Cons

It is hard to review the systems because they lack customization and dont have answers to our questions.

“Great inbox, buggy interface”

Pros

Well faxing directly from the EMR is pretty easy and the inbox is great and easy to work with.

Cons

My experience has been spoiled by a complicated, cluttered user interface and frequent technical glitches. For example, global memory errors when I try to fax along with persistent problems handling templates.

“great potential but unpolished and slow”

Pros

For billing I find it offers a huge set of features to work with but the interface really needs polishing since competitors like ECW and Kareo offer cleaner UIs.

Cons

The user interface could be made clearer so I can understand all the options quickly. Plus I find the performance a bit slow at times.

“Fast, simple and user-friendly”

Pros

It is quite user friendly and fast and when I look at the workflow it's simple too. Although I would like to see some graphical or pictorial elements added.

Cons

Sometimes the app takes a while to load and that's the main issue I have observed.

“A real time-saver for charting”

Pros

Using NextGen's built-in templates and macros turns charting into a simple task, saving me a huge amount of time and preventing me from lots of frustration.

Cons

I wish the system offered greater flexibility so I could customize the interface and workflows to better match my specific clinical needs. Right now the default configuration comes across as a bit too generic on several occasions.

“Solid features”

Pros

I find payment posting really impressive for keeping my invoice records.

Cons

Overall it is good but sometimes it takes time for me to open windows.

“Incredibly useful and fully functional”

Pros

It is incredibly useful, particularly when posting payments, entering data and handling billing details.

Cons

So far, I have not come across any issues, as everything appears to run smoothly, be fully functional and the team is genuinely helpful.

“not that compatible with some systems”

Pros

NextGen is quite affordable, although it's important to keep in mind that you ONLY get what you pay for.

Cons

I have a lot of complaints about the billing side (revenue cycle) because they keep making mistakes and the communication is also poor. There are multiple teams handling your account, but unfortunately they don't communicate with each other which results in frequent mistakes and constant oversight from the user.

“Its really easy to use and navigate it”

Pros

I love how easy it is to use NextGen, and I also like the ability to reset it quickly.

Cons

While performing some actions in the application, it can take a bit too long to load something. this results in different issues such as screen freezes or delays.

“Simple, smooth and no complaints”

Pros

The tool is easy to use. The New Patients tab is quite user friendly too and I can smoothly go from that screen to applying cash payments and reconciling accounts.

Cons

I dont have any issues or concerns to mention about this subject right now.

“great for patient care quality”

Pros

I really like being able to manage my patients care properly while also helping to raise the overall quality of care they receive.

Cons

The Crystal reports could use work because they sometimes run slowly when pulling up information which can be frustrating.

“pretty amazing tool to work with”

Pros

We rely on it for charting and for overseeing the overall care of our patients

Cons

I find the reporting features really hard to follow. Umm confusing is honestly the best way I can describe them.