NextGen Reviews

“frustrating payment posting

Pros

It covers the core features you'd expect from an EHR/EMR system. It's also really helpful to be able to quickly view the note while sending out a claim.

Cons

Where it gets frustrating is with payment posting which is much harder than it should be. The system also struggles with takebacks and if the payment amount is $0.00, the autopost feature can't be used at all.

“Makes collaboration easy

Pros

Working with it feels user-friendly and efficient and it makes document management, collaboration and day-to-day workflow feel smooth. Having cloud access is also convenient and makes it much easier to stay connected from anywhere.

Cons

Integration with a few third-party apps could also work better.

“Reliable solution overall

Pros

Back in 2015 this was one of the leading EHR options for moving our practice from paper charts to an EMR. It has been reliable overall though it does need some updates to stay current with other EMR and practice management systems on the market. It's a strong platform for healthcare practices and once everything is properly configured, it really helps organize both patient care and day-to-day office operations.

Cons

One issue we run into regularly is delayed faxes and during those questionable downtime periods, NGO support usually doesn't offer any meaningful updates. Texting and email features also aren't very useful unless the patient portal is required which limits their effectiveness. On top of that, documenting a brand-new patient during the first visit takes an extremely long time.

“overpriced product

Pros

it did offer a high level of customization so we were able to tailor it to fit our practice. On top of that, customer service was responsive whenever we needed help.

Cons

The biggest problem was the poor value for the money. It ended up costing far more than we were originally led to expect. On top of that, the software was terrible from a usability standpoint. Before the official training, I logged in and couldn't even figure out how to create a sample SOAP note. Other systems I've used felt user-friendly but this one definitely did not. The medical practice management side was also very weak and documenting a new patient during their first visit took an incredibly long time.

“support started strong, then slipped

Pros

At first the service was excellent. My questions were answered quickly and the team seemed genuinely willing to help.

Cons

As time passed, the customer service declined and my questions were not handled properly. There were also moments when I had to follow up several times to get a response.

“Excellent, efficient but frustrating

Pros

We've really liked how simple it is to navigate both the practice management and EHR parts of the program. Sending messages and handling tasks is also easy and user-friendly for our team.

Cons

I am frustrated that the SOAP note only allows a single user at a time. Because of that limitation, both our clinicians and support staff struggle to input their information quickly which slows down charting and makes timely documentation harder to achieve.

“Customer care is the best

Pros

My account reps have been great. They check in regularly and make sure everything is running smoothly.

Cons

The system glitches often with one issue after another. At times I noticed reports don't load or it says an appointment was made when it actually was not.

“Quality tool but pretty expensive

Pros

I really like the user experience, the customer support and the knowledge and helpfulness of our account rep. She is the reason this product is worth our time.

Cons

To me the price of the product feels too high. Plus the Patient Portal is incredibly difficult to use for both patients and staff and needs significant improvement.

“Love using it

Pros

NextGen Office EHR/PM is an all in one system for EHR, practice management, clearinghouse, portal and telemedicine and it works on any device. Also I find it easy to use and very fast for documenting patient visits. The new Ambient Assist AI scribe makes notes simple too just turn on the mic, focus on the patient and it creates a structured note for you. Their customer support and training are also excellent.

Cons

The system has built-in patient reminders by text and email which is helpful. But for detailed messages, we still need a third-party app. It works fine but I feel like it would be better if everything was built in.

“Highly customizable

Pros

We found the onboarding process to be smooth and easy. The system is really powerful and the ability to customize everything is super helpful as we grow our clinical services.

Cons

Live training sessions are quite limited. They only offer a set amount of time and if you need extra sessions, you have to pay for them. Would appreciate if there were more live sessions.

“Plenty of space to grow

Pros

The account reps are always quick to help when problems arise and the account manager keeps me well-informed.

Cons

Well the billing department often misses calls which is frustrating. On top of that I have to type out 100 characters just to answer their questions.

“Strong EHR with potential for improvement

Pros

NGO has been great for our billing company especially with managing multiple practices. It has helped us streamline processes, improve quality and run operations more smoothly. The reporting is powerful if you know Excel as our team loves it though it might feel overwhelming for some. For practice management, the system is easy to use and our front office staff quickly learned patient registration, scheduling, check-ins and copay collections. On the EHR side it works really well if you take the time to customize forms, care plans and templates. Without that effort, it can be a struggle like most other systems.

Cons

It limits integration with other platforms by restricting its API unlike other EHR/PM systems that use open APIs for smoother access and a better patient experience. Only preferred partners can connect which makes no sense and slows down workflows. Faxes are another recurring problem as there are constant delays and support does not provide useful updates. Once they say it's fixed, the issue pops up again. Known problems like this including ongoing MIPS and MACRA dashboard reporting errors, are not addressed quickly which is stressful with submission deadlines. The Ideas section in the Success Community feels pointless since suggestions rarely get implemented even after years of feedback. Plus texting and emailing could be much better too. Also the portal is not very functional and it would be far easier if patients could sign documents by text instead of logging into the portal or signing in person.

“Long Term Customer But Never Had Help From Customer Care

Pros

I have had NextGen formerly HealthFusion for nearly 13 years. The platform is easy to use and it used to work well.

Cons

Customer service is nonexistent. Over the past few years support has been awful and as prices increase, it feels like everything is self-service. You will spend hours creating cases, waiting for responses and getting frustrated over issues that should be simple. There is confusion about who to contact with clearinghouse issues and both parties pass the blame. And I noticed their MIPS/MACRA measuring factors are also very limited.

“Good and customizable

Pros

The onboarding process was smooth and the platform is very powerful. As we expand our clinical services its customizability has proven extremely helpful.

Cons

Live training is limited to a set amount of time and let me tell you that if you want extra one-on-one sessions, you have to pay for them which is not ideal.

“Worst experience, so avoid it

Pros

Sending medications is a bit easier but it does not preload the quantity. In my old system it would fill in the bottle size automatically I work in ophthalmology. With this one I really do not have much positive to say.

Cons

Everything about this program is problematic. Whoever designed it should have asked actual clinic staff, doctors and techs for input. We used to have Compulink and thought it was bad but now we are all wishing we could go back. Nothing is user-friendly so if you are considering switching to this software, JUST DON'T.

“Bad experience

Pros

The reason we went with NextGen Office was we thought it was very affordable. We soon found out why it was so affordable. I would recommend everyone not to go by price when choosing a software.

Cons

The customer service is really bad. They dont know the answers to my questions and theres so much static when I try calling the support line that its impossible to understand them. I could never get help from anyone.

“Not worth your time or money

Pros

We chose NextGen Office because we are a small clinic and the price fit our budget. But I can honestly say you get what you pay for. So opt for the best not the cheapest option.

Cons

Customer service is very very terrible. No one can answer questions and when I call the support line, there is so much static that it's impossible to understand them. I never got the help I needed.

“Nowhere near the competition

Pros

The mobile app is decent. It lets you use speech recognition pretty easily though you might not enjoy working on an iPhone or iPad.

Cons

The desktop is extremely slow and I dont see how it offers any benefits compared to its competitors.

“Wouldnt recommend

Pros

The patient encounter part was somewhat easy to use. Still quite heavy but at least the templates they provided made it a bit easier.

Cons

The billing process was a nightmare. We lost thousands of dollars due to it and it was expensive to have just two providers. The customer service was not cooperative either. We had to wait weeks to get vague, unhelpful responses. We finally spoke to a manager after enough complaints and they basically couldnt do anything for us. We left as soon as our contract ended.

“Decent software

Pros

The filing features were easy to use with plenty of tools to help organize and separate documents that were already scanned into the system. Found it convenient.

Cons

The processing takes too long. It freezes often and takes forever to get anything done.

“Falls behind others

Pros

The mobile app works fine and makes speech recognition easy to use though it's not the best experience on an iPhone or iPad.

Cons

Well the desktop version is very slow which annoys me a lot and offers no advantages over any of its competitors.

“Bad choice

Pros

NextGen Office patient encounter portion was fairly user-friendly. Though it was still pretty heavy but the templates they offered helped a bit.

Cons

The billing side was a nightmare and probably cost our company thousands which is a lot for just two providers. Customer service was awful too as you would wait weeks for a vague reply that did not help. After enough complaints we finally reached a manager but they did not seem to care. So we left as soon as our contract was up.

“Feels outdated

Pros

The filing tools are easy to use and give us plenty of options for organizing documents once they are scanned into the system.

Cons

The system runs very slowly, freezes often, and makes even simple tasks take much longer than they should. Overall I would say a lot of improvements need to be made.

“Support here isn't reliable

Pros

Prescribing with Nextgen was super smooth right from the start. I didn't run into any issues at all, which is a big deal for me.

Cons

I had a terrible experience with support. The onboarding was awful and the rep could barely answer any of my questions. A month later, when I had more questions, the rep told me we had used up all of our hours. There's no app to use on the go and now the rep has been MIA for a month while we're trying to cancel.

“Not ideal for dermatology

Pros

I love how the clinical and practice management EMR work together. It's so smooth and I don't have to worry about switching between systems.

Cons

This just isn't a good fit for dermatology. It's not streamlined or efficient at all. There are so many clicks and scrolls to get through, which makes everything feel really slow and frustrating.

“Stay away from this

Pros

There are a ton of features, which is great but it feels like someone just tossed me into a cockpit and told me to figure out how to fly. It's a bit overwhelming without proper guidance.

Cons

The price is insanely high and the customer service is beyond disappointing. I was expecting way more for what I paid.

“It works well enough

Pros

I really like how it lets me track employees and manage care. plus the managed cloud hosting is a huge bonus especially at this price.

Cons

The reporting and analytics were all over the place and didn't seem accurate. I couldn't rely on the numbers, which was really frustrating.

“Good solution

Pros

I've been using Nextgen for a while now and honestly, it's one of the most user-friendly systems I've ever come across. The best part for me is how smoothly everything flows together

Cons

There aren't many specialty areas available in the system, which made it hard to find what I was looking for. Definitely felt limited.

“Lots of features but too many clicks

Pros

I like that NextGen offers lots of ways to customize. We have set up tailored templates that help our clinicians simplify and speed up their daily tasks. From what our team tells me, the interface feels user friendly to get around. It really comes across as simple to use tool.

Cons

We're annoyed by how many clicks are required across different screens such as managing medications which is a prime example that slows us down. My nursing staff also complains that the system forces you to have only one patient chart open at any given moment which limits efficiency.

“Truly great!

Pros

The app is super easy to use and really useful. It's also pretty innovative which I appreciate.

Cons

Honestly I don't have any bad experiences with this app. It's been fine for what I need.

“Overall good EHR

Pros

It's got a really comprehensive EHR system with all the practice management features I need.

Cons

Setting things up in the beginning took way longer than I expected and was more complicated than it should have been.

“Must for all doctors

Pros

Navigating through Nextgen is super easy, honestly. It's one of my favorite systems to use.

Cons

Labs require way too much clicking just to submit. It's super time-consuming and annoying.

“A great system :)

Pros

It handles everything well. Our provider really likes using it and for me the standout feature is the payment posting.

Cons

Sometimes we run into problems when the software gets a bit slow while posting payments.

“NextGen makes your day easier

Pros

The best part for me is how easy it is to connect with Avaya and pull up my claims for work. Super convenient.

Cons

It goes down way too often and sometimes won't automatically pull up claims which is a huge problem when you need things to work quickly.

“Smart choice in EMR

Pros

Overall it's a solid EMR. The billing features are more than enough for what I need.

Cons

I feel like other competitors might offer more options with better features. This one just doesn't compare in terms of what it can do.

“Powerful but unreliable support

Pros

I am using a powerful, full-featured EHR that offers everything I need as a provider to care for patients

Cons

Hosting support, in my view, is sometimes unreliable but overall it works well.

“Its futuristic just like its name

Pros

NextGen has a nice, clean layout that I really like. Plus it's super easy to navigate and everything is right where you'd expect it to be. Overall it is a user friendly platform.

Cons

I think its a problem that we have to call IT after office hours for every tiny problem we may have.

“Pretty helpful for us

Pros

I find NextGen Office to be a really useful platform for managing patient information. It has a range of templates and customization options that make organizing everything simple and this flexibility has been a game-changer for our practice. I can set up templates specific to the types of appointments we handle, and it's easy to adjust things to suit our workflow. This saves so much time, especially when documenting patient visits and retrieving records.

Cons

New software updates can be challenging for me because they often erase previously customized features which requires me to set them up again. medical staff and providers need to be retrained to become familiar with the new features and options.

“Easy and works really well

Pros

The software is user-friendly and I navigate it smoothly. It doesn't take a lot of time to completely train yourself for it.

Cons

So far, I have liked nearly everything about the software so I have no cons to mention.

“Works well but should be improved

Pros

The integration between our practice manager (scheduling) and EMR (records) software is fantastic. Also I love how I can easily forward and save smart phrases to speed up my note writing process.

Cons

Personally, I think that completing the exercise log is a very boring task. it takes way too much time in comparison to other sections of notes. other than this, it is a bit complicated to deal with some sections of the evaluations and it results in complications while locating information.

“Really good but can be complicated at times

Pros

I find NextGen to be a complete solution and a highly customizable software. I find it especially reliable and credible because of the company that owns it.

Cons

There is not much to complain about this software except that setting it up and customizing it as per our needs is pretty expensive.

“Great for patient management

Pros

I feel like the customization options that NextGen offers are hardly found in any other program. The templates are very useful and resourceful, and they are very easy to customize. Telehealth and other reporting tools are also up to date and pretty useful.

Cons

Overall, it has some great features and works really well but its mobile application has some limitations that can be improved.

“Care management gets really easy with this

Pros

NextGen has excellent billing features and supports Medicare and Medicaid. Moreover the availability of different templates for various conditions makes managing my practice much easier.

Cons

I found it difficult to navigate and setup the management pages. But after setting it up in the beginning, everything becomes easy to use.

“A powerful tool for businesses

Pros

One important feature in NextGen is the real-time updating. I am really impressed by it and it does not take me a long time to find any answers whenever a patient calls me, everything is smooth and easy now.

Cons

Honestly, I don't have anything negative to say. I thoroughly enjoy this product.

“A good option for companies of medium size

Pros

With NextGen, I've been able to customize almost every feature to meet the unique needs of our practice, and this flexibility has been incredibly useful. It's equipped with all the standard EMR and practice management features: appointment scheduling, patient intake, charting, billing and they're all easy to access and work well together. For example, I can set up reminders, automate follow-ups, and keep track of patient interactions all in one place. It really covers everything we need, from keeping our patient records up to date to managing the financial aspects. Its a solid choice for us.

Cons

The method of customization can be quite complex at times. When they show you the demo, it seems much easier but in reality, you're responsible for doing all the work and setup.

“There is room for improvement!

Pros

There is a need to bring more insurance used by our doctors to their network. But I really enjoy that checking eligibility and benefits is very easy with NextGen. I believe that adding more insurance options can make this system even better.

Cons

I hated it in the beginning because it felt too old-school for my taste. The visual appearance gave it an outdated and somewhat boring feel. However with time, I got the hang of it. I also noticed that it's slower compared to other EMRs out there.

“Easy to adapt but lacks a modern feel

Pros

The best thing about NextGen is that it does not take too long to train yourself for this platform. The process is simple and navigating is not difficult at all.

Cons

In comparison to other programs I have used, NextGen is starting to feel a bit outdated. I think there are more efficient products available now and it needs to step up!

“Health charting gets sorted with Nextgen

Pros

They have a great customer support. I was having a few problems while setting up the whole thing but they helped me a lot while setting up my medical chart. I am really impressed by their support.

Cons

Honestly, there is not a single con about NextGen. I really like everything about it.

“Love how user-friendly it is!

Pros

NextGen is very user-friendly and easy to navigate. Having used other systems, I can confidently say that NextGen is the simplest to use.

Cons

It is hard to review the systems because they lack customization and dont have answers to our questions.

“Great inbox, buggy interface

Pros

Well faxing directly from the EMR is pretty easy and the inbox is great and easy to work with.

Cons

My experience has been spoiled by a complicated, cluttered user interface and frequent technical glitches. For example, global memory errors when I try to fax along with persistent problems handling templates.