NextGen Reviews

“frustrating payment posting”

Pros

It covers the core features you'd expect from an EHR/EMR system. It's also really helpful to be able to quickly view the note while sending out a claim.

Cons

Where it gets frustrating is with payment posting which is much harder than it should be. The system also struggles with takebacks and if the payment amount is $0.00, the autopost feature can't be used at all.

“Makes collaboration easy”

Pros

Working with it feels user-friendly and efficient and it makes document management, collaboration and day-to-day workflow feel smooth. Having cloud access is also convenient and makes it much easier to stay connected from anywhere.

Cons

Integration with a few third-party apps could also work better.

“Reliable solution overall”

Pros

Back in 2015 this was one of the leading EHR options for moving our practice from paper charts to an EMR. It has been reliable overall though it does need some updates to stay current with other EMR and practice management systems on the market. It's a strong platform for healthcare practices and once everything is properly configured, it really helps organize both patient care and day-to-day office operations.

Cons

One issue we run into regularly is delayed faxes and during those questionable downtime periods, NGO support usually doesn't offer any meaningful updates. Texting and email features also aren't very useful unless the patient portal is required which limits their effectiveness. On top of that, documenting a brand-new patient during the first visit takes an extremely long time.

“overpriced product”

Pros

it did offer a high level of customization so we were able to tailor it to fit our practice. On top of that, customer service was responsive whenever we needed help.

Cons

The biggest problem was the poor value for the money. It ended up costing far more than we were originally led to expect. On top of that, the software was terrible from a usability standpoint. Before the official training, I logged in and couldn't even figure out how to create a sample SOAP note. Other systems I've used felt user-friendly but this one definitely did not. The medical practice management side was also very weak and documenting a new patient during their first visit took an incredibly long time.

“support started strong, then slipped”

Pros

At first the service was excellent. My questions were answered quickly and the team seemed genuinely willing to help.

Cons

As time passed, the customer service declined and my questions were not handled properly. There were also moments when I had to follow up several times to get a response.

“Excellent, efficient but frustrating”

Pros

We've really liked how simple it is to navigate both the practice management and EHR parts of the program. Sending messages and handling tasks is also easy and user-friendly for our team.

Cons

I am frustrated that the SOAP note only allows a single user at a time. Because of that limitation, both our clinicians and support staff struggle to input their information quickly which slows down charting and makes timely documentation harder to achieve.

“Customer care is the best”

Pros

My account reps have been great. They check in regularly and make sure everything is running smoothly.

Cons

The system glitches often with one issue after another. At times I noticed reports don't load or it says an appointment was made when it actually was not.

“Quality tool but pretty expensive”

Pros

I really like the user experience, the customer support and the knowledge and helpfulness of our account rep. She is the reason this product is worth our time.

Cons

To me the price of the product feels too high. Plus the Patient Portal is incredibly difficult to use for both patients and staff and needs significant improvement.

“Love using it”

Pros

NextGen Office EHR/PM is an all in one system for EHR, practice management, clearinghouse, portal and telemedicine and it works on any device. Also I find it easy to use and very fast for documenting patient visits. The new Ambient Assist AI scribe makes notes simple too just turn on the mic, focus on the patient and it creates a structured note for you. Their customer support and training are also excellent.

Cons

The system has built-in patient reminders by text and email which is helpful. But for detailed messages, we still need a third-party app. It works fine but I feel like it would be better if everything was built in.

“Highly customizable”

Pros

We found the onboarding process to be smooth and easy. The system is really powerful and the ability to customize everything is super helpful as we grow our clinical services.

Cons

Live training sessions are quite limited. They only offer a set amount of time and if you need extra sessions, you have to pay for them. Would appreciate if there were more live sessions.

“Plenty of space to grow”

Pros

The account reps are always quick to help when problems arise and the account manager keeps me well-informed.

Cons

Well the billing department often misses calls which is frustrating. On top of that I have to type out 100 characters just to answer their questions.

“Strong EHR with potential for improvement”

Pros

NGO has been great for our billing company especially with managing multiple practices. It has helped us streamline processes, improve quality and run operations more smoothly. The reporting is powerful if you know Excel as our team loves it though it might feel overwhelming for some. For practice management, the system is easy to use and our front office staff quickly learned patient registration, scheduling, check-ins and copay collections. On the EHR side it works really well if you take the time to customize forms, care plans and templates. Without that effort, it can be a struggle like most other systems.

Cons

It limits integration with other platforms by restricting its API unlike other EHR/PM systems that use open APIs for smoother access and a better patient experience. Only preferred partners can connect which makes no sense and slows down workflows. Faxes are another recurring problem as there are constant delays and support does not provide useful updates. Once they say it's fixed, the issue pops up again. Known problems like this including ongoing MIPS and MACRA dashboard reporting errors, are not addressed quickly which is stressful with submission deadlines. The Ideas section in the Success Community feels pointless since suggestions rarely get implemented even after years of feedback. Plus texting and emailing could be much better too. Also the portal is not very functional and it would be far easier if patients could sign documents by text instead of logging into the portal or signing in person.

“Long Term Customer But Never Had Help From Customer Care”

Pros

I have had NextGen formerly HealthFusion for nearly 13 years. The platform is easy to use and it used to work well.

Cons

Customer service is nonexistent. Over the past few years support has been awful and as prices increase, it feels like everything is self-service. You will spend hours creating cases, waiting for responses and getting frustrated over issues that should be simple. There is confusion about who to contact with clearinghouse issues and both parties pass the blame. And I noticed their MIPS/MACRA measuring factors are also very limited.

“Good and customizable”

Pros

The onboarding process was smooth and the platform is very powerful. As we expand our clinical services its customizability has proven extremely helpful.

Cons

Live training is limited to a set amount of time and let me tell you that if you want extra one-on-one sessions, you have to pay for them which is not ideal.

“Worst experience, so avoid it”

Pros

Sending medications is a bit easier but it does not preload the quantity. In my old system it would fill in the bottle size automatically I work in ophthalmology. With this one I really do not have much positive to say.

Cons

Everything about this program is problematic. Whoever designed it should have asked actual clinic staff, doctors and techs for input. We used to have Compulink and thought it was bad but now we are all wishing we could go back. Nothing is user-friendly so if you are considering switching to this software, JUST DON'T.

“Bad experience”

Pros

The reason we went with NextGen Office was we thought it was very affordable. We soon found out why it was so affordable. I would recommend everyone not to go by price when choosing a software.

Cons

The customer service is really bad. They dont know the answers to my questions and theres so much static when I try calling the support line that its impossible to understand them. I could never get help from anyone.

“Not worth your time or money”

Pros

We chose NextGen Office because we are a small clinic and the price fit our budget. But I can honestly say you get what you pay for. So opt for the best not the cheapest option.

Cons

Customer service is very very terrible. No one can answer questions and when I call the support line, there is so much static that it's impossible to understand them. I never got the help I needed.

“Nowhere near the competition”

Pros

The mobile app is decent. It lets you use speech recognition pretty easily though you might not enjoy working on an iPhone or iPad.

Cons

The desktop is extremely slow and I dont see how it offers any benefits compared to its competitors.

“Wouldnt recommend”

Pros

The patient encounter part was somewhat easy to use. Still quite heavy but at least the templates they provided made it a bit easier.

Cons

The billing process was a nightmare. We lost thousands of dollars due to it and it was expensive to have just two providers. The customer service was not cooperative either. We had to wait weeks to get vague, unhelpful responses. We finally spoke to a manager after enough complaints and they basically couldnt do anything for us. We left as soon as our contract ended.

“Decent software”

Pros

The filing features were easy to use with plenty of tools to help organize and separate documents that were already scanned into the system. Found it convenient.

Cons

The processing takes too long. It freezes often and takes forever to get anything done.