NextGen Reviews

“user-friendly practice management”

Pros

Using it has been refreshingly simple and genuinely user friendly. The Practice Management features feel solid and run efficiently which makes day to day workflows much smoother. Billing and Insurance are also handled in a simple organized way without a lot of back and forth.

Cons

Integration pricing feels a little steep for many offices especially if all you really need is to use the practice management side alongside your own EHR.

“strong EMR plus billing workflow”

Pros

Our organization runs our primary care clinics on NextGen Healthcare EHR. With it, we can order medications, keep patient charts up to date, manage appointments and handle billing and coding for medical claims. The platform covers a lot of the day to day clinic needs, including billing and coding for primary care claims, scheduling and appointment management, maintaining electronic medical records and proper chart documentation and ordering prescriptions. It also helps improve workflow efficiency and supports better coordination of patient care. Overall, it's a solid tool for both the clinical and administrative side of our primary care operations.

Cons

A snag we've run into is that appointments don't always get fully removed when we need to. Instead, they have to be marked as canceled which leaves more canceled entries in the system than we'd like. That can throw off scheduling reports and make appointment tracking less accurate than we want.

“efficient working”

Pros

Billing is solid and thoughtfully put together for our office everything from submitting claims to handling secondary claims, reviewing and correcting denied or rejected ones and even autoposting payments is covered. The ledger makes it easy to keep tabs on patient balances and it's simple to generate and send patient statements. The software feels adaptive day to day and we can also add notes directly in patient charts so we can track follow ups and actions as things progress.

Cons

A few menu options feel a bit tucked away so it helps to have clear guidance to set up provider details like NPIs and EINs in the backend. Also, once things are locked after setup, it's a pain to update practices that need to change or replace providers can run into friction.

“a solid tool”

Pros

The system feels pretty simple to use and it's been great for connecting our two offices. Both sides can access each other and it also gives patients continuity of care between locations which has been a big benefit for day to day workflow.

Cons

Every time updates roll out, it looks like something ends up crashing across the system. When that happens, support often doesn't seem to know how to fix it quickly and the frustrating part is that we can't operate either office if our EMR isn't working correctly.

“Exceptional software”

Pros

Nextgen EHR is pretty simple to understand and I can get to it quickly right from the claim charge entry area which helps me code correctly and move faster. Billing has been fantastic posting both insurance payments and patient payments is very simple. The real time eligibility feature is a big plus and our front desk team and I use it every day. I also find creating new charts or updating existing ones is quick and stress free.

Cons

No complaints at all with this medical software. Overall it's been a great experience and I've relied on it daily for about five years.

“Solid EHR/EMR features”

Pros

It pulls together the main features you'd want in an EHR/EMR system which is a big help when you're trying to keep everything in one place. I also appreciate that the note is easy to view while you're sending a claim since that makes the whole process feel a lot more simple.

Cons

Posting payments can be frustrating with Nextgen. It doesn't handle takebacks very well and there are also limitations around $0.00 payments those can't be processed using the autopost feature which adds extra steps.

“Great for teamwork”

Pros

Feels adaptive and keeps things moving efficiently especially for document management, collaboration and everyday workflows. Cloud access is genuinely convenient so it's easy to pick up work from anywhere without hassle.

Cons

At times the interface can feel a little cluttered and a few features take a moment to load. Also, connecting with some third party apps could be handled more smoothly.

“frustrating payment posting”

Pros

It covers the core features you'd expect from an EHR/EMR system. It's also really helpful to be able to quickly view the note while sending out a claim.

Cons

Where it gets frustrating is with payment posting which is much harder than it should be. The system also struggles with takebacks and if the payment amount is $0.00, the autopost feature can't be used at all.

“Makes collaboration easy”

Pros

Working with it feels user-friendly and efficient and it makes document management, collaboration and day-to-day workflow feel smooth. Having cloud access is also convenient and makes it much easier to stay connected from anywhere.

Cons

Integration with a few third-party apps could also work better.

“strong EHR conversion”

Pros

the tool really was one of the better EHR options back in 2015 when we were switching from paper charts to EMRs. The NGO side has been dependable and once everything is set up, it does a solid job streamlining patient care along with day to day office management.

Cons

Fax delivery can be delayed and during those stretch periods support doesn't offer much in the way of helpful updates. Messaging through texting and email also feels pretty ineffective unless you have the patient portal in place. Also, documenting a brand new patient on their first visit took an unusually long time.

“Reliable solution overall”

Pros

Back in 2015 this was one of the leading EHR options for moving our practice from paper charts to an EMR. It has been reliable overall though it does need some updates to stay current with other EMR and practice management systems on the market. It's a strong platform for healthcare practices and once everything is properly configured, it really helps organize both patient care and day-to-day office operations.

Cons

One issue we run into regularly is delayed faxes and during those questionable downtime periods, NGO support usually doesn't offer any meaningful updates. Texting and email features also aren't very useful unless the patient portal is required which limits their effectiveness. On top of that, documenting a brand-new patient during the first visit takes an extremely long time.

“customization couldn't justify cost”

Pros

It felt really flexible and it was easy to tailor it to how our practice runs. Customer support also seemed responsive whenever we reached out which helped during setup and troubleshooting.

Cons

The pricing didn't make sense for the value we got. It ended up being way more expensive than we were initially told and that was a big letdown. Usability also wasn't great there were parts of the interface that felt outright frustrating. Before the official training, I couldn't figure out how to draft a sample SOAP note after logging in. Compared with other tools I've used, the workflow here wasn't adaptive at all. Also, the medical practice management side felt rough, documenting a new patient on their first visit took an incredibly long time.

“overpriced product”

Pros

it did offer a high level of customization so we were able to tailor it to fit our practice. On top of that, customer service was responsive whenever we needed help.

Cons

The biggest problem was the poor value for the money. It ended up costing far more than we were originally led to expect. On top of that, the software was terrible from a usability standpoint. Before the official training, I logged in and couldn't even figure out how to create a sample SOAP note. Other systems I've used felt user-friendly but this one definitely did not. The medical practice management side was also very weak and documenting a new patient during their first visit took an incredibly long time.

“I liked it overall”

Pros

NextGen was considered among the more advanced EHR options for our clinic when we switched from paper charts to an EMR workflow years ago, around 2015.

Cons

A downside was that it sometimes duplicated information and it could be tricky to merge patient records afterward.

“quick replies, uneven follow-through”

Pros

At the start, the service felt really promising. Questions I sent in were answered fast and the team seemed genuinely willing to help.

Cons

After that, things got inconsistent. A lot of my questions weren't handled the way I expected and there were moments where I had to contact support more than once just to get a proper response.

“support started strong, then slipped”

Pros

At first the service was excellent. My questions were answered quickly and the team seemed genuinely willing to help.

Cons

As time passed, the customer service declined and my questions were not handled properly. There were also moments when I had to follow up several times to get a response.

“Easy navigation”

Pros

We've gotten a lot of value from how simple the system feels to navigate, both in the practice management area and in the EHR side. The messaging and task features are also simple to work with so day to day coordination doesn't take extra effort.

Cons

I'm not happy that the SOAP note only allows one user at a time. It slows things down for both the staff and the doctor since everyone can't enter or update information simultaneously which makes timely documentation harder than it should be.

“Excellent, efficient but frustrating”

Pros

We've really liked how simple it is to navigate both the practice management and EHR parts of the program. Sending messages and handling tasks is also easy and user-friendly for our team.

Cons

I am frustrated that the SOAP note only allows a single user at a time. Because of that limitation, both our clinicians and support staff struggle to input their information quickly which slows down charting and makes timely documentation harder to achieve.

“AI is great her”

Pros

NextGen Office EHR/PM feels like a true all in one setup EHR, practice management, clearinghouse, patient portal and telemedicine in one place. It works across devices so I can log in and handle things from anywhere. The workflow is simple and it's noticeably quick when it comes to documenting visits. The new Ambient Assist AI scribe is a huge help, instead of staring at the screen, I can set the computer aside, turn on the mic and stay focused on the patient. It generates a structured note for you which makes charting feel almost effortless. Also, their customer support has been excellent and the ongoing training they provide is clearly a priority.

Cons

It does have appointment reminders built in through text and email but if you're looking for more advanced patient messaging, you have to rely on a third party app. That solution has worked fine though it would be better if they offered a native option for more efficient messaging.

“great support”

Pros

Overall user experience feels solid and customer support has been really responsive. Our account rep is especially knowledgeable and genuinely helpful which is a big reason this product has been worth our time.

Cons

Pricing feels pretty excessive. The Patient Portal is hard to work with and ends up being unfriendly for both patients and staff so it really needs serious improvement.