NextGen Reviews

“NextGen Healthcare is best for billing

Pros

NextGen is a fantastic platform for processing charges and payments. It offers full customization to meet your specific needs. I also like the convenience of charging, reorganizing codes directly on the billing screen and accepting co-payments side by side.

Cons

I have noticed that the consistency of quality control in updates or implementation is not as good as it should be. This seems to be somewhat common.

“Worst RCM and Customer Service

Pros

Unfortunately, I didn't like NextGen. We switched from server-based NexGen to MediTouch/Healthfusion in 2013, and later NextGen acquired the company.

Cons

In general, the software works fine. However, I have an issue with the companys practice of forcing customers into yearly auto-renew contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (even though the Go Live date was two months after notification), they gave excuses to avoid cancellation. First, they claimed we didn't cancel. Then, they said we didn't cancel with Clinic Anywhere. Later, they insisted that the balance needed to be up to date before they would cancel. Its worth mentioning that we were losing money due to their poor collections and lack of billing knowledge. I won't go into the specific billing issues here, but any experienced biller would know what they were doing wrong. This is a consequence of overseas outsourcing. After 10 years, we decided to walk away from the company due to their unreasonable negotiation regarding dropping the RCM portion of the contract.

“Highly Used in a large company

Pros

I find the ease of use and toggle option in NextGen quite helpful. Also it is pretty easy to teach others about it.

Cons

Currently, I don't have any negative to comment to mention and I hope it stays this way.

“Not perfect but works

Pros

NextGen Office software provides a comprehensive suite of customizable features, ranging from appointment scheduling to billing and revenue cycle management. It delivers consistent and efficient practice management, seamlessly integrating check-in, billing, collections and AR processes. The transition between Practice Management and EHR is smooth which eventually enhance overall usability.

Cons

Over time, I've noticed that NextGen Office's EHR has become increasingly disorganized. It lacks major bug fixes and fails to address user-requested improvements. I believe it needs streamlined features such as automated filtering for unpaid claims and easier claim attachment and review processes. The systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesn't make the best use of screen space.

“Easy and convenient

Pros

I love how I can schedule appointments and request refills directly through the portal.

Cons

Personally, I am fond of all the features, and so far I haven't come across any dislikes.

“Very user friendly

Pros

NextGen is hands down the easiest EHR provider to use. It provides user-friendly and the best experience. What I really like is the ability to set access and abilities for each user based on their specific role and responsibilities.

Cons

As much as I love the clipboard feature that allows for easy drag and drop of appointments, I wish the system would display the original appointment in the patient chart, indicating that it was moved. It happens occasionally, but not consistently, and it would be helpful to have that note. The patient portal and documents definitely need improvement as they don't always function to their full capability.

“Not Too Bad

Pros

The product was quite easy to use and integrated well with our operations.

Cons

One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.

“No Problems, Highly Recommended

Pros

From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.

Cons

Based on my usage, I haven't encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.

“Perfect solution for small-sized independent practices

Pros

The standout feature for me is the user friendly design that focuses on patient registration and status updates. Also the hassle free alert system and analytics cater to all types of procedures. I am glad to know that the programs support is exclusively within the US and they provide authentic hands on assistance.

Cons

I sometimes feel overwhelmed due to the availability of excessive useless features. It takes time to sift through and fully adapt to them. Also sadly it's not highly customizable and that aspect feels a bit lacking.

“Easy to use EMR

Pros

It's such an easy to use product that anyone can subscribe to and work with. I find it far from boring, and I highly recommend it for your field of work or even for personal use. Thank you so much for this wonderful product.

Cons

Nothing as such. Its a very good product that's easy to use. Anyone can subscribe to it and work with it. It is not boring at all, and I highly recommend it, whether for your field of work or for personal use at home. Thank you so much for creating this wonderful product.

“User friendly RCM platform

Pros

Compared to other software I've used, I really like the features of downloading medical records from the EHR tab, filing claims, posting payments and handling denials. The product is truly user-friendly and it only took me a few days to understand the interface. It's not confusing at all, and it's a fantastic product in the medical billing domain. I use the software daily for various claims-related work as an A.R caller, and it greatly facilitates our day to day tasks.

Cons

As of now, I haven't come across any cons while working with it.

“Perfect Suite of Features

Pros

Our overall experience with Nextgen is smooth. The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. Also, it is easily customizable to cater to the unique needs of our practice.

Cons

One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.

“The software helps in medical scheduling

Pros

It's pretty easy to use and it provides a lot of help. The search function is particularly convenient.

Cons

There were occasions when dealing with slow customer service proved to be difficult.

“Disappointed

Pros

I like the custom forms, knowledge database, and templates. The support and training access is helpful.

Cons

The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.

“Not as good as advertised

Pros

It is okay, but I must say that as per my experience it's not the best. They didn't integrate it with the previous software as advertised.

Cons

The customer support is lacking, and some of the advertised features do not work properly.

“Very satisfied

Pros

The tool's cost, customer care and reliability are all key factors that I like about this product.

Cons

Some features in the software are a bit slow, and there is room for improvement in terms of the learning curve.

“Product Review

Pros

I find this tool to be a professional solution for billing and medical scheduling and appointments.

Cons

Personally, I haven't encountered any cons with this software.

“Good app

Pros

Good prices, abundant information, and smooth application.

Cons

Lack of technical support for the application, some shortcomings, but not important to everyone.

“NextGen Office A Powerful Work Tool for Increased Productivity

Pros

NextGen Office empowers me with advanced features a user-friendly interface and compatibility with various file formats boosting my productivity.

Cons

Occasionally NextGen Office experiences issues that require restarts.

“Optimized practice management with NextGen Office

Pros

My recent experience with NextGen Office for my practice management needs left a lasting impression. The platform's wider range of functionality allowed me to properly manage my practice's operations. The reporting tools provided valuable insights that I truly appreciated.

Cons

NextGen Office might not be the best fit for smaller practices or solo practitioners. The abundance of features can be overwhelming, and there is a steep learning curve. Additionally, the software may be too expensive for smaller practices.