NextGen Reviews

“medical billing is no big deal now”

Pros

It is very easy to use and is designed in a user-friendly way. I mainly enjoyed using the reporting function and found it pretty easy to create and share reports.

Cons

There are just too many date options which can lead to misunderstanding regarding some of the data. For example, there are transaction dates, dates of service, and dates of entry.

“Doesn't take long to learn it”

Pros

I think the best thing about it is the ease of use it offers. You can learn it pretty quickly because it is highly adaptable.

Cons

Honestly, there's nothing that I hate or dislike about it.

“Nextgen is still the best at what it does”

Pros

One of NextGen's strengths is that I can easily complete patient notes during examinations without wasting time.

Cons

The only downside I've faced is related to system upgrades or maintenance performed over weekends. This occasionally leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, although it caused some delays.

“It has some great tools!”

Pros

Some of my favorite features in NextGen are the tools for scheduling, charting, billing, and reporting they're very efficient and user-friendly which makes a big difference in my workflow. Scheduling is so easy because I can see all appointments at a glance, adjust times, and even set up recurring visits for patients who need regular follow-ups. The charting feature is also great because it lets me quickly document patient information with easy access to templates that suit different types of visits. Billing and reporting are sorted too and I can manage financial tasks without having to jump through hoops. Plus, the customization options allow me to fine-tune everything to my liking, which makes the platform feel like it's built specifically for our practice. Overall, it's been a great fit for us.

Cons

It takes some time to completely understand this system. I also find the pricing to be a bit on the higher side. Lastly, I sometimes get disappointed in the performance.

“Streamlines management!”

Pros

The Practice Management features in NextGen are excellent. With two locations, I can easily view both schedules without too much work. Despite the offices being separate, NextGen makes it simple to manage.

Cons

Lately, I've been experiencing some bugs with the software, and the server hasn't been stable, resulting in slowdowns. However, I believe these issues can be fixed and improved in the future.

“NextGen Healthcare is best for billing”

Pros

NextGen is a fantastic platform for processing charges and payments. It offers full customization to meet your specific needs. I also like the convenience of charging, reorganizing codes directly on the billing screen and accepting co-payments side by side.

Cons

I have noticed that the consistency of quality control in updates or implementation is not as good as it should be. This seems to be somewhat common.

“Worst RCM and Customer Service”

Pros

Unfortunately, I didn't like NextGen. We switched from server-based NexGen to MediTouch/Healthfusion in 2013, and later NextGen acquired the company.

Cons

In general, the software works fine. However, I have an issue with the companys practice of forcing customers into yearly auto-renew contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (even though the Go Live date was two months after notification), they gave excuses to avoid cancellation. First, they claimed we didn't cancel. Then, they said we didn't cancel with Clinic Anywhere. Later, they insisted that the balance needed to be up to date before they would cancel. Its worth mentioning that we were losing money due to their poor collections and lack of billing knowledge. I won't go into the specific billing issues here, but any experienced biller would know what they were doing wrong. This is a consequence of overseas outsourcing. After 10 years, we decided to walk away from the company due to their unreasonable negotiation regarding dropping the RCM portion of the contract.

“Highly Used in a large company”

Pros

I find the ease of use and toggle option in NextGen quite helpful. Also it is pretty easy to teach others about it.

Cons

Currently, I don't have any negative to comment to mention and I hope it stays this way.

“Not perfect but works”

Pros

NextGen Office software provides a comprehensive suite of customizable features, ranging from appointment scheduling to billing and revenue cycle management. It delivers consistent and efficient practice management, seamlessly integrating check-in, billing, collections and AR processes. The transition between Practice Management and EHR is smooth which eventually enhance overall usability.

Cons

Over time, I've noticed that NextGen Office's EHR has become increasingly disorganized. It lacks major bug fixes and fails to address user-requested improvements. I believe it needs streamlined features such as automated filtering for unpaid claims and easier claim attachment and review processes. The systems layout design with excessive tabs, scrolling, and button-clicking is inefficient and doesn't make the best use of screen space.

“Easy and convenient”

Pros

I love how I can schedule appointments and request refills directly through the portal.

Cons

Personally, I am fond of all the features, and so far I haven't come across any dislikes.

“Very user friendly”

Pros

NextGen is hands down the easiest EHR provider to use. It provides user-friendly and the best experience. What I really like is the ability to set access and abilities for each user based on their specific role and responsibilities.

Cons

As much as I love the clipboard feature that allows for easy drag and drop of appointments, I wish the system would display the original appointment in the patient chart, indicating that it was moved. It happens occasionally, but not consistently, and it would be helpful to have that note. The patient portal and documents definitely need improvement as they don't always function to their full capability.

“Not Too Bad”

Pros

The product was quite easy to use and integrated well with our operations.

Cons

One major drawback is the absence of a financial transactions feature, which is an essential aspect for our needs.

“No Problems, Highly Recommended”

Pros

From my experience, this software is easy to activate and use. It caters to both home and work settings, making it suitable for anyone. I highly recommend it, especially for young entrepreneurs.

Cons

Based on my usage, I haven't encountered any issues or drawbacks with this product. It has been a valuable addition to both my professional and personal life.

“Perfect solution for small-sized independent practices”

Pros

The standout feature for me is the user friendly design that focuses on patient registration and status updates. Also the hassle free alert system and analytics cater to all types of procedures. I am glad to know that the programs support is exclusively within the US and they provide authentic hands on assistance.

Cons

I sometimes feel overwhelmed due to the availability of excessive useless features. It takes time to sift through and fully adapt to them. Also sadly it's not highly customizable and that aspect feels a bit lacking.

“Easy to use EMR”

Pros

It's such an easy to use product that anyone can subscribe to and work with. I find it far from boring, and I highly recommend it for your field of work or even for personal use. Thank you so much for this wonderful product.

Cons

Nothing as such. Its a very good product that's easy to use. Anyone can subscribe to it and work with it. It is not boring at all, and I highly recommend it, whether for your field of work or for personal use at home. Thank you so much for creating this wonderful product.

“User friendly RCM platform”

Pros

Compared to other software I've used, I really like the features of downloading medical records from the EHR tab, filing claims, posting payments and handling denials. The product is truly user-friendly and it only took me a few days to understand the interface. It's not confusing at all, and it's a fantastic product in the medical billing domain. I use the software daily for various claims-related work as an A.R caller, and it greatly facilitates our day to day tasks.

Cons

As of now, I haven't come across any cons while working with it.

“Perfect Suite of Features”

Pros

Our overall experience with Nextgen is smooth. The software offers a comprehensive suite of features, including appointment scheduling, EHR, billing and revenue cycle management, reporting, and patient engagement tools. Also, it is easily customizable to cater to the unique needs of our practice.

Cons

One area for improvement is the response time from customer service representatives, as it can sometimes take longer than expected to receive a reply.

“The software helps in medical scheduling”

Pros

It's pretty easy to use and it provides a lot of help. The search function is particularly convenient.

Cons

There were occasions when dealing with slow customer service proved to be difficult.

“Disappointed”

Pros

I like the custom forms, knowledge database, and templates. The support and training access is helpful.

Cons

The software can give inaccurate error messages, and tech support is slow. The process for ordering tests and adding new patients can be time-consuming. The inconsistency in fields and the cost of the software are also drawbacks.

“Not as good as advertised”

Pros

It is okay, but I must say that as per my experience it's not the best. They didn't integrate it with the previous software as advertised.

Cons

The customer support is lacking, and some of the advertised features do not work properly.