NextGen Reviews

“Works pretty well with claims management

Pros

Next gen office is a comprehensive tool that helps our HR team manage claims employee insurance policies and more.

Cons

I can't find any issues with it; it provides instant responses without delays.

“Efficient Claim Processing

Pros

NextGen Office is a web-based software that works well even with slow internet connections. It is great for processing claims and handling refunds.

Cons

The software could benefit from improvements in its color theme.

“Great for Keeping Patient Files Up to Date

Pros

NextGen is easy to use and keeps medical records up to date.

Cons

None

“Perfect for startups

Pros

NextGen is incredibly user-friendly and didn't take much training to get comfortable with. I genuinely think it is among the top healthcare management platforms available. The interface is also simple and configurations are easy to set up. Overall it is perfect for new clinics getting started.

Cons

While I like how approachable the tool is for beginners, I noticed it lacks deep configurability needed for enterprise level or large scale deployments. I have also found it to be relatively pricey compared with other options.

“Reliable all in one platform

Pros

I have found this to be a reliable platform for billing, scheduling and tracking patient information. What I appreciate is having everything bundled in a single system. Overall, it compares satisfactorily with other EMR programs I have used before.

Cons

I am bothered that this system isn't as automated as a few other platforms I have worked with in the past. I wish they would revamp the user interface and add more powerful patient-management features to make workflows smoother.

“Just right for our needs

Pros

This system is a comprehensive solution for our business, particularly for medical and behavioral health services.

Cons

It has a learning curve, but once mastered, it fulfills all our requirements.

“Fair for day to day record keeping

Pros

I find the different tabs within the PM system easy to navigate.

Cons

The software can be overwhelming for newcomers to the company.

“Straightforward

Pros

NextGen Office works smoothly and keeps everything organized.

Cons

The software occasionally lags and may not have the most up-to-date information.

“Secure cloud tool with support

Pros

I am really pleased that it's cloud-based and offers strong security and dependable reliability, plus round-the-clock support.

Cons

For me, it can be a bit slow to respond and load at times and I find the pricing to be rather high.

“Clear digital growth prospects

Pros

the digitalization really stands out as I see clear prospects and strong growth opportunities from adopting these technologies.

Cons

I have noticed that the privacy and security areas require a lot more care and attention than they're currently getting.

“Go get it, NextGen Office

Pros

The softwares installation is straightforward, and our staff quickly grasped how to use it.

Cons

It was slightly more expensive compared to some alternatives we explored.

“Medical Front and Back Office User

Pros

NextGen provides excellent customer support and practical training opportunities. The patient scheduling calendar and interface are standout features.

Cons

Navigating through NextGen can be challenging and time-consuming especially in the fast-paced medical environment. It required extensive employee training.

“Love NextGen!

Pros

The ease of use and the amazing features make it an all-rounder! We use NextGen for almost everything..

Cons

We adore using this system for our office.

“Outstanding software

Pros

Its simplicity of use and capacity to change the day-to-day schedules as well as invoicing and medical records administration is incredible.

Cons

Some of the templates are not very intuitive.

“Works as it should.

Pros

Weve integrated/interfaced NextGen with a number of different products, and they all operate well together.

Cons

Working fine,so far

“NextGen gets the job done.

Pros

I like that to get the most out of the software, NextGen offers recorded training, WebEx, and onsite training.

Cons

To finish a chart, there is a lot of clicking and navigating to be done, but this appears to be the case with all EHRs.

“Easy to navigate through

Pros

I like that the design is easy to read. Following a review of various different EMRs, NextGen appears to be more user-friendly than the others.

Cons

Its sometimes convenient to click on a box and have a table pop up with alternatives to choose from, but its often inconvenient and difficult to adjust.

“NextGen Review

Pros

NextGen, for the most part, meets our billing requirements and is rather simple to train new users on.

Cons

On the billing side, there are a number of things that should be addressed.

“Simple and easy to adjust

Pros

I like that NextGen is easily customizable and simple to navigate through. Also, the scheduler is simple to understand.

Cons

It is tough to set up reports and required specific permissions.

“Simple tool

Pros

Patients and their families will find it simple to use. I also like that it has the ability to create/modify as needed.

Cons

Only that it is being phased out in many common areas and replaced by more complicated technologies irritates me.