Total 832 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

17%

2

Stars

5%

1

Stars

6%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Y

Youness

Medical Practice, 2-10 employees

5.0
December 2022

Best Software

Pros

Very helpful, easy to use, nice program.

Cons

Doesn't save a copy of my work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

A

Ahmad

Medical Practice, 11-50 employees

5.0
December 2022

One of the best programs

Pros

This software is easy to use, uncomplicated, and delivers solid results for both work and customers.

Cons

I have not encountered any issues with the program.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Mohamed

Hospital and Health Care, 1-10 employees

4.0
December 2022

My experience with NextGen

Pros

NextGen software is perfect for small businesses, offering ease of use and secure data access from anywhere.

Cons

Pricing and data security.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Amy

Medical Practice, 51-200 employees

5.0
November 2022

Streamlined Medical Documentation

Pros

NextGen Office simplifies medical documentation, making it streamlined and easy to manage.

Cons

There are still many features that the reviewer has yet to learn.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

L

Lauren

Medical Practice, 500+ employees

5.0
October 2022

A Trustworthy Medical Records System

Pros

I can say that nextgen is ideal for managing medical records across multiple office locations. It provides a centralized view of medical records without requiring multiple logins. The platform offers features such as insurance eligibility checks, easy referral and record sending, and task management. The customer service and support are reliable and ready to assist us whenever we need.

Cons

The platform has numerous features that can initially feel overwhelming. Proper training is recommended to fully utilize its capabilities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

S

Syed

Medical Practice, 500+ employees

5.0
October 2022

Works pretty well with claims management

Pros

Next gen office is a comprehensive tool that helps our HR team manage claims employee insurance policies and more.

Cons

I can't find any issues with it; it provides instant responses without delays.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

F

Faizan

Hospital & Health Care, 11-50 employees

4.0
September 2022

Efficient Claim Processing

Pros

NextGen Office is a web-based software that works well even with slow internet connections. It is great for processing claims and handling refunds.

Cons

The software could benefit from improvements in its color theme.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

S

Stacey

Medical Practice, 2-10 employees

5.0
September 2022

Great for Keeping Patient Files Up to Date

Pros

NextGen is easy to use and keeps medical records up to date.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Hospital & Health Care, 11-50 employees

4.0
September 2022

Perfect for startups

Pros

NextGen is incredibly user-friendly and didn't take much training to get comfortable with. I genuinely think it is among the top healthcare management platforms available. The interface is also simple and configurations are easy to set up. Overall it is perfect for new clinics getting started.

Cons

While I like how approachable the tool is for beginners, I noticed it lacks deep configurability needed for enterprise level or large scale deployments. I have also found it to be relatively pricey compared with other options.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

CS

Chris S.

Medical Practice, 51-100 employees

4.0
September 2022

Reliable all in one platform

Pros

I have found this to be a reliable platform for billing, scheduling and tracking patient information. What I appreciate is having everything bundled in a single system. Overall, it compares satisfactorily with other EMR programs I have used before.

Cons

I am bothered that this system isn't as automated as a few other platforms I have worked with in the past. I wish they would revamp the user interface and add more powerful patient-management features to make workflows smoother.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

D

David

Mental Health Care, 11-50 employees

4.0
September 2022

Just right for our needs

Pros

This system is a comprehensive solution for our business, particularly for medical and behavioral health services.

Cons

It has a learning curve, but once mastered, it fulfills all our requirements.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Alisa

Medical Practice, 500+ employees

4.0
September 2022

Fair for day to day record keeping

Pros

I find the different tabs within the PM system easy to navigate.

Cons

The software can be overwhelming for newcomers to the company.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M

Mikala

Medical Practice, 500+ employees

5.0
August 2022

Straightforward

Pros

NextGen Office works smoothly and keeps everything organized.

Cons

The software occasionally lags and may not have the most up-to-date information.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Hospital & Health Care, 51-100 employees

5.0
August 2022

Secure cloud tool with support

Pros

I am really pleased that it's cloud-based and offers strong security and dependable reliability, plus round-the-clock support.

Cons

For me, it can be a bit slow to respond and load at times and I find the pricing to be rather high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

RG

Rakhi G.

Medical Practice, 500+ employees

4.0
August 2022

Clear digital growth prospects

Pros

the digitalization really stands out as I see clear prospects and strong growth opportunities from adopting these technologies.

Cons

I have noticed that the privacy and security areas require a lot more care and attention than they're currently getting.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

C

Calvin

Medical Practice, 11-50 employees

4.0
August 2022

Go get it, NextGen Office

Pros

The softwares installation is straightforward, and our staff quickly grasped how to use it.

Cons

It was slightly more expensive compared to some alternatives we explored.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

T

Termeh

Medical Practice, 500+ employees

3.0
July 2022

Medical Front and Back Office User

Pros

NextGen provides excellent customer support and practical training opportunities. The patient scheduling calendar and interface are standout features.

Cons

Navigating through NextGen can be challenging and time-consuming especially in the fast-paced medical environment. It required extensive employee training.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

J

June

Medical Practice, 51-100 employees

5.0
June 2022

Love NextGen!

Pros

The ease of use and the amazing features make it an all-rounder! We use NextGen for almost everything..

Cons

We adore using this system for our office.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

N

Nathan

Hospital & Health Care, 1-10 employees

5.0
June 2022

Outstanding software

Pros

Its simplicity of use and capacity to change the day-to-day schedules as well as invoicing and medical records administration is incredible.

Cons

Some of the templates are not very intuitive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Kelley

Mental Health Care, 10-49 employees

5.0
June 2022

Works as it should.

Pros

Weve integrated/interfaced NextGen with a number of different products, and they all operate well together.

Cons

Working fine,so far

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10