NextGen Reviews

“Impressive layout

Pros

NextGen is easy to utilize and manage. The layout is pretty simple and flexible, there are other applications available, but we like this one.

Cons

None

“NextGen contained everything I needed

Pros

NextGen dedication to client satisfaction through cutting-edge technology has been a huge step forward, and it has maintained me as a customer

Cons

Nothing, to be honest.

“Extremely useful

Pros

I enjoy how quickly the firm has transitioned and has taken control. This product is simple to use and understand.

Cons

 Although the product was simple to use, it did not integrate with our EMR

“Great for scheduling and reminders

Pros

I find NextGen Healthcare EHR especially useful for swiftly scheduling appointments, adding notes to patient charts and sending automated appointment reminders.

Cons

Occasionally the Real-Time Eligibility Request becomes unavailable. I find it corrected within minutes to one business day.

“Ease of Use

Pros

Once you become familiar with it, the software becomes fairly straightforward to use.

Cons

There is a need to navigate to multiple places for various tasks, leading to some jumping around.

“fairly easy to learn

Pros

it is extremely user-friendly and much easier to pick up than other options.

Cons

While I appreciate the simplicity, I feel the software looks somewhat dated and is missing modern capabilities such as a 'care everywhere' feature.

“It's okay

Pros

The product's ease of use is acceptable although it doesn't seamlessly interface with our EMR.

Cons

Setting up reports proved challenging and required special privileges.

“too many menus to click through

Pros

I appreciate that customer support is available 24/7 as I get prompt, practical fixes when problems arise. There are also helpful online videos and resources showing how to use the system and I find it delivers excellent value for the price.

Cons

having to click through so many menus to reach a particular feature really drags down my workflow. The software also needs a fast machine to run smoothly, so I'd like to see the interface redesigned to make picking specific functions quicker and more user friendly.

“A complete and utter disaster!!!!!!!

Pros

I am going to be frank I left the practice largely because NextGen was so awful. The one positive I can honestly name is how thrilled I was to stop having to use it. All of the providers where I worked absolutely despised NextGen. Billing staff seemed like the only ones who thought it worked well. From that, you can tell the software felt built to suit billing needs more than clinical workflows. That impression stuck with me throughout my time there.

Cons

There were far too many clicks to accomplish even basic tasks. The layout is built from nested, fixed-size windows that you cannot resize and switching between the ordering screen, ICD-10 lookup, chart notes and previous notes is clumsy and restrictive. Every time I moved between tabs, the system nagged me with a save prompt, even when no edits were made which became a constant, pointless interruption. Notes bloat quickly as I regularly saw five-page notes for something as simple as a UTI or URI, making chart review unnecessarily slow. Encounters automatically lock after seven days, so when I needed to work on older charts, messages or lab results, I had to close everything, sign out and sign back in just to unlock that encounter, breaking my workflow. There is no simple message center as you are forced to create an Encounter and enter a Telephone Message. Replying is nothing like email, messages are not threaded and they live inside Encounters that lock after a week. Trying to find older communications is practically impossible because the system dumps a list of every Telephone Message ever created for that patient. The anticoagulation flowsheet was another headache as pages of INRs and doses not in chronological order, making trends nearly impossible to follow. On top of this it froze or crashed multiple times per week without warning, regularly disrupting patient care and clinic flow. Customer support felt non-existent. As an FQHC, it refused to deal with us directly and forced us to go through a third party, OSIS, who had no authority to change the product. Every customization request was met with working as designed. And because the system couldn't handle basic primary care needs like tracking routine health maintenance, our clinic had to add extra plug-ins which only slowed the program down further and created more crashes. It got so inefficient that our workplace hired scribes for every clinician and even then, everyone still brought home an extra one to two hours of documentation each night. The design felt like it prioritized billing and documentation over helping clinicians provide care and that constant friction really wore people down.

“Inflexible and limiting system

Pros

What I like about NextGen is how easy it is to tailor the system to our specific workflows.

Cons

I find that it tends to rely on clicking checkboxes rather than free-text entry to determine visit codes which feels limiting.

“extremely clunky workflow

Pros

I can quickly view the prior visit date and visit type at a glance.

Cons

Ease of use. I find it not very user friendly. The program demands a patient's chief complaint to equal the diagnosis decided by the physician at visit end. As a user I must go back to the beginning of the patient's visit and create a chief complaint for each diagnosis.

“Smooth integration for patient flow

Pros

At the front desk, I can make notes in a patient�s chart while checking in other people, which helps keep things running smoothly.

Cons

I find that several key features are buried behind multiple clicks instead of being available with a single quick button which costs me precious seconds when everything moves fast. The user interface hasn't evolved in years and could use a refresh and the mobile experience falls short as it's not as smooth or capable as it should be for my on-the-go needs.

“user-friendly interface

Pros

I use this detail-oriented EHR since it presents a very user-friendly interface that actively guides me through documentation review prompts.

Cons

Regarding the report tab, I wish the system would highlight files attached within the main document view so they take me straight to the reporting tab rather than opening as separate windows.

“Efficient for notes, dictation and billing

Pros

Updating and transferring notes from a previous visit is pretty easy and I have had no trouble moving information forward. I use dictation tools with it and they integrate smoothly. The platform includes a billing module that allows me to review claims I have submitted and I can also check the revenue that's been collected quickly and easily.

Cons

I don't use the click-through interface for every organ system because it slows me down compared with having a ready-made template. Instead, I built my own templates for each part of the SOAP note and they work perfectly inside the type free hand area.

“Reliable for faxing and e-prescriptions

Pros

One thing I really appreciate about using NextGen is that I can fax orders to other offices directly through the computer when I don't want to use a physical fax machine. I also have the ability to transmit prescriptions electronically to the pharmacy which saves time and cuts down on paperwork.

Cons

I haven't experienced any real drawbacks with NextGen over the past five years. As the system has been reliable for me. The only minor issue I have noticed occasionally is that it can run slowly at times but that hasn't caused any major problems.

“Simple navigation with helpful training

Pros

I find navigation simple and the training videos informative.

Cons

For the EHR patient intake, I'd prefer being able to tab through sections like allergy, meds, history.

“strong security

Pros

With this system, I gained a thorough insight into every patient's records and felt reassured that cybersecurity measures were being upheld.

Cons

I did encounter some hiccups with how records were stored and I also faced difficulties when attempting to integrate other applications.

“Highly configurable screens and queries

Pros

I love how configurable it is. I can create customized screens and templates to fit our specific workflows and I am able to access the database to write and run custom queries and reports.

Cons

In my experience, the design and database are due for a complete rewrite. We really need a modern architecture. Also, we should have a true thin-client front end instead of relying on a thick client running through a remote desktop.

“Convenient combined ehr and billing

Pros

I appreciate the fact that the platform combines EHR and billing into one system. Not having to manage two separate systems has been really convenient for my workflow. The onboarding went smoothly and the trainers were excellent and supportive throughout the process.

Cons

For me, the reporting tools are pretty disappointing. They're clunky and hard to use and the preset reports don't usually give me the information I need. Building a custom report is also a frustrating process, so overall the reports section feels very weak.

“Simple and standardized patient charting

Pros

I really like how simple NextGen Office is to use. The patient chart follows the standard SOAP note structure which makes documentation pretty easy.

Cons

Sometimes we experience lag in the system, so we end up waiting to finish documentation.