Noteable Reviews

“Friendly note-taking experience”

Pros

Taking notes in it is really simple and the interface feels very user-friendly. Everything is simple to navigate.

Cons

I haven't run into any problems with it at all, it's been amazing to use.

“Well-integrated solution”

Pros

Everything feels well connected and consistent across the entire office so everyone stays on the same page.

Cons

certain fields in the software can't be modified.

“Covers all bases”

Pros

There's a huge amount of information you can keep organized and keep track of with this software.

Cons

Cant think of any drawbacks, this program really includes everything you need and more.

“Makes data accessible”

Pros

On the worker side, I can quickly access and pull the information I need without wasting time figuring out how the system works. From the business side, templates get handled promptly and efficiently. I can even send a request around midnight and by later that morning I usually have an email back either with the completed request or with follow-up questions to make sure everything is done correctly.

Cons

If I had one complaint, it would be the office hours. That said, it really has not caused much inconvenience because they stay in touch through different channels and email has been the most effective. Their responses are very quick and once they get a request, they are willing to work beyond normal operating hours to make sure everything is completed the way you want.

“Simple forms and quick access”

Pros

The forms are simple and it doesn't take much navigation to reach a client file which is my main reason for using the system. Quick access feels built into the program and that makes day-to-day use really convenient.

Cons

Something I'd really like changed is the inability to go back to other notes or sessions while I have a current form open. Right now, I have to open a separate tab and sign into Noteable again a second, third or even fourth time whenever I want to review a past session while keeping a current or other past session note open. It would be much better if I could move between current and past sessions within a single tab.

“Customer-centric company”

Pros

It allows documents to be signed right away which cuts down the waiting time because the forms are much more accessible. A big highlight has been the staff. They have been incredibly warm, responsive and genuinely people-focused, with a strong intuition for what a business needs.

Cons

I would change how document merging works. I wish the original files were kept alongside the newer versions because right now it seems that if you modify a document in one chart, the same change is reflected in the other chart too.

“Quick to learn and use”

Pros

Getting started with it was simple, learning how everything worked didn't take long and training technicians to use it was just as simple.

Cons

there wasn't really anything I disliked about using it.

“Highly professional team”

Pros

They've been very responsive throughout and the team comes across as capable and professional in every interaction.

Cons

I haven't run into any downsides. Everything has been excellent on my end.

“Comprehensive client tracking tools”

Pros

Having everything in one place makes it really useful, especially for viewing client documentation, data reports and tracking details in a complete and organized way.

Cons

Page loading can be quite slow and some data editing options that would better support scientific workflows are missing like flagging outlier data points. Customization is also fairly limited when it comes to adjusting targets or target sets, renaming labels for existing sets and modifying steps.

“customizable software”

Pros

This platform has been very user-friendly and simple to customize to whatever fits our organization best. On top of that, the team has been absolutely phenomenal, always helpful, responsive and incredibly supportive to both me and my staff.

Cons

The resource guides can sometimes be a little hard for staff to locate, especially when they are still unfamiliar with the system and trying to figure out how to complete a specific task without instructions.

“Top-notch support”

Pros

Their customer support has been outstanding, the team have been amazing to work with. It's also really helpful that certain documents can be shared between programs which makes it much simpler to move consumers from one program to another during transitions. Another big plus is being able to modify and update our own documents whenever needed.

Cons

From time to time, we run into error messages during login that say we don't have permission for certain features, even though no staff-side permission changes were made. I've also seen issues after updates to a form, where staff members who would normally have access suddenly can't open it.

“Billing and scheduling made simple”

Pros

It really helps simplify the billing and scheduling side of the EMR.

Cons

There's nothing I particularly dislike about this program.

“Simple to get the hang of”

Pros

I like that it has been very simple for our team to use and understand. It lets us keep track of client notes without any hassle and pulling productivity reports is just as simple.

Cons

We've run into very few issues with Noteable.

“Client tracking turned convenient”

Pros

Having two people assigned to the same client is much easier to manage in the EHR which really helps with tracking. The system is user-friendly overall and getting around it feels very user-friendly. Navigation works really well and makes daily use simple.

Cons

Not being able to pull a report showing our pay or how payment is calculated from work submissions entered in Noteable is frustrating. I'm also not a fan of the word count limits in the progress note section, for instance, 1300 words for Interventions and 1000 for Response feels like a lot. Also, I haven't been able to find a visible spell check button, unless I'm overlooking it.

“adapts to our requirements”

Pros

Working with insurance companies means dealing with constant changes, multiple requests and different needs every day so it's refreshing to have a platform like Noteable that covers all of it. It's very user friendly, highly customizable and flexible enough to adapt to what you need in this field.

Cons

I wish I had known about it sooner. It's currently only available in eight states but if it were up to me, I'd want to see it offered in all 50.

“Cost-effective solution”

Pros

Their support has been great and the value you get for the price is really strong. It doesn't have as many features as some of the bigger competitors but the platform is constantly improving and adding more over time. For a small to midsize practice, it's an excellent option.

Cons

The platform offers fewer features and less overall functionality so it's not as comprehensive as some other practice management systems. That said, that was actually one of the reasons we chose Noteable when we were starting out, the simpler setup and uncluttered design made it much easier to use.

“clear guidance”

Pros

Being able to customize the site to fit our company has made a big difference for us. The setup and implementation were clearly explained and the entire team made the whole process simple to follow. We use the billing, payroll, report finder and review features every day and once you get familiar with the layout, the system is very user-friendly. The integration with our company also went well, especially after we had group training.

Cons

There really are not any parts of the product that feel difficult to use. The integration also went well once everyone got used to the site layout. If I could change anything, it would be to add due date stops for all documentation instead of limiting that feature to quarterly reports. It would also be helpful to have monthly due date reports for all clients available in one place.

“Uncomplicated setup and helpful tools”

Pros

Setup was uncomplicated and the features were simple to work with throughout the implementation process.

Cons

A few features could use updates to better support a growing business, especially billing capabilities and telehealth options that would make it more useful for different types of businesses.