NueMD Reviews

“Reliable billing from anywhere

Pros

One thing that really works well with NueMD is its solid billing tools for mid-sized healthcare systems. It does a good job supporting other integrated software that may be missing billing and scheduling features so everything works better together. Another big plus is being able to access patient files from anywhere with a stable internet connection, instead of having to be in the office.

Cons

The downside is that customer support can be slow to respond especially when technical problems come up or when I have billing-related questions.

“Lacks integrated charting

Pros

The scheduling part of the product was fairly decent and worked well enough.

Cons

Having to write my notes in Microsoft Word was a real downside since there wasn't any integrated system built in.

“flexible scheduling and service options

Pros

Right away the simple layout made it convenient to extend schedules whenever needed. It also gives enough flexibility to support a variety of services which helps when you need to accommodate different types of care.

Cons

It's fairly expensive and it does freeze from time to time which can slow down your work.

“Solid claims support

Pros

Claims processing works really well and the support team has been very helpful.

Cons

Handling SOAP notes is difficult and printing records can feel repetitive and tedious.

“Easy accounting integration

Pros

Billing is simple, and it also connects with our accounting software, which makes it really convenient. I appreciate how the electronic records are well-organized.

Cons

I feel that customer support could be more vigilant and responsive to better assist me with any issues.

“Lacks essential features

Pros

It is very easy to use, even for novice users, and includes all the essential features that I might need.

Cons

There were many more functions in the other EHR software and this one does not support EDI claims either.

“Doesn't fully meet my needs

Pros

NueMD is more affordable for me compared to the other options available in the market.

Cons

The customer service is bad, and they were no help when we wanted to solve the problems we were having with the prescription.

“user-friendly scheduling tools

Pros

Most of the time we rely on it for scheduling and adding new patients. It's very simple to use and even without any training, it's simple to figure out how to enter patient details and book appointments.

Cons

Some of the reports don't function properly and a few important ones are missing. For example, there should be a report that shows all patients entered for the day or month even if they haven't been scheduled yet, along with their contact information.

“Once better, now lacking

Pros

This software makes billing very easy for me, and I love all the different features it includes.

Cons

Modifying templates is difficult to me and the updates have stopped rolling out after they changed ownership.

“Poor service and tool expensive

Pros

I am unable to identify any pros at this time. It seems there are no clear advantages or positive aspects to mention.

Cons

The billing module was terrible and I needed a specialist to figure it out. Their helpline does not work and I was paying a lot for a software that I couldnt get any use out of.

“Highly recommend

Pros

The software appears to be proficient and features pleasant colors. However, it has led us to become more creative, requiring us to come up with our own "workarounds." These solutions, though necessary to make the software usable for our needs, are costly and add expenses to our practice.

Cons

It has a bit of a learning curve for me.

“Easy setup and efficient to use

Pros

I can train different clients, connect from anywhere with an internet connection, and set up and implement everything quickly.

Cons

It involves learning software that I have never used before.

“Amazing software tool

Pros

The product is exceptionally simple to use, it is helpful and client satisfactory.

Cons

It should focus more on improving client benefits, but it is still an extraordinary app.

“User-friendly and satisfying

Pros

NueMD is easy for me to use, and it ensures customer satisfaction. It includes amazing features, and billing is also very convenient.

Cons

I think it could focus more on improving customer service, and modifying templates is a bit complicated for me.

“NueMD made easy

Pros

I find NueMD to be reliable, and it is very convenient and well-suited for my customers.

Cons

Its a great software but it needs a little progress in providing good customer service.

“Growth with NueMD

Pros

It has helped me grow my business significantly and offers amazing medical practice management tools.

Cons

The customer service needs improvement.

“Nothing good to say

Pros

Honestly, there are NO pros. They kept making useless updates which made no sense and helped no one.

Cons

I am a doctor, not an IT specialist. The software was so hard to navigate through that I would end up calling them every time I even tried!

“Frustrating to navigate daily

Pros

Honestly there wasn't much that worked well for me. The system was hard to use, adding new DX codes meant reaching out to a billing specialist and finding older accounts or even checking whether they had been paid took way too much digging.

Cons

The software itself was okay but it was far too difficult to use especially for a doctor who isn't an IT person. Anytime I needed help with anything, I ended up having to call someone.

“convenient to use

Pros

Using this product feels very simple and it's really convenient overall. It does a good job of meeting customer needs and leaves a satisfying experience.

Cons

Customer service still has room for improvement although the app itself is still very good overall.

“Billing features I really enjoyed

Pros

The feature set was excellent and billing was especially simple to handle.

Cons

Changing templates took a bit of effort. Overall the software worked really well until AdvancedMD took over and updates stopped. It also started running much slower after the transition.

“terrible support after acquisition

Pros

The bidirectional billing does help with accounting and makes that part more manageable.

Cons

Not long after we put it in place, the company was acquired and the support became absolutely horrible. They no longer support the product and they refuse to make enhancements or fix any issues.

“Completely disappointing

Pros

The pros are so less in comparison to the cons, like the awful customer support, the system is not instable, and the sales representative are very misleading, so the pros are not even mentioning when all of this is happening.

Cons

You’ll regret using this software, not now but soon. AdvanceMD who owns NueMD was itself a terrible experience. The customer support is worst. This software is a true nightmare, it isn’t something that would help you solve your problems for you, but it creates more for you. The tickets that were issued to us were never resolved, even though we asked them to help a lot of the times. All EMR companies are useless, they are greedy, and make worthless things that are of no help to anyone.

“EDI claim issues unresolved

Pros

It connects with Practice Fusion and the original EHR offers more functionality than NueMD.

Cons

Support wasn't able to resolve the main problems with loops and segments in the EDI claims.

“My experience with NueMD

Pros

It has quite a simple medical billing. This product gives you speed of appointment, scheduling and billing. Due to all this I can keep track of all the data, stay organized and synchronize all the agenda in real time and that also with the help of my mobile phone. My experience with this product is quite great. It is easy to optimize the scheduling time of appointments from my mobile phone.

Cons

There isn’t anything bad about this product, just the fact that you would need a stronger internet connection to make best use of all the features that this product provides. There are a lot of benefits that you can enjoy.

“clean all-in-one medical workflow

Pros

Having medical documentation and billing in one place is really helpful and the platform offers a lot of features. Once you get used to it, it's simple to work with and the interface looks clean and organized.

Cons

Coming from other medical EHR systems, the learning curve felt pretty steep at the beginning.

“Glitchy workflow

Pros

One thing this program does well is provide fast visual displays that make it simple to move from one screen to another. It also supports different functions for different users in the office which works well in a multi-user setting.

Cons

It can take quite a while to load and it depends on JAVA which is frustrating. Some features are not very simple so they take extra effort to figure out. There's also a scheduling issue where appointment slots can end up double-booked if multiple staff members are booking at the same time without realizing it.

“clean labs and records

Pros

Back when we first opened our practice, we used NueMD and it was very simple to work with. We really appreciated the way the lab results were laid out and the printed medical records for each patient had a format that worked well for us.

Cons

The only downside was the lack of OB charting.

“Simple and effective EMR

Pros

I am not a college graduate, and yet I have no issues using this product/system. It is pretty simple to understand this product and use it. It is quite easy to use. They use different colors to distinguish between the transactions (e.g. payments received, insurance updates, patient scheduling etc.) that have been made or are to be made, it makes it visually easier to determine. Its faster to negotiate between the patient files around with the help of speed buttons that are provided. I would recommend this product to any office that is looking for and EMR/EHR.

Cons

I don’t like the financial page of the product, because when a patient comes to visit a lot, then the financial page becomes too long and keeps on increasing. They should add a feature that has tickets that can be closed when the visit is complete or can downsize the page.

“frustrating support and billing mess

Pros

Having billing and scheduling combined in one program is convenient and the system itself is simple to use.

Cons

There are too many problems to list but the biggest issue is the lack of follow-up and poor communication from the account managers, billing team and client services. Emails and calls often go unanswered and when someone finally does respond, they are not very helpful. I also dealt with rude and interruptive behavior and they would not even address me properly by my credentials over the phone or by email. On top of that, there were incorrect billing charges and wrong EHR charges for multiple months which I had to catch and correct myself. Worst of all, trying to get my information and records after ending the contract felt nearly impossible. I would strongly recommend researching other EHR and billing software options and saving yourself a lot of unnecessary stress. In short, your money is better spent somewhere else.

“Faster billing and simpler workflow

Pros

Getting around the system is simple and it really helps make the billing process quicker and more efficient.

Cons

It still falls short when it comes to transferring many documents and some of the features feel a bit outdated. Also making payments requires having a PayPal account.

“Terrible experience

Pros

We have opted for the billing of NueMD, and to some extent we do like our biller. We often have no issues while sending claims. The customer support team of the company do answer the phone and asks you to hold, which takes up to 30 minutes, but they have improved a bit.

Cons

The EHR is terrible. We pay an extra fee for the appointment reminders and e-prescription. The screen keeps freezing continuously. When we signed the contract with them, they did not mention about any extra costs that we would have to pay to use the features, but now we have to pay for it to use them. When asked upon, they simply said that they were too many features to mention, but when we signed the contract it was just a half sheet of paper, not even full. For 4 months all of our providers couldn’t work, just because of the extra fee. Its horrendous. Don’t fall for them, and always check your contract before signing.

“outdated system and poor support

Pros

Billing is really the only strong point here. If you're using the software just for billing, it's fairly simple to work with and the clearinghouse has helped speed up claims processing for my practice.

Cons

My biggest frustration started with the sales demo, where I was given inaccurate information about both pricing and functionality so definitely read the contract very carefully. The training is very limited, only offered during business hours and support usually takes 1-2 business days to reach you sometimes only by appointment when it works for them. I even had one trainer fail to be available during a session after I had already cancelled patient appointments to make time for it. The staff seem locked into very narrow roles and often can't answer questions outside their specific area. Templates, portal, e-labs, e-prescribing and billing all seem to be handled separately and the trainers only know certain sections of the system. On top of that, follow-through on issues is poor. The EHR templates still had not been corrected after three months. E-prescribing and e-labs are outsourced to Change Healthcare and after being told for two months that I would have e-labs with local hospitals, I was eventually told those hospitals were "not on the list," meaning I would never get e-labs despite paying a monthly fee for the service. It also took six weeks just to get a new receptionist access for e-prescribing. Refill requests are still being faxed to me so paperless operation is not realistic. If you pay them to handle your billing, that service is outsourced too. The patient portal is extremely limited and only supports secure messaging, not document transfer. Overall its functionality feels about ten years behind. If patients want to pay online, you have to create a PayPal account and absorb the PayPal fees. They also tried to sell me their supposedly "smooth" credit card processor and I'm relieved I chose another option because your office processor can't be used for online payments. Overall this is not a user-friendly system or a user-friendly company.

“Very user-friendly and reliable

Pros

Using this product has been unbelievable. I've honestly never worked with a software program that feels this user-friendly and simple.

Cons

Since it's cloud-based, performance can slow down when my internet connection isn't as fast as I'd want while using the program.

“scheduling overshadowed by GLITCHES

Pros

The scheduling part worked noticeably better than the notes area. Documentation choices were pretty limited overall.

Cons

Setting up recurring appointments was frustrating and it wouldn't sync with other calendars. Moving between different functions felt buggy and the app froze a lot. It also struggled with basic tasks it really should have handled without issues.

“integrated workflow powerhouse

Pros

Everything is fully integrated and offers a comprehensive set of services that are simple to navigate which really helps organize day-to-day workflow.

Cons

Because it's cloud-based, syncing with other programs can be challenging and I've run into technical glitches more often than I would expect.

“affordable TOOL

Pros

Using it has been very simple and user-friendly. The pricing is reasonable too and it costs less than many other options. On top of that, the customer service team is very efficient and responds to questions quickly.

Cons

I really haven't run into any major problems with this product. There may be a few bugs that still need fixing but overall it's an excellent product.

“constant freezing and workflow headaches

Pros

At least the interface looks polished and the color scheme is pleasant. It has also pushed us to come up with our own creative workarounds although those fixes cost our practice extra money and are only necessary because of the limitations of this software.

Cons

From day to day use, the system freezes constantly and we end up having to reload it over and over. Medication listings are especially frustrating because they appear by full drug name, then NDC, then dosage with a huge list of NDC numbers the doctor has to pick from just to get auto-fill to work. Since the window is so small, you often cannot even see the mg strength without scrolling down and sideways to find the correct medication. No doctor is going to know which NDC number the pharmacist will actually use so that setup makes no practical sense. Creating shortcuts for commonly prescribed medications is also extremely time-consuming. There are so many medications to enter and each one has to be added individually for every doctor. Uploading documents is another major problem. The software only allows 10MB at a time into a chart and every page takes around 10 seconds to save which blocks you from using the system until the save finishes. If you need to upload a 25-page scanned medical chart, you have to split it into batches of five pages, wait about a minute for each batch and repeat the process. That means spending more than five minutes just to load one chart before you can even continue working. In a busy office that regularly uploads patient forms, that is a serious problem. Trying to upload something like a 160MB CD is basically impossible. It also lacks the common medical terminology auto-correct tools that other programs have so staff end up making manual corrections that waste even more time. When something needs to be fixed, it can take months and you have to keep chasing the support team just to get attention on the issue. Requests are sent to a tech committee for review and many times there is no response at all especially if they cannot or will not make the change. Since the merger with AdvancedMD, they seem even less willing to address anything unless they decide it is urgent. The worst part is that several of our requested fixes were submitted long before the merger, more than six months ago. One feature we were specifically promised within three weeks of purchase and which was part of the reason we bought the product, still has not been completed after more than six months. Another limitation is that you can only view one page on the screen at a time which makes it hard to review one section while charting in another. Overall it feels like the people behind the software do not understand how a busy medical practice actually runs or they are constrained by a product that simply does not meet the needs of one. It is not a good fit for busy doctors and there are plenty of additional issues beyond these.

“Billing nightmare and wasted time

Pros

Once the therapist portions for evaluations, daily notes, progress notes and discharge documentation were fully built out, they actually worked well. The training on the therapist side was solid, the workflow felt simple and scheduling was reasonably manageable.

Cons

The billing side has been an absolute nightmare. Training for the front office was very poor and overall everything felt disorganized. Even after using the system for 6 months, it is still far less efficient than the billing software we had before. We switched to electronic charts and scheduling to save time and money but instead the front desk now spends excessive time dealing with billing issues and trying to get answers from customer service that never seems to know what they're doing. We could not get correct or useful advice from support or even the billing manager. Simple direct emails went unanswered and phone calls were not returned. During the initial setup, they entered our tax ID incorrectly which caused us not to get reimbursed by multiple insurance companies for more than 6 months until we finally learned what the problem was. I am still paying for two clearinghouses because one insurance keeps paying part of the time through the old system and part through the new one. Despite being cloud-based, the software is very slow to access and use. The other day, it took more than 22 minutes just to get back online while I was in the middle of treating a patient. On top of that, the constant software updates keep breaking icons, scanners and printers, forcing us to spend hours on IT fixes and troubleshooting. I would strongly warn anyone against signing a contract for this product. I cannot wait for mine to end.

“Laggy workflow

Pros

After spending some time learning the system it does handle invoice submissions the way it's supposed to. The support team has also been very helpful whenever assistance is needed.

Cons

Using the software doesn't feel simple at all and it really doesn't seem designed with the user in mind. It's also missing very basic conveniences, like copy and paste.

“Quick navigation

Pros

Moving from one window to another feels very simple and the layout is simple on the eyes so it's easy to spot the information you need.

Cons

The only downside is that it can take a little time to open. Aside from that, I really don't have any complaints and I haven't needed to contact support so far.

“Support fell short

Pros

Getting around is very user friendly and the system itself is simple to use. Navigation feels simple and submitting claims was easy enough without much hassle.

Cons

Our biggest problem was with customer service. We ran into several issues and the people we spoke with seemed more focused on assigning blame than actually fixing anything. That ended up being the reason we left.

“user-friendly and dependable

Pros

It's consistently user friendly which helps everything run very efficiently and makes the workday much better overall.

Cons

Every now and then it freezes while I'm using it and that can be pretty frustrating and slow down the day although it doesn't happen all the time.

“Dated layout

Pros

Switching to NueMD helped us get claims processed faster which was a real plus. Overall it was a good experience and both billing and scheduling became more manageable as well.

Cons

A few of the links on the site didn't work consistently which was frustrating at times. The website layout also feels like it could use some updates and refinement.

“Support needs work

Pros

The interface is clear and simple so it's easy to understand. The reporting tools are solid and the colorful reports make the data much easier to review. It's also fast enough for what I need it to do.

Cons

At times, the system freezes which can be frustrating. Even though it's built in Java, support for other operating systems isn't nearly as good as it is for Windows. Customer support also could use some improvement.

“All-in-one EMR

Pros

This product is extremely amazing. The 5 stars speaks for itself I guess. This product is very user-friendly. The customer support is really great and is on your fingertips, you can easily get hold of them. The tutorials that they have created to train us is amazing. The scheduling and billing is quick and easy. Nothing to worry about with this product. I am highly pleased with it.

Cons

There is this one thing that is kind of a pain, you have to update the Java file just to run the program, and often that is a pain. However, once you’ve updates it, everything gets back to normal and feels great.

“Simple to train

Pros

Right away this software felt very user friendly. Training new employees has gone quickly because the layout makes sense and the information is simple to access under the different tabs. Overall it's just very simple to use.

Cons

Not all tabs are available while you're inside another section so you have to back out first and then go to the tab you actually need.

“terrible support and training

Pros

The system itself is simple to use and getting around it is pretty simple. The sales rep was honestly the best part of the whole experience.

Cons

The problem starts before you even get into using the product because you have to go through customer service and training first and both were awful. In 20 years of billing, this has been the worst customer service I've ever dealt with. The training was just as bad. I had three training sessions with three different people and every one of them gave me different answers about the same topic. By the end of it, I had no idea who I was supposed to trust.

“user-friendly charting and billing

Pros

The system is simple to use and charting feels uncomplicated for both nurses and doctors. Electronic billing and ERA have been especially valuable features and make a big difference in day-to-day work.

Cons

One thing that could be better is the reminder text setup since there is not much room to customize it or add specific messages. Reaching customer service can also be difficult at times.

“Fast learning curve

Pros

Getting started with this software was quick and just about anyone can pick it up fast which saves me a lot of time when training new employees. Another big plus is the support team.. they're very helpful and I can reach them either by phone or through live chat.

Cons

The only downside is that not all of my clients use this software. I still have to work in other systems for some clients and compared to those, this one is by far the best.

“Well-built billing for MD practices

Pros

Clearly this is a well-funded platform that covers almost everything you'd expect in a standard medical office visit. The billing and insurance features are especially strong, particularly when it comes to MD coding.

Cons

Unless you're a traditional medical practitioner, it's probably not worth pursuing. Customization is quite limited and it's not complete enough to meet the requirements of many insurers especially for PI cases. It may look fresh and modern at first but once you start working in it, the system feels very click- and drop-down-heavy. For a specialized clinic, the final notes end up being less than adequate. I also have to do a lot of manual typing to fill in the gaps because the software doesn't offer enough support for macros or hotkeys.