NueMD Reviews

“Support fell short”

Pros

Getting around is very user friendly and the system itself is simple to use. Navigation feels simple and submitting claims was easy enough without much hassle.

Cons

Our biggest problem was with customer service. We ran into several issues and the people we spoke with seemed more focused on assigning blame than actually fixing anything. That ended up being the reason we left.

“user-friendly and dependable”

Pros

It's consistently user friendly which helps everything run very efficiently and makes the workday much better overall.

Cons

Every now and then it freezes while I'm using it and that can be pretty frustrating and slow down the day although it doesn't happen all the time.

“Dated layout”

Pros

Switching to NueMD helped us get claims processed faster which was a real plus. Overall it was a good experience and both billing and scheduling became more manageable as well.

Cons

A few of the links on the site didn't work consistently which was frustrating at times. The website layout also feels like it could use some updates and refinement.

“Support needs work”

Pros

The interface is clear and simple so it's easy to understand. The reporting tools are solid and the colorful reports make the data much easier to review. It's also fast enough for what I need it to do.

Cons

At times, the system freezes which can be frustrating. Even though it's built in Java, support for other operating systems isn't nearly as good as it is for Windows. Customer support also could use some improvement.

“All-in-one EMR”

Pros

This product is extremely amazing. The 5 stars speaks for itself I guess. This product is very user-friendly. The customer support is really great and is on your fingertips, you can easily get hold of them. The tutorials that they have created to train us is amazing. The scheduling and billing is quick and easy. Nothing to worry about with this product. I am highly pleased with it.

Cons

There is this one thing that is kind of a pain, you have to update the Java file just to run the program, and often that is a pain. However, once you’ve updates it, everything gets back to normal and feels great.

“Simple to train”

Pros

Right away this software felt very user friendly. Training new employees has gone quickly because the layout makes sense and the information is simple to access under the different tabs. Overall it's just very simple to use.

Cons

Not all tabs are available while you're inside another section so you have to back out first and then go to the tab you actually need.

“terrible support and training”

Pros

The system itself is simple to use and getting around it is pretty simple. The sales rep was honestly the best part of the whole experience.

Cons

The problem starts before you even get into using the product because you have to go through customer service and training first and both were awful. In 20 years of billing, this has been the worst customer service I've ever dealt with. The training was just as bad. I had three training sessions with three different people and every one of them gave me different answers about the same topic. By the end of it, I had no idea who I was supposed to trust.

“user-friendly charting and billing”

Pros

The system is simple to use and charting feels uncomplicated for both nurses and doctors. Electronic billing and ERA have been especially valuable features and make a big difference in day-to-day work.

Cons

One thing that could be better is the reminder text setup since there is not much room to customize it or add specific messages. Reaching customer service can also be difficult at times.

“Fast learning curve”

Pros

Getting started with this software was quick and just about anyone can pick it up fast which saves me a lot of time when training new employees. Another big plus is the support team.. they're very helpful and I can reach them either by phone or through live chat.

Cons

The only downside is that not all of my clients use this software. I still have to work in other systems for some clients and compared to those, this one is by far the best.

“Well-built billing for MD practices”

Pros

Clearly this is a well-funded platform that covers almost everything you'd expect in a standard medical office visit. The billing and insurance features are especially strong, particularly when it comes to MD coding.

Cons

Unless you're a traditional medical practitioner, it's probably not worth pursuing. Customization is quite limited and it's not complete enough to meet the requirements of many insurers especially for PI cases. It may look fresh and modern at first but once you start working in it, the system feels very click- and drop-down-heavy. For a specialized clinic, the final notes end up being less than adequate. I also have to do a lot of manual typing to fill in the gaps because the software doesn't offer enough support for macros or hotkeys.

“Current updates”

Pros

One thing that really stands out is that they have their own clearinghouse so there's no need to pay for a separate one. Their headquarters is also located near one of the largest chiropractic schools which seems to help them stay current with changes in the industry.

Cons

Nothing so far.

“built-in clearinghouse convenience”

Pros

Having the clearinghouse built right into the software is a huge plus because there's no need to deal with a separate service or pay extra for one.

Cons

Customer support definitely needs improvement. I kept getting passed from one person to another and still wasn't getting the answers I needed.

“reliable claims clearinghouse”

Pros

The clearinghouse has been very reliable and I haven't had any claim issues in the two years I've used it. The system feels simple and being able to access it from anywhere has been a real plus.. I was even able to log in while traveling overseas.

Cons

There are too many screen changes just to complete a single action which makes the workflow feel difficult. It also doesn't let you save statements or organize scanned documents. When trying to pull up a previous RA, I have to log out and back in or the list won't generate. Posting adjustments is also awkward because it won't accept a negative payment so entering recoup amounts takes extra figuring out. On top of that, claim status doesn't update automatically when claims cross over from Medicare so that part has to be handled manually.

“responsive support that sticks around”

Pros

I like how responsive the support team is and how willing they are to stay with you through an issue. You do need to stay on top of things and be persistent but they do not brush you off and they seem genuinely invested in getting problems resolved. With other vendors we have used, sales gets everything set up and then disappears afterward. NueMD feels different because the support system is solid and even the sales team continues to respond after you have signed on.

Cons

At times it can feel like you are getting bounced around in a loop between different departments. That said when you let the person you are speaking with know that you are frustrated, they will usually step in and try to move things toward a resolution. Also some team members are especially strong about taking ownership of client issues and seeing them through.

“Frustrating support and cancellation mess”

Pros

At least they handled the billing and kept records of everything. Aside from that, the system runs very slowly. They also mailed patient statements for months with the wrong phone number listed and when patients called them, those messages were just forwarded to me by email. When I asked for the number to be corrected or had questions about the statements, nobody responded.

Cons

I really do not enjoy leaving negative reviews but after emailing for three weeks and getting only one phone call and one email back, I feel it needs to be said. The software itself is difficult to use. It has to be downloaded, takes forever to load and scanning and uploading documents takes a lot of time. I contacted billing several times because I needed clarification about problems with patient statements and no one ever followed up. When I decided to cancel, it took two weeks just to reach someone who could actually help. Then, almost a month later, I had to call again, sit on the phone for 30 minutes and only then learned that my cancellation date was still two weeks away and that my final bill would not be until January. That means I am basically paying for service that should have already been canceled, simply because no one handled my request when I first made it. I have no issue paying from November 16 to December 16 since that was the 30-day notice I gave but the extra two weeks feels like they are trying to squeeze more money out of me. Maybe it is because they did not make much from my account, I do not know. Either way, when they wanted me to sign up, I got plenty of calls and emails. Once I wanted to cancel, I was just passed around from one email to another.

“no support when it matters”

Pros

the system is usually up and available when we need it.

Cons

Support has basically been nonexistent. I've left plenty of voicemails and sent multiple emails without getting any reply. Even the one time I did get a response last year, the person couldn't fix the issue. They told me someone else who could help would reach out but no one ever followed up.

“User-friendly billing workflow”

Pros

Using it day to day feels very simple. The system isn't overly complicated and bills don't disappear in the system or get stuck in work queues.

Cons

One thing I'd really like is more bulk update options for claims. When sending a patient to collections, it would help to move the whole patient account with one click instead of updating each date separately. The same goes for changing claims from patient responsibility back to insurance after that status was changed.. it would be much better to update the entire account at once rather than adjust each claim individually.

“helpful support and clear navigation”

Pros

One thing that really stands out is the customer support. The live chat option is very helpful, responses come quickly and the system is simple to navigate. I also appreciate having updates available to read whenever needed.

Cons

On the downside I wish there were more email fields especially for clients who have multiple email addresses or situations with separated parents. It would also help to have an extra memo line under the email section so additional contacts for the patient could be added.

“detailed billing that delivers”

Pros

It offers a very detailed setup for both billing and documentation. Patients really like the statements and they genuinely seem to help bring in more payments.

Cons

Reworking some of the documentation templates can be a little complicated at first but it becomes much easier once you've had some practice.

“Fast support and helpful training”

Pros

Using it has been very simple and the response time when we have questions is quick. We also don't have to spend time waiting on hold with the insurance company for denials anymore and the training sessions have been really helpful.

Cons

One area that still feels uncertain is switching between auto, workers' comp, personal injury and regular cases because I'm not always sure the right insurance company is being assigned to the correct case.